{"id":"https://openalex.org/W4387343327","doi":"https://doi.org/10.1080/12460125.2023.2263677","title":"The perspectives of decision support in hotel industry: systematic review and bibliometric analysis","display_name":"The perspectives of decision support in hotel industry: systematic review and bibliometric analysis","publication_year":2023,"publication_date":"2023-10-04","ids":{"openalex":"https://openalex.org/W4387343327","doi":"https://doi.org/10.1080/12460125.2023.2263677"},"language":"en","primary_location":{"id":"doi:10.1080/12460125.2023.2263677","is_oa":false,"landing_page_url":"https://doi.org/10.1080/12460125.2023.2263677","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019865147","display_name":"Tamara \u0106urlin","orcid":null},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Tamara \u0106urlin","raw_affiliation_strings":["University of Zagreb","Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Zagreb","institution_ids":["https://openalex.org/I181343428"]},{"raw_affiliation_string":"Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049772224","display_name":"Bo\u017eidar Jakovi\u0107","orcid":"https://orcid.org/0000-0001-5842-7937"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Bo\u017eidar Jakovi\u0107","raw_affiliation_strings":["University of Zagreb","Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia"],"raw_orcid":"https://orcid.org/0000-0001-5842-7937","affiliations":[{"raw_affiliation_string":"University of Zagreb","institution_ids":["https://openalex.org/I181343428"]},{"raw_affiliation_string":"Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035058357","display_name":"Zoran Wittine","orcid":"https://orcid.org/0000-0001-7119-2706"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Zoran Wittine","raw_affiliation_strings":["University of Zagreb","Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia"],"raw_orcid":"https://orcid.org/0000-0001-7119-2706","affiliations":[{"raw_affiliation_string":"University of Zagreb","institution_ids":["https://openalex.org/I181343428"]},{"raw_affiliation_string":"Faculty of Economics & Business, University of Zagreb, Zagreb, Croatia","institution_ids":["https://openalex.org/I181343428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5035058357"],"corresponding_institution_ids":["https://openalex.org/I181343428"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.22692309,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"33","issue":"4","first_page":"629","last_page":"644"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/decision-analysis","display_name":"Decision analysis","score":0.5982358455657959},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5716648101806641},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.5617762207984924},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.5384220480918884},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.5383056402206421},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.5354191660881042},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.476239949464798},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.4170067012310028},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4167134165763855},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3033255934715271},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.289633184671402},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0955890417098999}],"concepts":[{"id":"https://openalex.org/C186116695","wikidata":"https://www.wikidata.org/wiki/Q5249226","display_name":"Decision analysis","level":2,"score":0.5982358455657959},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5716648101806641},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5617762207984924},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.5384220480918884},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.5383056402206421},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.5354191660881042},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.476239949464798},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4170067012310028},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4167134165763855},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3033255934715271},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.289633184671402},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0955890417098999},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C144237770","wikidata":"https://www.wikidata.org/wiki/Q747534","display_name":"Mathematical economics","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/12460125.2023.2263677","is_oa":false,"landing_page_url":"https://doi.org/10.1080/12460125.2023.2263677","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.4699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W1974157859","https://openalex.org/W1976785804","https://openalex.org/W1983017713","https://openalex.org/W1987313171","https://openalex.org/W2071668565","https://openalex.org/W2104170447","https://openalex.org/W2122559393","https://openalex.org/W2142078435","https://openalex.org/W2333235009","https://openalex.org/W2549624130","https://openalex.org/W2605614336","https://openalex.org/W2765389805","https://openalex.org/W2790460357","https://openalex.org/W2907901032","https://openalex.org/W2917187314","https://openalex.org/W2917562991","https://openalex.org/W2961465854","https://openalex.org/W2969124341","https://openalex.org/W2969625533","https://openalex.org/W2972941189","https://openalex.org/W2989074729","https://openalex.org/W3020637112","https://openalex.org/W3121075725","https://openalex.org/W3125336414","https://openalex.org/W3128394414","https://openalex.org/W3171957901","https://openalex.org/W3187882290","https://openalex.org/W3216422549","https://openalex.org/W4206375572"],"related_works":["https://openalex.org/W3167248615","https://openalex.org/W3195436559","https://openalex.org/W40154911","https://openalex.org/W2057290649","https://openalex.org/W250174581","https://openalex.org/W2373766366","https://openalex.org/W3171522609","https://openalex.org/W2029400148","https://openalex.org/W3123149354","https://openalex.org/W4301934261"],"abstract_inverted_index":{"ABSTRACTDecision":[0],"support":[1,27,109],"methods":[2,74],"are":[3],"used":[4],"widely":[5],"in":[6,110],"different":[7],"industries":[8],"to":[9,42,48,67],"advance":[10],"decision-making":[11],"and":[12,38,56,59,75,86,135],"strategy":[13],"development":[14,115],"with":[15],"the":[16,23,52,63,93,101,106,111,131,137,142,162],"purpose":[17],"of":[18,51,73,105,157],"achieving":[19],"company\u2019s":[20],"goals.":[21],"In":[22,65],"hotel":[24,112],"industry,":[25],"decision":[26],"strategies":[28],"became":[29],"a":[30,71],"tool":[31],"for":[32,139],"gaining":[33],"competitive":[34],"advantage":[35],"through":[36],"personalisation":[37],"providing":[39,126],"curated":[40],"offers":[41],"potential":[43,155],"guests.":[44],"This":[45],"paper":[46,69],"aims":[47],"explore":[49],"state":[50],"art":[53],"on":[54,118,125,130,141],"investigations":[55,122],"establish":[57],"relevance":[58],"key":[60],"focuses":[61],"within":[62],"topic.":[64,107],"order":[66],"achieve":[68],"goals":[70],"combination":[72],"analytic":[76],"tools":[77],"were":[78],"utilised,":[79],"such":[80],"as":[81],"bibliometric":[82],"analysis,":[83],"citation":[84],"analysis":[85,94,152],"cluster":[87],"analysis.":[88],"Results":[89],"which":[90],"emerged":[91],"from":[92],"point":[95],"out":[96],"that":[97],"information":[98],"technology":[99],"is":[100,116],"most":[102],"critical":[103],"perspective":[104],"Decision":[108,148],"industry\u2019s":[113],"further":[114],"dependent":[117],"technological":[119],"advancement.":[120],"Future":[121],"could":[123],"concentrate":[124],"more":[127],"profound":[128],"knowledge":[129],"individual":[132],"focus":[133],"areas,":[134],"expand":[136],"investigation,":[138],"instance,":[140],"tourism":[143],"sector":[144],"or":[145],"hospitality":[146],"industry.KEYWORDS:":[147],"supporthotel":[149],"industryonline":[150],"reviewsbibliometric":[151],"Disclosure":[153],"statementNo":[154],"conflict":[156],"interest":[158],"was":[159],"reported":[160],"by":[161],"author(s).":[163]},"counts_by_year":[],"updated_date":"2026-02-07T06:11:34.122080","created_date":"2025-10-10T00:00:00"}