{"id":"https://openalex.org/W1987795412","doi":"https://doi.org/10.1108/14637150610657530","title":"Improving shared service implementation: adopting lessons from the BPR movement","display_name":"Improving shared service implementation: adopting lessons from the BPR movement","publication_year":2006,"publication_date":"2006-03-01","ids":{"openalex":"https://openalex.org/W1987795412","doi":"https://doi.org/10.1108/14637150610657530","mag":"1987795412"},"language":"en","primary_location":{"id":"doi:10.1108/14637150610657530","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150610657530","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004354756","display_name":"Frank Ulbrich","orcid":"https://orcid.org/0000-0003-0633-7125"},"institutions":[{"id":"https://openalex.org/I180242103","display_name":"Stockholm School of Economics","ror":"https://ror.org/01s5jzh92","country_code":"SE","type":"education","lineage":["https://openalex.org/I180242103"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Frank Ulbrich","raw_affiliation_strings":["Centre for Information Management, Stockholm School of Economics, Stockholm, Sweden","(Centre for Information Management, Stockholm School of Economics, Stockholm, Sweden)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Centre for Information Management, Stockholm School of Economics, Stockholm, Sweden","institution_ids":["https://openalex.org/I180242103"]},{"raw_affiliation_string":"(Centre for Information Management, Stockholm School of Economics, Stockholm, Sweden)","institution_ids":["https://openalex.org/I180242103"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5004354756"],"corresponding_institution_ids":["https://openalex.org/I180242103"],"apc_list":null,"apc_paid":null,"fwci":5.3353,"has_fulltext":false,"cited_by_count":117,"citation_normalized_percentile":{"value":0.9478205,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":"12","issue":"2","first_page":"191","last_page":"205"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"Business process reengineering","score":0.9028161764144897},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6374044418334961},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6259783506393433},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5832147002220154},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5454883575439453},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.48561373353004456},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.47986048460006714},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.45409223437309265},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4253387749195099},{"id":"https://openalex.org/keywords/normative","display_name":"Normative","score":0.4120541214942932},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.39318180084228516},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29394930601119995},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.19083020091056824},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.17180567979812622},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.13706108927726746},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08775913715362549}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.9028161764144897},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6374044418334961},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6259783506393433},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5832147002220154},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5454883575439453},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.48561373353004456},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.47986048460006714},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45409223437309265},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4253387749195099},{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.4120541214942932},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.39318180084228516},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29394930601119995},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.19083020091056824},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.17180567979812622},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.13706108927726746},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08775913715362549},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637150610657530","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150610657530","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:9017","is_oa":false,"landing_page_url":"http://nrl.northumbria.ac.uk/9017/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W4358091","https://openalex.org/W113494937","https://openalex.org/W115598873","https://openalex.org/W142308864","https://openalex.org/W143997915","https://openalex.org/W165148293","https://openalex.org/W572416807","https://openalex.org/W637249611","https://openalex.org/W1505216774","https://openalex.org/W1538162050","https://openalex.org/W1550684686","https://openalex.org/W1556111606","https://openalex.org/W1557243495","https://openalex.org/W1564986370","https://openalex.org/W1581059793","https://openalex.org/W1585382938","https://openalex.org/W1598776962","https://openalex.org/W1602519790","https://openalex.org/W1737826015","https://openalex.org/W1965278510","https://openalex.org/W1970326724","https://openalex.org/W1989909312","https://openalex.org/W1990593669","https://openalex.org/W1993663609","https://openalex.org/W2002644915","https://openalex.org/W2034556237","https://openalex.org/W2042467489","https://openalex.org/W2054712205","https://openalex.org/W2067895520","https://openalex.org/W2073506374","https://openalex.org/W2076525385","https://openalex.org/W2083449279","https://openalex.org/W2102179515","https://openalex.org/W2165557894","https://openalex.org/W2166535165","https://openalex.org/W2189495182","https://openalex.org/W2325860018","https://openalex.org/W2466212549","https://openalex.org/W2475709157","https://openalex.org/W2484331190","https://openalex.org/W2940126405","https://openalex.org/W3025026965","https://openalex.org/W3123282572","https://openalex.org/W3124423022","https://openalex.org/W3135630760","https://openalex.org/W4214677856","https://openalex.org/W4285719527","https://openalex.org/W6635661499","https://openalex.org/W6714386804"],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W2269539645","https://openalex.org/W2301887030","https://openalex.org/W2808736867","https://openalex.org/W4243713506","https://openalex.org/W2549510740","https://openalex.org/W4220762673","https://openalex.org/W1705160115","https://openalex.org/W2230507463","https://openalex.org/W2086070283"],"abstract_inverted_index":{"Purpose":[0],"To":[1,110],"reveal":[2,174],"similarities":[3,135],"between":[4,59,136],"the":[5,33,41,52,60,79,89,114,122,134,146],"business":[6],"process":[7],"reengineering":[8],"(BPR)":[9],"and":[10,54,66,138,167],"shared":[11,20,55,81,94,116,139,149,168,190],"service":[12,21,56,82,117,140,150,169,191],"approaches,":[13,141],"in":[14,51,121,161,171,177,187],"order":[15,172],"to":[16,153,173,181],"improve":[17],"outcomes":[18],"of":[19,35,49,124,148],"implementation":[22,147],"processes":[23],"through":[24],"lessons":[25,78],"learnt":[26,77],"from":[27,88,106],"previous":[28,104],"BPR":[29,53,90,137,166],"projects.":[30,192],"Design/methodology/approach":[31],"As":[32],"focus":[34],"this":[36],"paper":[37,42,71,99,157],"is":[38,100],"primarily":[39,101],"theoretical,":[40],"starts":[43],"out":[44],"with":[45],"a":[46,107,159],"literature":[47,108],"review":[48],"developments":[50],"movements.":[57],"Similarities":[58],"two":[61],"change":[62],"alternatives":[63],"are":[64,128,151],"discussed":[65],"drawn":[67],"up.":[68],"Findings":[69],"The":[70,98],"concludes":[72],"by":[73,164],"identifying":[74],"which":[75,176],"previously":[76],"emerging":[80],"movement":[83],"should":[84],"take":[85],"into":[86,113],"account":[87],"era":[91],"when":[92],"implementing":[93],"services.":[95],"Research":[96],"limitations/implications":[97],"based":[102],"on":[103,133,183],"findings":[105,186],"review.":[109],"increase":[111],"insights":[112],"contemporary":[115],"phenomenon,":[118],"complementary":[119],"research":[120,163,185],"form":[123],"in\u2010depth":[125],"case":[126],"studies":[127],"recommended.":[129],"Practical":[130],"implications":[131],"Based":[132],"some":[142],"normative":[143],"guidelines":[144],"for":[145],"given":[152],"practitioners.":[154],"Originality/value":[155],"This":[156],"fills":[158],"gap":[160],"process\u2010oriented":[162],"comparing":[165],"approaches":[170],"similarities,":[175],"turn":[178],"enables":[179],"practitioners":[180],"draw":[182],"pre\u2010existing":[184],"their":[188],"present":[189]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":13},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":15}],"updated_date":"2026-07-31T08:31:51.225901","created_date":"2025-10-10T00:00:00"}
