{"id":"https://openalex.org/W2057373401","doi":"https://doi.org/10.1108/14637150610643788","title":"E\u2010government services in the local government context: an Australian case study","display_name":"E\u2010government services in the local government context: an Australian case study","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W2057373401","doi":"https://doi.org/10.1108/14637150610643788","mag":"2057373401"},"language":"en","primary_location":{"id":"doi:10.1108/14637150610643788","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150610643788","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080198430","display_name":"Peter Shackleton","orcid":null},"institutions":[{"id":"https://openalex.org/I71270174","display_name":"Victoria University","ror":"https://ror.org/04j757h98","country_code":"AU","type":"education","lineage":["https://openalex.org/I71270174"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Peter Shackleton","raw_affiliation_strings":["School of Information Systems, Victoria University, Melbourne, Australia","School of Information Systems, Victoria University, Melbourne, Australia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Systems, Victoria University, Melbourne, Australia","institution_ids":["https://openalex.org/I71270174"]},{"raw_affiliation_string":"School of Information Systems, Victoria University, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I71270174"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111371120","display_name":"Julie Fisher","orcid":null},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Julie Fisher","raw_affiliation_strings":["School of Information Management and Systems, Monash University, Melbourne, Australia","(School of Information Management and Systems, Monash University, Melbourne, Australia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Systems, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"(School of Information Management and Systems, Monash University, Melbourne, Australia)","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032398022","display_name":"Linda Dawson","orcid":"https://orcid.org/0000-0003-4980-8249"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Linda Dawson","raw_affiliation_strings":["School of Information Management and Systems, Monash University, Melbourne, Australia","(School of Information Management and Systems, Monash University, Melbourne, Australia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Systems, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"(School of Information Management and Systems, Monash University, Melbourne, Australia)","institution_ids":["https://openalex.org/I56590836"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":14.0781,"has_fulltext":false,"cited_by_count":45,"citation_normalized_percentile":{"value":0.98403716,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"12","issue":"1","first_page":"88","last_page":"100"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.8766000270843506,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.8766000270843506,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.8093000054359436,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6042105555534363},{"id":"https://openalex.org/keywords/local-government","display_name":"Local government","score":0.5513812303543091},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5276927947998047},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4623149335384369},{"id":"https://openalex.org/keywords/e-government","display_name":"E-Government","score":0.45355185866355896},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.44707953929901123},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.37757250666618347},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2835432291030884},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.22806110978126526},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1640613079071045},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.1631631851196289},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.13158363103866577}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6042105555534363},{"id":"https://openalex.org/C2778719706","wikidata":"https://www.wikidata.org/wiki/Q6501447","display_name":"Local government","level":2,"score":0.5513812303543091},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5276927947998047},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4623149335384369},{"id":"https://openalex.org/C170007233","wikidata":"https://www.wikidata.org/wiki/Q211017","display_name":"E-Government","level":3,"score":0.45355185866355896},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.44707953929901123},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.37757250666618347},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2835432291030884},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.22806110978126526},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1640613079071045},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1631631851196289},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.13158363103866577},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/14637150610643788","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150610643788","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},{"id":"pmh:oai:ro.uow.edu.au:era-2385","is_oa":false,"landing_page_url":"https://ro.uow.edu.au/cgi/viewcontent.cgi?article=2385&context=era","pdf_url":null,"source":{"id":"https://openalex.org/S4306400510","display_name":"Research Online (University of Wollongong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I204824540","host_organization_name":"University of Wollongong","host_organization_lineage":["https://openalex.org/I204824540"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ERA - University of Wollongong (restricted)","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W95077377","https://openalex.org/W96145398","https://openalex.org/W1987740644","https://openalex.org/W1998116518","https://openalex.org/W2006873532","https://openalex.org/W2017790650","https://openalex.org/W2034442234","https://openalex.org/W2046223081","https://openalex.org/W2061770423","https://openalex.org/W2083785899","https://openalex.org/W2142990498"],"related_works":["https://openalex.org/W2077138927","https://openalex.org/W2282382548","https://openalex.org/W2289531491","https://openalex.org/W2128583788","https://openalex.org/W1579237537","https://openalex.org/W2494908829","https://openalex.org/W2100334604","https://openalex.org/W4239790020","https://openalex.org/W2477406515","https://openalex.org/W3204887680"],"abstract_inverted_index":{"Purpose":[0],"-":[1,36,70,108,158,217],"To":[2],"examine":[3,21],"the":[4,14,27,57,86,120,131,140,180,188,194,198,204,221,224,229,237],"progress":[5],"local":[6,30,50,67,89,141,175,195],"governments":[7],"in":[8,54,85,187],"Victoria.":[9],"Australia":[10],"have":[11,144],"made":[12],"utilizing":[13],"internet":[15,172,199],"to":[16,25,46,125,170,182],"deliver":[17],"traditional":[18],"services,":[19],"and":[20,48,56,78,103,133,137,147,209,226,234,239],"models":[22,81,150],"that":[23,74,130,236],"attempt":[24],"define":[26],"maturity":[28,80],"of":[29,88,94,115,135,151,206,232,241],"government":[31,51,90,95,142,166,176,196,207,233],"electronic":[32,152,183],"service":[33,153,177,184],"delivery.":[34],"\\nDesign/methodology/approach":[35],"The":[37,43,71,109,218],"research":[38,110,211,222],"approach":[39],"comprised":[40],"two":[41],"components.":[42],"first":[44],"was":[45],"examination":[47],"assess":[49],"web":[52,117],"sites":[53,118],"Victoria,":[55],"second":[58],"part":[59],"involved":[60],"an":[61],"in-depth":[62],"case":[63,87,121],"study":[64,122],"with":[65],"one":[66,126],"government.":[68],"\\nFindings":[69],"findings":[72],"suggest":[73],"conventional":[75],"linear":[76],"e-commerce":[77,136],"e-Government":[79,138],"are":[82,154,243],"not":[83],"applicable":[84],"as":[91],"this":[92,210],"level":[93],"traditionally":[96],"focuses":[97],"more":[98,148],"on":[99,168,220],"active":[100],"community":[101],"participation":[102],"interaction.":[104],"\\nResearch":[105],"limitations/":[106],"implications":[107,157],"examines":[111],"a":[112],"wide":[113],"sample":[114],"council":[116],"but":[119],"is":[123],"limited":[124],"council.":[127],"It":[128],"suggests":[129,235],"implementation":[132],"uptake":[134],"across":[139],"sector":[143,189],"been":[145,163,191],"mixed":[146],"detailed":[149],"needed.":[155],"\\nPractical":[156],"In":[159],"Australia,":[160],"there":[161],"has":[162,190],"significant":[164,201,214],"Federal":[165],"emphasis":[167],"initiatives":[169],"promote":[171],"use":[173],"for":[174,203,245],"provision,":[178],"yet":[179],"move":[181],"delivery":[185,205],"(ESD)":[186],"varied.":[192],"For":[193],"sector,":[197],"offers":[200],"potential":[202],"services":[208],"identifies":[212],"some":[213],"issues.":[215],"\\nOriginality/value":[216],"report":[219],"outlines":[223],"similarities":[225],"differences":[227],"between":[228],"various":[230],"levels":[231],"purpose":[238],"needs":[240],"ESD":[242],"different":[244],"municipal":[246],"councils.":[247]},"counts_by_year":[{"year":2024,"cited_by_count":5},{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
