{"id":"https://openalex.org/W3130796965","doi":"https://doi.org/10.1080/17517575.2021.1880642","title":"Investigation of critical success factors for improving supply chain quality management in manufacturing","display_name":"Investigation of critical success factors for improving supply chain quality management in manufacturing","publication_year":2021,"publication_date":"2021-02-08","ids":{"openalex":"https://openalex.org/W3130796965","doi":"https://doi.org/10.1080/17517575.2021.1880642","mag":"3130796965"},"language":"en","primary_location":{"id":"doi:10.1080/17517575.2021.1880642","is_oa":true,"landing_page_url":"https://doi.org/10.1080/17517575.2021.1880642","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/17517575.2021.1880642?needAccess=true","source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/17517575.2021.1880642?needAccess=true","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041023060","display_name":"Ka Yin Chau","orcid":"https://orcid.org/0000-0002-0381-8401"},"institutions":[{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Ka-Yin Chau","raw_affiliation_strings":["Faculty of Business, City University of Macau, Macao, China"],"raw_orcid":"https://orcid.org/0000-0002-0381-8401","affiliations":[{"raw_affiliation_string":"Faculty of Business, City University of Macau, Macao, China","institution_ids":["https://openalex.org/I6469544"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006815488","display_name":"Yuk Ming Tang","orcid":"https://orcid.org/0000-0001-8215-4190"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Yuk Ming Tang","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong"],"raw_orcid":"https://orcid.org/0000-0001-8215-4190","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014912401","display_name":"Xiaoyun Liu","orcid":"https://orcid.org/0000-0002-4417-6468"},"institutions":[{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]},{"id":"https://openalex.org/I916048824","display_name":"Hunan First Normal University","ror":"https://ror.org/00s9d1a36","country_code":"CN","type":"education","lineage":["https://openalex.org/I916048824"]}],"countries":["CN","MO"],"is_corresponding":false,"raw_author_name":"Xiaoyun Liu","raw_affiliation_strings":["Faculty of Business, Hunan First Normal University, City University of Macau, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, Hunan First Normal University, City University of Macau, China","institution_ids":["https://openalex.org/I6469544","https://openalex.org/I916048824"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108276345","display_name":"Yun-Kit Ip","orcid":null},"institutions":[{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Yun-Kit Ip","raw_affiliation_strings":["Faculty of International Tourism and Management, City University of Macau, Macau, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of International Tourism and Management, City University of Macau, Macau, China","institution_ids":["https://openalex.org/I6469544"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075880057","display_name":"Yiran Tao","orcid":"https://orcid.org/0000-0002-8894-5943"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]},{"id":"https://openalex.org/I39555362","display_name":"University of Warwick","ror":"https://ror.org/01a77tt86","country_code":"GB","type":"education","lineage":["https://openalex.org/I39555362"]}],"countries":["GB","HK"],"is_corresponding":false,"raw_author_name":"Yiran Tao","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong","The University of Warwick, Coventry, United Kingdom"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong","institution_ids":["https://openalex.org/I14243506"]},{"raw_affiliation_string":"The University of Warwick, Coventry, United Kingdom","institution_ids":["https://openalex.org/I39555362"]}]}],"institutions":[],"countries_distinct_count":4,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5006815488"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":13.9945,"has_fulltext":true,"cited_by_count":72,"citation_normalized_percentile":{"value":0.99061329,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"15","issue":"10","first_page":"1418","last_page":"1437"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13706","display_name":"Management and Optimization Techniques","score":0.9853000044822693,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9848999977111816,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.7673966884613037},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.7394474148750305},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.7202956080436707},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6713277101516724},{"id":"https://openalex.org/keywords/quality-management","display_name":"Quality management","score":0.6461225152015686},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5874379277229309},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5664579272270203},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5507479906082153},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.47813689708709717},{"id":"https://openalex.org/keywords/supply-chain-risk-management","display_name":"Supply chain risk management","score":0.4608565866947174},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3815850019454956},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36455926299095154},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.27226051688194275},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.21023744344711304},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17987778782844543}],"concepts":[{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.7673966884613037},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.7394474148750305},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.7202956080436707},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6713277101516724},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.6461225152015686},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5874379277229309},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5664579272270203},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5507479906082153},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.47813689708709717},{"id":"https://openalex.org/C192639820","wikidata":"https://www.wikidata.org/wiki/Q1114469","display_name":"Supply chain risk management","level":5,"score":0.4608565866947174},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3815850019454956},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36455926299095154},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.27226051688194275},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.21023744344711304},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17987778782844543},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/17517575.2021.1880642","is_oa":true,"landing_page_url":"https://doi.org/10.1080/17517575.2021.1880642","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/17517575.2021.1880642?needAccess=true","source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/91068","is_oa":true,"landing_page_url":"http://hdl.handle.net/10397/91068","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"}],"best_oa_location":{"id":"doi:10.1080/17517575.2021.1880642","is_oa":true,"landing_page_url":"https://doi.org/10.1080/17517575.2021.1880642","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/17517575.2021.1880642?needAccess=true","source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5799999833106995}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320279","display_name":"University of Warwick","ror":"https://ror.org/01a77tt86"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3130796965.pdf","grobid_xml":"https://content.openalex.org/works/W3130796965.grobid-xml"},"referenced_works_count":67,"referenced_works":["https://openalex.org/W17912661","https://openalex.org/W52319684","https://openalex.org/W60307884","https://openalex.org/W75582612","https://openalex.org/W1467477393","https://openalex.org/W1528347168","https://openalex.org/W1539350173","https://openalex.org/W1557836611","https://openalex.org/W1568113741","https://openalex.org/W1589103605","https://openalex.org/W1590974763","https://openalex.org/W1829134741","https://openalex.org/W1905065835","https://openalex.org/W1962041433","https://openalex.org/W1965516122","https://openalex.org/W1985820263","https://openalex.org/W1992845201","https://openalex.org/W2000565124","https://openalex.org/W2003973838","https://openalex.org/W2010229093","https://openalex.org/W2046564667","https://openalex.org/W2049300055","https://openalex.org/W2057180491","https://openalex.org/W2061486868","https://openalex.org/W2062514218","https://openalex.org/W2074691986","https://openalex.org/W2080175412","https://openalex.org/W2094636500","https://openalex.org/W2098007102","https://openalex.org/W2099054346","https://openalex.org/W2112170191","https://openalex.org/W2114536280","https://openalex.org/W2120173826","https://openalex.org/W2124565988","https://openalex.org/W2129598873","https://openalex.org/W2135492276","https://openalex.org/W2159477006","https://openalex.org/W2165952168","https://openalex.org/W2199088627","https://openalex.org/W2509600987","https://openalex.org/W2530861733","https://openalex.org/W2555693771","https://openalex.org/W2566122978","https://openalex.org/W2595512551","https://openalex.org/W2605350075","https://openalex.org/W2785817865","https://openalex.org/W2798505912","https://openalex.org/W2810507576","https://openalex.org/W2893120988","https://openalex.org/W2900562756","https://openalex.org/W2965439665","https://openalex.org/W2965707972","https://openalex.org/W2976325804","https://openalex.org/W2981059307","https://openalex.org/W2985657475","https://openalex.org/W2990782567","https://openalex.org/W2998410867","https://openalex.org/W3011833756","https://openalex.org/W3024564860","https://openalex.org/W3025268937","https://openalex.org/W3034833589","https://openalex.org/W3125516632","https://openalex.org/W3171805444","https://openalex.org/W4242399942","https://openalex.org/W4248110229","https://openalex.org/W4285719527","https://openalex.org/W4301377693"],"related_works":["https://openalex.org/W2373650738","https://openalex.org/W1604204877","https://openalex.org/W4328025638","https://openalex.org/W4312185910","https://openalex.org/W3136985209","https://openalex.org/W2123950128","https://openalex.org/W4245337337","https://openalex.org/W2902631542","https://openalex.org/W3130796965","https://openalex.org/W2048263887"],"abstract_inverted_index":{"This":[0],"study":[1],"aimed":[2],"to":[3,50],"identify":[4],"and":[5,32,43,104],"prioritise":[6],"critical":[7],"success":[8],"factors":[9,28,53],"(CSFs)":[10],"for":[11],"improving":[12],"supply":[13,79,99],"chain":[14,80,100],"quality":[15,81,84,112],"management":[16,113],"(SCQM)":[17],"under":[18],"the":[19,30,52,55,59,71,86],"context":[20],"of":[21,36,85],"Industry":[22],"4.0.":[23],"We":[24],"identified":[25],"five":[26,37,60],"potential":[27],"from":[29],"literature":[31],"through":[33],"semi-structured":[34],"interviews":[35],"individuals":[38],"in":[39,66,78],"different":[40],"company":[41],"positions":[42],"departments.":[44],"132":[45],"valid":[46],"questionnaires":[47],"were":[48],"used":[49],"measure":[51],"with":[54],"results":[56],"showing":[57],"that":[58],"CSFs":[61],"play":[62],"an":[63,108],"essential":[64],"part":[65],"SCQM.":[67],"Customer":[68],"focus":[69],"was":[70,90],"most":[72],"significant":[73,116],"factor":[74],"positively":[75],"influencing":[76],"improvements":[77],"management.":[82],"The":[83],"information":[87],"technology":[88],"system":[89],"also":[91,106],"important,":[92],"as":[93,95],"well":[94],"increased":[96],"collaboration":[97],"among":[98],"members.":[101],"Process":[102],"integration":[103],"leadership":[105],"had":[107],"impact,":[109],"but":[110],"supplier":[111],"showed":[114],"no":[115],"effect.":[117]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":22},{"year":2022,"cited_by_count":23},{"year":2021,"cited_by_count":5}],"updated_date":"2026-05-03T08:25:01.440150","created_date":"2025-10-10T00:00:00"}
