{"id":"https://openalex.org/W2041460687","doi":"https://doi.org/10.1108/00220410910952438","title":"Relationship among activities and problems causing uncertainty in information seeking and retrieval","display_name":"Relationship among activities and problems causing uncertainty in information seeking and retrieval","publication_year":2009,"publication_date":"2009-04-24","ids":{"openalex":"https://openalex.org/W2041460687","doi":"https://doi.org/10.1108/00220410910952438","mag":"2041460687"},"language":"en","primary_location":{"id":"doi:10.1108/00220410910952438","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00220410910952438","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109830930","display_name":"Sudatta Chowdhury","orcid":null},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sudatta Chowdhury","raw_affiliation_strings":["Information and Knowledge Management, Faculty of Arts and Social Sciences, University of Technology, Sydney, Australia","(Information and Knowledge Management, Faculty of Arts and Social Sciences, University of Technology, Sydney, Australia)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information and Knowledge Management, Faculty of Arts and Social Sciences, University of Technology, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]},{"raw_affiliation_string":"(Information and Knowledge Management, Faculty of Arts and Social Sciences, University of Technology, Sydney, Australia)","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080870744","display_name":"Forbes Gibb","orcid":null},"institutions":[{"id":"https://openalex.org/I181647926","display_name":"University of Strathclyde","ror":"https://ror.org/00n3w3b69","country_code":"GB","type":"education","lineage":["https://openalex.org/I181647926"]},{"id":"https://openalex.org/I3130035786","display_name":"University Ucinf","ror":"https://ror.org/02cs9pv18","country_code":"CL","type":"education","lineage":["https://openalex.org/I3130035786"]}],"countries":["CL","GB"],"is_corresponding":false,"raw_author_name":"Forbes Gibb","raw_affiliation_strings":["Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK","Computer And Information Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer and Information Sciences, University of Strathclyde, Glasgow, UK","institution_ids":["https://openalex.org/I181647926"]},{"raw_affiliation_string":"Computer And Information Sciences","institution_ids":["https://openalex.org/I3130035786"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.0768,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.93834488,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"65","issue":"3","first_page":"470","last_page":"499"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9830999970436096,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14308","display_name":"Psychological and Educational Research Studies","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-seeking","display_name":"Information seeking","score":0.8005930185317993},{"id":"https://openalex.org/keywords/information-seeking-behavior","display_name":"Information seeking behavior","score":0.5947181582450867},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.49621087312698364},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4910237789154053},{"id":"https://openalex.org/keywords/correlation","display_name":"Correlation","score":0.473358154296875},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.4663362503051758},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4613374173641205},{"id":"https://openalex.org/keywords/pearson-product-moment-correlation-coefficient","display_name":"Pearson product-moment correlation coefficient","score":0.45845502614974976},{"id":"https://openalex.org/keywords/information-needs","display_name":"Information needs","score":0.4567311108112335},{"id":"https://openalex.org/keywords/positive-correlation","display_name":"Positive correlation","score":0.4178260564804077},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.38322535157203674},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3499027490615845},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.21869885921478271},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.15736940503120422},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.15118473768234253},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.10334700345993042}],"concepts":[{"id":"https://openalex.org/C2776636917","wikidata":"https://www.wikidata.org/wiki/Q3772297","display_name":"Information seeking","level":2,"score":0.8005930185317993},{"id":"https://openalex.org/C2779024087","wikidata":"https://www.wikidata.org/wiki/Q18418842","display_name":"Information seeking behavior","level":3,"score":0.5947181582450867},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.49621087312698364},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4910237789154053},{"id":"https://openalex.org/C117220453","wikidata":"https://www.wikidata.org/wiki/Q5172842","display_name":"Correlation","level":2,"score":0.473358154296875},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.4663362503051758},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4613374173641205},{"id":"https://openalex.org/C55078378","wikidata":"https://www.wikidata.org/wiki/Q1136628","display_name":"Pearson product-moment correlation coefficient","level":2,"score":0.45845502614974976},{"id":"https://openalex.org/C78999398","wikidata":"https://www.wikidata.org/wiki/Q2899888","display_name":"Information needs","level":2,"score":0.4567311108112335},{"id":"https://openalex.org/C2986115478","wikidata":"https://www.wikidata.org/wiki/Q186290","display_name":"Positive correlation","level":2,"score":0.4178260564804077},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.38322535157203674},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3499027490615845},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.21869885921478271},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15736940503120422},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.15118473768234253},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.10334700345993042},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/00220410910952438","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00220410910952438","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},{"id":"pmh:oai:opus.lib.uts.edu.au:10453/9092","is_oa":false,"landing_page_url":"http://hdl.handle.net/10453/9092","pdf_url":null,"source":{"id":"https://openalex.org/S4306401357","display_name":"UTS ePRESS (University of Technology Sydney)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I114017466","host_organization_name":"University of Technology Sydney","host_organization_lineage":["https://openalex.org/I114017466"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"},{"id":"pmh:oai:strathprints.strath.ac.uk:19904","is_oa":false,"landing_page_url":"https://strathprints.strath.ac.uk/19904/","pdf_url":null,"source":{"id":"https://openalex.org/S4306402226","display_name":"Strathprints: The University of Strathclyde institutional repository (University of Strathclyde)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I181647926","host_organization_name":"University of Strathclyde","host_organization_lineage":["https://openalex.org/I181647926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7099999785423279,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W30587056","https://openalex.org/W79995238","https://openalex.org/W135564003","https://openalex.org/W178463197","https://openalex.org/W220195989","https://openalex.org/W624459169","https://openalex.org/W1488214280","https://openalex.org/W1500278360","https://openalex.org/W1507071149","https://openalex.org/W1517273093","https://openalex.org/W1570418772","https://openalex.org/W1591558990","https://openalex.org/W1597521809","https://openalex.org/W1802760973","https://openalex.org/W1894040728","https://openalex.org/W1970809300","https://openalex.org/W1971633256","https://openalex.org/W1973074511","https://openalex.org/W1974816463","https://openalex.org/W1975185960","https://openalex.org/W1976980857","https://openalex.org/W1982609180","https://openalex.org/W1984588727","https://openalex.org/W1985236498","https://openalex.org/W1995279738","https://openalex.org/W2009093810","https://openalex.org/W2010210047","https://openalex.org/W2014871268","https://openalex.org/W2014920830","https://openalex.org/W2014974872","https://openalex.org/W2021028940","https://openalex.org/W2033862310","https://openalex.org/W2034103693","https://openalex.org/W2043221382","https://openalex.org/W2055949199","https://openalex.org/W2061914184","https://openalex.org/W2062251990","https://openalex.org/W2066760136","https://openalex.org/W2067894316","https://openalex.org/W2076452960","https://openalex.org/W2104124017","https://openalex.org/W2113825932","https://openalex.org/W2114952805","https://openalex.org/W2117819927","https://openalex.org/W2119885359","https://openalex.org/W2129022247","https://openalex.org/W2139147507","https://openalex.org/W2155517484","https://openalex.org/W2240982238","https://openalex.org/W2405340791","https://openalex.org/W2408751410","https://openalex.org/W2669573154","https://openalex.org/W2798323790","https://openalex.org/W2992540794","https://openalex.org/W3015735329","https://openalex.org/W4206424885","https://openalex.org/W4235382965","https://openalex.org/W4238443837","https://openalex.org/W4285719527","https://openalex.org/W4300831780","https://openalex.org/W6643025138","https://openalex.org/W6644087302","https://openalex.org/W6649279468","https://openalex.org/W6653180463","https://openalex.org/W6664740683","https://openalex.org/W6667291037","https://openalex.org/W6735735647","https://openalex.org/W6844837776"],"related_works":["https://openalex.org/W2079570862","https://openalex.org/W24770963","https://openalex.org/W2019078536","https://openalex.org/W2190580332","https://openalex.org/W2292486384","https://openalex.org/W2043178511","https://openalex.org/W1533641342","https://openalex.org/W2220959813","https://openalex.org/W2043930498","https://openalex.org/W2275988704"],"abstract_inverted_index":{"Purpose":[0],"This":[1,162,310],"paper":[2,49],"aims":[3,50,61],"to":[4,39,51,62,88,148,295,317],"argue":[5],"that":[6,60,74,156,165,196,263,278],"different":[7,27],"types":[8],"of":[9,24,56,68,120,126,134,171,174,183,191,289],"uncertainty":[10,76,158,166,198,265,283,325],"are":[11,129,329],"associated":[12,186],"with":[13,21,187,270],"information":[14,188,224,292],"seeking":[15],"and":[16,19,26,31,71,140,154,177,194,210,212,222,225,230,241,245,256,260,272,291,303,305,307,322,326],"retrieval":[17],"(IS&amp;R),":[18],"that,":[20],"the":[22,45,94,104,152,192,287,296,313],"proliferation":[23],"new":[25],"search":[28,46],"tools,":[29],"channels":[30],"sources,":[32],"uncertainty,":[33],"whether":[34],"positive":[35],"or":[36],"negative,":[37],"continues":[38],"be":[40,180],"a":[41,66,118,172,205,236,267],"significant":[42,200,268],"factor":[43],"in":[44,79,93,159,169,286],"process.":[47],"The":[48],"report":[52],"on":[53,103],"one":[54],"part":[55],"an":[57,108],"ongoing":[58],"research":[59,138,141,163,311],"study":[63,149,318],"correlations":[64],"among":[65,151],"series":[67],"information\u2010seeking":[69,72,175,208,220,239,254,261,279,320],"activities":[70,153,193,209,221,259,280,321],"problems":[73,155,185,195,240,255,262,323],"cause":[75,157,264,324],"amongst":[77],"users":[78,92,285],"academic":[80,136],"environment.":[81],"Design/methodology/approach":[82],"An":[83],"online":[84,109,114],"questionnaire":[85,110],"is":[86,100,146,203,216,234,250,276],"used":[87,147],"collect":[89],"data":[90,105],"from":[91,131],"higher":[95],"education":[96],"sector.":[97],"Quantitative":[98],"analysis":[99],"carried":[101],"out":[102],"collected":[106],"through":[107,112],"distributed":[111],"eight":[113],"mailing":[115],"lists":[116],"comprising":[117],"total":[119,125],"3,607":[121],"registered":[122],"users.":[123],"A":[124],"668":[127],"responses":[128],"returned":[130],"three":[132],"categories":[133],"respondents:":[135],"staff,":[137],"staff":[139],"students.":[142],"Pearson's":[143],"correlation":[144,150,206,218,237,252,269],"coefficient":[145],"IS&amp;R.":[160],"Findings":[161],"shows":[164],"may":[167,178],"occur":[168],"course":[170],"number":[173],"activities,":[176],"also":[179,204,235],"created":[181],"because":[182],"some":[184],"seeking.":[189],"Some":[190],"caused":[197,281],"have":[199,266],"correlations.":[201],"There":[202,233],"between":[207,219,238,253],"gender":[211,244],"disciplines,":[213],"though":[214],"there":[215,249],"little":[217],"age,":[223],"communication":[226],"technology":[227],"(ICT)":[228],"skills,":[229,243],"user":[231,246],"categories.":[232],"ICT":[242],"categories,":[247],"but":[248],"less":[251,282],"age.":[257],"Information\u2010seeking":[258],"disciplines":[271,299],"gender.":[273],"Furthermore,":[274],"it":[275],"noted":[277],"for":[284,312],"discipline":[288],"computer":[290],"sciences":[293],"compared":[294],"other":[297],"chosen":[298],"such":[300],"as":[301],"business":[302],"management,":[304],"arts":[306],"humanities.":[308],"Originality/value":[309],"first":[314],"time":[315],"aimed":[316],"which":[319],"how":[327],"they":[328],"correlated.":[330]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":6}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
