{"id":"https://openalex.org/W1990520274","doi":"https://doi.org/10.1108/07378831011096196","title":"Artificially intelligent conversational agents in libraries","display_name":"Artificially intelligent conversational agents in libraries","publication_year":2010,"publication_date":"2010-11-23","ids":{"openalex":"https://openalex.org/W1990520274","doi":"https://doi.org/10.1108/07378831011096196","mag":"1990520274"},"language":"en","primary_location":{"id":"doi:10.1108/07378831011096196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/07378831011096196","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5040583544","display_name":"Victoria L. Rubin","orcid":"https://orcid.org/0000-0003-3610-9967"},"institutions":[{"id":"https://openalex.org/I125749732","display_name":"Western University","ror":"https://ror.org/02grkyz14","country_code":"CA","type":"education","lineage":["https://openalex.org/I125749732"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Victoria L. Rubin","raw_affiliation_strings":["Faculty of Information and Media Studies, University of Western Ontario, London, Canada"],"affiliations":[{"raw_affiliation_string":"Faculty of Information and Media Studies, University of Western Ontario, London, Canada","institution_ids":["https://openalex.org/I125749732"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072824591","display_name":"Yimin Chen","orcid":"https://orcid.org/0000-0002-0924-3661"},"institutions":[{"id":"https://openalex.org/I125749732","display_name":"Western University","ror":"https://ror.org/02grkyz14","country_code":"CA","type":"education","lineage":["https://openalex.org/I125749732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Yimin Chen","raw_affiliation_strings":["Faculty of Information and Media Studies, University of Western Ontario, London, Canada"],"affiliations":[{"raw_affiliation_string":"Faculty of Information and Media Studies, University of Western Ontario, London, Canada","institution_ids":["https://openalex.org/I125749732"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053205574","display_name":"Lynne Marie Thorimbert","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Lynne Marie Thorimbert","raw_affiliation_strings":["Marigold Library System, Strathmore, Canada"],"affiliations":[{"raw_affiliation_string":"Marigold Library System, Strathmore, Canada","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5040583544"],"corresponding_institution_ids":["https://openalex.org/I125749732"],"apc_list":null,"apc_paid":null,"fwci":2.8172,"has_fulltext":false,"cited_by_count":103,"citation_normalized_percentile":{"value":0.90881614,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"28","issue":"4","first_page":"496","last_page":"522"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9341999888420105,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9341999888420105,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.005100000184029341,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.003800000064074993,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7167542576789856},{"id":"https://openalex.org/keywords/conversation","display_name":"Conversation","score":0.7161651253700256},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6093393564224243},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5769549608230591},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.5555527210235596},{"id":"https://openalex.org/keywords/argument","display_name":"Argument (complex analysis)","score":0.4707522988319397},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.35633862018585205},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.35315173864364624},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.22142845392227173},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.1132361888885498}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7167542576789856},{"id":"https://openalex.org/C2777200299","wikidata":"https://www.wikidata.org/wiki/Q52943","display_name":"Conversation","level":2,"score":0.7161651253700256},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6093393564224243},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5769549608230591},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.5555527210235596},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.4707522988319397},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.35633862018585205},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.35315173864364624},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.22142845392227173},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.1132361888885498},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/07378831011096196","is_oa":false,"landing_page_url":"https://doi.org/10.1108/07378831011096196","pdf_url":null,"source":{"id":"https://openalex.org/S143568823","display_name":"Library Hi Tech","issn_l":"0737-8831","issn":["0737-8831","2054-166X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Library Hi Tech","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7699999809265137,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W8098804","https://openalex.org/W94511688","https://openalex.org/W1489027231","https://openalex.org/W1517870057","https://openalex.org/W1543678897","https://openalex.org/W1566604577","https://openalex.org/W1566962617","https://openalex.org/W1570274086","https://openalex.org/W1571907625","https://openalex.org/W1596535966","https://openalex.org/W1662368540","https://openalex.org/W1754999816","https://openalex.org/W1918627805","https://openalex.org/W1965977135","https://openalex.org/W1985945240","https://openalex.org/W2001771035","https://openalex.org/W2013164621","https://openalex.org/W2031125301","https://openalex.org/W2040524698","https://openalex.org/W2051862596","https://openalex.org/W2102672872","https://openalex.org/W2104039948","https://openalex.org/W2115027732","https://openalex.org/W2120020962","https://openalex.org/W2145482038","https://openalex.org/W2156897926","https://openalex.org/W2161466446","https://openalex.org/W2917563394","https://openalex.org/W4232568267","https://openalex.org/W4236521339","https://openalex.org/W6634151286"],"related_works":["https://openalex.org/W2041415459","https://openalex.org/W2593155302","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W4200071106","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"Conversational":[1],"agents":[2,55,96,151,244],"are":[3,135,261],"natural":[4],"language":[5],"interaction":[6],"interfaces":[7],"designed":[8],"to":[9,19,39,51,56,94,100,126,130,183,241],"simulate":[10],"conversation":[11],"with":[12,106],"a":[13,205,234],"real":[14],"person.":[15],"This":[16,224],"paper":[17,92,225],"seeks":[18,93],"investigate":[20],"current":[21],"development":[22],"and":[23,46,76,80,86,110,160,166,208,218,259,263],"applications":[24],"of":[25,118,145,173,214,237,268,280],"these":[26,215],"systems":[27,179],"worldwide,":[28],"while":[29,190],"focusing":[30],"on":[31],"their":[32],"availability":[33],"in":[34,137,187,245,253],"Canadian":[35,49,122,188],"libraries.":[36],"It":[37],"aims":[38],"argue":[40],"that":[41,149],"it":[42],"is":[43,164,226,250],"both":[44],"timely":[45],"conceivable":[47],"for":[48,88,204,220,228],"libraries":[50,123,155],"consider":[52],"adopting":[53,242],"conversational":[54,112,140,150,178,243],"enhance":[57],"\u2013":[58,61,156,163],"not":[59],"replace":[60],"face\u2010to\u2010face":[62],"human":[63],"interaction.":[64,282],"Potential":[65],"users":[66],"include":[67],"library":[68,169,221],"web":[69,116],"site":[70],"tour":[71],"guides,":[72],"automated":[73],"virtual":[74,81],"reference":[75],"readers'":[77],"advisory":[78],"librarians,":[79],"story\u2010tellers.":[82],"To":[83],"provide":[84],"background":[85],"justification":[87],"this":[89,248],"argument,":[90],"the":[91,119,128,202,211,238,254,276],"review":[95],"from":[97],"classic":[98],"implementations":[99],"state\u2010of\u2010the\u2010art":[101],"prototypes:":[102],"how":[103],"they":[104],"interact":[105],"users,":[107],"produce":[108],"language,":[109],"control":[111],"behaviors.":[113],"Design/methodology/approach":[114],"The":[115,257],"sites":[117],"20":[120],"largest":[121],"were":[124],"surveyed":[125],"assess":[127],"extent":[129],"which":[131],"specific":[132],"language\u2010related":[133],"technologies":[134,193],"offered":[136,265],"Canada,":[138],"including":[139],"agents.":[141],"An":[142],"exemplified":[143],"taxonomy":[144],"four":[146],"pragmatic":[147],"purposes":[148],"currently":[152],"serve":[153],"outside":[154],"educational,":[157],"informational,":[158],"assistive,":[159],"socially":[161],"interactive":[162],"proposed":[165],"translated":[167],"into":[168,266],"settings.":[170],"Findings":[171],"As":[172],"early":[174],"2010,":[175],"artificially":[176],"intelligent":[177],"have":[180],"been":[181],"found":[182],"be":[184],"virtually":[185],"non\u2010existent":[186],"libraries,":[189,246],"other":[191],"innovative":[192],"proliferate":[194],"(e.g.":[195],"social":[196,278],"media":[197],"tools).":[198],"These":[199],"findings":[200],"motivate":[201],"need":[203],"broader":[206],"awareness":[207],"discussion":[209],"within":[210],"LIS":[212,255],"community":[213],"systems'":[216],"applicability":[217],"potential":[219],"purposes.":[222],"Originality/value":[223],"intended":[227],"reflective":[229],"information":[230],"professionals":[231],"who":[232],"seek":[233],"greater":[235],"understanding":[236],"issues":[239],"related":[240],"as":[247,273,275],"topic":[249],"scarcely":[251],"covered":[252],"literature.":[256],"pros":[258],"cons":[260],"discussed,":[262],"insights":[264],"perceptions":[267],"intelligence":[269],"(artificial":[270],"or":[271],"not)":[272],"well":[274],"fundamentally":[277],"nature":[279],"human\u2010computer":[281]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":24},{"year":2023,"cited_by_count":14},{"year":2022,"cited_by_count":14},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":8},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-03-27T14:29:43.386196","created_date":"2025-10-10T00:00:00"}
