{"id":"https://openalex.org/W4401407114","doi":"https://doi.org/10.1093/jcmc/zmae011","title":"Enacting machine agency when AI makes one\u2019s day: understanding how users relate to AI communication technologies for scheduling","display_name":"Enacting machine agency when AI makes one\u2019s day: understanding how users relate to AI communication technologies for scheduling","publication_year":2024,"publication_date":"2024-07-01","ids":{"openalex":"https://openalex.org/W4401407114","doi":"https://doi.org/10.1093/jcmc/zmae011"},"language":"en","primary_location":{"id":"doi:10.1093/jcmc/zmae011","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae011","pdf_url":"https://academic.oup.com/jcmc/article-pdf/29/4/zmae011/58695157/zmae011.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://academic.oup.com/jcmc/article-pdf/29/4/zmae011/58695157/zmae011.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5083626195","display_name":"Camille G. Endacott","orcid":"https://orcid.org/0000-0002-4938-0919"},"institutions":[{"id":"https://openalex.org/I102149020","display_name":"University of North Carolina at Charlotte","ror":"https://ror.org/04dawnj30","country_code":"US","type":"education","lineage":["https://openalex.org/I102149020"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Camille G Endacott","raw_affiliation_strings":["Communication Studies, The University of North Carolina at Charlotte , Charlotte, USA"],"raw_orcid":"https://orcid.org/0000-0002-4938-0919","affiliations":[{"raw_affiliation_string":"Communication Studies, The University of North Carolina at Charlotte , Charlotte, USA","institution_ids":["https://openalex.org/I102149020"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5083626195"],"corresponding_institution_ids":["https://openalex.org/I102149020"],"apc_list":null,"apc_paid":null,"fwci":2.9923,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.92251044,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"29","issue":"4","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9865999817848206,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9817000031471252,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.7796096801757812},{"id":"https://openalex.org/keywords/scheduling","display_name":"Scheduling (production processes)","score":0.6914533972740173},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.6861037015914917},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6710214614868164},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.49878883361816406},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.466234415769577},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.44780904054641724},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3628523647785187},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2634515166282654},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17787626385688782},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.11838409304618835},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.11519518494606018},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07626128196716309}],"concepts":[{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.7796096801757812},{"id":"https://openalex.org/C206729178","wikidata":"https://www.wikidata.org/wiki/Q2271896","display_name":"Scheduling (production processes)","level":2,"score":0.6914533972740173},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6861037015914917},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6710214614868164},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.49878883361816406},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.466234415769577},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.44780904054641724},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3628523647785187},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2634515166282654},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17787626385688782},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.11838409304618835},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.11519518494606018},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07626128196716309},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1093/jcmc/zmae011","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae011","pdf_url":"https://academic.oup.com/jcmc/article-pdf/29/4/zmae011/58695157/zmae011.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1093/jcmc/zmae011","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jcmc/zmae011","pdf_url":"https://academic.oup.com/jcmc/article-pdf/29/4/zmae011/58695157/zmae011.pdf","source":{"id":"https://openalex.org/S30594836","display_name":"Journal of Computer-Mediated Communication","issn_l":"1083-6101","issn":["1083-6101"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Computer-Mediated Communication","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G2606099276","display_name":"Outsourcing Attention Management to Human and Artificial Agents in Organizations","funder_award_id":"1922266","funder_id":"https://openalex.org/F4320306076","funder_display_name":"National Science Foundation"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4401407114.pdf"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W1625578742","https://openalex.org/W1996293917","https://openalex.org/W2061276533","https://openalex.org/W2101419153","https://openalex.org/W2115055183","https://openalex.org/W2122410182","https://openalex.org/W2169736278","https://openalex.org/W2173037902","https://openalex.org/W2337934060","https://openalex.org/W2737089608","https://openalex.org/W2895814682","https://openalex.org/W2899856450","https://openalex.org/W2906460733","https://openalex.org/W2921770172","https://openalex.org/W2944420931","https://openalex.org/W2990520658","https://openalex.org/W2998829516","https://openalex.org/W3003802619","https://openalex.org/W3006598568","https://openalex.org/W3022452870","https://openalex.org/W3023242059","https://openalex.org/W3039462715","https://openalex.org/W3107474876","https://openalex.org/W3121247497","https://openalex.org/W3152968801","https://openalex.org/W3154698993","https://openalex.org/W3217118223","https://openalex.org/W4205420544","https://openalex.org/W4206300803","https://openalex.org/W4225011129","https://openalex.org/W4235907931","https://openalex.org/W4243761327","https://openalex.org/W4280602278","https://openalex.org/W4286565523","https://openalex.org/W4292243186","https://openalex.org/W4309048115","https://openalex.org/W4382776040","https://openalex.org/W4392728427","https://openalex.org/W6685004769","https://openalex.org/W6734646014","https://openalex.org/W6741326199","https://openalex.org/W6755758474","https://openalex.org/W6846655416"],"related_works":["https://openalex.org/W3167258865","https://openalex.org/W2505675537","https://openalex.org/W4210357677","https://openalex.org/W3120435769","https://openalex.org/W4399042091","https://openalex.org/W2094117429","https://openalex.org/W3209220495","https://openalex.org/W2913706598","https://openalex.org/W1967684283","https://openalex.org/W2919172900"],"abstract_inverted_index":{"Abstract":[0],"AI":[1],"Communication":[2],"Technologies":[3],"(AICTs)":[4],"make":[5,144],"decisions":[6,102,145],"about":[7,146],"users\u2019":[8],"communication":[9],"on":[10,34,64],"their":[11,27,116,147],"behalf.":[12],"Users\u2019":[13],"implementation":[14],"of":[15,38,44,60,96,106],"AICTs":[16,40,56,76,142],"that":[17,74,99,143],"autonomously":[18,100],"act":[19],"may":[20],"enable":[21],"and":[22,29,88,126],"constrain":[23],"how":[24,53,90,136],"they":[25,110],"accomplish":[26],"work":[28],"interact":[30],"with":[31,36,41,93,141],"others.":[32],"Drawing":[33],"interviews":[35],"users":[37,54],"two":[39],"differing":[42],"levels":[43],"autonomy":[45],"designed":[46],"for":[47,134],"work-related":[48],"scheduling,":[49],"this":[50],"study":[51],"investigated":[52],"enacted":[55],"in":[57,108],"practice.":[58],"Users":[59,95],"both":[61],"tools":[62],"drew":[63],"AICTs\u2019":[65],"autonomous":[66],"capabilities":[67],"to":[68,79,114,128],"enact":[69,138],"machine":[70,139],"agency,":[71],"a":[72,104],"structure":[73],"assigns":[75],"the":[77,97,112,119],"power":[78],"allocate":[80],"resources,":[81],"which":[82,109],"helped":[83],"them":[84],"increase":[85],"scheduling":[86],"efficiency":[87],"guide":[89],"others":[91],"interacted":[92],"them.":[94],"tool":[98,113,120],"implemented":[101],"described":[103],"process":[105],"enactment":[107],"used":[111],"control":[115],"work,":[117],"perceived":[118],"was":[121],"exhibiting":[122],"too":[123],"much":[124],"control,":[125],"acted":[127],"regain":[129],"control.":[130],"I":[131],"present":[132],"implications":[133],"understanding":[135],"people":[137],"agency":[140],"work.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-11T06:11:40.159057","created_date":"2025-10-10T00:00:00"}
