{"id":"https://openalex.org/W1997302303","doi":"https://doi.org/10.1108/00012530810862473","title":"\u201cCleaners don't need computers\u201d: bridging the digital divide in the workplace","display_name":"\u201cCleaners don't need computers\u201d: bridging the digital divide in the workplace","publication_year":2008,"publication_date":"2008-03-21","ids":{"openalex":"https://openalex.org/W1997302303","doi":"https://doi.org/10.1108/00012530810862473","mag":"1997302303"},"language":"en","primary_location":{"id":"doi:10.1108/00012530810862473","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00012530810862473","pdf_url":null,"source":{"id":"https://openalex.org/S4210189668","display_name":"Aslib Proceedings","issn_l":"0001-253X","issn":["0001-253X","1758-3748"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Proceedings","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://dspace.lboro.ac.uk/2134/3299","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5064544532","display_name":"Louise Cooke","orcid":"https://orcid.org/0000-0001-6155-4339"},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Louise Cooke","raw_affiliation_strings":["Department of Information Science, Loughborough University, Loughborough, UK"],"affiliations":[{"raw_affiliation_string":"Department of Information Science, Loughborough University, Loughborough, UK","institution_ids":["https://openalex.org/I143804889"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021559874","display_name":"Helen Greenwood","orcid":null},"institutions":[{"id":"https://openalex.org/I143804889","display_name":"Loughborough University","ror":"https://ror.org/04vg4w365","country_code":"GB","type":"education","lineage":["https://openalex.org/I143804889"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Helen Greenwood","raw_affiliation_strings":["LISU, Loughborough University, Loughborough, UK"],"affiliations":[{"raw_affiliation_string":"LISU, Loughborough University, Loughborough, UK","institution_ids":["https://openalex.org/I143804889"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5064544532"],"corresponding_institution_ids":["https://openalex.org/I143804889"],"apc_list":null,"apc_paid":null,"fwci":3.0423,"has_fulltext":false,"cited_by_count":27,"citation_normalized_percentile":{"value":0.90766913,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"60","issue":"2","first_page":"143","last_page":"157"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10722","display_name":"Work-Family Balance Challenges","score":0.9732000231742859,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.9634000062942505,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.6685576438903809},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.6679895520210266},{"id":"https://openalex.org/keywords/originality","display_name":"Originality","score":0.6341473460197449},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4883079528808594},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.47199538350105286},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4496215581893921},{"id":"https://openalex.org/keywords/line-management","display_name":"Line management","score":0.414158433675766},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4012235403060913},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32888296246528625},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.28490564227104187},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24624434113502502},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2114080786705017},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13349151611328125}],"concepts":[{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.6685576438903809},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.6679895520210266},{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.6341473460197449},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4883079528808594},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.47199538350105286},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4496215581893921},{"id":"https://openalex.org/C40213455","wikidata":"https://www.wikidata.org/wiki/Q5483094","display_name":"Line management","level":2,"score":0.414158433675766},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4012235403060913},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32888296246528625},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.28490564227104187},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24624434113502502},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2114080786705017},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13349151611328125},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/00012530810862473","is_oa":false,"landing_page_url":"https://doi.org/10.1108/00012530810862473","pdf_url":null,"source":{"id":"https://openalex.org/S4210189668","display_name":"Aslib Proceedings","issn_l":"0001-253X","issn":["0001-253X","1758-3748"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Aslib Proceedings","raw_type":"journal-article"},{"id":"pmh:oai:dspace.lboro.ac.uk:2134/3299","is_oa":true,"landing_page_url":"https://dspace.lboro.ac.uk/2134/3299","pdf_url":null,"source":{"id":"https://openalex.org/S4306401023","display_name":"Loughborough University Institutional Repository (Loughborough University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I143804889","host_organization_name":"Loughborough University","host_organization_lineage":["https://openalex.org/I143804889"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:figshare.com:article/9413270","is_oa":true,"landing_page_url":"https://figshare.com/articles/Cleaners_don_t_need_computers_bridging_the_digital_divide_in_the_workplace/9413270","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"pmh:oai:dspace.lboro.ac.uk:2134/3299","is_oa":true,"landing_page_url":"https://dspace.lboro.ac.uk/2134/3299","pdf_url":null,"source":{"id":"https://openalex.org/S4306401023","display_name":"Loughborough University Institutional Repository (Loughborough University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I143804889","host_organization_name":"Loughborough University","host_organization_lineage":["https://openalex.org/I143804889"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6200000047683716,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W561407791","https://openalex.org/W636061962","https://openalex.org/W1497681909","https://openalex.org/W1594718239","https://openalex.org/W1969792830","https://openalex.org/W1977037734","https://openalex.org/W2039502315","https://openalex.org/W2053120142","https://openalex.org/W2056330418","https://openalex.org/W2079221228","https://openalex.org/W2479959601","https://openalex.org/W4205325953","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2593155302","https://openalex.org/W2041415459","https://openalex.org/W2072812638","https://openalex.org/W3126095231","https://openalex.org/W2352855287","https://openalex.org/W2378906650","https://openalex.org/W2384288445","https://openalex.org/W2382526412","https://openalex.org/W4200071106","https://openalex.org/W2347474189"],"abstract_inverted_index":{"Purpose":[0],"The":[1,159,183,224],"purpose":[2],"of":[3,11,18,24,76,83,88,92,127,146,164,177,185,194,202,209,228,244,264],"this":[4],"paper":[5],"is":[6,170,190],"to":[7,26,50,95,99,107,137,149,156,171,231,241,260],"report":[8],"the":[9,14,55,121,165,173,203,207,250,252,262],"findings":[10],"research":[12,160,253],"into":[13,217],"extent":[15],"and":[16,32,42,71,78,103,132,175,180,236],"impact":[17],"restricted":[19],"access":[20,220,230],"by":[21],"specific":[22],"groups":[23],"staff":[25,108,134,151,179,229],"ICT\u2010based":[27],"communications":[28],"in":[29,54,115,219,233,258],"UK":[30,234],"further":[31,235],"higher":[33,237],"education":[34],"institutions.":[35],"Design/methodology/approach":[36],"An":[37],"exploratory":[38],"approach":[39],"combining":[40],"quantitative":[41],"qualitative":[43,66],"methods.":[44],"A":[45],"questionnaire":[46],"survey":[47],"was":[48,120],"distributed":[49],"all":[51],"HEFCE\u2010funded":[52],"institutions":[53,58,169],"UK.":[56],"Six":[57],"acted":[59],"as":[60,192],"case":[61],"study":[62],"sites":[63],"for":[64,168,247],"in\u2010depth":[65],"investigation":[67],"using":[68,109],"documentary":[69],"analysis":[70,227],"semi\u2010structured":[72],"interviews.":[73],"Findings":[74],"Lack":[75],"hardware":[77],"network":[79],"infrastructure":[80],"posed":[81],"less":[82],"a":[84,200,214],"barrier":[85],"than":[86,213],"lack":[87,91,126],"ICT":[89,101,113,157,232],"skills,":[90,102],"motivation":[93],"either":[94],"use":[96],"computers":[97,110],"or":[98,111],"gain":[100],"line":[104],"manager":[105],"resistance":[106],"accessing":[112],"training":[114],"work":[116],"time.":[117,222],"Job":[118],"function":[119],"factor":[122],"most":[123],"associated":[124],"with":[125,129,154],"access,":[128,152],"cleaning,":[130],"catering":[131],"estates":[133],"least":[135],"likely":[136],"have":[138],"access.":[139],"However,":[140],"there":[141],"were":[142],"also":[143],"many":[144],"examples":[145,243],"good":[147,245],"practice":[148,246],"extend":[150],"particularly":[153],"regard":[155],"training.":[158],"concludes":[161],"that":[162],"one":[163],"main":[166],"concerns":[167],"\u201cwin":[172],"hearts":[174],"minds\u201d":[176],"non\u2010desk":[178],"their":[181],"managers.":[182],"development":[184],"an":[186],"institutional":[187],"communication":[188],"strategy":[189],"identified":[191],"being":[193],"critical":[195],"importance.":[196],"Research":[197],"limitations/implications":[198],"Provides":[199],"\u201csnapshot\u201d":[201],"prevailing":[204],"situation":[205],"at":[206],"point":[208],"data":[210],"collection":[211],"rather":[212],"longitudinal":[215],"insight":[216],"developments":[218],"over":[221],"Originality/value":[223],"first":[225],"comprehensive":[226],"education.":[238],"In":[239],"addition":[240],"highlighting":[242],"dissemination":[248],"across":[249],"sector,":[251],"provides":[254],"information":[255],"about":[256],"gaps":[257],"provision":[259],"inform":[261],"targeting":[263],"future":[265],"initiatives.":[266]},"counts_by_year":[{"year":2022,"cited_by_count":7},{"year":2020,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":4}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
