{"id":"https://openalex.org/W2098925541","doi":"https://doi.org/10.1080/07421222.2002.11045713","title":"Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change","display_name":"Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change","publication_year":2002,"publication_date":"2002-07-01","ids":{"openalex":"https://openalex.org/W2098925541","doi":"https://doi.org/10.1080/07421222.2002.11045713","mag":"2098925541"},"language":"en","primary_location":{"id":"doi:10.1080/07421222.2002.11045713","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2002.11045713","pdf_url":"https://www.tandfonline.com/doi/abs/10.1080/07421222.2002.11045713","source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.tandfonline.com/doi/abs/10.1080/07421222.2002.11045713","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5112041005","display_name":"Daniel Robey","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Daniel Robey","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113511888","display_name":"Jeanne W. Ross","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jeanne W. Ross","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5037598264","display_name":"Marie\u2010Claude Boudreau","orcid":"https://orcid.org/0000-0002-8267-2163"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marie-Claude Boudreau","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":55.4102,"has_fulltext":true,"cited_by_count":1017,"citation_normalized_percentile":{"value":0.99975669,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"19","issue":"1","first_page":"17","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.7027251720428467},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.637481153011322},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5723299384117126},{"id":"https://openalex.org/keywords/assimilation","display_name":"Assimilation (phonology)","score":0.5664366483688354},{"id":"https://openalex.org/keywords/dialectic","display_name":"Dialectic","score":0.5596565008163452},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5512588024139404},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3868548274040222},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.35063567757606506}],"concepts":[{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.7027251720428467},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.637481153011322},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5723299384117126},{"id":"https://openalex.org/C75649859","wikidata":"https://www.wikidata.org/wiki/Q148877","display_name":"Assimilation (phonology)","level":2,"score":0.5664366483688354},{"id":"https://openalex.org/C13184196","wikidata":"https://www.wikidata.org/wiki/Q9453","display_name":"Dialectic","level":2,"score":0.5596565008163452},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5512588024139404},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3868548274040222},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.35063567757606506},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1080/07421222.2002.11045713","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2002.11045713","pdf_url":"https://www.tandfonline.com/doi/abs/10.1080/07421222.2002.11045713","source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.37.7014","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.37.7014","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.cis.gsu.edu/~drobey/Cis8160/jmisv18.PDF","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.592.921","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.592.921","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.business.unr.edu/faculty/kuechler/788/learningToImplementERPchangeMetaAnalysis.pdf","raw_type":"text"},{"id":"pmh:oai:dspace.mit.edu:1721.1/48327","is_oa":true,"landing_page_url":"http://hdl.handle.net/1721.1/48327","pdf_url":null,"source":{"id":"https://openalex.org/S4306400425","display_name":"DSpace@MIT (Massachusetts Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I63966007","host_organization_name":"Massachusetts Institute of Technology","host_organization_lineage":["https://openalex.org/I63966007"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Working Paper"}],"best_oa_location":{"id":"doi:10.1080/07421222.2002.11045713","is_oa":true,"landing_page_url":"https://doi.org/10.1080/07421222.2002.11045713","pdf_url":"https://www.tandfonline.com/doi/abs/10.1080/07421222.2002.11045713","source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.550000011920929,"display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2098925541.pdf","grobid_xml":"https://content.openalex.org/works/W2098925541.grobid-xml"},"referenced_works_count":64,"referenced_works":["https://openalex.org/W8345667","https://openalex.org/W69991909","https://openalex.org/W108122097","https://openalex.org/W153549625","https://openalex.org/W170821833","https://openalex.org/W178678004","https://openalex.org/W382308489","https://openalex.org/W1494401083","https://openalex.org/W1505428009","https://openalex.org/W1524237663","https://openalex.org/W1561583662","https://openalex.org/W1563631419","https://openalex.org/W1569831193","https://openalex.org/W1577288248","https://openalex.org/W1592617897","https://openalex.org/W1976410576","https://openalex.org/W1983213934","https://openalex.org/W1983478509","https://openalex.org/W1991946568","https://openalex.org/W1998138488","https://openalex.org/W1999489026","https://openalex.org/W2005040397","https://openalex.org/W2020656406","https://openalex.org/W2023664387","https://openalex.org/W2032516228","https://openalex.org/W2038912604","https://openalex.org/W2047828136","https://openalex.org/W2049100990","https://openalex.org/W2050120382","https://openalex.org/W2058892579","https://openalex.org/W2061614483","https://openalex.org/W2069048459","https://openalex.org/W2092925905","https://openalex.org/W2095654817","https://openalex.org/W2100063956","https://openalex.org/W2105871195","https://openalex.org/W2116199508","https://openalex.org/W2121528906","https://openalex.org/W2126018475","https://openalex.org/W2129143091","https://openalex.org/W2135201765","https://openalex.org/W2138915272","https://openalex.org/W2143465259","https://openalex.org/W2148940838","https://openalex.org/W2153893571","https://openalex.org/W2163242407","https://openalex.org/W2166445468","https://openalex.org/W2168494054","https://openalex.org/W2324679456","https://openalex.org/W2488076459","https://openalex.org/W2582377764","https://openalex.org/W2794739536","https://openalex.org/W3022254911","https://openalex.org/W3124195391","https://openalex.org/W3125336214","https://openalex.org/W3214237746","https://openalex.org/W4237048973","https://openalex.org/W4254270197","https://openalex.org/W4285719527","https://openalex.org/W6606220198","https://openalex.org/W6606841896","https://openalex.org/W6678589004","https://openalex.org/W6684831422","https://openalex.org/W6789901182"],"related_works":["https://openalex.org/W2371766878","https://openalex.org/W122415103","https://openalex.org/W2348813647","https://openalex.org/W2129530350","https://openalex.org/W2372060123","https://openalex.org/W611692842","https://openalex.org/W2349659979","https://openalex.org/W2390688743","https://openalex.org/W2744244477","https://openalex.org/W2000724425"],"abstract_inverted_index":{"This":[0],"paper":[1],"reports":[2],"on":[3,24,124],"a":[4,85,119,135,152,167],"comparative":[5],"case":[6],"study":[7,101],"of":[8,36,44,54,131,169],"13":[9],"industrial":[10],"firms":[11,22,30,90,98,122,161],"that":[12,60,76,165],"implemented":[13],"an":[14],"enterprise":[15],"resource":[16],"planning":[17],"(ERP)":[18],"system.":[19],"It":[20],"compares":[21],"based":[23],"their":[25],"dialectic":[26],"learning":[27],"process.":[28],"All":[29],"had":[31],"to":[32,91,115],"overcome":[33,92],"knowledge":[34,72,94,107],"barriers":[35],"two":[37,112],"types:":[38],"those":[39,49],"associated":[40,50],"with":[41,51,84,105],"the":[42,45,52,125,139],"configuration":[43,71],"ERP":[46],"package,":[47],"and":[48,65,80,109,128,141],"assimilation":[53,93,106],"new":[55],"work":[56],"processes.":[57],"We":[58],"found":[59],"both":[61,78,138],"strong":[62],"core":[63],"teams":[64],"carefully":[66],"managed":[67],"consulting":[68],"relationships":[69],"addressed":[70],"barriers.":[73,95],"User":[74],"training":[75],"included":[77],"technical":[79],"business":[81],"processes,":[82],"along":[83],"phased":[86],"implementation":[87],"approach,":[88,121,137],"helped":[89],"However,":[96],"all":[97,160],"in":[99,163],"this":[100],"experienced":[102],"ongoing":[103],"concerns":[104],"barriers,":[108],"we":[110],"observed":[111],"different":[113],"approaches":[114],"address":[116],"them.":[117],"In":[118,134],"piecemeal":[120,156],"concentrated":[123],"technology":[126,140],"first":[127],"deferred":[129],"consideration":[130],"process":[132,142],"changes.":[133],"concerted":[136,158],"changes":[143],"were":[144],"undertaken":[145],"together.":[146],"Although":[147],"most":[148],"respondents":[149],"clearly":[150],"stated":[151],"preference":[153],"for":[154],"either":[155],"or":[157],"change,":[159],"engaged":[162],"practices":[164],"reflected":[166],"combination":[168],"these":[170],"approaches.":[171]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":17},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":19},{"year":2019,"cited_by_count":34},{"year":2018,"cited_by_count":23},{"year":2017,"cited_by_count":36},{"year":2016,"cited_by_count":45},{"year":2015,"cited_by_count":63},{"year":2014,"cited_by_count":61},{"year":2013,"cited_by_count":80},{"year":2012,"cited_by_count":60}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}
