{"id":"https://openalex.org/W1982761444","doi":"https://doi.org/10.1108/13673270210434340","title":"Implementing KM \u2013 a balanced score card approach","display_name":"Implementing KM \u2013 a balanced score card approach","publication_year":2002,"publication_date":"2002-08-01","ids":{"openalex":"https://openalex.org/W1982761444","doi":"https://doi.org/10.1108/13673270210434340","mag":"1982761444"},"language":"en","primary_location":{"id":"doi:10.1108/13673270210434340","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13673270210434340","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085255472","display_name":"Ravi Arora","orcid":null},"institutions":[{"id":"https://openalex.org/I87816474","display_name":"Tata Steel (India)","ror":"https://ror.org/001wtjx27","country_code":"IN","type":"company","lineage":["https://openalex.org/I4210086519","https://openalex.org/I87816474"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Ravi Arora","raw_affiliation_strings":["Ravi Arora is a Facilitator KM, at Tata Steel,  Jharkhand, India","(Ravi Arora is a Facilitator KM, at Tata Steel, Jharkhand, India.)"],"affiliations":[{"raw_affiliation_string":"Ravi Arora is a Facilitator KM, at Tata Steel,  Jharkhand, India","institution_ids":[]},{"raw_affiliation_string":"(Ravi Arora is a Facilitator KM, at Tata Steel, Jharkhand, India.)","institution_ids":["https://openalex.org/I87816474"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5085255472"],"corresponding_institution_ids":["https://openalex.org/I87816474"],"apc_list":null,"apc_paid":null,"fwci":14.5037,"has_fulltext":false,"cited_by_count":189,"citation_normalized_percentile":{"value":0.98433784,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"6","issue":"3","first_page":"240","last_page":"249"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11849","display_name":"Intellectual Capital and Performance Analysis","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9519000053405762,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.9327255487442017},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6552157998085022},{"id":"https://openalex.org/keywords/intellectual-capital","display_name":"Intellectual capital","score":0.6406986117362976},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.6132600903511047},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5756038427352905},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.531254231929779},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5244821906089783},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4797752797603607},{"id":"https://openalex.org/keywords/strategy-map","display_name":"Strategy map","score":0.4245631992816925},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.38754546642303467},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.18013525009155273}],"concepts":[{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.9327255487442017},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6552157998085022},{"id":"https://openalex.org/C2780838347","wikidata":"https://www.wikidata.org/wiki/Q1329252","display_name":"Intellectual capital","level":2,"score":0.6406986117362976},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.6132600903511047},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5756038427352905},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.531254231929779},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5244821906089783},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4797752797603607},{"id":"https://openalex.org/C136708423","wikidata":"https://www.wikidata.org/wiki/Q2940537","display_name":"Strategy map","level":3,"score":0.4245631992816925},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.38754546642303467},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18013525009155273},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/13673270210434340","is_oa":false,"landing_page_url":"https://doi.org/10.1108/13673270210434340","pdf_url":null,"source":{"id":"https://openalex.org/S50631486","display_name":"Journal of Knowledge Management","issn_l":"1367-3270","issn":["1367-3270","1758-7484"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Knowledge Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6299999952316284,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W653152665","https://openalex.org/W1565400870","https://openalex.org/W1596432671","https://openalex.org/W3151727758","https://openalex.org/W4255850512"],"related_works":["https://openalex.org/W2186155409","https://openalex.org/W2429968785","https://openalex.org/W2013924234","https://openalex.org/W2076067945","https://openalex.org/W3003218384","https://openalex.org/W2775514564","https://openalex.org/W146854685","https://openalex.org/W1988100895","https://openalex.org/W2356303298","https://openalex.org/W2491792489"],"abstract_inverted_index":{"In":[0],"today\u2019s":[1],"fast":[2],"changing":[3],"and":[4,47,50,69,71,114,119,138],"non\u2010linear":[5],"business":[6],"environment":[7],"the":[8,38,53,74,83,105],"only":[9],"way":[10],"to":[11,99,103],"gain":[12],"competitive":[13],"advantage":[14],"is":[15,21,110],"by":[16,136],"managing":[17],"intellectual":[18],"capital,":[19],"which":[20,122],"more":[22],"commonly":[23],"known":[24],"as":[25],"knowledge":[26,43,67],"management":[27],"(KM).":[28],"There":[29],"are":[30,90,97],"basically":[31],"three":[32,84],"broad":[33],"objectives":[34,85],"of":[35,56,65,73,76,86,95,108],"KM:":[36],"leveraging":[37],"organisation\u2019s":[39],"knowledge;":[40],"creating":[41],"new":[42],"or":[44],"promoting":[45],"innovation;":[46],"increasing":[48],"collaboration":[49],"hence":[51],"enhancing":[52],"skill":[54],"level":[55],"employees.":[57],"The":[58],"most":[59],"common":[60],"KM":[61,92,109,132,141],"programme":[62],"involves":[63],"development":[64],"a":[66,111,140],"repository,":[68],"forming":[70],"nurturing":[72],"communities":[75],"practice.":[77],"These":[78],"two,":[79],"jointly,":[80],"address":[81],"all":[82],"KM.":[87],"Many":[88],"organisations":[89],"embracing":[91],"but":[93],"few":[94],"them":[96],"able":[98],"implement":[100,131],"it":[101],"successfully":[102],"see":[104],"benefits.":[106],"Implementation":[107],"strategic":[112],"process":[113],"needs":[115],"careful":[116],"target":[117],"setting":[118],"review.":[120],"Organisations,":[121],"use":[123],"balanced":[124],"scorecard":[125],"for":[126],"strategy":[127],"deployment,":[128],"can":[129],"effectively":[130],"in":[133],"their":[134],"organisation":[135],"developing":[137],"deploying":[139],"index.":[142]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":10},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":12},{"year":2016,"cited_by_count":12},{"year":2015,"cited_by_count":10},{"year":2014,"cited_by_count":13},{"year":2013,"cited_by_count":14},{"year":2012,"cited_by_count":13}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}