{"id":"https://openalex.org/W2013495876","doi":"https://doi.org/10.1108/14637150810849382","title":"Business process outsourcing: an approach to gain access to world\u2010class capabilities","display_name":"Business process outsourcing: an approach to gain access to world\u2010class capabilities","publication_year":2008,"publication_date":"2008-02-08","ids":{"openalex":"https://openalex.org/W2013495876","doi":"https://doi.org/10.1108/14637150810849382","mag":"2013495876"},"language":"en","primary_location":{"id":"doi:10.1108/14637150810849382","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150810849382","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043213631","display_name":"Bhimrao Ghodeswar","orcid":null},"institutions":[{"id":"https://openalex.org/I864998749","display_name":"Indian Institute of Management Mumbai","ror":"https://ror.org/05q2acf12","country_code":"IN","type":"education","lineage":["https://openalex.org/I864998749"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Bhimrao Ghodeswar","raw_affiliation_strings":["National Institute of Industrial Engineering, Mumbai, India","National Institute of Industrial Engineering , Mumbai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Institute of Industrial Engineering, Mumbai, India","institution_ids":["https://openalex.org/I864998749"]},{"raw_affiliation_string":"National Institute of Industrial Engineering , Mumbai, India","institution_ids":["https://openalex.org/I864998749"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045536714","display_name":"Janardan Vaidyanathan","orcid":null},"institutions":[{"id":"https://openalex.org/I864998749","display_name":"Indian Institute of Management Mumbai","ror":"https://ror.org/05q2acf12","country_code":"IN","type":"education","lineage":["https://openalex.org/I864998749"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Janardan Vaidyanathan","raw_affiliation_strings":["National Institute of Industrial Engineering, Mumbai, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Institute of Industrial Engineering, Mumbai, India","institution_ids":["https://openalex.org/I864998749"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I864998749"],"apc_list":null,"apc_paid":null,"fwci":12.2187,"has_fulltext":false,"cited_by_count":118,"citation_normalized_percentile":{"value":0.98596898,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"14","issue":"1","first_page":"23","last_page":"38"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9869999885559082,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14031","display_name":"Global and Cross-Cultural Management","score":0.9458000063896179,"subfield":{"id":"https://openalex.org/subfields/3314","display_name":"Anthropology"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.8664193153381348},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.6484304666519165},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6059440970420837},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.5863394141197205},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5079463124275208},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4990553855895996},{"id":"https://openalex.org/keywords/world-class","display_name":"World class","score":0.49781298637390137},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.47842007875442505},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.44833168387413025},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.44235724210739136},{"id":"https://openalex.org/keywords/class","display_name":"Class (philosophy)","score":0.4116300046443939},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34091514348983765},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24032804369926453},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.19092074036598206},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11928513646125793},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.11823704838752747},{"id":"https://openalex.org/keywords/manufacturing-engineering","display_name":"Manufacturing engineering","score":0.10494855046272278}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.8664193153381348},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.6484304666519165},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6059440970420837},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.5863394141197205},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5079463124275208},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4990553855895996},{"id":"https://openalex.org/C2994232186","wikidata":"https://www.wikidata.org/wiki/Q50324608","display_name":"World class","level":2,"score":0.49781298637390137},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.47842007875442505},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.44833168387413025},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.44235724210739136},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.4116300046443939},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34091514348983765},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24032804369926453},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.19092074036598206},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11928513646125793},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.11823704838752747},{"id":"https://openalex.org/C117671659","wikidata":"https://www.wikidata.org/wiki/Q11049265","display_name":"Manufacturing engineering","level":1,"score":0.10494855046272278},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14637150810849382","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150810849382","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5099999904632568,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W166708215","https://openalex.org/W602399219","https://openalex.org/W1495784610","https://openalex.org/W1978289387","https://openalex.org/W1993932289","https://openalex.org/W2043843800","https://openalex.org/W2054412873","https://openalex.org/W2070282182","https://openalex.org/W2081050115","https://openalex.org/W2088278543","https://openalex.org/W2091204224","https://openalex.org/W2099604925","https://openalex.org/W2270259298","https://openalex.org/W2499595924","https://openalex.org/W4285719527","https://openalex.org/W6607603391","https://openalex.org/W6630591221"],"related_works":["https://openalex.org/W21892006","https://openalex.org/W1985903762","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W2291845669","https://openalex.org/W2993942913","https://openalex.org/W16029031","https://openalex.org/W2995374326","https://openalex.org/W2392217653","https://openalex.org/W2742898661"],"abstract_inverted_index":{"Purpose":[0],"This":[1,27,101,151],"paper":[2,28,102,152],"sets":[3],"out":[4],"to":[5,17,42,94,97,125,128,176],"review":[6,34],"the":[7,40,50,109,134,143,147,156,164,169],"different":[8,144],"types":[9,136],"of":[10,35,46,54,72,87,106,139,149,161],"outsourcing,":[11],"its":[12],"drivers":[13,105,138,158],"and":[14,16,63,74,89,108,137,159,163],"process,":[15],"identify":[18],"world\u2010class":[19,98,165],"capabilities":[20,166],"that":[21],"host":[22,92,170],"organisations":[23,93],"can":[24],"leverage.":[25],"Design/methodology/approach":[26],"is":[29,123],"primarily":[30],"based":[31],"on":[32],"a":[33,84],"literature.":[36],"Findings":[37],"Outsourcing":[38],"helps":[39],"organisation":[41],"achieve":[43],"higher":[44],"levels":[45],"value":[47],"creation":[48],"for":[49],"final":[51],"customer.":[52],"Drivers":[53],"outsourcing":[55,107],"emanate":[56],"from":[57],"organisational":[58],"initiatives,":[59],"improvement":[60],"focus,":[61],"financial":[62],"cost":[64],"objectives,":[65],"or":[66],"growth":[67],"objectives.":[68],"A":[69],"wide":[70],"range":[71],"core":[73],"non\u2010core":[75],"critical":[76,104],"business":[77],"processes":[78],"are":[79,133,142,174],"increasingly":[80],"being":[81],"outsourced":[82],"covering":[83],"large":[85],"spectrum":[86],"sectors":[88],"operations,":[90],"enabling":[91],"gain":[95],"access":[96],"capabilities.":[99],"Originality/value":[100],"identifies":[103],"process":[110,148,160],"by":[111,168],"reviewing":[112],"available":[113],"literature":[114],"in":[115,146,154],"this":[116,120],"area.":[117],"In":[118],"doing":[119],"an":[121],"attempt":[122],"made":[124],"find":[126],"answers":[127],"some":[129],"fundamental":[130],"questions.":[131],"What":[132,141],"main":[135],"outsourcing?":[140,150],"phases":[145],"discusses":[153],"detail":[155],"significant":[157],"outsourcing;":[162],"accessible":[167],"organisation.":[171],"Case":[172],"studies":[173],"used":[175],"illustrate":[177],"these":[178],"aspects":[179],"further.":[180]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":13}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}