{"id":"https://openalex.org/W3022451299","doi":"https://doi.org/10.1080/17517575.2020.1765023","title":"Exploring the social broadcasting crisis communication: insights from the mars recall scandal","display_name":"Exploring the social broadcasting crisis communication: insights from the mars recall scandal","publication_year":2020,"publication_date":"2020-06-28","ids":{"openalex":"https://openalex.org/W3022451299","doi":"https://doi.org/10.1080/17517575.2020.1765023","mag":"3022451299"},"language":"en","primary_location":{"id":"doi:10.1080/17517575.2020.1765023","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2020.1765023","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research-information.bris.ac.uk/ws/files/234306703/Manuscript_V9_sub_with_authors_deposit_002_.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100676361","display_name":"Jie Ma","orcid":"https://orcid.org/0000-0001-7490-6364"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Jie Ma","raw_affiliation_strings":["Newcastle Business School, Northumbria University Newcastle upon Tyne, Newcastle upon Tyne, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Newcastle Business School, Northumbria University Newcastle upon Tyne, Newcastle upon Tyne, UK","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5059192402","display_name":"Ying Kei Tse","orcid":"https://orcid.org/0000-0001-6174-0326"},"institutions":[{"id":"https://openalex.org/I79510175","display_name":"Cardiff University","ror":"https://ror.org/03kk7td41","country_code":"GB","type":"education","lineage":["https://openalex.org/I79510175"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Ying Kei Tse","raw_affiliation_strings":["Cardiff Business School, Cardiff University Cathays, Cardiff, UK"],"raw_orcid":"https://orcid.org/0000-0001-6174-0326","affiliations":[{"raw_affiliation_string":"Cardiff Business School, Cardiff University Cathays, Cardiff, UK","institution_ids":["https://openalex.org/I79510175"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085763871","display_name":"Yuji Sato","orcid":null},"institutions":[{"id":"https://openalex.org/I98940699","display_name":"Chukyo University","ror":"https://ror.org/04ajrmg05","country_code":"JP","type":"education","lineage":["https://openalex.org/I98940699"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Yuji Sato","raw_affiliation_strings":["Graduate School of Management, Chukyo University, Nagoya, Aichi, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School of Management, Chukyo University, Nagoya, Aichi, Japan","institution_ids":["https://openalex.org/I98940699"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087964061","display_name":"Minhao Zhang","orcid":"https://orcid.org/0000-0002-1334-4481"},"institutions":[{"id":"https://openalex.org/I36234482","display_name":"University of Bristol","ror":"https://ror.org/0524sp257","country_code":"GB","type":"education","lineage":["https://openalex.org/I36234482"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Minhao Zhang","raw_affiliation_strings":["School of Economics, Finance and Management, University of Bristol Howard House, Bristol, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics, Finance and Management, University of Bristol Howard House, Bristol, UK","institution_ids":["https://openalex.org/I36234482"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5004503395","display_name":"Zhou Lu","orcid":"https://orcid.org/0000-0001-6004-6754"},"institutions":[{"id":"https://openalex.org/I110109458","display_name":"Tianjin University of Commerce","ror":"https://ror.org/02b6amy98","country_code":"CN","type":"education","lineage":["https://openalex.org/I110109458"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zhou Lu","raw_affiliation_strings":["School of Economics, Tianjin University of Commerce Tianjin, Tianjin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics, Tianjin University of Commerce Tianjin, Tianjin, China","institution_ids":["https://openalex.org/I110109458"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5059192402"],"corresponding_institution_ids":["https://openalex.org/I79510175"],"apc_list":null,"apc_paid":null,"fwci":1.8939,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.87876314,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"15","issue":"3","first_page":"420","last_page":"443"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9915000200271606,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10133","display_name":"Media Studies and Communication","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-communication","display_name":"Crisis communication","score":0.8182168006896973},{"id":"https://openalex.org/keywords/recall","display_name":"Recall","score":0.7787107229232788},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5613855123519897},{"id":"https://openalex.org/keywords/broadcasting","display_name":"Broadcasting (networking)","score":0.5569041967391968},{"id":"https://openalex.org/keywords/mars-exploration-program","display_name":"Mars Exploration Program","score":0.5557934045791626},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5196296572685242},{"id":"https://openalex.org/keywords/ask-price","display_name":"Ask price","score":0.4680126905441284},{"id":"https://openalex.org/keywords/models-of-communication","display_name":"Models of communication","score":0.4295307993888855},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.429293155670166},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3847164213657379},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.35809171199798584},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3315547704696655},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3184245228767395},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2536758780479431},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.24920359253883362},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24800094962120056},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.21988502144813538},{"id":"https://openalex.org/keywords/cognitive-psychology","display_name":"Cognitive psychology","score":0.1389823853969574},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.10377708077430725}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.8182168006896973},{"id":"https://openalex.org/C100660578","wikidata":"https://www.wikidata.org/wiki/Q18733","display_name":"Recall","level":2,"score":0.7787107229232788},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5613855123519897},{"id":"https://openalex.org/C110157686","wikidata":"https://www.wikidata.org/wiki/Q922122","display_name":"Broadcasting (networking)","level":2,"score":0.5569041967391968},{"id":"https://openalex.org/C83260615","wikidata":"https://www.wikidata.org/wiki/Q6773121","display_name":"Mars Exploration Program","level":2,"score":0.5557934045791626},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5196296572685242},{"id":"https://openalex.org/C90329073","wikidata":"https://www.wikidata.org/wiki/Q914232","display_name":"Ask price","level":2,"score":0.4680126905441284},{"id":"https://openalex.org/C158156997","wikidata":"https://www.wikidata.org/wiki/Q1416645","display_name":"Models of communication","level":2,"score":0.4295307993888855},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.429293155670166},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3847164213657379},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.35809171199798584},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3315547704696655},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3184245228767395},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2536758780479431},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.24920359253883362},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24800094962120056},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.21988502144813538},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.1389823853969574},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.10377708077430725},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/17517575.2020.1765023","is_oa":false,"landing_page_url":"https://doi.org/10.1080/17517575.2020.1765023","pdf_url":null,"source":{"id":"https://openalex.org/S24861202","display_name":"Enterprise Information Systems","issn_l":"1751-7575","issn":["1751-7575","1751-7583"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Enterprise Information Systems","raw_type":"journal-article"},{"id":"pmh:oai:nrl.northumbria.ac.uk:43000","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401884","display_name":"Northumbria Research Link (Northumbria University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I32394136","host_organization_name":"Northumbria University","host_organization_lineage":["https://openalex.org/I32394136"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:research-information.bris.ac.uk:publications/eaaf435a-9099-4961-a125-ddabc2790eaa","is_oa":true,"landing_page_url":"https://research-information.bris.ac.uk/en/publications/eaaf435a-9099-4961-a125-ddabc2790eaa","pdf_url":"https://research-information.bris.ac.uk/ws/files/234306703/Manuscript_V9_sub_with_authors_deposit_002_.pdf","source":{"id":"https://openalex.org/S4306400895","display_name":"Bristol Research (University of Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I36234482","host_organization_name":"University of Bristol","host_organization_lineage":["https://openalex.org/I36234482"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":{"id":"pmh:oai:research-information.bris.ac.uk:publications/eaaf435a-9099-4961-a125-ddabc2790eaa","is_oa":true,"landing_page_url":"https://research-information.bris.ac.uk/en/publications/eaaf435a-9099-4961-a125-ddabc2790eaa","pdf_url":"https://research-information.bris.ac.uk/ws/files/234306703/Manuscript_V9_sub_with_authors_deposit_002_.pdf","source":{"id":"https://openalex.org/S4306400895","display_name":"Bristol Research (University of Bristol)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I36234482","host_organization_name":"University of Bristol","host_organization_lineage":["https://openalex.org/I36234482"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G4779124214","display_name":null,"funder_award_id":"LZ20G010002","funder_id":"https://openalex.org/F4320338464","funder_display_name":"Natural Science Foundation of Zhejiang Province"}],"funders":[{"id":"https://openalex.org/F4320338464","display_name":"Natural Science Foundation of Zhejiang Province","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W3022451299.pdf"},"referenced_works_count":92,"referenced_works":["https://openalex.org/W171248876","https://openalex.org/W268257668","https://openalex.org/W584954937","https://openalex.org/W601070381","https://openalex.org/W1500693574","https://openalex.org/W1505742155","https://openalex.org/W1554235756","https://openalex.org/W1595072765","https://openalex.org/W1599568072","https://openalex.org/W1603489068","https://openalex.org/W1638501542","https://openalex.org/W1963658303","https://openalex.org/W1964993936","https://openalex.org/W1966598338","https://openalex.org/W1966599906","https://openalex.org/W1967879809","https://openalex.org/W1971171843","https://openalex.org/W1973512904","https://openalex.org/W1974585330","https://openalex.org/W1978712750","https://openalex.org/W1982247528","https://openalex.org/W1983849556","https://openalex.org/W1985749074","https://openalex.org/W1998511687","https://openalex.org/W2002711204","https://openalex.org/W2004214228","https://openalex.org/W2016990564","https://openalex.org/W2022331101","https://openalex.org/W2029485242","https://openalex.org/W2034160674","https://openalex.org/W2046804949","https://openalex.org/W2050619059","https://openalex.org/W2051896002","https://openalex.org/W2055469337","https://openalex.org/W2061141735","https://openalex.org/W2062913298","https://openalex.org/W2069688659","https://openalex.org/W2070213539","https://openalex.org/W2071414909","https://openalex.org/W2074091245","https://openalex.org/W2077147756","https://openalex.org/W2084046180","https://openalex.org/W2084591134","https://openalex.org/W2099977575","https://openalex.org/W2100897439","https://openalex.org/W2101196063","https://openalex.org/W2102861780","https://openalex.org/W2112205306","https://openalex.org/W2116247756","https://openalex.org/W2120586626","https://openalex.org/W2121001699","https://openalex.org/W2135035282","https://openalex.org/W2141272680","https://openalex.org/W2141600045","https://openalex.org/W2141902981","https://openalex.org/W2141975087","https://openalex.org/W2148174543","https://openalex.org/W2148565978","https://openalex.org/W2149142441","https://openalex.org/W2150545684","https://openalex.org/W2155591467","https://openalex.org/W2160660844","https://openalex.org/W2168681504","https://openalex.org/W2169399557","https://openalex.org/W2175269250","https://openalex.org/W2227904035","https://openalex.org/W2266348216","https://openalex.org/W2289945304","https://openalex.org/W2318167217","https://openalex.org/W2340643446","https://openalex.org/W2352058509","https://openalex.org/W2401829318","https://openalex.org/W2461199507","https://openalex.org/W2463706304","https://openalex.org/W2559281708","https://openalex.org/W2587275352","https://openalex.org/W2592296456","https://openalex.org/W2732959963","https://openalex.org/W2790166049","https://openalex.org/W2790282462","https://openalex.org/W2792683593","https://openalex.org/W2794718431","https://openalex.org/W2895345689","https://openalex.org/W2945552109","https://openalex.org/W2945940803","https://openalex.org/W3015683314","https://openalex.org/W3123679541","https://openalex.org/W4239946314","https://openalex.org/W4247239021","https://openalex.org/W4253139453","https://openalex.org/W4255173720","https://openalex.org/W6631138889"],"related_works":["https://openalex.org/W2168627904","https://openalex.org/W2515552481","https://openalex.org/W156769215","https://openalex.org/W1570348318","https://openalex.org/W2015444353","https://openalex.org/W3013494979","https://openalex.org/W4308101915","https://openalex.org/W2374794565","https://openalex.org/W1561210047","https://openalex.org/W2091317523"],"abstract_inverted_index":{"This":[0],"study":[1,26,44],"aims":[2],"to":[3,34,53],"investigate":[4],"how":[5,88],"Twitter":[6],"has":[7,49,72],"been":[8,51],"used":[9,52],"during":[10],"an":[11],"international":[12],"product":[13,39],"recall.":[14],"Based":[15],"on":[16],"the":[17,21,25,36,47,61,68,76,81],"SMCC":[18],"model":[19,32],"and":[20,56,80,94],"Crisis":[22],"Response":[23],"framework,":[24],"proposes":[27],"a":[28],"new":[29],"crisis":[30,92],"communication":[31,93],"(SBCC)":[33],"analyse":[35],"2016":[37],"Mars":[38],"recall":[40],"tweet":[41],"dataset.":[42],"The":[43],"finds":[45,66],"that":[46,67],"platform":[48],"mainly":[50],"ask":[54],"questions":[55],"spread":[57],"negative":[58],"information":[59,69],"from":[60],"news":[62],"media.":[63],"It":[64],"also":[65],"diffusion":[70],"(retweeting)":[71],"positive":[73],"associations":[74],"with":[75],"number":[77],"of":[78,83],"followers":[79],"use":[82],"Hashtags.":[84],"These":[85],"findings":[86],"suggest":[87],"organisations":[89],"should":[90],"supervise":[91],"hence":[95],"can":[96],"protect":[97],"reputational":[98],"assets.":[99]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
