{"id":"https://openalex.org/W2150514293","doi":"https://doi.org/10.1108/02635570010358357","title":"Quality management practices of ISO vs non\u2010ISO companies: a case of Indian industry","display_name":"Quality management practices of ISO vs non\u2010ISO companies: a case of Indian industry","publication_year":2000,"publication_date":"2000-12-01","ids":{"openalex":"https://openalex.org/W2150514293","doi":"https://doi.org/10.1108/02635570010358357","mag":"2150514293"},"language":"en","primary_location":{"id":"doi:10.1108/02635570010358357","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570010358357","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103351437","display_name":"Atul Gupta","orcid":null},"institutions":[{"id":"https://openalex.org/I21978226","display_name":"University of Lynchburg","ror":"https://ror.org/03grk0f38","country_code":"US","type":"education","lineage":["https://openalex.org/I21978226"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Atul Gupta","raw_affiliation_strings":["Lynchburg College, Lynchburg, Virginia, USA"],"affiliations":[{"raw_affiliation_string":"Lynchburg College, Lynchburg, Virginia, USA","institution_ids":["https://openalex.org/I21978226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5103351437"],"corresponding_institution_ids":["https://openalex.org/I21978226"],"apc_list":null,"apc_paid":null,"fwci":1.1022,"has_fulltext":false,"cited_by_count":62,"citation_normalized_percentile":{"value":0.81358189,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"100","issue":"9","first_page":"451","last_page":"455"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9478999972343445,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6893582940101624},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6800276041030884},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.6025458574295044},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5489665269851685},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.5316271185874939},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.5205950736999512},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"Total quality management","score":0.43916380405426025},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4386346638202667},{"id":"https://openalex.org/keywords/quality-management-system","display_name":"Quality management system","score":0.43429985642433167},{"id":"https://openalex.org/keywords/quality-policy","display_name":"Quality policy","score":0.4220128059387207},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.41273218393325806},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3886268734931946},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3613893985748291},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2395954728126526},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.154026597738266},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.13556867837905884},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.06443241238594055},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.06279036402702332}],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6893582940101624},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6800276041030884},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.6025458574295044},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5489665269851685},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5316271185874939},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.5205950736999512},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.43916380405426025},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4386346638202667},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.43429985642433167},{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.4220128059387207},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.41273218393325806},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3886268734931946},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3613893985748291},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2395954728126526},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.154026597738266},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.13556867837905884},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.06443241238594055},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.06279036402702332},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/02635570010358357","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02635570010358357","pdf_url":null,"source":{"id":"https://openalex.org/S37320504","display_name":"Industrial Management & Data Systems","issn_l":"0263-5577","issn":["0263-5577","1758-5783"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Management & Data Systems","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.555.5412","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.555.5412","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://sii.org.il/WebFiles/topicsQW/m7.pdf","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W1494197839","https://openalex.org/W1583930788","https://openalex.org/W1972358993","https://openalex.org/W2006270067","https://openalex.org/W2006599058","https://openalex.org/W2086716784","https://openalex.org/W2131346901","https://openalex.org/W2158897045","https://openalex.org/W2517461903","https://openalex.org/W4285719527","https://openalex.org/W6753788260"],"related_works":["https://openalex.org/W1971532397","https://openalex.org/W2156361053","https://openalex.org/W2383011294","https://openalex.org/W2126051510","https://openalex.org/W1522501459","https://openalex.org/W4379660117","https://openalex.org/W2375405739","https://openalex.org/W2396403196","https://openalex.org/W3165451605","https://openalex.org/W3091125080"],"abstract_inverted_index":{"This":[0],"empirical":[1],"study":[2,21,44],"is":[3],"a":[4],"first":[5],"attempt":[6],"to":[7],"find":[8],"the":[9,31,59,68],"differences":[10,49],"between":[11,52],"ISO":[12,53],"and":[13,35,54,73],"non\u2010ISO":[14,55],"organizations":[15,56],"in":[16,30,63,67],"India.":[17],"Four":[18],"areas":[19],"of":[20,26,42],"include":[22],"technology":[23],"management,":[24],"causes":[25],"poor":[27],"quality,":[28],"participation":[29],"quality":[32,36,66],"improvement":[33],"programs":[34],"control":[37],"techniques":[38],"used.":[39],"The":[40],"results":[41],"this":[43],"indicate":[45],"that":[46],"statistically":[47],"significant":[48],"do":[50],"exist":[51],"under":[57],"all":[58],"four":[60],"categories":[61],"specifically":[62],"training,":[64],"using":[65],"strategic":[69],"planning,":[70],"product":[71],"design":[72],"team":[74],"building.":[75]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":10}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}