{"id":"https://openalex.org/W2053365550","doi":"https://doi.org/10.1093/iwc/iwu023","title":"Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products","display_name":"Life Is Too Short to RTFM: How Users Relate to Documentation and Excess Features in Consumer Products","publication_year":2014,"publication_date":"2014-07-28","ids":{"openalex":"https://openalex.org/W2053365550","doi":"https://doi.org/10.1093/iwc/iwu023","mag":"2053365550"},"language":"en","primary_location":{"id":"doi:10.1093/iwc/iwu023","is_oa":false,"landing_page_url":"https://doi.org/10.1093/iwc/iwu023","pdf_url":null,"source":{"id":"https://openalex.org/S23117883","display_name":"Interacting with Computers","issn_l":"0953-5438","issn":["0953-5438","1873-7951"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interacting with Computers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001052765","display_name":"Alethea Blackler","orcid":"https://orcid.org/0000-0002-9406-2645"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Alethea L. Blackler","raw_affiliation_strings":["School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084426765","display_name":"Rafael G\u00f3mez","orcid":"https://orcid.org/0000-0003-3008-9627"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Rafael Gomez","raw_affiliation_strings":["School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5067411540","display_name":"Vesna Popovi\u0107","orcid":"https://orcid.org/0000-0002-7552-8446"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Vesna Popovic","raw_affiliation_strings":["School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016970807","display_name":"Helen Thompson","orcid":"https://orcid.org/0000-0001-7006-3646"},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"M. Helen Thompson","raw_affiliation_strings":["School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Design, Queensland University of Technology, 2, George St, Brisbane, Qld, 4001, Australia","institution_ids":["https://openalex.org/I160993911"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I160993911"],"apc_list":{"value":2877,"currency":"GBP","value_usd":3794},"apc_paid":null,"fwci":1.4153,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.8452848,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"28","issue":"1","first_page":"27","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.9003950357437134},{"id":"https://openalex.org/keywords/set","display_name":"Set (abstract data type)","score":0.6672916412353516},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5848761200904846},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4673244059085846},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.42818483710289},{"id":"https://openalex.org/keywords/everyday-life","display_name":"Everyday life","score":0.4261702299118042},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4072090983390808},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.3732750415802002},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3348808288574219},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.15553900599479675},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.13503634929656982},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08243092894554138}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.9003950357437134},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.6672916412353516},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5848761200904846},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4673244059085846},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.42818483710289},{"id":"https://openalex.org/C2779018934","wikidata":"https://www.wikidata.org/wiki/Q1129653","display_name":"Everyday life","level":2,"score":0.4261702299118042},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4072090983390808},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.3732750415802002},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3348808288574219},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.15553900599479675},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.13503634929656982},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08243092894554138},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1093/iwc/iwu023","is_oa":false,"landing_page_url":"https://doi.org/10.1093/iwc/iwu023","pdf_url":null,"source":{"id":"https://openalex.org/S23117883","display_name":"Interacting with Computers","issn_l":"0953-5438","issn":["0953-5438","1873-7951"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interacting with Computers","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W28825797","https://openalex.org/W40922332","https://openalex.org/W52671825","https://openalex.org/W61461548","https://openalex.org/W146531607","https://openalex.org/W164532081","https://openalex.org/W167842472","https://openalex.org/W171754148","https://openalex.org/W178148067","https://openalex.org/W337684952","https://openalex.org/W1493315108","https://openalex.org/W1506538151","https://openalex.org/W1528027857","https://openalex.org/W1530786894","https://openalex.org/W1547253197","https://openalex.org/W1784424289","https://openalex.org/W1974749023","https://openalex.org/W1983558263","https://openalex.org/W1984628054","https://openalex.org/W1994594651","https://openalex.org/W1995082594","https://openalex.org/W2003401709","https://openalex.org/W2016860298","https://openalex.org/W2022797053","https://openalex.org/W2037174530","https://openalex.org/W2051293763","https://openalex.org/W2075330069","https://openalex.org/W2079338956","https://openalex.org/W2092762576","https://openalex.org/W2098627600","https://openalex.org/W2103397022","https://openalex.org/W2105037366","https://openalex.org/W2120509151","https://openalex.org/W2134031328","https://openalex.org/W2135220224","https://openalex.org/W2141613588","https://openalex.org/W2143895143","https://openalex.org/W2161272535","https://openalex.org/W2166190112","https://openalex.org/W2197000050","https://openalex.org/W2296648354","https://openalex.org/W2328310358","https://openalex.org/W2496573424","https://openalex.org/W2631078639","https://openalex.org/W2907563319","https://openalex.org/W2981041903","https://openalex.org/W3009328907","https://openalex.org/W4233278552"],"related_works":["https://openalex.org/W2618286804","https://openalex.org/W2329643025","https://openalex.org/W3131163342","https://openalex.org/W2166271660","https://openalex.org/W2092256833","https://openalex.org/W2142369114","https://openalex.org/W2002770077","https://openalex.org/W2361728394","https://openalex.org/W2352631095","https://openalex.org/W2408577762"],"abstract_inverted_index":{"This":[0],"paper":[1],"addresses":[2],"two":[3,57,100],"common":[4,75],"problems":[5],"that":[6,37,117,138],"users":[7,38,62],"of":[8,59,68,86,99,112,125,135,192],"various":[9],"products":[10,137],"and":[11,15,29,71,77,107,127,141,153,164,178],"interfaces":[12,14,19],"encounter\u2014over-featured":[13],"product":[16,42],"documentation.":[17],"Over-featured":[18],"are":[20,46,119,145,156,170,195],"seen":[21],"as":[22,25],"a":[23,84,110],"problem":[24],"they":[26,45,139],"can":[27],"confuse":[28],"over-complicate":[30],"everyday":[31],"interactions.":[32],"Researchers":[33],"also":[34,171,184],"often":[35,47],"claim":[36],"do":[39,129,149],"not":[40,120,130],"read":[41,121,175],"documentation,":[43],"although":[44],"exhorted":[48],"to":[49,89,148,159,174,181,186],"\u2018RTFM\u2019":[50],"(read":[51],"the":[52,66,123,133,136],"field":[53],"manual).":[54],"We":[55,115],"conducted":[56],"sets":[58],"studies":[60,103],"with":[61,74,109],"which":[63],"looked":[64],"at":[65],"issues":[67],"both":[69,150],"manuals":[70,118,161,183],"excess":[72],"features":[73,134],"domestic":[76],"personal":[78],"products.":[79],"The":[80,95],"quantitative":[81],"set":[82,97],"was":[83],"series":[85],"questionnaires":[87],"administered":[88],"170":[90],"people":[91,155,169],"over":[92],"7":[93],"years.":[94],"qualitative":[96],"consisted":[98],"6-month":[101],"longitudinal":[102],"based":[104],"on":[105],"diaries":[106],"interviews":[108],"total":[111],"15":[113],"participants.":[114],"found":[116],"by":[122],"majority":[124],"people,":[126],"most":[128],"use":[131,142,160],"all":[132],"own":[140],"regularly.":[143],"Men":[144],"more":[146],"likely":[147,158,173],"than":[151,162],"women,":[152],"younger":[154],"less":[157,172],"middle-aged":[163],"older":[165],"ones.":[166],"More":[167],"educated":[168],"manuals.":[176],"Over-featuring":[177],"being":[179],"forced":[180],"consult":[182],"appears":[185],"cause":[187],"negative":[188],"emotional":[189],"experiences.":[190],"Implications":[191],"these":[193],"findings":[194],"discussed.":[196]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}