{"id":"https://openalex.org/W1991871503","doi":"https://doi.org/10.1108/10662249910264873","title":"Going with the flow: Web sites and customer involvement","display_name":"Going with the flow: Web sites and customer involvement","publication_year":1999,"publication_date":"1999-05-01","ids":{"openalex":"https://openalex.org/W1991871503","doi":"https://doi.org/10.1108/10662249910264873","mag":"1991871503"},"language":"en","primary_location":{"id":"doi:10.1108/10662249910264873","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662249910264873","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061617515","display_name":"Deon Nel","orcid":"https://orcid.org/0000-0002-8444-3030"},"institutions":[{"id":"https://openalex.org/I157614274","display_name":"University of Cape Town","ror":"https://ror.org/03p74gp79","country_code":"ZA","type":"education","lineage":["https://openalex.org/I157614274"]}],"countries":["ZA"],"is_corresponding":true,"raw_author_name":"Deon Nel","raw_affiliation_strings":["Professor of Marketing, Graduate School of Business, University of Cape Town, Cape Town, South Africa"],"affiliations":[{"raw_affiliation_string":"Professor of Marketing, Graduate School of Business, University of Cape Town, Cape Town, South Africa","institution_ids":["https://openalex.org/I157614274"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033540296","display_name":"Raymond van Niekerk","orcid":null},"institutions":[{"id":"https://openalex.org/I157614274","display_name":"University of Cape Town","ror":"https://ror.org/03p74gp79","country_code":"ZA","type":"education","lineage":["https://openalex.org/I157614274"]}],"countries":["ZA"],"is_corresponding":false,"raw_author_name":"Raymond van Niekerk","raw_affiliation_strings":["Graduate Research, Graduate School of Business, University of Cape Town, Cape Town, South Africa"],"affiliations":[{"raw_affiliation_string":"Graduate Research, Graduate School of Business, University of Cape Town, Cape Town, South Africa","institution_ids":["https://openalex.org/I157614274"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007803687","display_name":"Jean\u2010Paul Berthon","orcid":null},"institutions":[{"id":"https://openalex.org/I79510175","display_name":"Cardiff University","ror":"https://ror.org/03kk7td41","country_code":"GB","type":"education","lineage":["https://openalex.org/I79510175"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jean\u2010Paul Berthon","raw_affiliation_strings":["Research Assistant, Cardiff Business School, Cardiff, UK"],"affiliations":[{"raw_affiliation_string":"Research Assistant, Cardiff Business School, Cardiff, UK","institution_ids":["https://openalex.org/I79510175"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035023038","display_name":"Tony Davies","orcid":null},"institutions":[{"id":"https://openalex.org/I1332878012","display_name":"BT Group (United Kingdom)","ror":"https://ror.org/00kv9pj15","country_code":"GB","type":"company","lineage":["https://openalex.org/I1332878012"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Tony Davies","raw_affiliation_strings":["British Telecom Professor of Electronic Commerce and is Director and Founder of the Electronic Commerce Innovation Centre, at the University of Cardiff, Cardiff, UK"],"affiliations":[{"raw_affiliation_string":"British Telecom Professor of Electronic Commerce and is Director and Founder of the Electronic Commerce Innovation Centre, at the University of Cardiff, Cardiff, UK","institution_ids":["https://openalex.org/I1332878012"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5061617515"],"corresponding_institution_ids":["https://openalex.org/I157614274"],"apc_list":null,"apc_paid":null,"fwci":7.6049,"has_fulltext":false,"cited_by_count":165,"citation_normalized_percentile":{"value":0.9771307,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"9","issue":"2","first_page":"109","last_page":"116"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10731","display_name":"Educational Games and Gamification","score":0.9934999942779541,"subfield":{"id":"https://openalex.org/subfields/3204","display_name":"Developmental and Educational Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10648","display_name":"Virtual Reality Applications and Impacts","score":0.9868000149726868,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11197","display_name":"Digital Games and Media","score":0.9821000099182129,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.6846726536750793},{"id":"https://openalex.org/keywords/grasp","display_name":"GRASP","score":0.6773337125778198},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.6440613269805908},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5433216691017151},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5246051549911499},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.45888787508010864},{"id":"https://openalex.org/keywords/web-standards","display_name":"Web standards","score":0.44921213388442993},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4094742238521576},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3622191548347473},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3363027572631836},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.25625431537628174}],"concepts":[{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.6846726536750793},{"id":"https://openalex.org/C171268870","wikidata":"https://www.wikidata.org/wiki/Q1486676","display_name":"GRASP","level":2,"score":0.6773337125778198},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.6440613269805908},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5433216691017151},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5246051549911499},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.45888787508010864},{"id":"https://openalex.org/C182321512","wikidata":"https://www.wikidata.org/wiki/Q1153289","display_name":"Web standards","level":3,"score":0.44921213388442993},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4094742238521576},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3622191548347473},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3363027572631836},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.25625431537628174},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10662249910264873","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662249910264873","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W590737860","https://openalex.org/W1539609515","https://openalex.org/W1607732097","https://openalex.org/W1972888601","https://openalex.org/W2012828728","https://openalex.org/W2039134610","https://openalex.org/W2047488851","https://openalex.org/W2060147741","https://openalex.org/W2081720985","https://openalex.org/W2097675389","https://openalex.org/W2110638361","https://openalex.org/W2140205964","https://openalex.org/W2150040075","https://openalex.org/W3192719393","https://openalex.org/W4256123490","https://openalex.org/W4412071777","https://openalex.org/W6636364156"],"related_works":["https://openalex.org/W2163296013","https://openalex.org/W2743859443","https://openalex.org/W2326995835","https://openalex.org/W165915117","https://openalex.org/W2059402478","https://openalex.org/W2123347777","https://openalex.org/W4387804363","https://openalex.org/W2477150073","https://openalex.org/W2019547100","https://openalex.org/W2065269394"],"abstract_inverted_index":{"This":[0],"paper":[1],"investigates":[2],"a":[3,25,32,43],"structure":[4],"of":[5,21,39,46,49,83],"commercial":[6,85],"Web":[7,33,71,86],"sites,":[8],"and":[9,65,73,89],"then":[10],"attempts":[11],"to":[12,27,36,77,79],"analyse":[13],"various":[14],"patterns":[15,41],"that":[16,29],"emerge":[17],"which":[18],"may":[19],"be":[20],"future":[22],"use":[23],"as":[24],"guideline":[26],"businesses":[28],"intend":[30],"establishing":[31],"presence.":[34],"Key":[35],"the":[37,47,53,81],"understanding":[38],"these":[40],"is":[42,58],"clearer":[44],"grasp":[45],"implications":[48,91],"human":[50],"interaction":[51],"with":[52],"new":[54],"medium.":[55],"The":[56],"focus":[57],"on":[59,74],"an":[60],"experiential":[61],"construct,":[62],"namely":[63],"flow,":[64],"how":[66],"this":[67,76],"might":[68],"vary":[69],"by":[70],"site,":[72],"using":[75],"begin":[78],"unravel":[80],"secrets":[82],"good":[84],"site":[87],"design":[88],"its":[90],"for":[92],"business.":[93]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":9},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":10}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
