{"id":"https://openalex.org/W1555894321","doi":"https://doi.org/10.1108/10662240810883308","title":"Differences between potential, new and experienced e\u2010customers","display_name":"Differences between potential, new and experienced e\u2010customers","publication_year":2008,"publication_date":"2008-06-06","ids":{"openalex":"https://openalex.org/W1555894321","doi":"https://doi.org/10.1108/10662240810883308","mag":"1555894321"},"language":"en","primary_location":{"id":"doi:10.1108/10662240810883308","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240810883308","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034482324","display_name":"Blanca Hern\u00e1ndez Ortega","orcid":"https://orcid.org/0000-0003-0752-3202"},"institutions":[{"id":"https://openalex.org/I255234318","display_name":"Universidad de Zaragoza","ror":"https://ror.org/012a91z28","country_code":"ES","type":"education","lineage":["https://openalex.org/I255234318"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Blanca Hern\u00e1ndez\u2010Ortega","raw_affiliation_strings":["Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain"],"affiliations":[{"raw_affiliation_string":"Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain","institution_ids":["https://openalex.org/I255234318"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074860673","display_name":"Julio Jim\u00e9nez Mart\u00ednez","orcid":"https://orcid.org/0000-0001-7805-3354"},"institutions":[{"id":"https://openalex.org/I255234318","display_name":"Universidad de Zaragoza","ror":"https://ror.org/012a91z28","country_code":"ES","type":"education","lineage":["https://openalex.org/I255234318"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Julio Jim\u00e9nez\u2010Mart\u00ednez","raw_affiliation_strings":["Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain"],"affiliations":[{"raw_affiliation_string":"Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain","institution_ids":["https://openalex.org/I255234318"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031762653","display_name":"M. Jos\u00e9 Mart\u00edn\u2010DeHoyos","orcid":null},"institutions":[{"id":"https://openalex.org/I255234318","display_name":"Universidad de Zaragoza","ror":"https://ror.org/012a91z28","country_code":"ES","type":"education","lineage":["https://openalex.org/I255234318"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"M. Jos\u00e9 Mart\u00edn\u2010DeHoyos","raw_affiliation_strings":["Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain"],"affiliations":[{"raw_affiliation_string":"Marketing and Business Administration Department, University of Zaragoza, Zaragoza, Spain","institution_ids":["https://openalex.org/I255234318"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5034482324"],"corresponding_institution_ids":["https://openalex.org/I255234318"],"apc_list":null,"apc_paid":null,"fwci":6.2069,"has_fulltext":false,"cited_by_count":44,"citation_normalized_percentile":{"value":0.95650132,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"18","issue":"3","first_page":"248","last_page":"265"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.8559834361076355},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.8312133550643921},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6373963356018066},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.607186496257782},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.5911187529563904},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.4870651066303253},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4581628441810608},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.44957858324050903},{"id":"https://openalex.org/keywords/consumer-behaviour","display_name":"Consumer behaviour","score":0.431146502494812},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.42962217330932617},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3376826345920563},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15180516242980957},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13854065537452698},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.1174970269203186}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.8559834361076355},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.8312133550643921},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6373963356018066},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.607186496257782},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5911187529563904},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.4870651066303253},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4581628441810608},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.44957858324050903},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.431146502494812},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.42962217330932617},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3376826345920563},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15180516242980957},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13854065537452698},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1174970269203186},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10662240810883308","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240810883308","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4000000059604645,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":70,"referenced_works":["https://openalex.org/W1484391273","https://openalex.org/W1503436739","https://openalex.org/W1543266722","https://openalex.org/W1548408014","https://openalex.org/W1550621568","https://openalex.org/W1559269151","https://openalex.org/W1570182486","https://openalex.org/W1912684809","https://openalex.org/W1967268140","https://openalex.org/W1973400909","https://openalex.org/W1978808685","https://openalex.org/W1979432935","https://openalex.org/W1980569376","https://openalex.org/W1981576151","https://openalex.org/W1987198869","https://openalex.org/W1988065538","https://openalex.org/W1991623719","https://openalex.org/W1998581510","https://openalex.org/W2002175797","https://openalex.org/W2006755985","https://openalex.org/W2017624521","https://openalex.org/W2023819627","https://openalex.org/W2028184439","https://openalex.org/W2028894223","https://openalex.org/W2033943395","https://openalex.org/W2040780635","https://openalex.org/W2042964157","https://openalex.org/W2047345533","https://openalex.org/W2047694710","https://openalex.org/W2055201538","https://openalex.org/W2056434135","https://openalex.org/W2059637860","https://openalex.org/W2075334050","https://openalex.org/W2077331722","https://openalex.org/W2078518420","https://openalex.org/W2082092096","https://openalex.org/W2083671134","https://openalex.org/W2100379340","https://openalex.org/W2100408980","https://openalex.org/W2101699735","https://openalex.org/W2103356704","https://openalex.org/W2106090893","https://openalex.org/W2110252309","https://openalex.org/W2110506823","https://openalex.org/W2118016181","https://openalex.org/W2120115642","https://openalex.org/W2124100017","https://openalex.org/W2130427181","https://openalex.org/W2130801612","https://openalex.org/W2137247419","https://openalex.org/W2141150971","https://openalex.org/W2142822317","https://openalex.org/W2151845630","https://openalex.org/W2155322590","https://openalex.org/W2155938070","https://openalex.org/W2159112121","https://openalex.org/W2162205973","https://openalex.org/W2163403362","https://openalex.org/W2168569455","https://openalex.org/W2170440506","https://openalex.org/W3010144461","https://openalex.org/W3015634246","https://openalex.org/W4243667233","https://openalex.org/W4247425252","https://openalex.org/W4251859756","https://openalex.org/W4253262538","https://openalex.org/W4254434816","https://openalex.org/W4285719527","https://openalex.org/W4293176859","https://openalex.org/W6758384074"],"related_works":["https://openalex.org/W2040407859","https://openalex.org/W2779851879","https://openalex.org/W1979564835","https://openalex.org/W2000050347","https://openalex.org/W3048798436","https://openalex.org/W183249021","https://openalex.org/W1976490850","https://openalex.org/W2167994724","https://openalex.org/W2610169900","https://openalex.org/W2279478625"],"abstract_inverted_index":{"Purpose":[0],"The":[1,197],"purpose":[2],"of":[3,11,17,28,32,42,47,80,106,115,130,160,199,229,244,248,256,267],"the":[4,9,25,44,53,65,85,92,104,138,147,154,158,166,204,218,227,257,265,268],"paper":[5],"is":[6,126,254],"to":[7,24,91,118,135,151,156,180,190,207,238,263,271],"analyse":[8],"evolution":[10,198,266],"e\u2010customer":[12],"purchasing":[13,26,131,250],"behaviour.":[14],"Certain":[15],"perceptions":[16,71,86,171,269],"electronic":[18],"commerce":[19],"(EC)":[20],"may":[21],"differ":[22,89],"according":[23,90],"experience":[27,81],"customers.":[29],"Three":[30],"groups":[31],"e\u2010customers":[33,245],"are":[34,163],"differentiated:":[35],"potential,":[36],"new":[37,182],"and":[38,59,84,195],"experienced.":[39],"Design/methodology/approach":[40],"First":[41],"all,":[43],"socio\u2010demographic":[45],"characteristics":[46],"each":[48],"group":[49],"were":[50,72],"analysed":[51],"using":[52,57],"Chi\u2010squared":[54],"test.":[55],"Then,":[56],"ANOVA":[58],"post":[60],"hoc":[61],"analysis":[62],"(Scheffe's":[63],"test),":[64],"differences":[66],"that":[67,78,124,132,149,203,260],"exist":[68],"in":[69,153,246],"their":[70,249],"analysed.":[73],"Findings":[74],"Data":[75],"analyses":[76,226],"show":[77,169],"level":[79],"with":[82],"Internet":[83],"about":[87],"EC":[88,209],"e\u2010customer.":[93],"Some":[94],"variables,":[95],"like":[96],"perceived":[97,113],"usefulness":[98],"or":[99,186,213],"attitude,":[100],"increase":[101],"significantly":[102],"as":[103,112,137],"number":[105],"interchanges":[107],"grows,":[108],"while":[109],"others,":[110],"such":[111],"ease":[114],"use,":[116],"tend":[117],"stabilise.":[119],"It":[120],"can":[121],"be":[122,173],"affirmed":[123],"there":[125],"an":[127],"evolving":[128],"cycle":[129],"will":[133],"continue":[134],"develop":[136],"individual":[139],"acquires":[140],"experience.":[141,251],"Practical":[142],"implications":[143],"This":[144],"research":[145,224],"enables":[146],"companies":[148,178],"want":[150,179,189],"compete":[152],"e\u2010market":[155],"know":[157,264],"type":[159],"customer":[161],"they":[162,188],"addressing.":[164],"Moreover,":[165],"results":[167],"obtained":[168],"what":[170],"must":[172],"concentrated":[174],"on":[175,217],"if":[176,187],"these":[177],"capture":[181],"customers":[183,193],"(potential":[184],"e\u2010customers)":[185],"maintain":[191],"existing":[192],"(new":[194],"experienced).":[196],"this":[200,232,253],"behaviour":[201,228],"means":[202],"strategies":[205],"oriented":[206],"fomenting":[208],"should":[210],"stress":[211],"one":[212,255],"another":[214],"aspect":[215],"depending":[216],"target":[219],"customer.":[220],"Originality/value":[221],"While":[222],"most":[223],"indistinctly":[225],"any":[230],"e\u2010customer,":[231],"study":[233],"has":[234],"considered":[235],"it":[236],"necessary":[237],"differentiate":[239],"at":[240],"least":[241],"three":[242],"types":[243],"function":[247],"Thus,":[252],"few":[258],"studies":[259],"allows":[261],"us":[262],"related":[270],"e\u2010commerce.":[272]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":6}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}