{"id":"https://openalex.org/W4406808799","doi":"https://doi.org/10.1093/jcmc/zmae022","title":"Tailoring generative AI chatbots for multiethnic communities in disaster preparedness communication: extending the CASA paradigm","display_name":"Tailoring generative AI chatbots for multiethnic communities in disaster preparedness communication: extending the CASA paradigm","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W4406808799","doi":"https://doi.org/10.1093/jcmc/zmae022"},"language":"en","primary_location":{"id":"doi:10.1093/jcmc/zmae022","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae022","pdf_url":"https://academic.oup.com/jcmc/article-pdf/30/1/zmae022/61615999/zmae022.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://academic.oup.com/jcmc/article-pdf/30/1/zmae022/61615999/zmae022.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051163444","display_name":"Xinyan Zhao","orcid":"https://orcid.org/0000-0002-1970-031X"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Xinyan Zhao","raw_affiliation_strings":["Hussman School of Journalism and Media, University of North Carolina-Chapel Hill , Chapel Hill, NC,"],"raw_orcid":"https://orcid.org/0000-0002-1970-031X","affiliations":[{"raw_affiliation_string":"Hussman School of Journalism and Media, University of North Carolina-Chapel Hill , Chapel Hill, NC,","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050549669","display_name":"Yuan Sun","orcid":"https://orcid.org/0000-0002-0752-1402"},"institutions":[{"id":"https://openalex.org/I33213144","display_name":"University of Florida","ror":"https://ror.org/02y3ad647","country_code":"US","type":"education","lineage":["https://openalex.org/I33213144"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yuan Sun","raw_affiliation_strings":["College of Journalism and Communications, University of Florida , Gainesville, FL,"],"raw_orcid":"https://orcid.org/0000-0002-0752-1402","affiliations":[{"raw_affiliation_string":"College of Journalism and Communications, University of Florida , Gainesville, FL,","institution_ids":["https://openalex.org/I33213144"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101413310","display_name":"Wenlin Liu","orcid":"https://orcid.org/0000-0001-7613-5217"},"institutions":[{"id":"https://openalex.org/I33213144","display_name":"University of Florida","ror":"https://ror.org/02y3ad647","country_code":"US","type":"education","lineage":["https://openalex.org/I33213144"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wenlin Liu","raw_affiliation_strings":["College of Journalism and Communications, University of Florida , Gainesville, FL,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Journalism and Communications, University of Florida , Gainesville, FL,","institution_ids":["https://openalex.org/I33213144"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014799225","display_name":"Chau-Wai Wong","orcid":"https://orcid.org/0000-0002-3873-7708"},"institutions":[{"id":"https://openalex.org/I137902535","display_name":"North Carolina State University","ror":"https://ror.org/04tj63d06","country_code":"US","type":"education","lineage":["https://openalex.org/I137902535"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Chau-Wai Wong","raw_affiliation_strings":["Department of Electrical and Computer Engineering, North Carolina State University , Raleigh, NC,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, North Carolina State University , Raleigh, NC,","institution_ids":["https://openalex.org/I137902535"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5051163444"],"corresponding_institution_ids":["https://openalex.org/I114027177"],"apc_list":null,"apc_paid":null,"fwci":47.7846,"has_fulltext":true,"cited_by_count":23,"citation_normalized_percentile":{"value":0.9979904,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"30","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9340999722480774,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14222","display_name":"Knowledge Management and Technology","score":0.9185000061988831,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/preparedness","display_name":"Preparedness","score":0.6598511338233948},{"id":"https://openalex.org/keywords/generative-grammar","display_name":"Generative grammar","score":0.6255245208740234},{"id":"https://openalex.org/keywords/disaster-preparedness","display_name":"Disaster preparedness","score":0.49424174427986145},{"id":"https://openalex.org/keywords/hurricane-katrina","display_name":"Hurricane katrina","score":0.4667133688926697},{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.4252956509590149},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41255974769592285},{"id":"https://openalex.org/keywords/emergency-management","display_name":"Emergency management","score":0.32749247550964355},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.283939003944397},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.2311633825302124},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2005673050880432},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1713721752166748},{"id":"https://openalex.org/keywords/natural-disaster","display_name":"Natural disaster","score":0.1358782947063446}],"concepts":[{"id":"https://openalex.org/C2777042776","wikidata":"https://www.wikidata.org/wiki/Q4583103","display_name":"Preparedness","level":2,"score":0.6598511338233948},{"id":"https://openalex.org/C39890363","wikidata":"https://www.wikidata.org/wiki/Q36108","display_name":"Generative grammar","level":2,"score":0.6255245208740234},{"id":"https://openalex.org/C3020699826","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Disaster preparedness","level":3,"score":0.49424174427986145},{"id":"https://openalex.org/C3020077191","wikidata":"https://www.wikidata.org/wiki/Q16422","display_name":"Hurricane katrina","level":3,"score":0.4667133688926697},{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.4252956509590149},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41255974769592285},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.32749247550964355},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.283939003944397},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.2311633825302124},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2005673050880432},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1713721752166748},{"id":"https://openalex.org/C166566181","wikidata":"https://www.wikidata.org/wiki/Q8065","display_name":"Natural disaster","level":2,"score":0.1358782947063446},{"id":"https://openalex.org/C153294291","wikidata":"https://www.wikidata.org/wiki/Q25261","display_name":"Meteorology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1093/jcmc/zmae022","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae022","pdf_url":"https://academic.oup.com/jcmc/article-pdf/30/1/zmae022/61615999/zmae022.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1093/jcmc/zmae022","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae022","pdf_url":"https://academic.oup.com/jcmc/article-pdf/30/1/zmae022/61615999/zmae022.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4406808799.pdf","grobid_xml":"https://content.openalex.org/works/W4406808799.grobid-xml"},"referenced_works_count":59,"referenced_works":["https://openalex.org/W1496253462","https://openalex.org/W1950669244","https://openalex.org/W1963658303","https://openalex.org/W1966639915","https://openalex.org/W1991015565","https://openalex.org/W2014283146","https://openalex.org/W2017938121","https://openalex.org/W2021123393","https://openalex.org/W2025705616","https://openalex.org/W2033528099","https://openalex.org/W2071666535","https://openalex.org/W2082749084","https://openalex.org/W2091954440","https://openalex.org/W2143369355","https://openalex.org/W2144354189","https://openalex.org/W2155809743","https://openalex.org/W2157069646","https://openalex.org/W2161225678","https://openalex.org/W2314791348","https://openalex.org/W2409330545","https://openalex.org/W2517417863","https://openalex.org/W2584114422","https://openalex.org/W2593327213","https://openalex.org/W2800312895","https://openalex.org/W2810576820","https://openalex.org/W2911236453","https://openalex.org/W2914188784","https://openalex.org/W2915177913","https://openalex.org/W2939803556","https://openalex.org/W2942858056","https://openalex.org/W2980881023","https://openalex.org/W2984895239","https://openalex.org/W2998829516","https://openalex.org/W3003802619","https://openalex.org/W3005745741","https://openalex.org/W3032691658","https://openalex.org/W3043742679","https://openalex.org/W3111335627","https://openalex.org/W3125633690","https://openalex.org/W3127002720","https://openalex.org/W3135396207","https://openalex.org/W3154732301","https://openalex.org/W3195589937","https://openalex.org/W4200619310","https://openalex.org/W4206573639","https://openalex.org/W4282976643","https://openalex.org/W4292088570","https://openalex.org/W4293705360","https://openalex.org/W4300862549","https://openalex.org/W4303649269","https://openalex.org/W4318269818","https://openalex.org/W4323671075","https://openalex.org/W4386489061","https://openalex.org/W4387388531","https://openalex.org/W4389568366","https://openalex.org/W4389636360","https://openalex.org/W4389761654","https://openalex.org/W4389868518","https://openalex.org/W6714278441"],"related_works":["https://openalex.org/W2905172851","https://openalex.org/W1526602004","https://openalex.org/W2000945285","https://openalex.org/W2162491005","https://openalex.org/W1966643562","https://openalex.org/W2095422855","https://openalex.org/W1531976380","https://openalex.org/W4297934186","https://openalex.org/W2056738861","https://openalex.org/W2185217409"],"abstract_inverted_index":{"Abstract":[0],"This":[1],"study":[2],"is":[3],"among":[4],"the":[5,30,37,91],"first":[6],"to":[7,20,25,84,97],"develop":[8],"different":[9],"prototypes":[10],"of":[11,57,75,93],"generative":[12],"artificial":[13],"intelligence":[14],"(GenAI)":[15],"chatbots":[16,64,96],"powered":[17],"by":[18],"GPT-4":[19],"communicate":[21],"hurricane":[22,85],"preparedness":[23,86],"information":[24],"diverse":[26,99],"residents.":[27],"Drawing":[28],"from":[29],"Computers":[31],"Are":[32],"Social":[33],"Actors":[34],"paradigm":[35],"and":[36,42,54,69,78],"literature":[38],"on":[39],"disaster":[40,101],"vulnerability":[41],"cultural":[43,70],"tailoring,":[44],"we":[45],"conducted":[46],"a":[47],"between-subjects":[48],"experiment":[49],"with":[50],"441":[51],"Black,":[52],"Hispanic,":[53],"Caucasian":[55],"residents":[56],"Florida.":[58],"Our":[59],"results":[60,89],"suggest":[61],"that":[62],"GenAI":[63,95],"varying":[65],"in":[66,81],"tone":[67],"formality":[68],"tailoring":[71],"significantly":[72],"influence":[73],"perceptions":[74],"their":[76],"friendliness":[77],"credibility,":[79],"which,":[80],"turn,":[82],"relate":[83],"outcomes.":[87],"These":[88],"highlight":[90],"potential":[92],"using":[94],"improve":[98],"communities\u2019":[100],"preparedness.":[102]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":12}],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}