{"id":"https://openalex.org/W4407914395","doi":"https://doi.org/10.1080/17517575.2025.2464746","title":"Development of an intelligent hospital information chatbot and evaluation of its system usability","display_name":"Development of an intelligent hospital information chatbot and evaluation of its system usability","publication_year":2025,"publication_date":"2025-02-25","ids":{"openalex":"https://openalex.org/W4407914395","doi":"https://doi.org/10.1080/17517575.2025.2464746"},"language":"en","primary_location":{"id":"doi:10.1080/17517575.2025.2464746","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2025.2464746","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5102800860","display_name":"Tai-Liang Chen","orcid":"https://orcid.org/0000-0002-3347-8161"},"institutions":[{"id":"https://openalex.org/I214539897","display_name":"Wenzao Ursuline University of Languages","ror":"https://ror.org/014k07p29","country_code":"TW","type":"education","lineage":["https://openalex.org/I214539897"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Tai-Liang Chen","raw_affiliation_strings":["Wenzao Ursuline University of Languages"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Wenzao Ursuline University of Languages","institution_ids":["https://openalex.org/I214539897"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101515819","display_name":"Chao\u2010Hung Kuo","orcid":"https://orcid.org/0000-0002-6027-8296"},"institutions":[{"id":"https://openalex.org/I152743029","display_name":"Kaohsiung Medical University","ror":"https://ror.org/03gk81f96","country_code":"TW","type":"education","lineage":["https://openalex.org/I152743029"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chao-Hung Kuo","raw_affiliation_strings":["Kaohsiung Medical University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kaohsiung Medical University","institution_ids":["https://openalex.org/I152743029"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032699407","display_name":"Chun-Hung Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I2802587341","display_name":"Kaohsiung Medical University Chung-Ho Memorial Hospital","ror":"https://ror.org/02xmkec90","country_code":"TW","type":"healthcare","lineage":["https://openalex.org/I2802587341"]},{"id":"https://openalex.org/I152743029","display_name":"Kaohsiung Medical University","ror":"https://ror.org/03gk81f96","country_code":"TW","type":"education","lineage":["https://openalex.org/I152743029"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Chun-Hung Chen","raw_affiliation_strings":["Kaohsiung Medical University Hospital"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kaohsiung Medical University Hospital","institution_ids":["https://openalex.org/I152743029","https://openalex.org/I2802587341"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059818732","display_name":"H.S. Chen","orcid":null},"institutions":[{"id":"https://openalex.org/I4210145822","display_name":"Kaohsiung Municipal Hsiao-Kang Hospital","ror":"https://ror.org/04gn22j10","country_code":"TW","type":"healthcare","lineage":["https://openalex.org/I4210145822"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Hsiu-Shan Chen","raw_affiliation_strings":["Kaohsiung Municipal Siaogang Hospital"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Kaohsiung Municipal Siaogang Hospital","institution_ids":["https://openalex.org/I4210145822"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100773845","display_name":"Yihui Liu","orcid":"https://orcid.org/0000-0002-8758-2482"},"institutions":[{"id":"https://openalex.org/I131948415","display_name":"National Taichung University of Science and Technology","ror":"https://ror.org/05bgcav40","country_code":"TW","type":"education","lineage":["https://openalex.org/I131948415"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Yi-Hui Liu","raw_affiliation_strings":["National Taichung University of Science and Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National Taichung University of Science and Technology","institution_ids":["https://openalex.org/I131948415"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5100773845"],"corresponding_institution_ids":["https://openalex.org/I131948415"],"apc_list":null,"apc_paid":null,"fwci":5.7171,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.95061946,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"19","issue":"3-4","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9819999933242798,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9819999933242798,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14512","display_name":"Technology and Human Factors in Education and Health","score":0.9031999707221985,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8866902589797974},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7914372086524963},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.565087080001831},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4826560616493225},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4457286298274994},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3674994707107544},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3465644121170044},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.32417169213294983},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.26318883895874023}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8866902589797974},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7914372086524963},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.565087080001831},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4826560616493225},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4457286298274994},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3674994707107544},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3465644121170044},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.32417169213294983},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26318883895874023}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/17517575.2025.2464746","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2025.2464746","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W2016896330","https://openalex.org/W2075451638","https://openalex.org/W2102281787","https://openalex.org/W2800077923","https://openalex.org/W3092841162","https://openalex.org/W3103891289","https://openalex.org/W3118661904","https://openalex.org/W3139127941","https://openalex.org/W3159036220","https://openalex.org/W3159634197","https://openalex.org/W3181976586","https://openalex.org/W3202686944","https://openalex.org/W3203698165","https://openalex.org/W4283525622","https://openalex.org/W4296520346","https://openalex.org/W4312181918","https://openalex.org/W4378070293","https://openalex.org/W4386002582","https://openalex.org/W4399771211","https://openalex.org/W4401478173"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2}],"updated_date":"2026-05-23T08:51:43.019350","created_date":"2025-10-10T00:00:00"}