{"id":"https://openalex.org/W2599795825","doi":"https://doi.org/10.1093/jamia/ocx021","title":"An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging","display_name":"An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging","publication_year":2017,"publication_date":"2017-02-24","ids":{"openalex":"https://openalex.org/W2599795825","doi":"https://doi.org/10.1093/jamia/ocx021","mag":"2599795825","pmid":"https://pubmed.ncbi.nlm.nih.gov/28371896"},"language":"en","primary_location":{"id":"doi:10.1093/jamia/ocx021","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jamia/ocx021","pdf_url":"https://academic.oup.com/jamia/article-pdf/24/5/942/19491608/ocx021.pdf","source":{"id":"https://openalex.org/S129839026","display_name":"Journal of the American Medical Informatics Association","issn_l":"1067-5027","issn":["1067-5027","1527-974X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Medical Informatics Association","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://academic.oup.com/jamia/article-pdf/24/5/942/19491608/ocx021.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052273482","display_name":"Stephanie L. Shimada","orcid":"https://orcid.org/0000-0002-6517-5122"},"institutions":[{"id":"https://openalex.org/I111088046","display_name":"Boston University","ror":"https://ror.org/05qwgg493","country_code":"US","type":"education","lineage":["https://openalex.org/I111088046"]},{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]},{"id":"https://openalex.org/I166722992","display_name":"University of Massachusetts Chan Medical School","ror":"https://ror.org/0464eyp60","country_code":"US","type":"education","lineage":["https://openalex.org/I166722992"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Stephanie L Shimada","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, USA","Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]},{"raw_affiliation_string":"Department of Health Law, Policy, and Management, Boston University School of Public Health, Boston, MA, USA","institution_ids":["https://openalex.org/I111088046"]},{"raw_affiliation_string":"Division of Health Informatics and Implementation Science, Department of Quantitative Health Sciences, University of Massachusetts Medical School, Bedford, MA, USA","institution_ids":["https://openalex.org/I166722992"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5075145993","display_name":"Beth Ann Petrakis","orcid":"https://orcid.org/0000-0003-0193-7367"},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Beth Ann Petrakis","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088626539","display_name":"James A. Rothendler","orcid":null},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"James A Rothendler","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070174030","display_name":"Maryan Zirkle","orcid":null},"institutions":[{"id":"https://openalex.org/I2803065977","display_name":"Portland VA Medical Center","ror":"https://ror.org/02v3txv81","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2803065977","https://openalex.org/I4210144745"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Maryan Zirkle","raw_affiliation_strings":["Portland VA Medical Center, Department of Veterans Affairs, Portland, OR, USA"],"affiliations":[{"raw_affiliation_string":"Portland VA Medical Center, Department of Veterans Affairs, Portland, OR, USA","institution_ids":["https://openalex.org/I2803065977"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101534826","display_name":"Shibei Zhao","orcid":"https://orcid.org/0000-0001-5058-3134"},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Shibei Zhao","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101806433","display_name":"Hua Feng","orcid":"https://orcid.org/0000-0002-6163-6550"},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hua Feng","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082670949","display_name":"Gemmae M. Fix","orcid":"https://orcid.org/0000-0001-6055-4177"},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Gemmae M Fix","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070355037","display_name":"Mustafa Ozkaynak","orcid":"https://orcid.org/0000-0002-5085-5125"},"institutions":[{"id":"https://openalex.org/I921990950","display_name":"University of Colorado Denver","ror":"https://ror.org/02hh7en24","country_code":"US","type":"education","lineage":["https://openalex.org/I921990950"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mustafa Ozkaynak","raw_affiliation_strings":["College of Nursing, University of Colorado, Denver, CO, USA"],"affiliations":[{"raw_affiliation_string":"College of Nursing, University of Colorado, Denver, CO, USA","institution_ids":["https://openalex.org/I921990950"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019763440","display_name":"Tracey Martin","orcid":null},"institutions":[{"id":"https://openalex.org/I4210095851","display_name":"VA New England Healthcare System","ror":"https://ror.org/00s61s029","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Tracey Martin","raw_affiliation_strings":["VISN1, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"VISN1, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I4210095851"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035082563","display_name":"Sharon A. Johnson","orcid":null},"institutions":[{"id":"https://openalex.org/I107077323","display_name":"Worcester Polytechnic Institute","ror":"https://ror.org/05ejpqr48","country_code":"US","type":"education","lineage":["https://openalex.org/I107077323"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sharon A Johnson","raw_affiliation_strings":["School of Business, Worcester Polytechnic Institute, Worcester, MA, USA"],"affiliations":[{"raw_affiliation_string":"School of Business, Worcester Polytechnic Institute, Worcester, MA, USA","institution_ids":["https://openalex.org/I107077323"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067248587","display_name":"Bengisu Tulu","orcid":"https://orcid.org/0000-0001-7226-1830"},"institutions":[{"id":"https://openalex.org/I107077323","display_name":"Worcester Polytechnic Institute","ror":"https://ror.org/05ejpqr48","country_code":"US","type":"education","lineage":["https://openalex.org/I107077323"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Bengisu Tulu","raw_affiliation_strings":["School of Business, Worcester Polytechnic Institute, Worcester, MA, USA"],"affiliations":[{"raw_affiliation_string":"School of Business, Worcester Polytechnic Institute, Worcester, MA, USA","institution_ids":["https://openalex.org/I107077323"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089114932","display_name":"Howard S. Gordon","orcid":"https://orcid.org/0000-0002-6712-5954"},"institutions":[{"id":"https://openalex.org/I39422238","display_name":"University of Illinois Chicago","ror":"https://ror.org/02mpq6x41","country_code":"US","type":"education","lineage":["https://openalex.org/I39422238"]},{"id":"https://openalex.org/I4210135737","display_name":"Jesse Brown VA Medical Center","ror":"https://ror.org/049qtwc86","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210115976","https://openalex.org/I4210135737"]},{"id":"https://openalex.org/I4210138309","display_name":"Center for Innovation","ror":"https://ror.org/04c1v2b17","country_code":"US","type":"facility","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I4210089489","https://openalex.org/I4210138309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Howard S Gordon","raw_affiliation_strings":["Center for Innovation for Complex Chronic Healthcare, Jesse Brown VA Medical Center, Department of Veterans Affairs, Chicago, IL, USA","Division of Academic Internal Medicine and Geriatrics, Department of Medicine, University of Illinois at Chicago College of Medicine, Chicago, IL, USA"],"affiliations":[{"raw_affiliation_string":"Center for Innovation for Complex Chronic Healthcare, Jesse Brown VA Medical Center, Department of Veterans Affairs, Chicago, IL, USA","institution_ids":["https://openalex.org/I4210135737","https://openalex.org/I4210138309"]},{"raw_affiliation_string":"Division of Academic Internal Medicine and Geriatrics, Department of Medicine, University of Illinois at Chicago College of Medicine, Chicago, IL, USA","institution_ids":["https://openalex.org/I39422238"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5044041882","display_name":"Steven R. Simon","orcid":"https://orcid.org/0000-0002-4624-4364"},"institutions":[{"id":"https://openalex.org/I2800300635","display_name":"Edith Nourse Rogers Memorial Veterans Hospital","ror":"https://ror.org/015nymp25","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695","https://openalex.org/I2800300635","https://openalex.org/I4210095851"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steven R Simon","raw_affiliation_strings":["Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA"],"affiliations":[{"raw_affiliation_string":"Center for Healthcare Organization and Implementation Research (CHOIR), Edith Nourse Rogers Memorial Veterans Hospital, Department of Veterans Affairs, Bedford, MA, USA","institution_ids":["https://openalex.org/I2800300635"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072706369","display_name":"Susan Woods","orcid":"https://orcid.org/0000-0003-4257-6879"},"institutions":[{"id":"https://openalex.org/I4210102705","display_name":"MaineHealth","ror":"https://ror.org/017xncd55","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I4210102705"]},{"id":"https://openalex.org/I2799886695","display_name":"Veterans Health Administration","ror":"https://ror.org/05eq41471","country_code":"US","type":"government","lineage":["https://openalex.org/I1322918889","https://openalex.org/I2799886695"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Susan S Woods","raw_affiliation_strings":["VA Maine Healthcare System, Connected Care Office, Veterans Health Administration, Augusta, ME, USA"],"affiliations":[{"raw_affiliation_string":"VA Maine Healthcare System, Connected Care Office, Veterans Health Administration, Augusta, ME, USA","institution_ids":["https://openalex.org/I4210102705","https://openalex.org/I2799886695"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":14,"corresponding_author_ids":["https://openalex.org/A5052273482"],"corresponding_institution_ids":["https://openalex.org/I111088046","https://openalex.org/I166722992","https://openalex.org/I2800300635"],"apc_list":{"value":3967,"currency":"USD","value_usd":3967},"apc_paid":null,"fwci":10.597,"has_fulltext":true,"cited_by_count":63,"citation_normalized_percentile":{"value":0.97941958,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"24","issue":"5","first_page":"942","last_page":"949"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12918","display_name":"Healthcare Systems and Technology","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11446","display_name":"Mobile Health and mHealth Applications","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.4989197254180908},{"id":"https://openalex.org/keywords/content-analysis","display_name":"Content analysis","score":0.49054473638534546},{"id":"https://openalex.org/keywords/veterans-affairs","display_name":"Veterans Affairs","score":0.4853721857070923},{"id":"https://openalex.org/keywords/text-messaging","display_name":"Text messaging","score":0.4796655476093292},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.4532254636287689},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.4278353452682495},{"id":"https://openalex.org/keywords/family-medicine","display_name":"Family medicine","score":0.33158397674560547},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3209231495857239},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.296819269657135},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.1984422504901886}],"concepts":[{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.4989197254180908},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.49054473638534546},{"id":"https://openalex.org/C2775969662","wikidata":"https://www.wikidata.org/wiki/Q7923600","display_name":"Veterans Affairs","level":2,"score":0.4853721857070923},{"id":"https://openalex.org/C3018949938","wikidata":"https://www.wikidata.org/wiki/Q17166101","display_name":"Text messaging","level":2,"score":0.4796655476093292},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.4532254636287689},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.4278353452682495},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.33158397674560547},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3209231495857239},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.296819269657135},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.1984422504901886},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006787","descriptor_name":"Hospitals, Veterans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006787","descriptor_name":"Hospitals, Veterans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006787","descriptor_name":"Hospitals, Veterans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014493","descriptor_name":"United States Department of Veterans Affairs","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014493","descriptor_name":"United States Department of Veterans Affairs","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014493","descriptor_name":"United States Department of Veterans Affairs","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016494","descriptor_name":"Computer Security","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D016494","descriptor_name":"Computer Security","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D016494","descriptor_name":"Computer Security","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D034742","descriptor_name":"Electronic Mail","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D034742","descriptor_name":"Electronic Mail","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D034742","descriptor_name":"Electronic Mail","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D062527","descriptor_name":"Meaningful Use","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D062527","descriptor_name":"Meaningful Use","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D062527","descriptor_name":"Meaningful Use","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":3,"locations":[{"id":"doi:10.1093/jamia/ocx021","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jamia/ocx021","pdf_url":"https://academic.oup.com/jamia/article-pdf/24/5/942/19491608/ocx021.pdf","source":{"id":"https://openalex.org/S129839026","display_name":"Journal of the American Medical Informatics Association","issn_l":"1067-5027","issn":["1067-5027","1527-974X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Medical Informatics Association","raw_type":"journal-article"},{"id":"pmid:28371896","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/28371896","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Medical Informatics Association : JAMIA","raw_type":null},{"id":"pmh:oai:pubmedcentral.nih.gov:7651909","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/7651909","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"public-domain","license_id":"https://openalex.org/licenses/public-domain","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"J Am Med Inform Assoc","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1093/jamia/ocx021","is_oa":true,"landing_page_url":"https://doi.org/10.1093/jamia/ocx021","pdf_url":"https://academic.oup.com/jamia/article-pdf/24/5/942/19491608/ocx021.pdf","source":{"id":"https://openalex.org/S129839026","display_name":"Journal of the American Medical Informatics Association","issn_l":"1067-5027","issn":["1067-5027","1527-974X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Medical Informatics Association","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320332498","display_name":"Quality Enhancement Research Initiative","ror":"https://ror.org/03cdz5d08"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2599795825.pdf","grobid_xml":"https://content.openalex.org/works/W2599795825.grobid-xml"},"referenced_works_count":48,"referenced_works":["https://openalex.org/W5069198","https://openalex.org/W1444168786","https://openalex.org/W1491175003","https://openalex.org/W1590559326","https://openalex.org/W1879300319","https://openalex.org/W1944092439","https://openalex.org/W1984021935","https://openalex.org/W1984894067","https://openalex.org/W1986967880","https://openalex.org/W1991898911","https://openalex.org/W2004643894","https://openalex.org/W2007671581","https://openalex.org/W2018183097","https://openalex.org/W2029500508","https://openalex.org/W2036994948","https://openalex.org/W2050887598","https://openalex.org/W2053510603","https://openalex.org/W2069590686","https://openalex.org/W2073366721","https://openalex.org/W2084079464","https://openalex.org/W2085791243","https://openalex.org/W2102705332","https://openalex.org/W2110909139","https://openalex.org/W2113237474","https://openalex.org/W2118836610","https://openalex.org/W2126359055","https://openalex.org/W2139497806","https://openalex.org/W2147197455","https://openalex.org/W2154262094","https://openalex.org/W2156699243","https://openalex.org/W2164777277","https://openalex.org/W2164811994","https://openalex.org/W2168241402","https://openalex.org/W2171922051","https://openalex.org/W2209097015","https://openalex.org/W2280859353","https://openalex.org/W2337024800","https://openalex.org/W2403164941","https://openalex.org/W2406895425","https://openalex.org/W2468628434","https://openalex.org/W6600190693","https://openalex.org/W6628505203","https://openalex.org/W6635493800","https://openalex.org/W6671565493","https://openalex.org/W6713593239","https://openalex.org/W6713960968","https://openalex.org/W6719986656","https://openalex.org/W7075995164"],"related_works":["https://openalex.org/W4232485545","https://openalex.org/W4300913970","https://openalex.org/W2063580311","https://openalex.org/W4210667789","https://openalex.org/W2002797686","https://openalex.org/W2135069428","https://openalex.org/W2094488402","https://openalex.org/W2171190232","https://openalex.org/W2074795263","https://openalex.org/W2078206108"],"abstract_inverted_index":{"The":[0],"majority":[1],"of":[2,37],"messages":[3],"were":[4,16],"transactional":[5],"and":[6,23,28,35],"initiated":[7],"by":[8],"patients":[9,27],"or":[10],"caregivers.":[11],"Not":[12],"all":[13],"content":[14],"categories":[15],"fully":[17],"addressed":[18],"over":[19],"SM.":[20],"Further":[21],"education":[22],"training":[24],"for":[25],"both":[26],"clinical":[29],"teams":[30],"could":[31],"improve":[32],"the":[33],"quality":[34],"efficiency":[36],"SM":[38],"communication.":[39]},"counts_by_year":[{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":11},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}