{"id":"https://openalex.org/W1545970977","doi":"https://doi.org/10.1108/10662240610673709","title":"Understanding customer knowledge sharing in web\u2010based discussion boards","display_name":"Understanding customer knowledge sharing in web\u2010based discussion boards","publication_year":2006,"publication_date":"2006-05-01","ids":{"openalex":"https://openalex.org/W1545970977","doi":"https://doi.org/10.1108/10662240610673709","mag":"1545970977"},"language":"en","primary_location":{"id":"doi:10.1108/10662240610673709","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240610673709","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100376654","display_name":"Matthew Lee","orcid":"https://orcid.org/0000-0001-8190-608X"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Matthew K.O. Lee","raw_affiliation_strings":["Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China#TAB#","institution_ids":["https://openalex.org/I168719708"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103264799","display_name":"Christy M.K. Cheung","orcid":"https://orcid.org/0000-0003-4411-0570"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Christy M.K. Cheung","raw_affiliation_strings":["Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","Department of Information Systems"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Department of Information Systems","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070756197","display_name":"Kai H. Lim","orcid":"https://orcid.org/0000-0001-5709-8131"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Kai H. Lim","raw_affiliation_strings":["Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","Department of Information Systems"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Department of Information Systems","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010986657","display_name":"Choon Ling Sia","orcid":"https://orcid.org/0000-0002-9778-9196"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Choon Ling Sia","raw_affiliation_strings":["Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","Department of Information Systems"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, City University of Hong Kong, Hong Kong, People's Republic of China","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Department of Information Systems","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I168719708"],"apc_list":null,"apc_paid":null,"fwci":11.8681,"has_fulltext":false,"cited_by_count":215,"citation_normalized_percentile":{"value":0.98037283,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"16","issue":"3","first_page":"289","last_page":"303"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.6592530012130737},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.6106881499290466},{"id":"https://openalex.org/keywords/web-2.0","display_name":"Web 2.0","score":0.5050297379493713},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.4914005994796753},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.48161929845809937},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.47189033031463623},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3800572156906128},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.35753050446510315},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.32577693462371826},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.22899529337882996},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1380554735660553},{"id":"https://openalex.org/keywords/creativity","display_name":"Creativity","score":0.10482794046401978},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.10322096943855286}],"concepts":[{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.6592530012130737},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.6106881499290466},{"id":"https://openalex.org/C136699151","wikidata":"https://www.wikidata.org/wiki/Q131164","display_name":"Web 2.0","level":3,"score":0.5050297379493713},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4914005994796753},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.48161929845809937},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.47189033031463623},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3800572156906128},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35753050446510315},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32577693462371826},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.22899529337882996},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1380554735660553},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.10482794046401978},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.10322096943855286},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10662240610673709","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240610673709","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W22657094","https://openalex.org/W41415016","https://openalex.org/W1547749156","https://openalex.org/W1565831494","https://openalex.org/W1588086203","https://openalex.org/W1603413392","https://openalex.org/W1791587663","https://openalex.org/W1973577379","https://openalex.org/W2003496454","https://openalex.org/W2023293975","https://openalex.org/W2037710531","https://openalex.org/W2049370592","https://openalex.org/W2052928165","https://openalex.org/W2070587769","https://openalex.org/W2127557844","https://openalex.org/W2134049161","https://openalex.org/W2148722192","https://openalex.org/W2154273558","https://openalex.org/W2164546844","https://openalex.org/W2167325287","https://openalex.org/W2493189961","https://openalex.org/W3145976498","https://openalex.org/W6600906863","https://openalex.org/W6601708739","https://openalex.org/W6722973460","https://openalex.org/W7008795444"],"related_works":["https://openalex.org/W1547577918","https://openalex.org/W3114154697","https://openalex.org/W2152869043","https://openalex.org/W2391957191","https://openalex.org/W342068300","https://openalex.org/W91279511","https://openalex.org/W2099974807","https://openalex.org/W1553767020","https://openalex.org/W3008366965","https://openalex.org/W2737514969"],"abstract_inverted_index":{"Purpose":[0],"The":[1,92,142],"proliferation":[2],"and":[3,40,78,152,173,198],"advance":[4],"of":[5,18,24,83,98,121,190,216],"web\u2010based":[6,26,64,88,112,206,232],"technologies":[7],"create":[8],"expanded":[9],"opportunities":[10],"for":[11,107,196,201],"retailers":[12,197],"to":[13,36,76,135,155,164,180,220,225],"gain":[14],"a":[15,162],"better":[16,182],"understanding":[17],"their":[19,38],"customers.":[20],"However,":[21],"the":[22,55,80,96,102,116,119,125,147,171,188,217,222],"success":[23],"these":[25,46],"discussion":[27,47,65,89,113,207,233],"boards":[28,208],"depends":[29],"solely":[30],"on":[31],"whether":[32],"customers":[33,44,62,131,154],"are":[34,157,209],"willing":[35],"share":[37,136,156],"knowledge":[39,59,85,109,122,137,228],"experience":[41],"with":[42,71,138],"other":[43,117],"in":[45,63,87,111,205,231],"boards.":[48,66,90,114,234],"Thus,":[49],"this":[50,177,191],"study":[51,70],"aims":[52],"at":[53],"identifying":[54],"factors":[56,82],"that":[57,95,146,150],"drive":[58],"sharing":[60,86,110,204,229],"among":[61],"Design/methodology/approach":[67],"An":[68],"exploratory":[69,143],"104":[72],"respondents":[73],"was":[74],"conducted":[75],"identify":[77],"categorize":[79],"key":[81],"customer":[84,108,203,227],"Findings":[91],"results":[93],"indicate":[94],"enjoyment":[97],"helping":[99],"others":[100],"is":[101,124,161,179,214],"most":[103],"frequently":[104],"cited":[105,127],"reason":[106,128],"On":[115],"hand,":[118],"lack":[120],"self\u2010efficacy":[123],"mostly":[126],"explaining":[129],"why":[130],"do":[132],"not":[133],"want":[134],"others.":[139],"Research":[140],"limitations/implications":[141],"analysis":[144],"suggests":[145],"underlying":[148],"reasons":[149],"motivate":[151],"inhibit":[153],"very":[158],"different.":[159],"There":[160],"need":[163],"integrate":[165],"multiple":[166],"theoretical":[167],"perspectives":[168],"from":[169],"across":[170],"social":[172],"technical":[174],"domains":[175],"if":[176],"phenomenon":[178],"be":[181],"understood.":[183],"Practical":[184],"implications":[185],"Building":[186],"upon":[187],"findings":[189],"study,":[192],"some":[193],"generic":[194],"guidelines":[195],"web":[199],"designers":[200],"promoting":[202],"outlined.":[210],"Originality/value":[211],"This":[212],"research":[213],"one":[215],"first":[218],"studies":[219],"use":[221],"socio\u2010technical":[223],"perspective":[224],"investigate":[226],"phenomena":[230]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":12},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":12},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":16},{"year":2015,"cited_by_count":21},{"year":2014,"cited_by_count":22},{"year":2013,"cited_by_count":12},{"year":2012,"cited_by_count":17}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
