{"id":"https://openalex.org/W1988913219","doi":"https://doi.org/10.1093/ijlit/eaq011","title":"Developing Online Dispute Resolution for Consumers in the EU: A Proposal for the Regulation of Accredited Providers","display_name":"Developing Online Dispute Resolution for Consumers in the EU: A Proposal for the Regulation of Accredited Providers","publication_year":2010,"publication_date":"2010-10-12","ids":{"openalex":"https://openalex.org/W1988913219","doi":"https://doi.org/10.1093/ijlit/eaq011","mag":"1988913219"},"language":"en","primary_location":{"id":"doi:10.1093/ijlit/eaq011","is_oa":false,"landing_page_url":"https://doi.org/10.1093/ijlit/eaq011","pdf_url":null,"source":{"id":"https://openalex.org/S193514341","display_name":"International Journal of Law and Information Technology","issn_l":"0967-0769","issn":["0967-0769","1464-3693"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Law and Information Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1819086","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101852188","display_name":"Pablo Cort\u00e9s","orcid":"https://orcid.org/0000-0002-5981-5189"},"institutions":[{"id":"https://openalex.org/I153648349","display_name":"University of Leicester","ror":"https://ror.org/04h699437","country_code":"GB","type":"education","lineage":["https://openalex.org/I153648349"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"P. Cortes","raw_affiliation_strings":["*Lecturer, University of Leicester, School of Law, University of Leicester, University Road, LE1 7RH, Leicester, United Kingdom; The author is grateful to Dr Julia H\u00f6rnle and the journal's anonymous referees for their invaluable comments on an earlier version of this article. This article is based on issues discussed in P. Cort\u00e9s, Online Dispute Resolution for Consumers in the European Union (Abingdon, Routledge, 2010). Email: pablo.cortes@leicester.ac.uk","University of Leicester School of Law"],"affiliations":[{"raw_affiliation_string":"*Lecturer, University of Leicester, School of Law, University of Leicester, University Road, LE1 7RH, Leicester, United Kingdom; The author is grateful to Dr Julia H\u00f6rnle and the journal's anonymous referees for their invaluable comments on an earlier version of this article. This article is based on issues discussed in P. Cort\u00e9s, Online Dispute Resolution for Consumers in the European Union (Abingdon, Routledge, 2010). Email: pablo.cortes@leicester.ac.uk","institution_ids":["https://openalex.org/I153648349"]},{"raw_affiliation_string":"University of Leicester School of Law","institution_ids":["https://openalex.org/I153648349"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5101852188"],"corresponding_institution_ids":["https://openalex.org/I153648349"],"apc_list":{"value":4151,"currency":"USD","value_usd":4151},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.23108404,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"19","issue":"1","first_page":"1","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12767","display_name":"Conflict of Laws and Jurisdiction","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14102","display_name":"Corporate Governance and Law","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/accreditation","display_name":"Accreditation","score":0.8317984342575073},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6832975149154663},{"id":"https://openalex.org/keywords/dispute-resolution","display_name":"Dispute resolution","score":0.6148498058319092},{"id":"https://openalex.org/keywords/online-dispute-resolution","display_name":"Online dispute resolution","score":0.6048074960708618},{"id":"https://openalex.org/keywords/alternative-dispute-resolution","display_name":"Alternative dispute resolution","score":0.5181432962417603},{"id":"https://openalex.org/keywords/level-playing-field","display_name":"Level playing field","score":0.46826082468032837},{"id":"https://openalex.org/keywords/compliance","display_name":"Compliance (psychology)","score":0.46000486612319946},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.354825496673584},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2730410099029541},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.23109325766563416},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.19118046760559082}],"concepts":[{"id":"https://openalex.org/C61521584","wikidata":"https://www.wikidata.org/wiki/Q705899","display_name":"Accreditation","level":2,"score":0.8317984342575073},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6832975149154663},{"id":"https://openalex.org/C131676636","wikidata":"https://www.wikidata.org/wiki/Q5282696","display_name":"Dispute resolution","level":2,"score":0.6148498058319092},{"id":"https://openalex.org/C162199757","wikidata":"https://www.wikidata.org/wiki/Q223272","display_name":"Online dispute resolution","level":4,"score":0.6048074960708618},{"id":"https://openalex.org/C139997747","wikidata":"https://www.wikidata.org/wiki/Q438484","display_name":"Alternative dispute resolution","level":3,"score":0.5181432962417603},{"id":"https://openalex.org/C2779928471","wikidata":"https://www.wikidata.org/wiki/Q2513555","display_name":"Level playing field","level":2,"score":0.46826082468032837},{"id":"https://openalex.org/C2781460075","wikidata":"https://www.wikidata.org/wiki/Q1399332","display_name":"Compliance (psychology)","level":2,"score":0.46000486612319946},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.354825496673584},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2730410099029541},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.23109325766563416},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.19118046760559082},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1093/ijlit/eaq011","is_oa":false,"landing_page_url":"https://doi.org/10.1093/ijlit/eaq011","pdf_url":null,"source":{"id":"https://openalex.org/S193514341","display_name":"International Journal of Law and Information Technology","issn_l":"0967-0769","issn":["0967-0769","1464-3693"],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Law and Information Technology","raw_type":"journal-article"},{"id":"mag:1988913219","is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1819086","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},{"id":"pmh:oai:lra.le.ac.uk:2381/27033","is_oa":false,"landing_page_url":"http://hdl.handle.net/2381/27033","pdf_url":null,"source":{"id":"https://openalex.org/S4306402365","display_name":"Leicester Research Archive (University of Leicester)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I153648349","host_organization_name":"University of Leicester","host_organization_lineage":["https://openalex.org/I153648349"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"Journal Article"}],"best_oa_location":{"id":"mag:1988913219","is_oa":true,"landing_page_url":"https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1819086","pdf_url":null,"source":{"id":"https://openalex.org/S4210172589","display_name":"SSRN Electronic Journal","issn_l":"1556-5068","issn":["1556-5068"],"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1318003438","host_organization_name":"RELX Group (Netherlands)","host_organization_lineage":["https://openalex.org/I1318003438"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"SSRN Electronic Journal","raw_type":null},"sustainable_development_goals":[{"score":0.5,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1998888827","https://openalex.org/W1607298376","https://openalex.org/W2614099263","https://openalex.org/W2470104483","https://openalex.org/W2212260907","https://openalex.org/W3082855059","https://openalex.org/W1905332215","https://openalex.org/W3124227678","https://openalex.org/W2490085929","https://openalex.org/W2105512173","https://openalex.org/W3197891872","https://openalex.org/W3035113884","https://openalex.org/W1571963475","https://openalex.org/W3177505533","https://openalex.org/W2544571775","https://openalex.org/W1515663583","https://openalex.org/W2504933111","https://openalex.org/W2491451934","https://openalex.org/W3124317672","https://openalex.org/W2075670108"],"abstract_inverted_index":{"This":[0],"paper":[1,38],"evaluates":[2],"the":[3,22,35,40,47,86,94,122,133,157],"development":[4],"of":[5,18,42,49,124],"online":[6,105,153],"dispute":[7],"resolution":[8],"(ODR)":[9],"methods":[10],"in":[11,34,46],"resolving":[12],"small":[13],"value":[14],"disputes":[15,112],"arising":[16],"out":[17],"e-commerce":[19],"transactions":[20],"and":[21,90,104,110,139],"need":[23],"for":[24,56,136],"designing":[25],"a":[26,43,64,129],"regulatory":[27],"model":[28],"to":[29,71,113,132,156],"realise":[30],"its":[31,78],"full":[32],"potential":[33],"EU.":[36],"The":[37,59,100,117],"proposes":[39],"drafting":[41],"European":[44,95,158],"Regulation":[45,61,119],"field":[48],"ODR":[50,73,115,126],"that":[51,67,75],"would":[52,62,68,82,107,120],"set":[53],"legal":[54,79],"standards":[55],"mandatory":[57,140],"ODR.":[58,141],"proposed":[60,118],"create":[63],"pan-European":[65],"trustmark":[66],"be":[69,83,144],"granted":[70],"those":[72],"providers":[74],"comply":[76],"with":[77],"provisions.":[80],"Compliance":[81],"monitored":[84],"by":[85],"co-operation":[87],"between":[88],"national":[89,102,109],"regional":[91],"authorities":[92],"through":[93,151],"Consumer":[96],"Centres":[97],"Network":[98],"(ECC-Net).":[99],"ECC-Net":[101],"offices":[103],"businesses":[106],"refer":[108],"cross-border":[111],"accredited":[114,138],"providers.":[116],"encourage":[121],"use":[123],"consensual":[125],"processes":[127,135],"as":[128],"step":[130],"previous":[131],"adjudicative":[134],"all":[137],"Decisions":[142],"will":[143],"legally":[145],"binding":[146],"but":[147],"appealable,":[148],"when":[149],"appropriate,":[150],"an":[152],"procedure":[154],"akin":[155],"Small":[159],"Claims":[160],"Procedure.":[161]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":2}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}