{"id":"https://openalex.org/W2053352184","doi":"https://doi.org/10.1108/02635570510575171","title":"Customer\u2010oriented financial service personalization","display_name":"Customer\u2010oriented financial service personalization","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W2053352184","doi":"https://doi.org/10.1108/02635570510575171","mag":"2053352184"},"language":"en","primary_location":{"id":"doi:10.1108/02635570510575171","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570510575171","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047639465","display_name":"Eugenia Y. Huang","orcid":null},"institutions":[{"id":"https://openalex.org/I87354575","display_name":"National Chengchi University","ror":"https://ror.org/03rqk8h36","country_code":"TW","type":"education","lineage":["https://openalex.org/I87354575"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Eugenia Y. Huang","raw_affiliation_strings":["National Chengchi University, Taipei, Taiwan","NATIONAL CHENGCHI UNIVERSITY Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Chengchi University, Taipei, Taiwan","institution_ids":["https://openalex.org/I87354575"]},{"raw_affiliation_string":"NATIONAL CHENGCHI UNIVERSITY Taipei, Taiwan","institution_ids":["https://openalex.org/I87354575"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101589795","display_name":"Chia\u2010Yu Lin","orcid":"https://orcid.org/0000-0002-5106-7286"},"institutions":[{"id":"https://openalex.org/I87354575","display_name":"National Chengchi University","ror":"https://ror.org/03rqk8h36","country_code":"TW","type":"education","lineage":["https://openalex.org/I87354575"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chia\u2010Yu Lin","raw_affiliation_strings":["National Chengchi University, Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Chengchi University, Taipei, Taiwan","institution_ids":["https://openalex.org/I87354575"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I87354575"],"apc_list":null,"apc_paid":null,"fwci":7.5445,"has_fulltext":false,"cited_by_count":78,"citation_normalized_percentile":{"value":0.9643002,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"105","issue":"1","first_page":"26","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7324621677398682},{"id":"https://openalex.org/keywords/sophistication","display_name":"Sophistication","score":0.6991474628448486},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5390282273292542},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5350236892700195},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48683613538742065},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.47707948088645935},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4588817059993744},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.4365186095237732},{"id":"https://openalex.org/keywords/delphi","display_name":"Delphi","score":0.4267337918281555},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.4224425256252289},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.4217188060283661},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4130500555038452},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37931370735168457},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33869415521621704},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.16571295261383057},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.07898154854774475}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7324621677398682},{"id":"https://openalex.org/C168725872","wikidata":"https://www.wikidata.org/wiki/Q991663","display_name":"Sophistication","level":2,"score":0.6991474628448486},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5390282273292542},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5350236892700195},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48683613538742065},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.47707948088645935},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4588817059993744},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.4365186095237732},{"id":"https://openalex.org/C2779495148","wikidata":"https://www.wikidata.org/wiki/Q487378","display_name":"Delphi","level":2,"score":0.4267337918281555},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.4224425256252289},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.4217188060283661},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4130500555038452},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37931370735168457},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33869415521621704},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.16571295261383057},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.07898154854774475},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/02635570510575171","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570510575171","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management &amp; Data Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W49218042","https://openalex.org/W91447311","https://openalex.org/W586935305","https://openalex.org/W1560549180","https://openalex.org/W1587794822","https://openalex.org/W1657646951","https://openalex.org/W1965685521","https://openalex.org/W1976307935","https://openalex.org/W1990844260","https://openalex.org/W2033570374","https://openalex.org/W2059156870","https://openalex.org/W2077663547","https://openalex.org/W2133007372","https://openalex.org/W2144501061","https://openalex.org/W2327075284","https://openalex.org/W4285719527","https://openalex.org/W6718556538"],"related_works":["https://openalex.org/W281246900","https://openalex.org/W4252769987","https://openalex.org/W4292004747","https://openalex.org/W2174438959","https://openalex.org/W2543545203","https://openalex.org/W2126893912","https://openalex.org/W1979439403","https://openalex.org/W4206062546","https://openalex.org/W2350086902","https://openalex.org/W1683820607"],"abstract_inverted_index":{"Purpose":[0],"This":[1,110],"paper":[2,111],"derives":[3],"a":[4,11,30,37,90],"personalization":[5,86,115],"framework":[6,17,28],"for":[7],"financial":[8,43,64],"services":[9,65],"by":[10,73,97,119],"literature":[12],"review":[13],"and":[14,83,88],"examines":[15],"the":[16,19,23,34,47,68,75,81,103],"against":[18],"customer's":[20],"perspective":[21],"via":[22],"Delphi":[24],"method.":[25],"Design/methodology/approach":[26],"The":[27],"exhibits":[29],"product\u2010process":[31,52],"viewpoint,":[32],"while":[33,121],"panelists":[35],"express":[36],"cost\u2010benefit":[38,55],"viewpoint.":[39],"Findings":[40],"Concludes":[41],"that":[42,94],"firms":[44],"should":[45,66],"transform":[46],"content":[48],"of":[49,70,77,85,105],"relevance":[50,84],"from":[51],"dimensions":[53],"to":[54,59],"dimensions.":[56],"For":[57],"customers":[58,96,120],"weigh":[60],"benefits":[61],"over":[62,102],"costs,":[63],"raise":[67],"level":[69],"service":[71],"sophistication":[72],"keeping":[74],"promise":[76],"personal":[78,107],"privacy,":[79],"improving":[80],"accuracy":[82,104],"results,":[87],"providing":[89],"convenient":[91],"feedback":[92],"channel":[93],"empowers":[95],"granting":[98],"them":[99],"full":[100],"control":[101],"their":[106],"information.":[108],"Originality/value":[109],"explores":[112],"why":[113],"certain":[114],"practices":[116],"are":[117],"embraced":[118],"others":[122],"create":[123],"nothing":[124],"but":[125],"nuisance.":[126]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":3},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":5}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
