{"id":"https://openalex.org/W2026276570","doi":"https://doi.org/10.1108/14637150710752317","title":"Managing process deficiencies with enterprise systems","display_name":"Managing process deficiencies with enterprise systems","publication_year":2007,"publication_date":"2007-06-12","ids":{"openalex":"https://openalex.org/W2026276570","doi":"https://doi.org/10.1108/14637150710752317","mag":"2026276570"},"language":"en","primary_location":{"id":"doi:10.1108/14637150710752317","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710752317","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114061875","display_name":"Shari S. C. Shang","orcid":null},"institutions":[{"id":"https://openalex.org/I87354575","display_name":"National Chengchi University","ror":"https://ror.org/03rqk8h36","country_code":"TW","type":"education","lineage":["https://openalex.org/I87354575"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Shari Shang","raw_affiliation_strings":["Department of Management Information Systems, National Chengchi University, Taipei, Taiwan, Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Information Systems, National Chengchi University, Taipei, Taiwan, Republic of China","institution_ids":["https://openalex.org/I87354575"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5058816887","display_name":"Peter B. Seddon","orcid":"https://orcid.org/0000-0001-7517-5524"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Peter B. Seddon","raw_affiliation_strings":["Department of Information Systems, The University of Melbourne, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, The University of Melbourne, Melbourne, Australia","institution_ids":["https://openalex.org/I165779595"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.6167,"has_fulltext":false,"cited_by_count":50,"citation_normalized_percentile":{"value":0.93940534,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"13","issue":"3","first_page":"405","last_page":"416"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6624549031257629},{"id":"https://openalex.org/keywords/enterprise-software","display_name":"Enterprise software","score":0.532351553440094},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5151930451393127},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5091914534568787},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4946295917034149},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4714154899120331},{"id":"https://openalex.org/keywords/enterprise-system","display_name":"Enterprise system","score":0.46951764822006226},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46262621879577637},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.44907456636428833},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.15402251482009888},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13739600777626038}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6624549031257629},{"id":"https://openalex.org/C185765463","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise software","level":2,"score":0.532351553440094},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5151930451393127},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5091914534568787},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4946295917034149},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4714154899120331},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.46951764822006226},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46262621879577637},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44907456636428833},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.15402251482009888},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13739600777626038},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637150710752317","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710752317","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:jupiter.its.unimelb.edu.au:11343/30077","is_oa":false,"landing_page_url":"http://hdl.handle.net/11343/30077","pdf_url":null,"source":{"id":"https://openalex.org/S4377196259","display_name":"Minerva Access (University of Melbourne)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I165779595","host_organization_name":"The University of Melbourne","host_organization_lineage":["https://openalex.org/I165779595"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W180100095","https://openalex.org/W1480488371","https://openalex.org/W1497601049","https://openalex.org/W1530624724","https://openalex.org/W1545622404","https://openalex.org/W1561583662","https://openalex.org/W1566121407","https://openalex.org/W1572802070","https://openalex.org/W1577288248","https://openalex.org/W1590350875","https://openalex.org/W1991650436","https://openalex.org/W1998672825","https://openalex.org/W2000140659","https://openalex.org/W2003119263","https://openalex.org/W2012739272","https://openalex.org/W2015515588","https://openalex.org/W2040140200","https://openalex.org/W2058510102","https://openalex.org/W2129816522","https://openalex.org/W2141951329","https://openalex.org/W2143819510","https://openalex.org/W2582377764","https://openalex.org/W4233240465","https://openalex.org/W4237949136","https://openalex.org/W4249179562","https://openalex.org/W4251866142"],"related_works":["https://openalex.org/W2357576764","https://openalex.org/W2005124518","https://openalex.org/W2488068909","https://openalex.org/W1500719467","https://openalex.org/W1823477348","https://openalex.org/W2880620558","https://openalex.org/W2480955674","https://openalex.org/W2766324704","https://openalex.org/W2186723614","https://openalex.org/W1993322810"],"abstract_inverted_index":{"Purpose":[0],"The":[1,144],"purpose":[2],"of":[3,14,23,30,45,59,114,126,146,152],"this":[4,117],"paper":[5],"is":[6,119],"to":[7,81,89,135,140],"examine":[8],"the":[9,12,21,54,111,124,147],"deficiencies":[10,15,44,83,127],"and":[11,33,56,71,76,84,97,99,106,132,162,170],"sources":[13,125],"in":[16,36,91],"process":[17,46,72,98,130],"changes":[18,47,101],"associated":[19,52,128],"with":[20,48,53,129,154],"implementation":[22],"enterprise":[24,60],"systems":[25],"(ES).":[26],"Design/methodology/approach":[27],"In\u2010depth":[28],"studies":[29],"four":[31],"firms":[32],"additional":[34],"verification":[35],"seven":[37],"other":[38,155],"firms.":[39],"Findings":[40],"Results":[41],"reveal":[42],"that":[43,102,158],"ES":[49,115],"are":[50],"mainly":[51],"packaged":[55,156],"integrated":[57],"nature":[58],"system":[61],"software,":[62],"particularly":[63],"its":[64],"configurability,":[65],"in\u2010built":[66],"processes,":[67,75],"multiple":[68],"options,":[69],"data":[70],"integration,":[73],"streamlined":[74],"standard":[77],"processes.":[78],"In":[79,110],"order":[80],"eliminate":[82],"gain":[85],"benefits,":[86],"organizations":[87,137],"need":[88],"invest":[90],"on\u2010going":[92],"software":[93,100,157],"exploration,":[94],"business":[95],"examination,":[96],"align":[103],"new":[104],"processes":[105,160],"management":[107,169],"responsibilities.":[108],"Originality/value":[109],"expanding":[112],"world":[113],"research,":[116],"study":[118,148],"significant":[120],"because":[121],"it":[122],"explores":[123],"change":[131],"provides":[133],"guidance":[134],"user":[136],"on":[138],"ways":[139],"manage":[141],"such":[142],"deficiencies.":[143],"results":[145],"may":[149],"also":[150],"be":[151],"benefit":[153],"integrates":[159],"within":[161],"between":[163],"organizations,":[164],"for":[165],"example,":[166],"customer":[167],"relationship":[168],"supply":[171],"chain":[172],"management.":[173]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":4}],"updated_date":"2026-08-08T01:25:22.217667","created_date":"2025-10-10T00:00:00"}