{"id":"https://openalex.org/W1986626572","doi":"https://doi.org/10.1108/09593840810860333","title":"Between control and drift: negotiating improvement in a small software firm","display_name":"Between control and drift: negotiating improvement in a small software firm","publication_year":2008,"publication_date":"2008-02-29","ids":{"openalex":"https://openalex.org/W1986626572","doi":"https://doi.org/10.1108/09593840810860333","mag":"1986626572"},"language":"en","primary_location":{"id":"doi:10.1108/09593840810860333","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09593840810860333","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039317804","display_name":"Gitte Tj\u00f8rneh\u00f8j","orcid":null},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Gitte Tjornehoj","raw_affiliation_strings":["Department of Computer Science, Aalborg University, Denmark","Department of Computer Science, Aalborg University, Denmark,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science, Aalborg University, Denmark","institution_ids":["https://openalex.org/I891191580"]},{"raw_affiliation_string":"Department of Computer Science, Aalborg University, Denmark,","institution_ids":["https://openalex.org/I891191580"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041554519","display_name":"Lars Mathiassen","orcid":null},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lars Mathiassen","raw_affiliation_strings":["Computer Information Systems, J. Mack Robinson College, Georgia State University, Atlanta, Georgia, USA","Institut for Datalogi"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Information Systems, J. Mack Robinson College, Georgia State University, Atlanta, Georgia, USA","institution_ids":["https://openalex.org/I181565077"]},{"raw_affiliation_string":"Institut for Datalogi","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.9925,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.86382386,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"21","issue":"1","first_page":"69","last_page":"90"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.6791992783546448},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6344238519668579},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5561408996582031},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5074657797813416},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.4589574933052063},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.45436814427375793},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4497765898704529},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.43878495693206787},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43699532747268677},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4129321575164795},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.25266724824905396},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1927139163017273},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.18349334597587585},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.15241697430610657},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.1405712366104126}],"concepts":[{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.6791992783546448},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6344238519668579},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5561408996582031},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5074657797813416},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.4589574933052063},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45436814427375793},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4497765898704529},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.43878495693206787},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43699532747268677},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4129321575164795},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25266724824905396},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1927139163017273},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.18349334597587585},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.15241697430610657},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1405712366104126},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/09593840810860333","is_oa":false,"landing_page_url":"https://doi.org/10.1108/09593840810860333","pdf_url":null,"source":{"id":"https://openalex.org/S185256354","display_name":"Information Technology and People","issn_l":"0959-3845","issn":["0959-3845","1758-5813"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology &amp; People","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4399999976158142,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W2252777","https://openalex.org/W28486306","https://openalex.org/W52508837","https://openalex.org/W99917501","https://openalex.org/W107662885","https://openalex.org/W135156947","https://openalex.org/W1485802383","https://openalex.org/W1487210933","https://openalex.org/W1492065860","https://openalex.org/W1492651720","https://openalex.org/W1494401083","https://openalex.org/W1494772063","https://openalex.org/W1503048404","https://openalex.org/W1510479417","https://openalex.org/W1517379306","https://openalex.org/W1527311855","https://openalex.org/W1543148415","https://openalex.org/W1544137129","https://openalex.org/W1558171572","https://openalex.org/W1559670803","https://openalex.org/W1585393095","https://openalex.org/W1592577529","https://openalex.org/W1601175876","https://openalex.org/W1603101324","https://openalex.org/W1655988505","https://openalex.org/W1703191233","https://openalex.org/W1838805003","https://openalex.org/W1968761612","https://openalex.org/W1976388537","https://openalex.org/W1976410576","https://openalex.org/W1982196914","https://openalex.org/W1986664400","https://openalex.org/W1995445913","https://openalex.org/W1995496370","https://openalex.org/W1997572064","https://openalex.org/W1997914229","https://openalex.org/W1999414233","https://openalex.org/W1999555057","https://openalex.org/W2000004796","https://openalex.org/W2006067918","https://openalex.org/W2006231618","https://openalex.org/W2010780583","https://openalex.org/W2011526406","https://openalex.org/W2021353201","https://openalex.org/W2021829656","https://openalex.org/W2022007686","https://openalex.org/W2036030717","https://openalex.org/W2036498929","https://openalex.org/W2039215032","https://openalex.org/W2042349004","https://openalex.org/W2043785305","https://openalex.org/W2046471382","https://openalex.org/W2048985294","https://openalex.org/W2050401924","https://openalex.org/W2054977974","https://openalex.org/W2065544839","https://openalex.org/W2070872639","https://openalex.org/W2075108560","https://openalex.org/W2078860536","https://openalex.org/W2080866426","https://openalex.org/W2083449279","https://openalex.org/W2086048450","https://openalex.org/W2089724904","https://openalex.org/W2098166205","https://openalex.org/W2098707005","https://openalex.org/W2101680407","https://openalex.org/W2102761223","https://openalex.org/W2104554173","https://openalex.org/W2113981284","https://openalex.org/W2134023819","https://openalex.org/W2137240809","https://openalex.org/W2138478239","https://openalex.org/W2144266199","https://openalex.org/W2148417401","https://openalex.org/W2148940838","https://openalex.org/W2157200305","https://openalex.org/W2158234727","https://openalex.org/W2158550744","https://openalex.org/W2162180160","https://openalex.org/W2167757977","https://openalex.org/W2224589034","https://openalex.org/W2313695257","https://openalex.org/W2619625955","https://openalex.org/W2764914421","https://openalex.org/W3019546687","https://openalex.org/W3093532406","https://openalex.org/W4232991710","https://openalex.org/W4285719527","https://openalex.org/W4320009379","https://openalex.org/W4388113701","https://openalex.org/W6605056122","https://openalex.org/W6629360837","https://openalex.org/W6632424538"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"While":[1],"the":[2,76,90,96,99,110,128,172,186,191,193,197],"literature":[3,100],"on":[4,60,80,101,190,203],"software":[5,16,53,144],"process":[6,129],"improvement":[7,67,87,111],"(SPI)":[8],"offers":[9],"a":[10,44,50,61,70,212],"number":[11],"of":[12,14,38,66,104,142,206],"studies":[13],"small":[15,51,143],"firms,":[17],"little":[18],"is":[19,58],"known":[20],"about":[21],"how":[22,36],"such":[23],"initiatives":[24],"evolve":[25],"over":[26,43,69],"time.":[27],"On":[28],"this":[29,31],"backdrop,":[30],"paper":[32,108,194],"aims":[33],"to":[34,95,119,130,163,168,200],"investigate":[35],"adoption":[37,103,123,152,205],"SPI":[39,121,210],"technology":[40,122,151],"was":[41],"shaped":[42,115],"ten":[45],"year":[46],"period":[47],"(1996\u20102005)":[48],"in":[49,132],"Danish":[52],"firm.":[54,91,187],"Design/methodology/approach":[55],"The":[56,92,107,137],"investigation":[57],"based":[59],"longitudinal,":[62],"interpretative":[63],"case":[64],"study":[65,93],"efforts":[68],"ten\u2010year":[71],"period.":[72],"To":[73],"help":[74],"structure":[75],"investigation,":[77],"we":[78],"focus":[79],"encounters":[81],"that":[82,126,140],"impacted":[83],"engineering,":[84],"management,":[85],"and":[86,98,114,124,148,156,160,178,184,215],"practices":[88,153],"within":[89],"contributes":[94],"SPI\u2010literature":[97],"organizational":[102,204],"technology.":[105],"Findings":[106],"finds":[109],"effort":[112],"fluctuating":[113],"between":[116,154],"management's":[117],"attempt":[118],"control":[120,155,199,214],"events":[125],"caused":[127],"drift":[131],"unpredictable":[133],"directions.":[134],"Practical":[135],"implications":[136],"experiences":[138],"suggest":[139],"managers":[141],"firms":[145],"remain":[146],"flexible":[147],"constantly":[149],"negotiate":[150],"drift,":[157],"creating":[158],"momentum":[159],"direction":[161],"according":[162],"firm":[164],"goals":[165],"through":[166],"attempts":[167],"control,":[169],"while":[170],"at":[171],"same":[173],"time":[174],"exploring":[175],"backtalk,":[176],"options,":[177],"innovations":[179],"from":[180],"drifting":[181],"forces":[182],"inside":[183],"outside":[185],"Originality/value":[188],"Based":[189],"research,":[192],"recommends":[195],"substituting":[196],"\u201cfrom":[198],"drift\u201d":[201,216],"perspective":[202],"complex":[207],"technologies":[208],"like":[209],"with":[211],"\u201cnegotiating":[213],"perspective.":[217]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
