{"id":"https://openalex.org/W4285292029","doi":"https://doi.org/10.1093/cybsec/tyac004","title":"Cybersecurity service level agreements: understanding government data confidentiality requirements","display_name":"Cybersecurity service level agreements: understanding government data confidentiality requirements","publication_year":2022,"publication_date":"2022-01-01","ids":{"openalex":"https://openalex.org/W4285292029","doi":"https://doi.org/10.1093/cybsec/tyac004"},"language":"en","primary_location":{"id":"doi:10.1093/cybsec/tyac004","is_oa":true,"landing_page_url":"https://doi.org/10.1093/cybsec/tyac004","pdf_url":"https://academic.oup.com/cybersecurity/article-pdf/8/1/tyac004/43750315/tyac004.pdf","source":{"id":"https://openalex.org/S2735156331","display_name":"Journal of Cybersecurity","issn_l":"2057-2085","issn":["2057-2085","2057-2093"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Cybersecurity","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://academic.oup.com/cybersecurity/article-pdf/8/1/tyac004/43750315/tyac004.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086817350","display_name":"Yudhistira Nugraha","orcid":"https://orcid.org/0000-0002-1875-0219"},"institutions":[{"id":"https://openalex.org/I862893732","display_name":"Telkom University","ror":"https://ror.org/0004wsx81","country_code":"ID","type":"education","lineage":["https://openalex.org/I862893732"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Yudhistira Nugraha","raw_affiliation_strings":["Jakarta Smart City, Department of Communications, Informatics, and Statistics , Jl. Medan Merdeka Sel. No.8-9, Jakarta Pusat, DKI Jakarta 10110, Indonesia","School of Computing, Telkom University , Jl. Telekomunikasi No. 1, Terusan Buahbatu, Kabupaten Bandung, Jawa Barat 40257, Indonesia"],"raw_orcid":"https://orcid.org/0000-0002-1875-0219","affiliations":[{"raw_affiliation_string":"Jakarta Smart City, Department of Communications, Informatics, and Statistics , Jl. Medan Merdeka Sel. No.8-9, Jakarta Pusat, DKI Jakarta 10110, Indonesia","institution_ids":[]},{"raw_affiliation_string":"School of Computing, Telkom University , Jl. Telekomunikasi No. 1, Terusan Buahbatu, Kabupaten Bandung, Jawa Barat 40257, Indonesia","institution_ids":["https://openalex.org/I862893732"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087547134","display_name":"Andrew Martin","orcid":"https://orcid.org/0000-0002-8236-980X"},"institutions":[{"id":"https://openalex.org/I40120149","display_name":"University of Oxford","ror":"https://ror.org/052gg0110","country_code":"GB","type":"education","lineage":["https://openalex.org/I40120149"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Andrew Martin","raw_affiliation_strings":["Department of Computer Science, University of Oxford , Robert Hooke Building, Parks Road, Oxford, the United Kingdom OX1 3PP, UK"],"raw_orcid":"https://orcid.org/0000-0002-8236-980X","affiliations":[{"raw_affiliation_string":"Department of Computer Science, University of Oxford , Robert Hooke Building, Parks Road, Oxford, the United Kingdom OX1 3PP, UK","institution_ids":["https://openalex.org/I40120149"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5086817350","https://openalex.org/A5087547134"],"corresponding_institution_ids":["https://openalex.org/I40120149","https://openalex.org/I862893732"],"apc_list":{"value":1864,"currency":"USD","value_usd":1864},"apc_paid":{"value":1864,"currency":"USD","value_usd":1864},"fwci":2.8861,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.91329717,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"8","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12443","display_name":"Delphi Technique in Research","score":0.9627000093460083,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9447000026702881,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/confidentiality","display_name":"Confidentiality","score":0.7822051048278809},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.6403868198394775},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5768688321113586},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.567162275314331},{"id":"https://openalex.org/keywords/service-level-agreement","display_name":"Service-level agreement","score":0.46216604113578796},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.42586031556129456},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4168121814727783},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4106519818305969},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.318660706281662},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.09585607051849365},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.07199949026107788}],"concepts":[{"id":"https://openalex.org/C71745522","wikidata":"https://www.wikidata.org/wiki/Q2476929","display_name":"Confidentiality","level":2,"score":0.7822051048278809},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.6403868198394775},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5768688321113586},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.567162275314331},{"id":"https://openalex.org/C2778160497","wikidata":"https://www.wikidata.org/wiki/Q869830","display_name":"Service-level agreement","level":3,"score":0.46216604113578796},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42586031556129456},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4168121814727783},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4106519818305969},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.318660706281662},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.09585607051849365},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.07199949026107788},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1093/cybsec/tyac004","is_oa":true,"landing_page_url":"https://doi.org/10.1093/cybsec/tyac004","pdf_url":"https://academic.oup.com/cybersecurity/article-pdf/8/1/tyac004/43750315/tyac004.pdf","source":{"id":"https://openalex.org/S2735156331","display_name":"Journal of Cybersecurity","issn_l":"2057-2085","issn":["2057-2085","2057-2093"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Cybersecurity","raw_type":"journal-article"},{"id":"pmh:oai:ora.ox.ac.uk:uuid:ac8004e1-4bd1-4abe-abd4-4bf06bf17079","is_oa":true,"landing_page_url":"https://ora.ox.ac.uk/objects/uuid:ac8004e1-4bd1-4abe-abd4-4bf06bf17079","pdf_url":null,"source":{"id":"https://openalex.org/S4306402636","display_name":"Oxford University Research Archive (ORA) (University of Oxford)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I40120149","host_organization_name":"University of Oxford","host_organization_lineage":["https://openalex.org/I40120149"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Symplectic Elements","raw_type":"Journal article"},{"id":"pmh:oai:research-repository.griffith.edu.au:10072/418729","is_oa":true,"landing_page_url":"http://hdl.handle.net/10072/418729","pdf_url":null,"source":{"id":"https://openalex.org/S4306402548","display_name":"Griffith Research Online (Griffith University, Queensland, Australia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I11701301","host_organization_name":"Griffith University","host_organization_lineage":["https://openalex.org/I11701301"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal article"}],"best_oa_location":{"id":"doi:10.1093/cybsec/tyac004","is_oa":true,"landing_page_url":"https://doi.org/10.1093/cybsec/tyac004","pdf_url":"https://academic.oup.com/cybersecurity/article-pdf/8/1/tyac004/43750315/tyac004.pdf","source":{"id":"https://openalex.org/S2735156331","display_name":"Journal of Cybersecurity","issn_l":"2057-2085","issn":["2057-2085","2057-2093"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310311648","host_organization_name":"Oxford University Press","host_organization_lineage":["https://openalex.org/P4310311648","https://openalex.org/P4310311647"],"host_organization_lineage_names":["Oxford University Press","University of Oxford"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Cybersecurity","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5199999809265137,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4285292029.pdf","grobid_xml":"https://content.openalex.org/works/W4285292029.grobid-xml"},"referenced_works_count":54,"referenced_works":["https://openalex.org/W140046518","https://openalex.org/W195958578","https://openalex.org/W409344806","https://openalex.org/W657100701","https://openalex.org/W810132729","https://openalex.org/W978954438","https://openalex.org/W1481776998","https://openalex.org/W1587794822","https://openalex.org/W1963879048","https://openalex.org/W1980671793","https://openalex.org/W1986439365","https://openalex.org/W1998987919","https://openalex.org/W2000588234","https://openalex.org/W2003282762","https://openalex.org/W2024363485","https://openalex.org/W2025553284","https://openalex.org/W2045375957","https://openalex.org/W2063162324","https://openalex.org/W2066187816","https://openalex.org/W2077807272","https://openalex.org/W2084044852","https://openalex.org/W2102044943","https://openalex.org/W2129660502","https://openalex.org/W2148858459","https://openalex.org/W2288179168","https://openalex.org/W2392235604","https://openalex.org/W2415631192","https://openalex.org/W2504378697","https://openalex.org/W2521695965","https://openalex.org/W2524194345","https://openalex.org/W2583504027","https://openalex.org/W2614007901","https://openalex.org/W2615524977","https://openalex.org/W2618797505","https://openalex.org/W2768337983","https://openalex.org/W2789825598","https://openalex.org/W2915118208","https://openalex.org/W3083909202","https://openalex.org/W3121786466","https://openalex.org/W4206457894","https://openalex.org/W4242564760","https://openalex.org/W4255588241","https://openalex.org/W6602724203","https://openalex.org/W6628602181","https://openalex.org/W6650273497","https://openalex.org/W6651268868","https://openalex.org/W6666760344","https://openalex.org/W6679034154","https://openalex.org/W6681786915","https://openalex.org/W6682068484","https://openalex.org/W6686210697","https://openalex.org/W6732720785","https://openalex.org/W6738470290","https://openalex.org/W6799305975"],"related_works":["https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2778153218","https://openalex.org/W1531601525","https://openalex.org/W1797105837","https://openalex.org/W3048426706","https://openalex.org/W2747515723","https://openalex.org/W3011778954","https://openalex.org/W2294150046"],"abstract_inverted_index":{"Abstract":[0],"Cybersecurity":[1],"requirements,":[2],"such":[3],"as":[4,10,69,152],"data":[5,40,44,94,107,147,170,188,195,211,220],"security,":[6],"are":[7,64,182],"often":[8],"used":[9,151],"evidence":[11],"for":[12,203,218],"the":[13,35,52,83,111,144,164,168,183,187,192,231],"Government's":[14,146,169],"relationship":[15],"with":[16,60,131],"external":[17,61],"service":[18,47,62,234],"providers":[19,63,235],"to":[20,103,118,209,215],"process,":[21],"store":[22],"and":[23,86,123,138,191,233,240],"transmit":[24],"sensitive":[25],"government":[26,39,105,133,193,219],"data.":[27],"However,":[28,72],"cybersecurity":[29,91],"researchers":[30],"have":[31],"not":[32],"profoundly":[33],"studied":[34],"practical":[36],"application":[37],"of":[38,54,113,163,167,179,185,207],"security":[41],"requirements":[42,92,109,149,172,213],"(e.g.":[43,93],"confidentiality)":[45],"in":[46,51,96,173,222],"level":[48],"agreements":[49],"(SLAs)":[50],"context":[53],"an":[55,99],"outsourced":[56],"scenario.":[57],"The":[58,141,176],"relationships":[59],"usually":[65],"established":[66],"through":[67,135],"SLAs":[68,79,181,239],"trust-enhancing":[70],"instruments.":[71],"there":[73],"is":[74,101],"a":[75,125,153,204],"concern":[76],"that":[77,230],"existing":[78,237],"mainly":[80],"focus":[81],"on":[82,143,225],"system":[84],"availability":[85],"performance":[87],"aspects":[88],"but":[89],"overlook":[90],"security)":[95],"SLAs.":[97,115],"Such":[98],"understanding":[100,206],"essential":[102],"develop":[104],"SLA":[106,174,194],"confidentiality":[108,148,171,189,196,212],"into":[110,160],"formulation":[112],"security-related":[114,180,238],"We":[116],"seek":[117],"provide":[119],"insights":[120,159],"by":[121],"developing":[122],"conducting":[124],"grounded":[126],"adaptive":[127],"Delphi":[128],"method":[129],"(GADM)":[130],"35":[132],"participants":[134],"group":[136],"discussions":[137],"individual":[139],"sessions.":[140],"work":[142],"Indonesian":[145],"was":[150],"case":[154],"study.":[155],"This":[156],"paper":[157],"provides":[158],"three":[161,177],"understandings":[162],"increasing":[165],"considerations":[166],"definitions.":[175],"perceptions":[178],"target":[184],"protection,":[186],"risks":[190],"requirements.":[197],"Our":[198],"findings":[199],"play":[200],"important":[201],"implications":[202],"better":[205],"how":[208],"incorporate":[210],"according":[214],"perceived":[216],"threats":[217],"classification":[221],"security-SLAs.":[223],"Based":[224],"these":[226],"findings,":[227],"we":[228],"recommend":[229],"Government":[232],"improve":[236],"future":[241],"research":[242],"lines.":[243]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}