{"id":"https://openalex.org/W2111051699","doi":"https://doi.org/10.1108/14637150710752281","title":"Business process reengineering in UAE public sector: a town planning case study","display_name":"Business process reengineering in UAE public sector: a town planning case study","publication_year":2007,"publication_date":"2007-06-12","ids":{"openalex":"https://openalex.org/W2111051699","doi":"https://doi.org/10.1108/14637150710752281","mag":"2111051699"},"language":"en","primary_location":{"id":"doi:10.1108/14637150710752281","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710752281","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040891432","display_name":"Mihyar Hesson","orcid":null},"institutions":[{"id":"https://openalex.org/I201726411","display_name":"United Arab Emirates University","ror":"https://ror.org/01km6p862","country_code":"AE","type":"education","lineage":["https://openalex.org/I201726411"]}],"countries":["AE"],"is_corresponding":true,"raw_author_name":"Mihyar Hesson","raw_affiliation_strings":["College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates","(College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates)"],"affiliations":[{"raw_affiliation_string":"College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates","institution_ids":["https://openalex.org/I201726411"]},{"raw_affiliation_string":"(College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates)","institution_ids":["https://openalex.org/I201726411"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007829766","display_name":"Hayder Al\u2010Ameed","orcid":null},"institutions":[{"id":"https://openalex.org/I201726411","display_name":"United Arab Emirates University","ror":"https://ror.org/01km6p862","country_code":"AE","type":"education","lineage":["https://openalex.org/I201726411"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Hayder Al\u2010Ameed","raw_affiliation_strings":["College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates","(College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates)"],"affiliations":[{"raw_affiliation_string":"College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates","institution_ids":["https://openalex.org/I201726411"]},{"raw_affiliation_string":"(College of Information Technology, UAE University, Al\u2010Ain, UAE United Arab Emirates)","institution_ids":["https://openalex.org/I201726411"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075693002","display_name":"Muhammad Samaka","orcid":null},"institutions":[{"id":"https://openalex.org/I60342839","display_name":"Qatar University","ror":"https://ror.org/00yhnba62","country_code":"QA","type":"education","lineage":["https://openalex.org/I60342839"]}],"countries":["QA"],"is_corresponding":false,"raw_author_name":"Muhammad Samaka","raw_affiliation_strings":["Department of Computer Science, University of Qatar, Doha, Qatar","(Department of Computer Science, University of Qatar, Doha, Qatar)"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Qatar, Doha, Qatar","institution_ids":["https://openalex.org/I60342839"]},{"raw_affiliation_string":"(Department of Computer Science, University of Qatar, Doha, Qatar)","institution_ids":["https://openalex.org/I60342839"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5040891432"],"corresponding_institution_ids":["https://openalex.org/I201726411"],"apc_list":null,"apc_paid":null,"fwci":1.8763,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.87066056,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"13","issue":"3","first_page":"348","last_page":"378"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11006","display_name":"BIM and Construction Integration","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12256","display_name":"Facilities and Workplace Management","score":0.9699000120162964,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.7317661643028259},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.629176676273346},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.5752096176147461},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5441842675209045},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5034303069114685},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4838758707046509},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.48347264528274536},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.381161093711853},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3508302569389343},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2623054087162018},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.24207580089569092},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.19497406482696533},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11524447798728943}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.7317661643028259},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.629176676273346},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.5752096176147461},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5441842675209045},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5034303069114685},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4838758707046509},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.48347264528274536},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.381161093711853},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3508302569389343},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2623054087162018},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.24207580089569092},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.19497406482696533},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11524447798728943},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637150710752281","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710752281","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:qspace.qu.edu.qa:10576/53651","is_oa":false,"landing_page_url":"http://hdl.handle.net/10576/53651","pdf_url":null,"source":{"id":"https://openalex.org/S4306400014","display_name":"Qatar University QSpace (Qatar University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I60342839","host_organization_name":"Qatar University","host_organization_lineage":["https://openalex.org/I60342839"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4099999964237213,"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W115598873","https://openalex.org/W173487623","https://openalex.org/W638909143","https://openalex.org/W1483332259","https://openalex.org/W1505966163","https://openalex.org/W1550436199","https://openalex.org/W1564705874","https://openalex.org/W1602519790","https://openalex.org/W1605701154","https://openalex.org/W1737826015","https://openalex.org/W1968993859","https://openalex.org/W1975014275","https://openalex.org/W1980394596","https://openalex.org/W1984544738","https://openalex.org/W1985710936","https://openalex.org/W1997314592","https://openalex.org/W1998578518","https://openalex.org/W2001807558","https://openalex.org/W2003771285","https://openalex.org/W2005497495","https://openalex.org/W2010139451","https://openalex.org/W2012124698","https://openalex.org/W2013107018","https://openalex.org/W2021712111","https://openalex.org/W2032517513","https://openalex.org/W2062494984","https://openalex.org/W2063696206","https://openalex.org/W2074508004","https://openalex.org/W2081869684","https://openalex.org/W2086031088","https://openalex.org/W2087772382","https://openalex.org/W2088228558","https://openalex.org/W2112386102","https://openalex.org/W2126716625","https://openalex.org/W2183287826","https://openalex.org/W2329665149","https://openalex.org/W2414594539","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W1505966163","https://openalex.org/W2019598580","https://openalex.org/W2359526840","https://openalex.org/W2002779093","https://openalex.org/W2947846767","https://openalex.org/W2770969442","https://openalex.org/W2355227839","https://openalex.org/W2386351083","https://openalex.org/W2068693894","https://openalex.org/W2996528246"],"abstract_inverted_index":{"Purpose":[0],"To":[1],"reengineer":[2],"the":[3,7,20,34,39,50,59,70,111,114,118,144,163,168,193,197,206,241,249,265,280,284,311,315,324],"applications'":[4],"processes":[5,62,198,282],"of":[6,10,19,41,49,69,79,113,162,170,180,196,208,240,310,320],"land":[8,209],"department":[9,322],"Al\u2010Ain":[11],"Municipality":[12],"and":[13,38,53,56,67,74,77,89,101,130,213,225,251,296,318,323],"to":[14,33,110,142,157,175],"develop":[15],"an":[16],"electronic":[17,127],"version":[18],"reengineered":[21,120],"processes.":[22],"Design/methodology/approach":[23],"The":[24,83,136,201,272,308],"research":[25],"approach":[26,37],"used":[27],"in":[28,98,283,287,314],"this":[29,297,321],"work":[30,40,298],"is":[31,148,199,204,211,274],"similar":[32],"five\u2010point":[35],"incremental":[36],"Gunasekaran":[42],"et":[43],"al.":[44],"These":[45,116],"steps":[46],"are:":[47],"establishment":[48],"business":[51,61,71],"vision":[52],"objectives;":[54],"identification":[55],"focus":[57],"on":[58,192],"core":[60],"that":[63,155,186,205,278],"support":[64],"them;":[65],"modeling":[66],"analysis":[68,319],"environment;":[72],"streamlining;":[73],"continuous":[75],"control":[76,191],"improvement":[78],"previous":[80],"steps.":[81],"Findings":[82],"best":[84],"possible":[85],"solution":[86],"for":[87,243],"shorter":[88],"more":[90],"efficient":[91,119,122,325],"processing":[92],"path":[93],"was":[94,167,268],"achieved.":[95,105],"Great":[96],"savings":[97],"cost,":[99],"time":[100],"human":[102],"resources":[103,253],"were":[104,138,151,254,262],"Many":[106],"factors":[107,154,236],"have":[108],"contributed":[109],"success":[112],"work.":[115],"include":[117],"process,":[121],"database":[123],"design,":[124],"search":[125],"facilities,":[126],"document":[128],"archive":[129],"easy\u2010to\u2010use":[131],"user":[132],"interface.":[133],"Practical":[134],"implications":[135],"authors":[137],"not":[139],"absolutely":[140],"free":[141],"select":[143],"model":[145],"they":[146],"think":[147],"better.":[149],"There":[150],"some":[152,171,179],"critical":[153,212],"had":[156],"be":[158,215,220],"considered.":[159],"Perhaps,":[160],"one":[161,267],"most":[164],"serious":[165],"obstacles":[166],"reluctance":[169,239],"key":[172,232],"decision":[173,233],"makers":[174],"cease":[176],"or":[177,190],"reduce":[178],"their":[181],"authorities.":[182],"Those":[183],"officers":[184],"believe":[185],"a":[187,275,293,300],"direct":[188],"supervision":[189],"different":[194],"stages":[195],"essential.":[200],"justification":[202],"given":[203],"issue":[207],"allocation":[210],"may":[214,219],"problematic.":[216],"Special":[217],"considerations":[218],"required":[221],"under":[222],"certain":[223],"circumstances":[224],"these":[226],"are":[227],"only":[228],"dealt":[229],"with":[230],"by":[231],"makers.":[234],"Other":[235],"such":[237],"as":[238],"users":[242],"change,":[244],"job":[245],"redundancy":[246],"resulting":[247],"from":[248,292],"change":[250],"financial":[252],"important":[255],"but":[256],"less":[257],"significant.":[258],"Therefore,":[259],"many":[260],"models":[261],"suggested":[263],"before":[264],"final":[266],"agreed":[269],"on.":[270],"Originality/value":[271],"paper":[273,312],"case":[276],"study":[277,317],"describes":[279],"reengineering":[281],"public":[285],"sector":[286,290],"UAE.":[288],"This":[289],"suffers":[291],"great":[294],"deficiency":[295],"represents":[299],"leading":[301],"step":[302],"towards":[303],"improving":[304],"its":[305],"working":[306],"practices.":[307],"value":[309],"lies":[313],"comprehensive":[316],"customized":[326],"solutions":[327],"it":[328],"offered.":[329]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":2}],"updated_date":"2026-03-10T16:38:18.471706","created_date":"2025-10-10T00:00:00"}