{"id":"https://openalex.org/W2013929230","doi":"https://doi.org/10.1108/14637150910975552","title":"The influence of business process management and some other CSFs on successful ERP implementation","display_name":"The influence of business process management and some other CSFs on successful ERP implementation","publication_year":2009,"publication_date":"2009-07-04","ids":{"openalex":"https://openalex.org/W2013929230","doi":"https://doi.org/10.1108/14637150910975552","mag":"2013929230"},"language":"en","primary_location":{"id":"doi:10.1108/14637150910975552","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150910975552","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017670171","display_name":"Damijan \u017dabjek","orcid":null},"institutions":[{"id":"https://openalex.org/I153976015","display_name":"University of Ljubljana","ror":"https://ror.org/05njb9z20","country_code":"SI","type":"education","lineage":["https://openalex.org/I153976015"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Damijan \u017dabjek","raw_affiliation_strings":["Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia","institution_ids":["https://openalex.org/I153976015"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050643782","display_name":"Andrej Kova\u010di\u0107","orcid":"https://orcid.org/0000-0001-8609-3559"},"institutions":[{"id":"https://openalex.org/I153976015","display_name":"University of Ljubljana","ror":"https://ror.org/05njb9z20","country_code":"SI","type":"education","lineage":["https://openalex.org/I153976015"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Andrej Kova\u010di\u010d","raw_affiliation_strings":["Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia","institution_ids":["https://openalex.org/I153976015"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031411347","display_name":"Mojca Indihar \u0160temberger","orcid":"https://orcid.org/0000-0002-2154-5750"},"institutions":[{"id":"https://openalex.org/I153976015","display_name":"University of Ljubljana","ror":"https://ror.org/05njb9z20","country_code":"SI","type":"education","lineage":["https://openalex.org/I153976015"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Mojca Indihar \u0160temberger","raw_affiliation_strings":["Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Management, Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia","institution_ids":["https://openalex.org/I153976015"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I153976015"],"apc_list":null,"apc_paid":null,"fwci":7.0768,"has_fulltext":false,"cited_by_count":104,"citation_normalized_percentile":{"value":0.96564255,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":99},"biblio":{"volume":"15","issue":"4","first_page":"588","last_page":"608"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9864000082015991,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9740999937057495,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.8421928286552429},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.7566742897033691},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5877046585083008},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5480872988700867},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.5276162624359131},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.49910831451416016},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.48220884799957275},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.47286558151245117},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.46448880434036255},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.46431586146354675},{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.458530068397522},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4352794885635376},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.43337997794151306},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3563627004623413},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18104663491249084},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.15646857023239136},{"id":"https://openalex.org/keywords/lean-manufacturing","display_name":"Lean manufacturing","score":0.088483065366745}],"concepts":[{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.8421928286552429},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.7566742897033691},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5877046585083008},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5480872988700867},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.5276162624359131},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.49910831451416016},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48220884799957275},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.47286558151245117},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.46448880434036255},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.46431586146354675},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.458530068397522},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4352794885635376},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.43337997794151306},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3563627004623413},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18104663491249084},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.15646857023239136},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.088483065366745},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14637150910975552","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150910975552","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W26403874","https://openalex.org/W111219760","https://openalex.org/W135403359","https://openalex.org/W138279421","https://openalex.org/W169701810","https://openalex.org/W437056334","https://openalex.org/W638173320","https://openalex.org/W1483332259","https://openalex.org/W1487478267","https://openalex.org/W1501012082","https://openalex.org/W1505966163","https://openalex.org/W1563631419","https://openalex.org/W1590654888","https://openalex.org/W1965077518","https://openalex.org/W1965925478","https://openalex.org/W1966817825","https://openalex.org/W1966995810","https://openalex.org/W1968051268","https://openalex.org/W1985897901","https://openalex.org/W1997314592","https://openalex.org/W1999893321","https://openalex.org/W2003119263","https://openalex.org/W2005497495","https://openalex.org/W2008002022","https://openalex.org/W2016915161","https://openalex.org/W2019007610","https://openalex.org/W2019968835","https://openalex.org/W2034785598","https://openalex.org/W2043109916","https://openalex.org/W2057510058","https://openalex.org/W2064302998","https://openalex.org/W2074697770","https://openalex.org/W2079185463","https://openalex.org/W2082619975","https://openalex.org/W2092925905","https://openalex.org/W2092985225","https://openalex.org/W2094983952","https://openalex.org/W2109549175","https://openalex.org/W2113222723","https://openalex.org/W2118464236","https://openalex.org/W2123356536","https://openalex.org/W2137990236","https://openalex.org/W2141328475","https://openalex.org/W2146451135","https://openalex.org/W2148079431","https://openalex.org/W2149214106","https://openalex.org/W2172246398","https://openalex.org/W2173008810","https://openalex.org/W2185355708","https://openalex.org/W2189495182","https://openalex.org/W2265045040","https://openalex.org/W2612179560","https://openalex.org/W2790337468","https://openalex.org/W2940126405","https://openalex.org/W3123426584","https://openalex.org/W3147922491","https://openalex.org/W4247011781","https://openalex.org/W4249179562","https://openalex.org/W4252375362","https://openalex.org/W4285719527","https://openalex.org/W6633660286","https://openalex.org/W6635661499","https://openalex.org/W6986165754","https://openalex.org/W7009872993"],"related_works":["https://openalex.org/W2185775237","https://openalex.org/W3086419272","https://openalex.org/W3122605875","https://openalex.org/W2976252541","https://openalex.org/W2981451137","https://openalex.org/W2186393881","https://openalex.org/W1999734162","https://openalex.org/W2066906804","https://openalex.org/W2104535849","https://openalex.org/W2503627598"],"abstract_inverted_index":{"Purpose":[0],"Enterprise":[1],"resource":[2],"planning":[3,331],"(ERP)":[4],"systems":[5,163],"have":[6,45,146,246],"become":[7],"imperative":[8],"for":[9,80,205,277,309,328],"companies":[10,218,329],"in":[11,16,37,161,212,220,250,271,347,356,368],"order":[12,272],"to":[13,48,61,65,90,189,226,273,332],"be":[14,156,239,300,339,351],"competitive":[15,21],"a":[17,41,119,147,182,190,251,261,275,278,318],"turbulent":[18],"and":[19,40,99,138,154,192,229,266,312,323,336,359],"highly":[20],"business":[22,95,185,264,297],"environment.":[23],"Unfortunately,":[24],"the":[25,66,69,77,92,130,170,230,248,283,288,305,344,357],"success":[26,70,103],"rate":[27,71],"of":[28,43,68,72,86,94,132,172,184,217,232,263,304,371],"ERP":[29,73,108,142,152,162,197,207,280,284,334,348],"implementations":[30,208,349],"is":[31,89,223,286],"very":[32,159,319],"low,":[33],"which":[34,75,325,353,374],"was":[35,76],"cited":[36],"many":[38],"researches":[39],"majority":[42],"authors":[44],"reported":[46],"up":[47],"90":[49],"percent":[50],"failure":[51],"rate.":[52],"Therefore,":[53],"new":[54],"empirical":[55,115],"studies":[56],"are":[57,209,307,326,354,375],"more":[58],"than":[59],"necessary":[60],"validate":[62],"companies'":[63],"contributions":[64],"increase":[67,268,274],"implementation,":[74],"primary":[78],"reason":[79],"this":[81,87,187,213,221],"investigation.":[82],"The":[83,111,127,166,215,314],"main":[84],"goal":[85],"paper":[88,112,306,315],"stress":[91],"impact":[93,131,149],"process":[96],"management":[97,134,174],"(BPM)":[98],"some":[100],"other":[101,243,366],"critical":[102],"factors":[104,145,322],"(CSFs)":[105],"on":[106,140,150,195,296],"successful":[107,141,151,196,206,279],"implementations.":[109],"Design/methodology/approach":[110],"details":[113],"an":[114],"investigation":[116],"combined":[117],"with":[118],"confirmatory":[120],"approach":[121],"using":[122],"structural":[123],"equation":[124],"modeling.":[125],"Findings":[126],"hypotheses":[128],"confirm":[129],"top":[133,173],"support,":[135],"change":[136,265],"management,":[137],"BPM":[139,180,259],"implementation.":[143,198,281],"These":[144],"positive":[148,193],"implementation":[153,164,285],"should":[155,237,257,337],"treated":[157],"as":[158,181,260],"important":[160,308],"projects.":[165],"results":[167],"also":[168,203],"support":[169],"importance":[171],"perception":[175],"(MP):":[176],"if":[177],"they":[178],"consider":[179],"basis":[183,262],"change,":[186],"contributes":[188],"strong":[191],"influence":[194],"Research":[199],"limitations/implications":[200],"Other":[201],"CSFs,":[202],"required":[204],"not":[210,238,287,338,377],"covered":[211],"paper.":[214],"sample":[216],"used":[219],"study":[222],"limited":[224],"only":[225],"one":[227],"country,":[228],"aspect":[231],"chief":[233],"information":[234],"officers":[235],"(CIOs)":[236],"omitted":[240],"either,":[241],"because":[242],"CIOs":[244],"might":[245],"answered":[247],"questionnaire":[249],"different":[252],"way.":[253],"Practical":[254],"implications":[255],"Companies":[256],"treat":[258],"therefore":[267],"its":[269,294],"usage":[270],"possibility":[276],"Although":[282],"most":[289,345],"efficient":[290],"per":[291],"se":[292],",":[293],"effectiveness":[295],"performance":[298],"can":[299,350],"greater.":[301],"Originality/value":[302],"Contributions":[303],"both":[310],"practitioners":[311],"researchers.":[313],"will":[316],"provide":[317],"few":[320],"specific":[321],"findings":[324],"useful":[327],"when":[330],"implement":[333],"systems,":[335],"omitted.":[340],"From":[341],"theoretical":[342],"standpoints":[343],"CSFs":[346],"combined,":[352],"dispersed":[355],"literature,":[358],"thus":[360],"facilitate":[361],"or":[362,380],"somehow":[363],"even":[364],"stimulate":[365],"researchers":[367],"further":[369],"investigations":[370],"those":[372],"factors,":[373],"still":[376],"defined":[378],"enough":[379],"investigated.":[381]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":9},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":9},{"year":2015,"cited_by_count":10},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":10},{"year":2012,"cited_by_count":5}],"updated_date":"2026-07-31T08:31:51.225901","created_date":"2025-10-10T00:00:00"}
