{"id":"https://openalex.org/W2033494095","doi":"https://doi.org/10.1108/02635570410522125","title":"Partnering paradigms? Knowledge management and relationship marketing","display_name":"Partnering paradigms? Knowledge management and relationship marketing","publication_year":2004,"publication_date":"2004-02-01","ids":{"openalex":"https://openalex.org/W2033494095","doi":"https://doi.org/10.1108/02635570410522125","mag":"2033494095"},"language":"en","primary_location":{"id":"doi:10.1108/02635570410522125","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570410522125","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089666391","display_name":"Jennifer Rowley","orcid":"https://orcid.org/0000-0003-3756-5438"},"institutions":[{"id":"https://openalex.org/I165525304","display_name":"Edge Hill University","ror":"https://ror.org/028ndzd53","country_code":"GB","type":"education","lineage":["https://openalex.org/I165525304"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Jennifer Rowley","raw_affiliation_strings":["Head, School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, UK","(Head, School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, UK)"],"affiliations":[{"raw_affiliation_string":"Head, School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, UK","institution_ids":["https://openalex.org/I165525304"]},{"raw_affiliation_string":"(Head, School of Management and Social Sciences, Edge Hill College of Higher Education, Ormskirk, UK)","institution_ids":["https://openalex.org/I165525304"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5089666391"],"corresponding_institution_ids":["https://openalex.org/I165525304"],"apc_list":null,"apc_paid":null,"fwci":10.5498,"has_fulltext":false,"cited_by_count":86,"citation_normalized_percentile":{"value":0.97784278,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"104","issue":"2","first_page":"149","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9979000091552734,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.7102125287055969},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5383490324020386},{"id":"https://openalex.org/keywords/knowledge-sharing","display_name":"Knowledge sharing","score":0.5325053930282593},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5188437700271606},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"Relationship marketing","score":0.5087071061134338},{"id":"https://openalex.org/keywords/personal-knowledge-management","display_name":"Personal knowledge management","score":0.5042852163314819},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.49156078696250916},{"id":"https://openalex.org/keywords/marketing-management","display_name":"Marketing management","score":0.4659009873867035},{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.451084703207016},{"id":"https://openalex.org/keywords/enterprise-relationship-management","display_name":"Enterprise relationship management","score":0.4268845021724701},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.42398643493652344},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3540835976600647},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2810254693031311},{"id":"https://openalex.org/keywords/organizational-learning","display_name":"Organizational learning","score":0.26195549964904785},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.16555911302566528},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.15455570816993713}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.7102125287055969},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5383490324020386},{"id":"https://openalex.org/C2776604539","wikidata":"https://www.wikidata.org/wiki/Q6423395","display_name":"Knowledge sharing","level":2,"score":0.5325053930282593},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5188437700271606},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.5087071061134338},{"id":"https://openalex.org/C187572123","wikidata":"https://www.wikidata.org/wiki/Q2034224","display_name":"Personal knowledge management","level":3,"score":0.5042852163314819},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.49156078696250916},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.4659009873867035},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.451084703207016},{"id":"https://openalex.org/C27850374","wikidata":"https://www.wikidata.org/wiki/Q5380405","display_name":"Enterprise relationship management","level":5,"score":0.4268845021724701},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.42398643493652344},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3540835976600647},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2810254693031311},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.26195549964904785},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.16555911302566528},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.15455570816993713},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/02635570410522125","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570410522125","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:e-space.mmu.ac.uk:91242","is_oa":false,"landing_page_url":"https://e-space.mmu.ac.uk/91242/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":34,"referenced_works":["https://openalex.org/W575833774","https://openalex.org/W623111490","https://openalex.org/W1491620527","https://openalex.org/W1495419098","https://openalex.org/W1498718193","https://openalex.org/W1504784111","https://openalex.org/W1585409249","https://openalex.org/W1935999715","https://openalex.org/W1961867604","https://openalex.org/W1965685521","https://openalex.org/W1976307935","https://openalex.org/W1979242274","https://openalex.org/W1979290753","https://openalex.org/W1979295864","https://openalex.org/W1994373531","https://openalex.org/W1996137064","https://openalex.org/W1996647885","https://openalex.org/W2003861829","https://openalex.org/W2003926337","https://openalex.org/W2004396166","https://openalex.org/W2010782898","https://openalex.org/W2033640589","https://openalex.org/W2059719657","https://openalex.org/W2083965081","https://openalex.org/W2102467277","https://openalex.org/W2120284067","https://openalex.org/W2132790752","https://openalex.org/W2137247419","https://openalex.org/W2162007306","https://openalex.org/W2506183194","https://openalex.org/W2808101995","https://openalex.org/W2942058786","https://openalex.org/W4247571824","https://openalex.org/W6640528249"],"related_works":["https://openalex.org/W2340397405","https://openalex.org/W2110538486","https://openalex.org/W2348370275","https://openalex.org/W4238896073","https://openalex.org/W2526877298","https://openalex.org/W3081611622","https://openalex.org/W3035185237","https://openalex.org/W2377490542","https://openalex.org/W2994888500","https://openalex.org/W2033494095"],"abstract_inverted_index":{"Knowledge":[0],"management":[1,8,76,97],"and":[2,25,35,63,71,77,95,110,122],"relationship":[3,78,93],"marketing":[4,79,94],"are":[5,37,124],"two":[6,90],"significant":[7],"paradigms,":[9,24],"but":[10,112],"they":[11],"emerge":[12],"from":[13],"distinct":[14],"disciplinary":[15],"traditions.":[16],"Communication":[17],"is":[18,114],"at":[19],"the":[20,69,86,89,99,118,127,132],"heart":[21],"of":[22,46,68,73,85,107,126,137],"both":[23,42,61,74],"concepts":[26],"such":[27],"as":[28,54],"online":[29],"communities,":[30],"trust,":[31],"knowledge":[32,75,96,121],"sharing,":[33],"loyalty":[34],"commitment":[36],"to":[38,80,101],"be":[39,52,102],"found":[40],"in":[41,135],"literatures.":[43],"Similarly,":[44],"repositories":[45],"customer":[47],"data":[48],"or":[49],"information":[50],"can":[51],"used":[53],"a":[55,115],"platform":[56],"for":[57,117],"processes":[58,72],"associated":[59],"with":[60],"relationships":[62,123],"knowledge.":[64],"Uses":[65],"brief":[66],"reviews":[67],"scope":[70],"lead":[81],"into":[82],"an":[83],"exploration":[84],"interface":[87],"between":[88],"paradigms.":[91],"Both":[92,120],"recognise":[98],"value":[100],"created":[103],"through":[104],"appropriate":[105],"synergies":[106],"technology,":[108],"people":[109],"process,":[111],"neither":[113],"substitute":[116],"other.":[119],"part":[125],"extended":[128],"product":[129],"offering":[130],"that":[131],"organisation":[133],"uses":[134],"pursuit":[136],"market":[138],"success.":[139]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":7},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":9},{"year":2012,"cited_by_count":6}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}