{"id":"https://openalex.org/W1990392624","doi":"https://doi.org/10.1108/14637150210435017","title":"Business process management: public sector implications","display_name":"Business process management: public sector implications","publication_year":2002,"publication_date":"2002-10-01","ids":{"openalex":"https://openalex.org/W1990392624","doi":"https://doi.org/10.1108/14637150210435017","mag":"1990392624"},"language":"en","primary_location":{"id":"doi:10.1108/14637150210435017","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150210435017","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108378818","display_name":"Thomas R. Gulledge","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Thomas R. Gulledge","raw_affiliation_strings":["George Mason University, Fairfax, Virginia, USA"],"affiliations":[{"raw_affiliation_string":"George Mason University, Fairfax, Virginia, USA","institution_ids":["https://openalex.org/I162714631"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108106921","display_name":"Rainer Sommer","orcid":null},"institutions":[{"id":"https://openalex.org/I162714631","display_name":"George Mason University","ror":"https://ror.org/02jqj7156","country_code":"US","type":"education","lineage":["https://openalex.org/I162714631"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rainer A. Sommer","raw_affiliation_strings":["George Mason University, Fairfax, Virginia, USA"],"affiliations":[{"raw_affiliation_string":"George Mason University, Fairfax, Virginia, USA","institution_ids":["https://openalex.org/I162714631"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5108378818"],"corresponding_institution_ids":["https://openalex.org/I162714631"],"apc_list":null,"apc_paid":null,"fwci":6.0337,"has_fulltext":false,"cited_by_count":214,"citation_normalized_percentile":{"value":0.95901348,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"8","issue":"4","first_page":"364","last_page":"376"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.736320972442627},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6000208258628845},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5919049978256226},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5329858660697937},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.5305954217910767},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5230708718299866},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.5163534879684448},{"id":"https://openalex.org/keywords/digital-firm","display_name":"Digital firm","score":0.4517109990119934},{"id":"https://openalex.org/keywords/business-relationship-management","display_name":"Business relationship management","score":0.42006075382232666},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35349273681640625},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3371385335922241},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2024511992931366},{"id":"https://openalex.org/keywords/enterprise-software","display_name":"Enterprise software","score":0.19823071360588074},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.18852144479751587},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1600508987903595},{"id":"https://openalex.org/keywords/electronic-business","display_name":"Electronic business","score":0.15766894817352295},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08612138032913208}],"concepts":[{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.736320972442627},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6000208258628845},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5919049978256226},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5329858660697937},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.5305954217910767},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5230708718299866},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5163534879684448},{"id":"https://openalex.org/C171141877","wikidata":"https://www.wikidata.org/wiki/Q5276085","display_name":"Digital firm","level":3,"score":0.4517109990119934},{"id":"https://openalex.org/C199364280","wikidata":"https://www.wikidata.org/wiki/Q5001929","display_name":"Business relationship management","level":4,"score":0.42006075382232666},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35349273681640625},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3371385335922241},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2024511992931366},{"id":"https://openalex.org/C185765463","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise software","level":2,"score":0.19823071360588074},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.18852144479751587},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1600508987903595},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.15766894817352295},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08612138032913208},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14637150210435017","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14637150210435017","pdf_url":null,"source":{"id":"https://openalex.org/S2508752","display_name":"Business Process Management Journal","issn_l":"1463-7154","issn":["1463-7154","1758-4116"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business Process Management Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W169044883","https://openalex.org/W189858767","https://openalex.org/W202869672","https://openalex.org/W1507574638","https://openalex.org/W1579607499","https://openalex.org/W1589446418","https://openalex.org/W1602519790","https://openalex.org/W1603019189","https://openalex.org/W1868676634","https://openalex.org/W1889179473","https://openalex.org/W2999732094"],"related_works":["https://openalex.org/W2005124518","https://openalex.org/W2534879192","https://openalex.org/W4361865022","https://openalex.org/W2804108309","https://openalex.org/W1597475469","https://openalex.org/W29490832","https://openalex.org/W2068502729","https://openalex.org/W2294096527","https://openalex.org/W1994333224","https://openalex.org/W2999942143"],"abstract_inverted_index":{"Business":[0],"process":[1,50,64,76,108,121,141],"management":[2,12,29,51,77,109,142],"has":[3,22,33,36],"received":[4],"much":[5],"attention":[6],"in":[7,25,103,125],"the":[8,26,116,131],"industrial":[9],"engineering":[10],"and":[11,14,31,84,123],"literature,":[13,30],"its":[15],"benefits":[16,117],"are":[17,67],"well":[18,98],"known.":[19],"Much":[20],"less":[21],"been":[23,34,37],"written":[24,35],"public":[27,45,58,87,119,134],"sector":[28,120],"what":[32],"very":[38],"general.":[39],"Hence,":[40],"there":[41],"is":[42],"confusion":[43],"among":[44],"managers":[46],"about":[47],"how":[48],"business":[49,63,75,107,140],"concepts":[52,110],"should":[53,57],"be":[54],"implemented.":[55],"How":[56,66],"organizations":[59,88,135],"reorganize":[60],"to":[61,91,105,138],"accommodate":[62],"management?":[65],"existing":[68],"or":[69],"new":[70],"enterprise":[71,101],"systems":[72,102],"aligned":[73],"with":[74],"methodologies?":[78],"This":[79],"paper":[80,113],"addresses":[81],"these":[82],"issues,":[83],"concludes":[85],"that":[86,133],"will":[89],"have":[90,136],"change":[92],"their":[93,100],"organizational":[94],"structures":[95],"radically":[96],"as":[97,99],"order":[104],"implement":[106,139],"successfully.":[111],"The":[112],"also":[114],"discusses":[115],"of":[118,130],"management,":[122],"focuses":[124],"some":[126],"detail":[127],"on":[128],"two":[129],"reasons":[132],"incentive":[137],"methodologies.":[143]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":17},{"year":2020,"cited_by_count":13},{"year":2019,"cited_by_count":12},{"year":2018,"cited_by_count":13},{"year":2017,"cited_by_count":9},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":8},{"year":2014,"cited_by_count":11},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":21}],"updated_date":"2026-03-18T14:38:29.013473","created_date":"2025-10-10T00:00:00"}