{"id":"https://openalex.org/W1564699324","doi":"https://doi.org/10.1108/14637150710721104","title":"Methodology for determining key internal business processes based on critical success factors","display_name":"Methodology for determining key internal business processes based on critical success factors","publication_year":2007,"publication_date":"2007-02-13","ids":{"openalex":"https://openalex.org/W1564699324","doi":"https://doi.org/10.1108/14637150710721104","mag":"1564699324"},"language":"en","primary_location":{"id":"doi:10.1108/14637150710721104","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710721104","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5090283146","display_name":"Henry Quesada","orcid":"https://orcid.org/0000-0002-3021-0215"},"institutions":[{"id":"https://openalex.org/I145372079","display_name":"Instituto Tecnol\u00f3gico de Costa Rica","ror":"https://ror.org/04zhrfn38","country_code":"CR","type":"education","lineage":["https://openalex.org/I145372079"]}],"countries":["CR"],"is_corresponding":true,"raw_author_name":"Henry Quesada","raw_affiliation_strings":["Instituto Tecnologico de Costa Rica, Cartago, Costa Rica","Instituto Tecnol\u00f3gico de Costa Rica. #R##N#Cartago, Costa Rica"],"affiliations":[{"raw_affiliation_string":"Instituto Tecnologico de Costa Rica, Cartago, Costa Rica","institution_ids":["https://openalex.org/I145372079"]},{"raw_affiliation_string":"Instituto Tecnol\u00f3gico de Costa Rica. #R##N#Cartago, Costa Rica","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063174820","display_name":"Rado Gazo","orcid":null},"institutions":[{"id":"https://openalex.org/I219193219","display_name":"Purdue University West Lafayette","ror":"https://ror.org/02dqehb95","country_code":"US","type":"education","lineage":["https://openalex.org/I219193219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rado Gazo","raw_affiliation_strings":["Purdue University, West Lafayette, Indiana, USA","Purdue University, West Lafayette, Indiana USA"],"affiliations":[{"raw_affiliation_string":"Purdue University, West Lafayette, Indiana, USA","institution_ids":["https://openalex.org/I219193219"]},{"raw_affiliation_string":"Purdue University, West Lafayette, Indiana USA","institution_ids":["https://openalex.org/I219193219"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5090283146"],"corresponding_institution_ids":["https://openalex.org/I145372079"],"apc_list":null,"apc_paid":null,"fwci":2.5726,"has_fulltext":false,"cited_by_count":39,"citation_normalized_percentile":{"value":0.90114498,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"13","issue":"1","first_page":"5","last_page":"20"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13803","display_name":"Organizational Strategy and Culture","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13803","display_name":"Organizational Strategy and Culture","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9764000177383423,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.9631999731063843,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.736716091632843},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6384952068328857},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5357206463813782},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.447050541639328},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4309009313583374},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.41405248641967773},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35572439432144165},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3376828730106354},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.33584868907928467},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3252398371696472},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09145146608352661}],"concepts":[{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.736716091632843},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6384952068328857},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5357206463813782},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.447050541639328},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4309009313583374},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.41405248641967773},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35572439432144165},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3376828730106354},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.33584868907928467},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3252398371696472},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09145146608352661},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14637150710721104","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150710721104","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":24,"referenced_works":["https://openalex.org/W52319684","https://openalex.org/W64963669","https://openalex.org/W166149995","https://openalex.org/W391253994","https://openalex.org/W560140919","https://openalex.org/W1486895391","https://openalex.org/W1558046248","https://openalex.org/W1578960547","https://openalex.org/W2008070075","https://openalex.org/W2009494187","https://openalex.org/W2012685238","https://openalex.org/W2046419380","https://openalex.org/W2066744004","https://openalex.org/W2066755027","https://openalex.org/W2112694018","https://openalex.org/W2143310640","https://openalex.org/W2772668023","https://openalex.org/W3134790971","https://openalex.org/W6602603931","https://openalex.org/W6634666184","https://openalex.org/W6652757057","https://openalex.org/W6667023607","https://openalex.org/W6681440509","https://openalex.org/W6746007317"],"related_works":["https://openalex.org/W2140798747","https://openalex.org/W2948169060","https://openalex.org/W2730112582","https://openalex.org/W2110696645","https://openalex.org/W2184924597","https://openalex.org/W2358580169","https://openalex.org/W2625363013","https://openalex.org/W2109933743","https://openalex.org/W57911776","https://openalex.org/W1996137866"],"abstract_inverted_index":{"Purpose":[0],"The":[1,147,167],"purpose":[2],"of":[3,84,101,164,202],"this":[4,151,177,196],"study":[5,153,178,206],"is":[6,130,137],"to":[7,11,52,77,88,139,156,200,209,214,224,236],"develop":[8],"a":[9,65,70,128,211,216],"methodology":[10,114,197],"help":[12],"manufacturers":[13],"determine":[14,215],"and":[15,31,41,61,69,103,162,184,221],"rank":[16],"key":[17,32,168],"internal":[18,78,93,169,225,240],"business":[19,79,170,226,241],"processes":[20,80,171,242],"based":[21,37,81,218,246],"on":[22,38,82,219,247],"critical":[23,92,239],"success":[24],"factors":[25],"(CSF).":[26],"Design/methodology/approach":[27],"First,":[28],"company":[29],"CSF":[30,48,74,102,143,148,220],"performance":[33],"measures":[34],"were":[35,49,75,110,154,179,193,234],"determined":[36],"vision,":[39],"mission":[40,134],"strategic":[42,104],"objectives":[43,105],"statements.":[44],"Second,":[45],"most":[46,91,249],"important":[47,250],"prioritized":[50],"according":[51],"rating":[53],"scores":[54],"such":[55],"as":[56],"cost":[57],"savings,":[58],"necessary":[59],"improvement,":[60],"own":[62],"discretion":[63],"using":[64],"balanced":[66],"scoreboard":[67],"procedure":[68],"prioritization":[71],"matrix.":[72],"Third,":[73],"related":[76,155],"\u201cstrength":[83],"relationship\u201d":[85],"in":[86,98,117,176,230],"order":[87],"define":[89,140],"the":[90,99,113,165,174,238,248],"processes.":[94,227],"Fourth,":[95],"possible":[96],"differences":[97],"perception":[100],"among":[106],"different":[107],"management":[108],"levels":[109],"compared.":[111],"Fifth,":[112],"was":[115,124,198],"validated":[116],"three":[118],"furniture":[119],"manufacturing":[120,159],"companies.":[121],"Findings":[122],"It":[123],"found":[125,149],"that":[126,190],"when":[127,195],"firm":[129],"missing":[131],"vision":[132],"or":[133],"statements,":[135],"it":[136],"imperative":[138],"them":[141],"before":[142],"can":[144],"be":[145,210],"identified.":[146],"through":[150],"case":[152,232],"customer":[157,180],"service,":[158],"management,":[160],"quality":[161],"price":[163],"products.":[166],"identified":[172],"for":[173,243],"companies":[175],"engagement,":[181],"product":[182],"operations":[183],"supply":[185],"chain":[186],"management.":[187,203],"Conclusions":[188],"show":[189],"better":[191],"results":[192],"obtained":[194],"applied":[199],"highest\u2010level":[201],"Originality/value":[204],"This":[205],"has":[207],"proved":[208],"useful":[212],"tool":[213],"strategy":[217],"their":[222,244],"relationship":[223],"Plant":[228],"managers":[229],"our":[231],"studies":[233],"able":[235],"prioritize":[237],"plants":[245],"CSF.":[251]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":5}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
