{"id":"https://openalex.org/W4311980953","doi":"https://doi.org/10.1093/iwc/iwac034","title":"The \u2018New\u2019 New Normal\u2014Digitalization and Hybridization of Work and Education Before, during and after the Covid-19 Pandemic","display_name":"The \u2018New\u2019 New Normal\u2014Digitalization and Hybridization of Work and Education Before, during and after the Covid-19 Pandemic","publication_year":2022,"publication_date":"2022-12-08","ids":{"openalex":"https://openalex.org/W4311980953","doi":"https://doi.org/10.1093/iwc/iwac034"},"language":"en","primary_location":{"id":"doi:10.1093/iwc/iwac034","is_oa":true,"landing_page_url":"https://doi.org/10.1093/iwc/iwac034","pdf_url":"https://academic.oup.com/iwc/advance-article-pdf/doi/10.1093/iwc/iwac034/49223987/iwac034.pdf","source":{"id":"https://openalex.org/S23117883","display_name":"Interacting with Computers","issn_l":"0953-5438","issn":["0953-5438","1873-7951"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interacting with Computers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://academic.oup.com/iwc/advance-article-pdf/doi/10.1093/iwc/iwac034/49223987/iwac034.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025389642","display_name":"Jan Gulliksen","orcid":"https://orcid.org/0000-0002-2411-6417"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Jan Gulliksen","raw_affiliation_strings":["KTH Royal Institute of Technology School of Electrical Engineering and Computer Science, , 100 44 Stockholm, Sweden"],"raw_orcid":"https://orcid.org/0000-0002-2411-6417","affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology School of Electrical Engineering and Computer Science, , 100 44 Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068772771","display_name":"Joakim Lilliesk\u00f6ld","orcid":"https://orcid.org/0000-0003-0724-2283"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Joakim Lilliesk\u00f6ld","raw_affiliation_strings":["KTH Royal Institute of Technology School of Electrical Engineering and Computer Science, , 100 44 Stockholm, Sweden"],"raw_orcid":"https://orcid.org/0000-0003-0724-2283","affiliations":[{"raw_affiliation_string":"KTH Royal Institute of Technology School of Electrical Engineering and Computer Science, , 100 44 Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5033864125","display_name":"Stefan Stenbom","orcid":"https://orcid.org/0000-0002-8200-6021"},"institutions":[{"id":"https://openalex.org/I86987016","display_name":"KTH Royal Institute of Technology","ror":"https://ror.org/026vcq606","country_code":"SE","type":"education","lineage":["https://openalex.org/I86987016"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Stefan Stenbom","raw_affiliation_strings":["School of Industrial Engineering and Management , KTH Royal Institute of Technology, 100 44 Stockholm, Sweden"],"raw_orcid":"https://orcid.org/0000-0002-8200-6021","affiliations":[{"raw_affiliation_string":"School of Industrial Engineering and Management , KTH Royal Institute of Technology, 100 44 Stockholm, Sweden","institution_ids":["https://openalex.org/I86987016"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5025389642"],"corresponding_institution_ids":["https://openalex.org/I86987016"],"apc_list":{"value":2635,"currency":"GBP","value_usd":3232},"apc_paid":{"value":2635,"currency":"GBP","value_usd":3232},"fwci":1.897,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.87293896,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":97,"max":99},"biblio":{"volume":"35","issue":"5","first_page":"691","last_page":"706"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.986299991607666,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13895","display_name":"Educational Leadership and Innovation","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9075999855995178,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.8534708619117737},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.7141890525817871},{"id":"https://openalex.org/keywords/new-normal","display_name":"New normal","score":0.6249160766601562},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.6083366274833679},{"id":"https://openalex.org/keywords/phase","display_name":"Phase (matter)","score":0.5872539281845093},{"id":"https://openalex.org/keywords/battle","display_name":"Battle","score":0.5189771056175232},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.4723537862300873},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.3593555986881256},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3465346097946167},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3413693308830261},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.34020793437957764},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.32613667845726013},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.31772351264953613},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3173269033432007},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.2007395625114441},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.1305585503578186}],"concepts":[{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.8534708619117737},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.7141890525817871},{"id":"https://openalex.org/C2993273291","wikidata":"https://www.wikidata.org/wiki/Q16956210","display_name":"New normal","level":5,"score":0.6249160766601562},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.6083366274833679},{"id":"https://openalex.org/C44280652","wikidata":"https://www.wikidata.org/wiki/Q104837","display_name":"Phase (matter)","level":2,"score":0.5872539281845093},{"id":"https://openalex.org/C2778627824","wikidata":"https://www.wikidata.org/wiki/Q178561","display_name":"Battle","level":2,"score":0.5189771056175232},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4723537862300873},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3593555986881256},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3465346097946167},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3413693308830261},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.34020793437957764},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.32613667845726013},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.31772351264953613},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3173269033432007},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.2007395625114441},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1305585503578186},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1093/iwc/iwac034","is_oa":true,"landing_page_url":"https://doi.org/10.1093/iwc/iwac034","pdf_url":"https://academic.oup.com/iwc/advance-article-pdf/doi/10.1093/iwc/iwac034/49223987/iwac034.pdf","source":{"id":"https://openalex.org/S23117883","display_name":"Interacting with Computers","issn_l":"0953-5438","issn":["0953-5438","1873-7951"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interacting with Computers","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1093/iwc/iwac034","is_oa":true,"landing_page_url":"https://doi.org/10.1093/iwc/iwac034","pdf_url":"https://academic.oup.com/iwc/advance-article-pdf/doi/10.1093/iwc/iwac034/49223987/iwac034.pdf","source":{"id":"https://openalex.org/S23117883","display_name":"Interacting with Computers","issn_l":"0953-5438","issn":["0953-5438","1873-7951"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Interacting with Computers","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5600000023841858,"display_name":"Good health and well-being","id":"https://metadata.un.org/sdg/3"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4311980953.pdf","grobid_xml":"https://content.openalex.org/works/W4311980953.grobid-xml"},"referenced_works_count":40,"referenced_works":["https://openalex.org/W82965579","https://openalex.org/W119656196","https://openalex.org/W143101971","https://openalex.org/W185133887","https://openalex.org/W1532155454","https://openalex.org/W1598089656","https://openalex.org/W1990650898","https://openalex.org/W1990672191","https://openalex.org/W2000049702","https://openalex.org/W2048431936","https://openalex.org/W2058086924","https://openalex.org/W2064565933","https://openalex.org/W2073112577","https://openalex.org/W2083626554","https://openalex.org/W2124395890","https://openalex.org/W2137125422","https://openalex.org/W2139766064","https://openalex.org/W2143179185","https://openalex.org/W2148277253","https://openalex.org/W2171422629","https://openalex.org/W2269743345","https://openalex.org/W2502960456","https://openalex.org/W2751482196","https://openalex.org/W2783539613","https://openalex.org/W2898977791","https://openalex.org/W2914528157","https://openalex.org/W2987943982","https://openalex.org/W3003868497","https://openalex.org/W3015901506","https://openalex.org/W3033300489","https://openalex.org/W3034131864","https://openalex.org/W3045635324","https://openalex.org/W3082384720","https://openalex.org/W3111727486","https://openalex.org/W4249028453","https://openalex.org/W4297944851","https://openalex.org/W4299513681","https://openalex.org/W6631908371","https://openalex.org/W6779843933","https://openalex.org/W6782407794"],"related_works":["https://openalex.org/W2003237632","https://openalex.org/W2120337598","https://openalex.org/W2350977361","https://openalex.org/W2348097125","https://openalex.org/W3030212771","https://openalex.org/W2000391299","https://openalex.org/W2994023542","https://openalex.org/W2999081595","https://openalex.org/W1558737772","https://openalex.org/W3046517191"],"abstract_inverted_index":{"Abstract":[0],"Before":[1],"the":[2,10,47,50,53,81,99,104,119,141,198,211,228,231,238,251,276,292],"COVID-19":[3],"coronavirus":[4],"pandemic,":[5],"work":[6,106,134,273],"and":[7,42,58,73,94,102,121,135,139,161,207,214,243,247,259,274,281,285,289,297],"education":[8,136],"on":[9,237,256],"university":[11],"campus":[12],"were":[13,84],"considered":[14],"superior":[15],"to":[16,61,80,92,170,194,197,278,291],"equivalent":[17],"activities":[18],"conducted":[19],"digitally":[20,26],"or":[21,33,37,166],"remotely.":[22],"Despite":[23],"being":[24],"significantly":[25],"mature,":[27],"many":[28,56],"organizations":[29,57],"did":[30],"not":[31],"consider":[32],"even":[34,75],"permit":[35],"digital":[36,105,133],"hybrid":[38,272],"participation":[39],"in":[40,64,108,203,263,265],"meetings":[41],"education.":[43,110],"In":[44,126,176],"March":[45],"2020,":[46],"lockdown":[48],"following":[49,98,239],"pandemic":[51,100],"caused":[52],"transition":[54],"of":[55,88,114,132,283,295],"most":[59],"universities":[60],"online-only":[62],"operation":[63],"record":[65],"time.":[66],"Often,":[67],"this":[68,89,124,177],"occurred":[69],"while":[70],"maintaining":[71],"quality":[72],"production,":[74],"if":[76],"some":[77],"aspects":[78],"relating":[79],"user":[82],"experience":[83],"lost.":[85],"The":[86,144,148,153,157,163,172,204,217],"purpose":[87],"paper":[90],"is":[91],"describe":[93],"analyze":[95],"how":[96],"digitalization":[97,253],"influenced":[101],"transformed":[103],"environment":[107],"higher":[109],"KTH":[111],"Royal":[112],"Institute":[113],"Technology,":[115],"Stockholm,":[116],"Sweden,":[117],"provided":[118],"experiences":[120],"data":[122],"for":[123,216,230,271],"article.":[125],"conclusion":[127],"we":[128,168,225],"distinguished":[129],"different":[130],"phases":[131,224],"before,":[137],"during":[138],"after":[140],"pandemic:":[142],"1.":[143],"Pre-Pandemic":[145],"Phase,":[146,151,160,165],"2.":[147],"Emergency":[149],"Remote":[150],"3.":[152],"New":[154,174,205],"Normal,":[155,206],"4.":[156],"Slow":[158],"Acceptance":[159],"5.":[162],"Dividing":[164],"what":[167],"refer":[169],"as":[171],"\u2018New\u2019":[173],"Normal.":[175],"phase":[178],"it":[179,182],"looks":[180],"like":[181],"will":[183,233,254],"be":[184,234],"a":[185],"battle":[186],"between":[187],"three":[188],"perspectives;":[189],"those":[190,201,208],"who":[191],"are":[192],"looking":[193],"get":[195],"back":[196],"pre-pandemic":[199],"conditions,":[200],"living":[202],"actively":[209],"analyzing":[210],"lessons":[212],"learned":[213],"aiming":[215],"Thoughtful":[218],"Blended":[219],"Phase.":[220],"Analyzing":[221],"these":[222],"five":[223],"discern":[226],"that":[227],"implications":[229],"future":[232],"heavily":[235],"dependent":[236],"aspects:":[240],"management":[241],"commitment":[242],"support;":[244],"well-functioning":[245],"technology":[246],"support":[248],"organization;":[249],"understanding":[250],"effects":[252],"have":[255],"culture,":[257],"organization":[258],"well-being;":[260],"increasing":[261],"interest":[262],"participating":[264],"pedagogical":[266],"development;":[267],"new":[268],"designs":[269],"needed":[270],"education;":[275],"need":[277],"rethink":[279],"structure":[280],"contents":[282],"meetings;":[284],"paying":[286],"extra":[287],"care":[288],"attention":[290],"psychological":[293],"well-being":[294],"staff":[296],"students.":[298]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":4}],"updated_date":"2026-06-19T17:40:00.097472","created_date":"2025-10-10T00:00:00"}