{"id":"https://openalex.org/W2066886499","doi":"https://doi.org/10.1089/cpb.2008.0170","title":"The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses","display_name":"The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses","publication_year":2009,"publication_date":"2009-03-01","ids":{"openalex":"https://openalex.org/W2066886499","doi":"https://doi.org/10.1089/cpb.2008.0170","mag":"2066886499","pmid":"https://pubmed.ncbi.nlm.nih.gov/19250014"},"language":"en","primary_location":{"id":"doi:10.1089/cpb.2008.0170","is_oa":false,"landing_page_url":"https://doi.org/10.1089/cpb.2008.0170","pdf_url":null,"source":{"id":"https://openalex.org/S4210196129","display_name":"CyberPsychology & Behavior","issn_l":"1094-9313","issn":["1094-9313","1557-8364"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320443","host_organization_name":"Mary Ann Liebert, Inc.","host_organization_lineage":["https://openalex.org/P4310320443"],"host_organization_lineage_names":["Mary Ann Liebert, Inc."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CyberPsychology & Behavior","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013028851","display_name":"Chia\u2010Chi Chang","orcid":"https://orcid.org/0000-0002-9225-7676"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Chia-Chi Chang","raw_affiliation_strings":["Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China","Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China. chi@mail.nctu.edu.tw"],"affiliations":[{"raw_affiliation_string":"Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China","institution_ids":["https://openalex.org/I148366613"]},{"raw_affiliation_string":"Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China. chi@mail.nctu.edu.tw","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019404404","display_name":"Huiyun Chen","orcid":"https://orcid.org/0000-0002-7671-2616"},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hui-Yun Chen","raw_affiliation_strings":["Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China","institution_ids":["https://openalex.org/I148366613"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006341878","display_name":"I-Chiang Huang","orcid":null},"institutions":[{"id":"https://openalex.org/I148366613","display_name":"National Yang Ming Chiao Tung University","ror":"https://ror.org/00se2k293","country_code":"TW","type":"education","lineage":["https://openalex.org/I148366613"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"I-Chiang Huang","raw_affiliation_strings":["Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China"],"affiliations":[{"raw_affiliation_string":"Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, Republic of China","institution_ids":["https://openalex.org/I148366613"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5013028851"],"corresponding_institution_ids":["https://openalex.org/I148366613"],"apc_list":null,"apc_paid":null,"fwci":3.3197,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.92629936,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"12","issue":"2","first_page":"147","last_page":"154"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9807000160217285,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9807000160217285,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12496","display_name":"Color perception and design","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9739000201225281,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7200350165367126},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.596969485282898},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5563169717788696},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5386959910392761},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41933026909828186},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36280229687690735},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3558111786842346},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26436376571655273}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7200350165367126},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.596969485282898},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5563169717788696},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5386959910392761},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41933026909828186},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36280229687690735},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3558111786842346},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26436376571655273},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D000124","descriptor_name":"Achievement","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000124","descriptor_name":"Achievement","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000124","descriptor_name":"Achievement","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000293","descriptor_name":"Adolescent","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000293","descriptor_name":"Adolescent","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D000293","descriptor_name":"Adolescent","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D002755","descriptor_name":"Choice Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D002755","descriptor_name":"Choice Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D002755","descriptor_name":"Choice Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003020","descriptor_name":"Clothing","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003020","descriptor_name":"Clothing","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003020","descriptor_name":"Clothing","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003256","descriptor_name":"Community Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003256","descriptor_name":"Community Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003256","descriptor_name":"Community Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003258","descriptor_name":"Consumer Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003258","descriptor_name":"Consumer Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003258","descriptor_name":"Consumer Behavior","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003469","descriptor_name":"Culture","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003469","descriptor_name":"Culture","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003469","descriptor_name":"Culture","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005260","descriptor_name":"Female","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008297","descriptor_name":"Male","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D014584","descriptor_name":"User-Computer Interface","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017076","descriptor_name":"Computer-Aided Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017076","descriptor_name":"Computer-Aided Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017076","descriptor_name":"Computer-Aided Design","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020377","descriptor_name":"Self Efficacy","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020377","descriptor_name":"Self Efficacy","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020377","descriptor_name":"Self Efficacy","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020407","descriptor_name":"Internet","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020407","descriptor_name":"Internet","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020407","descriptor_name":"Internet","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D055815","descriptor_name":"Young Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D055815","descriptor_name":"Young Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D055815","descriptor_name":"Young Adult","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1089/cpb.2008.0170","is_oa":false,"landing_page_url":"https://doi.org/10.1089/cpb.2008.0170","pdf_url":null,"source":{"id":"https://openalex.org/S4210196129","display_name":"CyberPsychology & Behavior","issn_l":"1094-9313","issn":["1094-9313","1557-8364"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320443","host_organization_name":"Mary Ann Liebert, Inc.","host_organization_lineage":["https://openalex.org/P4310320443"],"host_organization_lineage_names":["Mary Ann Liebert, Inc."],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"CyberPsychology & Behavior","raw_type":"journal-article"},{"id":"pmid:19250014","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/19250014","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cyberpsychology & behavior : the impact of the Internet, multimedia and virtual reality on behavior and society","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W1969193295","https://openalex.org/W1970200121","https://openalex.org/W1971440513","https://openalex.org/W1979418493","https://openalex.org/W1979432935","https://openalex.org/W1982210139","https://openalex.org/W1986070354","https://openalex.org/W1987364024","https://openalex.org/W2019794088","https://openalex.org/W2020927040","https://openalex.org/W2031146438","https://openalex.org/W2037801255","https://openalex.org/W2039159104","https://openalex.org/W2041967743","https://openalex.org/W2050251515","https://openalex.org/W2050716594","https://openalex.org/W2061539177","https://openalex.org/W2064417899","https://openalex.org/W2073590460","https://openalex.org/W2075385863","https://openalex.org/W2099804514","https://openalex.org/W2111865761","https://openalex.org/W2131217576","https://openalex.org/W2134049139","https://openalex.org/W2137972155","https://openalex.org/W2139636478","https://openalex.org/W2144597023","https://openalex.org/W2166649938","https://openalex.org/W2183245487","https://openalex.org/W2333578621","https://openalex.org/W2902225836","https://openalex.org/W4243815928","https://openalex.org/W4244096728","https://openalex.org/W4249532312","https://openalex.org/W4254994113","https://openalex.org/W4361867453"],"related_works":["https://openalex.org/W1037513210","https://openalex.org/W2388711374","https://openalex.org/W2349459279","https://openalex.org/W2140748596","https://openalex.org/W2060960921","https://openalex.org/W4281737987","https://openalex.org/W4386449603","https://openalex.org/W3124412501","https://openalex.org/W2153259510","https://openalex.org/W2048235121"],"abstract_inverted_index":{"In":[0],"the":[1,8,56,90,103,108,129],"current":[2],"consumer-centric":[3],"economy,":[4],"consumers":[5],"increasingly":[6],"desire":[7],"opportunity":[9],"to":[10,17,36,46,52,62,128,160,163,172],"design":[11,104,109,114,156],"their":[12,21],"own":[13],"products":[14,35],"in":[15,58,107,126],"order":[16],"express":[18],"more":[19],"effectively":[20],"self-image.":[22],"Mass":[23],"customization,":[24],"based":[25],"on":[26,89,124,147],"efficient":[27],"and":[28,94],"flexible":[29],"modulization":[30],"designs,":[31],"has":[32,120],"provided":[33,71,106],"individualized":[34],"satisfy":[37],"this":[38,95],"desire.":[39],"This":[40],"work":[41],"presents":[42],"an":[43,67,112,173],"experiment":[44],"employed":[45],"demonstrate":[47],"that":[48],"customer":[49,59,91,118,140,151,169],"participation":[50,63,119,141,166],"leads":[51],"higher":[53],"satisfaction.":[54,152],"Specifically,":[55],"increment":[57],"satisfaction":[60,170],"due":[61,171],"is":[64,70,81,116,138,158],"greater":[65],"when":[66,73,154],"easy":[68,113],"example":[69,76,105,115,137,157],"than":[72],"either":[74,148],"no":[75,155],"or":[77,150],"a":[78,86,121,135],"difficult":[79,136],"one":[80],"provided.":[82],"Additionally,":[83],"self-congruity":[84,149],"plays":[85],"mediating":[87,96],"role":[88],"participation-satisfaction":[92],"relationship,":[93],"effect":[97,123,131],"varies":[98],"across":[99],"different":[100],"levels":[101],"of":[102,132,176],"process.":[110],"When":[111,134],"present,":[117],"direct":[122],"satisfaction,":[125],"addition":[127],"indirect":[130],"self-congruity.":[133,177],"provided,":[139],"does":[142],"not":[143],"have":[144],"incremental":[145],"effects":[146],"Finally,":[153],"shown":[159],"customers,":[161],"contrary":[162],"our":[164],"expectation,":[165],"still":[167],"enhances":[168],"increased":[174],"sense":[175]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":7},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-01-17T23:10:49.606395","created_date":"2025-10-10T00:00:00"}