{"id":"https://openalex.org/W2050610893","doi":"https://doi.org/10.1108/01439910510629235","title":"The impact of spoken interfaces on the design of service robots","display_name":"The impact of spoken interfaces on the design of service robots","publication_year":2005,"publication_date":"2005-12-01","ids":{"openalex":"https://openalex.org/W2050610893","doi":"https://doi.org/10.1108/01439910510629235","mag":"2050610893"},"language":"en","primary_location":{"id":"doi:10.1108/01439910510629235","is_oa":false,"landing_page_url":"https://doi.org/10.1108/01439910510629235","pdf_url":null,"source":{"id":"https://openalex.org/S166948985","display_name":"Industrial Robot the international journal of robotics research and application","issn_l":"0143-991X","issn":["0143-991X","1758-5791"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Robot: An International Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005382524","display_name":"Guido Bugmann","orcid":null},"institutions":[{"id":"https://openalex.org/I897542642","display_name":"University of Plymouth","ror":"https://ror.org/008n7pv89","country_code":"GB","type":"education","lineage":["https://openalex.org/I897542642"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"G. Bugmann","raw_affiliation_strings":["School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)"],"affiliations":[{"raw_affiliation_string":"School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","institution_ids":["https://openalex.org/I897542642"]},{"raw_affiliation_string":"(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)","institution_ids":["https://openalex.org/I897542642"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5013664288","display_name":"Joerg Christian Wolf","orcid":"https://orcid.org/0000-0001-5695-3490"},"institutions":[{"id":"https://openalex.org/I897542642","display_name":"University of Plymouth","ror":"https://ror.org/008n7pv89","country_code":"GB","type":"education","lineage":["https://openalex.org/I897542642"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"J.C. Wolf","raw_affiliation_strings":["School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)"],"affiliations":[{"raw_affiliation_string":"School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","institution_ids":["https://openalex.org/I897542642"]},{"raw_affiliation_string":"(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)","institution_ids":["https://openalex.org/I897542642"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031067940","display_name":"Paul R. Robinson","orcid":null},"institutions":[{"id":"https://openalex.org/I897542642","display_name":"University of Plymouth","ror":"https://ror.org/008n7pv89","country_code":"GB","type":"education","lineage":["https://openalex.org/I897542642"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"P. Robinson","raw_affiliation_strings":["School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)"],"affiliations":[{"raw_affiliation_string":"School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK","institution_ids":["https://openalex.org/I897542642"]},{"raw_affiliation_string":"(School of Computing Communication and Electronics, University of Plymouth, Devon, Plymouth, UK)","institution_ids":["https://openalex.org/I897542642"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5005382524"],"corresponding_institution_ids":["https://openalex.org/I897542642"],"apc_list":null,"apc_paid":null,"fwci":1.3162,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.84126252,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"32","issue":"6","first_page":"499","last_page":"504"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.8201116323471069},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7160505056381226},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6449570059776306},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.636675238609314},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.5757054090499878},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.5621030330657959},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49493569135665894},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.40613240003585815},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.34418123960494995},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.21188387274742126},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.0694684088230133}],"concepts":[{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.8201116323471069},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7160505056381226},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6449570059776306},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.636675238609314},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.5757054090499878},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.5621030330657959},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49493569135665894},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.40613240003585815},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.34418123960494995},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.21188387274742126},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0694684088230133},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C11012388","wikidata":"https://www.wikidata.org/wiki/Q170658","display_name":"Creativity","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/01439910510629235","is_oa":false,"landing_page_url":"https://doi.org/10.1108/01439910510629235","pdf_url":null,"source":{"id":"https://openalex.org/S166948985","display_name":"Industrial Robot the international journal of robotics research and application","issn_l":"0143-991X","issn":["0143-991X","1758-5791"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Industrial Robot: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.800000011920929}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W47261839","https://openalex.org/W117128830","https://openalex.org/W1544600098","https://openalex.org/W1587676715","https://openalex.org/W1808725644","https://openalex.org/W2008236074","https://openalex.org/W2011265232","https://openalex.org/W2091214844","https://openalex.org/W2134020811","https://openalex.org/W2156193808","https://openalex.org/W4285719527","https://openalex.org/W6632515031","https://openalex.org/W7001655488"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2109596994","https://openalex.org/W2014498449","https://openalex.org/W2025208083","https://openalex.org/W973131864"],"abstract_inverted_index":{"Purpose":[0],"Service":[1],"robots":[2],"need":[3],"to":[4,80,84,154,186],"be":[5,116],"programmable":[6],"by":[7,58,130],"their":[8,70],"users":[9,66],"who":[10],"are":[11],"in":[12,15,51,118,147,182,190,195,211],"general":[13],"unskilled":[14],"the":[16,24,98,102,125,171,177,183,204,212],"art":[17],"of":[18,26,39,44,63,75,90,101,124,206],"robot":[19,165,187,213],"programming.":[20],"We":[21],"have":[22],"explored":[23],"use":[25],"spoken":[27],"language":[28],"for":[29,88,112,129,142],"programming":[30],"robots.":[31,91,120,199],"Design/methodology/approach":[32],"Two":[33],"applications":[34],"domains":[35],"were":[36],"studied:":[37],"that":[38,43,108,163],"route":[40],"instructions":[41,61,77],"and":[42,104,136],"game":[45],"instructions.":[46],"The":[47,73,92,201],"latter":[48],"is":[49,106,138,161,180],"work":[50,56],"progress.":[52],"In":[53],"both":[54],"cases":[55],"started":[57],"recording":[59],"verbal":[60],"representative":[62],"how":[64],"human":[65,110],"would":[67],"naturally":[68],"address":[69],"robot.":[71,178],"Findings":[72],"analysis":[74,151],"these":[76],"reveals":[78],"references":[79],"high\u2010level":[81,126],"functions":[82,127],"natural":[83,131],"humans":[85],"but":[86],"challenging":[87],"designers":[89],"instruction":[93],"structure":[94],"reflects":[95],"assumptions":[96],"about":[97],"cognitive":[99],"abilities":[100],"listener":[103],"it":[105],"likely":[107],"some":[109,148],"capabilities":[111,135],"rational":[113],"thinking":[114],"will":[115,174],"required":[117],"service":[119,164,198],"Research":[121],"limitations/implications":[122],"Some":[123],"called":[128],"communication":[132,209],"stretch":[133],"current":[134],"there":[137],"a":[139],"clear":[140],"case":[141],"more":[143,196],"effort":[144],"being":[145],"devoted":[146],"areas.":[149],"Instruction":[150],"provides":[152],"pointers":[153],"such":[155],"research":[156],"topics.":[157],"Practical":[158],"implications":[159],"It":[160],"proposed":[162],"design":[166,188,214],"should":[167],"start":[168],"with":[169,176],"investigating":[170],"way":[172],"end\u2010users":[173],"communicate":[175],"This":[179,193],"encapsulated":[181],"\u201ccorpus\u2010based\u201d":[184],"approach":[185],"illustrated":[189],"this":[191],"paper.":[192],"results":[194],"functional":[197],"Originality/value":[200],"paper":[202],"stresses":[203],"importance":[205],"considering":[207],"human\u2010robot":[208],"early":[210],"process.":[215]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}