{"id":"https://openalex.org/W2061115949","doi":"https://doi.org/10.1108/13673270710738951","title":"Creating and executing an internal communications plan for knowledge management systems deployments","display_name":"Creating and executing an internal communications plan for knowledge management systems deployments","publication_year":2007,"publication_date":"2007-03-30","ids":{"openalex":"https://openalex.org/W2061115949","doi":"https://doi.org/10.1108/13673270710738951","mag":"2061115949"},"language":"en","primary_location":{"id":"doi:10.1108/13673270710738951","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13673270710738951","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103127149","display_name":"Kevin J. O\u2019Sullivan","orcid":"https://orcid.org/0009-0008-2868-0040"},"institutions":[{"id":"https://openalex.org/I4210104314","display_name":"New York Institute of Technology","ror":"https://ror.org/01bghzb51","country_code":"US","type":"education","lineage":["https://openalex.org/I4210104314"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Kevin J. O'Sullivan","raw_affiliation_strings":["New York Institute of Technology, New York, New York, USA"],"affiliations":[{"raw_affiliation_string":"New York Institute of Technology, New York, New York, USA","institution_ids":["https://openalex.org/I4210104314"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5103127149"],"corresponding_institution_ids":["https://openalex.org/I4210104314"],"apc_list":null,"apc_paid":null,"fwci":2.1715,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.89674318,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"11","issue":"2","first_page":"102","last_page":"108"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9799000024795532,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9760000109672546,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.7804218530654907},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6961255669593811},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5782900452613831},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.5591772198677063},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.46372172236442566},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.45744699239730835},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2786704897880554},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.10142460465431213}],"concepts":[{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.7804218530654907},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6961255669593811},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5782900452613831},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.5591772198677063},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.46372172236442566},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.45744699239730835},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2786704897880554},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10142460465431213},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/13673270710738951","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13673270710738951","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W198088467","https://openalex.org/W1960419826","https://openalex.org/W2020455553","https://openalex.org/W2048558270","https://openalex.org/W2066718199","https://openalex.org/W2069530449","https://openalex.org/W2074918095","https://openalex.org/W2094002226","https://openalex.org/W2098118776","https://openalex.org/W2120931247","https://openalex.org/W2800705898","https://openalex.org/W6608120928"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2354542942"],"abstract_inverted_index":{"Purpose":[0],"The":[1,119,164],"purpose":[2],"of":[3,22,49,60,73,115,124,141,175],"the":[4,19,47,71,135,150],"article":[5,29,120,170],"is":[6,84],"to":[7,46,70,111,131,152,160,173,177],"identify":[8],"and":[9,67,76,99,107,128,138,187],"define":[10],"an":[11],"internal":[12,81],"communications":[13,32,82,125],"plan":[14,83],"that":[15,34],"may":[16,35,52,56],"assist":[17],"in":[18,156,168],"successful":[20],"deployment":[21,165],"a":[23,58,87,122,142],"knowledge":[24,41,74,77,90,161],"management":[25,42,75,78,91],"system.":[26],"Design/methodology/approach":[27],"This":[28],"focuses":[30],"on":[31,89],"strategies":[33,98],"be":[36,57,132,174],"adopted":[37],"by":[38,148],"organizations":[39],"deploying":[40,157],"systems":[43,51,92,159,183],"where":[44],"resistance":[45,55],"implementation":[48],"such":[50,62,116],"exist.":[53],"Such":[54],"result":[59],"issues":[61,166],"as":[63,69],"trust,":[64],"organizational":[65],"culture":[66],"misunderstandings":[68],"nature":[72],"systems.":[79,117],"An":[80],"proposed":[85],"with":[86],"focus":[88],"which":[93],"details":[94],"target":[95,129],"audiences,":[96],"timing":[97],"suggests":[100],"possible":[101],"media":[102],"solutions":[103],"including":[104],"traditional":[105],"collaterals":[106],"conversational":[108,154],"support":[109],"technologies":[110,155],"facilitate":[112],"improved":[113],"deployments":[114],"Findings":[118],"proposes":[121],"framework":[123],"methodologies,":[126],"timings":[127],"audiences":[130],"considered":[133],"during":[134],"deployment,":[136],"pilot":[137],"pre\u2010pilot":[139],"phases":[140],"KM":[143,158,178],"system":[144,179],"implementation.":[145],"It":[146],"concludes":[147],"discussing":[149],"opportunities":[151],"use":[153],"workers.":[162],"Originality/value":[163],"raised":[167],"this":[169],"are":[171],"expected":[172],"value":[176],"developers,":[180],"project":[181],"managers,":[182],"analysts,":[184],"business":[185],"executives":[186],"academic":[188],"researchers.":[189]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
