{"id":"https://openalex.org/W2006702254","doi":"https://doi.org/10.1108/02635570610710836","title":"TQM and market orientation's impact on SMEs' performance","display_name":"TQM and market orientation's impact on SMEs' performance","publication_year":2006,"publication_date":"2006-10-01","ids":{"openalex":"https://openalex.org/W2006702254","doi":"https://doi.org/10.1108/02635570610710836","mag":"2006702254"},"language":"en","primary_location":{"id":"doi:10.1108/02635570610710836","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570610710836","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038133257","display_name":"Mehmet Demirba\u011f","orcid":"https://orcid.org/0000-0002-4417-5780"},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Mehmet Demirbag","raw_affiliation_strings":["University of Sheffield Management School, Sheffield, UK"],"affiliations":[{"raw_affiliation_string":"University of Sheffield Management School, Sheffield, UK","institution_ids":["https://openalex.org/I91136226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112728077","display_name":"S.C. Lenny Koh","orcid":null},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"S.C. Lenny Koh","raw_affiliation_strings":["University of Sheffield Management School, Sheffield, UK"],"affiliations":[{"raw_affiliation_string":"University of Sheffield Management School, Sheffield, UK","institution_ids":["https://openalex.org/I91136226"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028285930","display_name":"Ekrem Tato\u011flu","orcid":"https://orcid.org/0000-0002-9119-3252"},"institutions":[{"id":"https://openalex.org/I128277893","display_name":"Bah\u00e7e\u015fehir University","ror":"https://ror.org/00yze4d93","country_code":"TR","type":"education","lineage":["https://openalex.org/I128277893"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ekrem Tatoglu","raw_affiliation_strings":["Faculty of Business Administration, Bahcesehir University, Istanbul, Turkey"],"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, Bahcesehir University, Istanbul, Turkey","institution_ids":["https://openalex.org/I128277893"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035755012","display_name":"Selim Zaim","orcid":"https://orcid.org/0000-0003-3540-2264"},"institutions":[{"id":"https://openalex.org/I32462889","display_name":"Fatih University","ror":"https://ror.org/02wbrth70","country_code":"TR","type":"education","lineage":["https://openalex.org/I32462889"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Selim Zaim","raw_affiliation_strings":["Faculty of Economics and Administrative Sciences, Fatih University, Istanbul, Turkey"],"affiliations":[{"raw_affiliation_string":"Faculty of Economics and Administrative Sciences, Fatih University, Istanbul, Turkey","institution_ids":["https://openalex.org/I32462889"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5038133257"],"corresponding_institution_ids":["https://openalex.org/I91136226"],"apc_list":null,"apc_paid":null,"fwci":8.1846,"has_fulltext":false,"cited_by_count":218,"citation_normalized_percentile":{"value":0.97334108,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"106","issue":"8","first_page":"1206","last_page":"1228"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9815000295639038,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"Total quality management","score":0.7954521179199219},{"id":"https://openalex.org/keywords/organizational-performance","display_name":"Organizational performance","score":0.6742090582847595},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6450146436691284},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5885187387466431},{"id":"https://openalex.org/keywords/generalizability-theory","display_name":"Generalizability theory","score":0.5491212010383606},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.5418397784233093},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.5407171249389648},{"id":"https://openalex.org/keywords/market-orientation","display_name":"Market orientation","score":0.4670044183731079},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4188378155231476},{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.41184481978416443},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3917594850063324},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33820539712905884},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.23305967450141907},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19550272822380066},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.16759949922561646}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.7954521179199219},{"id":"https://openalex.org/C165672731","wikidata":"https://www.wikidata.org/wiki/Q25047583","display_name":"Organizational performance","level":2,"score":0.6742090582847595},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6450146436691284},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5885187387466431},{"id":"https://openalex.org/C27158222","wikidata":"https://www.wikidata.org/wiki/Q5532422","display_name":"Generalizability theory","level":2,"score":0.5491212010383606},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.5418397784233093},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.5407171249389648},{"id":"https://openalex.org/C2779696404","wikidata":"https://www.wikidata.org/wiki/Q6770823","display_name":"Market orientation","level":2,"score":0.4670044183731079},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4188378155231476},{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.41184481978416443},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3917594850063324},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33820539712905884},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.23305967450141907},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19550272822380066},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.16759949922561646},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138496976","wikidata":"https://www.wikidata.org/wiki/Q175002","display_name":"Developmental psychology","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/02635570610710836","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570610710836","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:strathprints.strath.ac.uk:46177","is_oa":false,"landing_page_url":"https://strathprints.strath.ac.uk/46177/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6000000238418579,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":94,"referenced_works":["https://openalex.org/W130282540","https://openalex.org/W1508573051","https://openalex.org/W1553199121","https://openalex.org/W1568664512","https://openalex.org/W1587094274","https://openalex.org/W1592040275","https://openalex.org/W1816720378","https://openalex.org/W1836311887","https://openalex.org/W1964019587","https://openalex.org/W1974664880","https://openalex.org/W1975551721","https://openalex.org/W1975965087","https://openalex.org/W1979907230","https://openalex.org/W1986275291","https://openalex.org/W1989528006","https://openalex.org/W1991925038","https://openalex.org/W1992920956","https://openalex.org/W1995317092","https://openalex.org/W1996812234","https://openalex.org/W2001579773","https://openalex.org/W2002804019","https://openalex.org/W2004450007","https://openalex.org/W2005200917","https://openalex.org/W2010812063","https://openalex.org/W2022518503","https://openalex.org/W2024730954","https://openalex.org/W2026368098","https://openalex.org/W2027774149","https://openalex.org/W2028258724","https://openalex.org/W2029215279","https://openalex.org/W2033039418","https://openalex.org/W2034894559","https://openalex.org/W2035303902","https://openalex.org/W2036063902","https://openalex.org/W2040289453","https://openalex.org/W2042217374","https://openalex.org/W2042418169","https://openalex.org/W2046491181","https://openalex.org/W2048757972","https://openalex.org/W2048871724","https://openalex.org/W2053027231","https://openalex.org/W2056434135","https://openalex.org/W2057833889","https://openalex.org/W2059334100","https://openalex.org/W2059724556","https://openalex.org/W2060378766","https://openalex.org/W2063572746","https://openalex.org/W2064808927","https://openalex.org/W2065469800","https://openalex.org/W2068370738","https://openalex.org/W2071494756","https://openalex.org/W2073737521","https://openalex.org/W2078477474","https://openalex.org/W2084685053","https://openalex.org/W2084883788","https://openalex.org/W2095784384","https://openalex.org/W2098341957","https://openalex.org/W2099054346","https://openalex.org/W2100148483","https://openalex.org/W2109661921","https://openalex.org/W2113706037","https://openalex.org/W2118051521","https://openalex.org/W2118839174","https://openalex.org/W2119165755","https://openalex.org/W2122912498","https://openalex.org/W2126052460","https://openalex.org/W2131260119","https://openalex.org/W2144972366","https://openalex.org/W2147059897","https://openalex.org/W2153640133","https://openalex.org/W2157350559","https://openalex.org/W2162303495","https://openalex.org/W2162688870","https://openalex.org/W2162713867","https://openalex.org/W2166085648","https://openalex.org/W2171077806","https://openalex.org/W2203429800","https://openalex.org/W2267739944","https://openalex.org/W3015634246","https://openalex.org/W3121749903","https://openalex.org/W3122787129","https://openalex.org/W3124612129","https://openalex.org/W4234204372","https://openalex.org/W4238483310","https://openalex.org/W4238485280","https://openalex.org/W4240969601","https://openalex.org/W4247947801","https://openalex.org/W4249615576","https://openalex.org/W4252149146","https://openalex.org/W4255488679","https://openalex.org/W4255699659","https://openalex.org/W4285719527","https://openalex.org/W4298091299","https://openalex.org/W6605328241"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2341842940","https://openalex.org/W2158485474","https://openalex.org/W2361573086","https://openalex.org/W2339919601","https://openalex.org/W2120178861","https://openalex.org/W1890636633","https://openalex.org/W4285743454"],"abstract_inverted_index":{"Purpose":[0],"The":[1,159],"principal":[2],"aim":[3],"of":[4,12,18,26,60,79,104,126,154,175,201,206,277,310,319,328,353],"this":[5],"study":[6],"is":[7,35,264],"to":[8,43,71,171,177,299,345],"determine":[9],"the":[10,38,44,57,73,84,102,124,138,188,210,218],"impact":[11,100,111,145],"market":[13,354],"orientation":[14],"(MO)":[15],"and":[16,40,49,55,63,98,118,129,143,224,293,302,313,321,325],"implementation":[17,128,205,260,295],"total":[19],"quality":[20,304],"management":[21,236,303],"(TQM)":[22],"on":[23,30,76,101,112,146,209,331],"organizational":[24,45,64,113,130,147,225,240,314,322,332,347],"performance":[25,46,148,226,241,254,270,315,333,348],"SMEs.":[27],"Design/methodology/approach":[28],"Based":[29],"theoretical":[31],"considerations,":[32],"a":[33,77,96,116,141,151,234,257,285,342,350],"model":[34,74],"proposed":[36],"linking":[37],"MO":[39,94,139,259,320],"TQM":[41,62,105,127,155,223,232,263,294,312,339],"constructs":[42],"construct.":[47],"Exploratory":[48],"confirmatory":[50],"factor":[51],"analyses":[52],"empirically":[53],"verified":[54],"validated":[56],"underlying":[58],"dimensions":[59],"MO,":[61,222,267,311],"performance.":[65,114,131,323],"Structural":[66],"equation":[67],"modeling":[68],"was":[69,121,334],"employed":[70],"test":[72],"drawing":[75],"sample":[78,212],"141":[80],"SMEs":[81,229,248,278,336],"operating":[82,182],"in":[83,166,183,242,282],"Turkish":[85],"textile":[86,164],"industry.":[87],"Findings":[88],"Data":[89],"analysis":[90],"reveals":[91],"that,":[92],"while":[93],"has":[95,108,133,140],"strong":[97,117],"positive":[99,119,142],"extent":[103,173],"implementation,":[106],"it":[107],"no":[109],"significant":[110,144],"Similarly,":[115],"relationship":[120,318],"noted":[122],"between":[123,221],"level":[125,292],"It":[132],"also":[134],"been":[135],"found":[136],"that":[137],"through":[149],"only":[150],"mediating":[152,343],"role":[153,344],"implementation.":[156],"Research":[157],"limitations/implications":[158],"data":[160],"were":[161],"collected":[162],"from":[163],"manufacturers":[165],"Turkey,":[167],"which":[168],"may":[169,249],"restrict":[170],"some":[172,199],"generalizability":[174],"findings":[176,194],"other":[178],"industries":[179],"or":[180],"firms":[181],"more":[184,244],"stable":[185],"environments.":[186,246],"Given":[187],"limitations":[189],"associated":[190],"with":[191,198,256],"perceptual":[192],"measures,":[193],"should":[195,230,337],"be":[196,272],"interpreted":[197],"degree":[200],"caution.":[202],"Finally,":[203],"an":[204,252],"alternative":[207],"scales":[208],"same":[211],"would":[213],"provide":[214],"further":[215],"insights":[216],"into":[217],"causal":[219],"links":[220],"Practical":[227],"implications":[228],"consider":[231,338],"as":[233,340],"facilitating":[235],"tool":[237],"for":[238],"improving":[239],"relatively":[243],"dynamic":[245],"Market\u2010oriented":[247],"not":[250],"realize":[251],"increased":[253],"gains":[255],"successful":[258],"but,":[261],"when":[262],"implemented":[265],"alongside":[266],"better":[268],"financial":[269],"can":[271],"achieved.":[273],"As":[274],"increasing":[275],"number":[276],"are":[279],"being":[280],"involved":[281],"global":[283],"markets,":[284],"double":[286],"track":[287],"approach":[288],"(MO":[289],"at":[290,296],"business":[291],"functional":[297],"level)":[298],"improve":[300,346],"product":[301],"becomes":[305],"inevitable.":[306],"Originality/value":[307],"A":[308],"triangulation":[309],"outperforms":[316],"two\u2010way":[317],"Direct":[324],"indirect":[326],"effect":[327],"each":[329],"construct":[330],"discovered.":[335],"having":[341],"under":[349],"given":[351],"set":[352],"orientation.":[355]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":18},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":18},{"year":2017,"cited_by_count":15},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":16},{"year":2014,"cited_by_count":23},{"year":2013,"cited_by_count":13},{"year":2012,"cited_by_count":10}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}