{"id":"https://openalex.org/W2109148089","doi":"https://doi.org/10.1108/00220410410534202","title":"The JISC User Behaviour Monitoring and Evaluation Framework","display_name":"The JISC User Behaviour Monitoring and Evaluation Framework","publication_year":2004,"publication_date":"2004-05-25","ids":{"openalex":"https://openalex.org/W2109148089","doi":"https://doi.org/10.1108/00220410410534202","mag":"2109148089"},"language":"en","primary_location":{"id":"doi:10.1108/00220410410534202","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00220410410534202","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032291580","display_name":"Linda Banwell","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Linda Banwell","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108690637","display_name":"Kathryn Ray","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Kathryn Ray","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023478555","display_name":"Graham Coulson","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Graham Coulson","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062076929","display_name":"Christine Urquhart","orcid":"https://orcid.org/0000-0002-2932-9104"},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Christine Urquhart","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021304526","display_name":"Ray Lonsdale","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ray Lonsdale","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089447525","display_name":"Chris Armstrong","orcid":"https://orcid.org/0000-0002-7462-5316"},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Chris Armstrong","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102844314","display_name":"Rhian Thomas","orcid":"https://orcid.org/0000-0002-0855-3836"},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Rhian Thomas","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090396679","display_name":"Si\u00e2n Spink","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Si\u00e2n Spink","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051009657","display_name":"Alison Yeoman","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Alison Yeoman","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044420372","display_name":"Roger Fenton","orcid":null},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Roger Fenton","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032927012","display_name":"Jennifer Rowley","orcid":"https://orcid.org/0000-0003-3437-6914"},"institutions":[{"id":"https://openalex.org/I161548249","display_name":"Bangor University","ror":"https://ror.org/006jb1a24","country_code":"GB","type":"education","lineage":["https://openalex.org/I161548249"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jennifer Rowley","raw_affiliation_strings":["University of Wales, Bangor, UK","UNIVERSITY OF WALES, BANGOR, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Wales, Bangor, UK","institution_ids":["https://openalex.org/I161548249"]},{"raw_affiliation_string":"UNIVERSITY OF WALES, BANGOR, UK","institution_ids":["https://openalex.org/I161548249"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":11,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":21.0106,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.99220124,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"60","issue":"3","first_page":"302","last_page":"320"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9545000195503235,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.9545000195503235,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13976","display_name":"Web visibility and informetrics","score":0.9261999726295471,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.90420001745224,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.666394829750061},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6645158529281616},{"id":"https://openalex.org/keywords/benchmark","display_name":"Benchmark (surveying)","score":0.6041824817657471},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.5883709192276001},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.433803915977478},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3308179974555969},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3307390511035919},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17784351110458374},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.07968604564666748}],"concepts":[{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.666394829750061},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6645158529281616},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.6041824817657471},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.5883709192276001},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.433803915977478},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3308179974555969},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3307390511035919},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17784351110458374},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.07968604564666748},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1108/00220410410534202","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00220410410534202","pdf_url":null,"source":{"id":"https://openalex.org/S10082577","display_name":"Journal of Documentation","issn_l":"0022-0418","issn":["0022-0418","1758-7379"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Documentation","raw_type":"journal-article"},{"id":"pmh:oai:e-space.mmu.ac.uk:91239","is_oa":false,"landing_page_url":"https://e-space.mmu.ac.uk/91239/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5899999737739563}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W21394186","https://openalex.org/W27369804","https://openalex.org/W192848822","https://openalex.org/W1876988254","https://openalex.org/W1989657330","https://openalex.org/W2058240227","https://openalex.org/W2149825541","https://openalex.org/W2169484056","https://openalex.org/W2279359195","https://openalex.org/W4245334545","https://openalex.org/W4245655924"],"related_works":["https://openalex.org/W2378211422","https://openalex.org/W4321353415","https://openalex.org/W2130974462","https://openalex.org/W972276598","https://openalex.org/W2086519370","https://openalex.org/W2028665553","https://openalex.org/W2087343574","https://openalex.org/W2535915176","https://openalex.org/W2105860728","https://openalex.org/W2625363013"],"abstract_inverted_index":{"Describes":[0],"key":[1,154],"aspects":[2],"of":[3,8,54,72,77,89,94,101,120,136,150,152,167],"the":[4,9,30,52,69,80,97,102,104,116,137,153,162,165],"methodology":[5,67,130],"and":[6,14,38,43,45,49,79,118,133,143,147,171],"outcomes":[7,61],"JISC":[10,31],"User":[11],"Behaviour":[12],"Monitoring":[13],"Evaluation":[15],"Framework":[16,25,60],"in":[17,35,75,92,115,122,156,169],"its":[18],"first":[19],"three":[20,98],"annual":[21,99],"cycles":[22,100],"(1999\u20102002).":[23],"The":[24,159],"was":[26],"initiated":[27],"to":[28,46,51,112,141],"assure":[29],"that":[32,82,85,108],"their":[33,157],"investment":[34],"digital":[36],"content":[37],"network":[39],"infrastructure":[40],"facilitates":[41],"use":[42,53,119],"learning,":[44],"identify":[47],"barriers":[48],"facilitators":[50],"electronic":[55],"information":[56],"services":[57],"(EIS).":[58],"Key":[59],"are:":[62],"a":[63,87,129,134,148],"multi\u2010dimensional":[64],"across":[65],"sector":[66],"for":[68,131,161],"continued":[70],"monitoring":[71],"user":[73,90],"behaviour":[74,91],"respect":[76,93],"EIS":[78,95,105,121,138,168],"factors":[81],"impact":[83],"on":[84],"behaviour;":[86],"profile":[88,135],"over":[96],"Framework;":[103],"Diagnostic":[106],"Toolkit":[107],"can":[109],"be":[110],"used":[111],"benchmark":[113],"development":[114],"provision":[117],"specific":[123,127],"disciplines":[124],"or":[125],"at":[126],"institutions;":[128],"monitoring,":[132],"resources":[139],"available":[140],"higher":[142],"further":[144],"education":[145],"users;":[146],"summary":[149],"some":[151],"issues":[155],"provision.":[158],"challenge":[160],"future":[163],"is":[164],"embedding":[166],"curricula":[170],"learning":[172],"experiences.":[173]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}