{"id":"https://openalex.org/W1989058609","doi":"https://doi.org/10.1108/10662240010349381","title":"A relationship\u2010building model for the Web retail marketplace","display_name":"A relationship\u2010building model for the Web retail marketplace","publication_year":2000,"publication_date":"2000-12-01","ids":{"openalex":"https://openalex.org/W1989058609","doi":"https://doi.org/10.1108/10662240010349381","mag":"1989058609"},"language":"en","primary_location":{"id":"doi:10.1108/10662240010349381","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240010349381","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100321464","display_name":"Fang Wang","orcid":"https://orcid.org/0000-0003-1987-9150"},"institutions":[{"id":"https://openalex.org/I98251732","display_name":"McMaster University","ror":"https://ror.org/02fa3aq29","country_code":"CA","type":"education","lineage":["https://openalex.org/I98251732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Fang Wang","raw_affiliation_strings":["Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","(Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","institution_ids":["https://openalex.org/I98251732"]},{"raw_affiliation_string":"(Fang Wang is a PhD candidate at the Michael G. DeGroote School of Business, McMaster University, Hamilton, Ontario, Canada.)","institution_ids":["https://openalex.org/I98251732"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5020970841","display_name":"Milena Head","orcid":"https://orcid.org/0000-0002-4329-3654"},"institutions":[{"id":"https://openalex.org/I98251732","display_name":"McMaster University","ror":"https://ror.org/02fa3aq29","country_code":"CA","type":"education","lineage":["https://openalex.org/I98251732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Milena Head","raw_affiliation_strings":["Milena Head is an Assistant Professor of Information Systems at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","(Milena Head is an Assistant Professor of Information Systems at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada.)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Milena Head is an Assistant Professor of Information Systems at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","institution_ids":["https://openalex.org/I98251732"]},{"raw_affiliation_string":"(Milena Head is an Assistant Professor of Information Systems at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada.)","institution_ids":["https://openalex.org/I98251732"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043428129","display_name":"Norm Archer","orcid":"https://orcid.org/0000-0003-4666-9570"},"institutions":[{"id":"https://openalex.org/I98251732","display_name":"McMaster University","ror":"https://ror.org/02fa3aq29","country_code":"CA","type":"education","lineage":["https://openalex.org/I98251732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Norm Archer","raw_affiliation_strings":["Norm Archer is a Professor of Information Systems, all at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","(Norm Archer is a Professor of Information Systems, all at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada.)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Norm Archer is a Professor of Information Systems, all at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada","institution_ids":["https://openalex.org/I98251732"]},{"raw_affiliation_string":"(Norm Archer is a Professor of Information Systems, all at the Michael G. DeGroote School of Business, McMaster University, Hamilton Ontario, Canada.)","institution_ids":["https://openalex.org/I98251732"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":17.3323,"has_fulltext":false,"cited_by_count":129,"citation_normalized_percentile":{"value":0.99144504,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"10","issue":"5","first_page":"374","last_page":"384"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9764999747276306,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14373","display_name":"Securities Regulation and Market Practices","score":0.9710999727249146,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6781779527664185},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.633726179599762},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.6097361445426941},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5026686191558838},{"id":"https://openalex.org/keywords/digital-marketing","display_name":"Digital marketing","score":0.4632519483566284},{"id":"https://openalex.org/keywords/electronic-business","display_name":"Electronic business","score":0.43089064955711365},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.42609700560569763},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33036863803863525},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2018653154373169},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.17476266622543335}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6781779527664185},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.633726179599762},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.6097361445426941},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5026686191558838},{"id":"https://openalex.org/C98495876","wikidata":"https://www.wikidata.org/wiki/Q1323528","display_name":"Digital marketing","level":2,"score":0.4632519483566284},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.43089064955711365},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.42609700560569763},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33036863803863525},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2018653154373169},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17476266622543335}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/10662240010349381","is_oa":false,"landing_page_url":"https://doi.org/10.1108/10662240010349381","pdf_url":null,"source":{"id":"https://openalex.org/S63576417","display_name":"Internet Research","issn_l":"1066-2243","issn":["1066-2243","2054-5657"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Internet Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":23,"referenced_works":["https://openalex.org/W45943138","https://openalex.org/W103036186","https://openalex.org/W639583145","https://openalex.org/W1526046997","https://openalex.org/W1533663632","https://openalex.org/W1566310586","https://openalex.org/W1701997457","https://openalex.org/W1900909751","https://openalex.org/W1991670833","https://openalex.org/W2003825788","https://openalex.org/W2010527934","https://openalex.org/W2035934714","https://openalex.org/W2069309830","https://openalex.org/W2073875256","https://openalex.org/W2075679121","https://openalex.org/W2077331722","https://openalex.org/W2088997073","https://openalex.org/W2095866178","https://openalex.org/W2102357195","https://openalex.org/W2329204726","https://openalex.org/W2493609346","https://openalex.org/W2506183194","https://openalex.org/W4237326381"],"related_works":["https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2167984027","https://openalex.org/W2010720173","https://openalex.org/W2523987851","https://openalex.org/W2033016957","https://openalex.org/W2553306633","https://openalex.org/W2338676105","https://openalex.org/W4220791168","https://openalex.org/W2752171969"],"abstract_inverted_index":{"Electronic":[0],"commerce":[1,38,58],"has":[2,87],"existed":[3],"in":[4,11,35,61,92],"the":[5,9,25,28,31,45,53,64,72,81,99,105,120,123],"business\u2010to\u2010business":[6,93],"marketplace":[7],"since":[8],"1970s,":[10],"forms":[12],"such":[13],"as":[14],"electronic":[15,20,37,49,57],"data":[16],"interchange":[17],"(EDI)":[18],"and":[19,30,76,109],"funds":[21],"transfer":[22],"(EFT).":[23],"With":[24],"emergence":[26],"of":[27,56,83,101,122],"Internet,":[29],"World":[32],"Wide":[33],"Web":[34,65,106,116],"particular,":[36],"entered":[39],"a":[40,89,111],"new":[41],"era":[42],"which":[43,86],"opened":[44],"door":[46],"for":[47,70,115],"an":[48],"business\u2010to\u2010consumer":[50],"marketplace.":[51],"Although":[52],"retail":[54,107],"side":[55],"is":[59],"still":[60],"its":[62],"infancy,":[63],"medium":[66],"offers":[67],"great":[68],"potential":[69],"building":[71,125],"customer\u2010base,":[73],"promoting":[74],"sales,":[75],"improving":[77],"after\u2010sales":[78],"service.":[79],"Examines":[80],"concept":[82],"relationship":[84,124],"marketing,":[85],"caused":[88],"paradigm":[90],"shift":[91],"marketing":[94,103],"during":[95],"recent":[96],"years.":[97],"Extends":[98],"concepts":[100],"network":[102],"to":[104],"marketplace,":[108],"develops":[110],"market":[112],"process":[113],"model":[114],"retailing":[117],"that":[118],"outlines":[119],"stages":[121],"process.":[126]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":8},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":4}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
