{"id":"https://openalex.org/W4379384131","doi":"https://doi.org/10.1080/10919392.2023.2215666","title":"CHATBOTS IN THE WORKPLACE: A TECHNOLOGY ACCEPTANCE STUDY APPLYING USES AND GRATIFICATIONS IN COWORKING SPACES","display_name":"CHATBOTS IN THE WORKPLACE: A TECHNOLOGY ACCEPTANCE STUDY APPLYING USES AND GRATIFICATIONS IN COWORKING SPACES","publication_year":2022,"publication_date":"2022-10-02","ids":{"openalex":"https://openalex.org/W4379384131","doi":"https://doi.org/10.1080/10919392.2023.2215666"},"language":"en","primary_location":{"id":"doi:10.1080/10919392.2023.2215666","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2023.2215666","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5010929754","display_name":"Cristopher Siegfried Kopplin","orcid":"https://orcid.org/0000-0003-2728-2944"},"institutions":[{"id":"https://openalex.org/I54009628","display_name":"University of Bayreuth","ror":"https://ror.org/0234wmv40","country_code":"DE","type":"education","lineage":["https://openalex.org/I54009628"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Cristopher Siegfried Kopplin","raw_affiliation_strings":["Chair of Marketing & Innovation, University of Bayreuth, Bayreuth, Germany"],"affiliations":[{"raw_affiliation_string":"Chair of Marketing & Innovation, University of Bayreuth, Bayreuth, Germany","institution_ids":["https://openalex.org/I54009628"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5010929754"],"corresponding_institution_ids":["https://openalex.org/I54009628"],"apc_list":null,"apc_paid":null,"fwci":7.2055,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.96585048,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"32","issue":"3-4","first_page":"232","last_page":"257"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8763922452926636},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.6413344144821167},{"id":"https://openalex.org/keywords/technology-acceptance-model","display_name":"Technology acceptance model","score":0.5076104402542114},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.46494144201278687},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.4647829532623291},{"id":"https://openalex.org/keywords/norm","display_name":"Norm (philosophy)","score":0.46437162160873413},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.42966026067733765},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.39310649037361145},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3915420174598694},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.2801726460456848},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2594861388206482},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.16385477781295776},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12401413917541504}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8763922452926636},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.6413344144821167},{"id":"https://openalex.org/C2776185967","wikidata":"https://www.wikidata.org/wiki/Q112945","display_name":"Technology acceptance model","level":3,"score":0.5076104402542114},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.46494144201278687},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.4647829532623291},{"id":"https://openalex.org/C191795146","wikidata":"https://www.wikidata.org/wiki/Q3878446","display_name":"Norm (philosophy)","level":2,"score":0.46437162160873413},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42966026067733765},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39310649037361145},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3915420174598694},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.2801726460456848},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2594861388206482},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.16385477781295776},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12401413917541504},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10919392.2023.2215666","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2023.2215666","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/5","score":0.7099999785423279,"display_name":"Gender equality"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":126,"referenced_works":["https://openalex.org/W6310950","https://openalex.org/W119818611","https://openalex.org/W969897168","https://openalex.org/W1204404493","https://openalex.org/W1491644571","https://openalex.org/W1517229207","https://openalex.org/W1517701247","https://openalex.org/W1520714623","https://openalex.org/W1578907434","https://openalex.org/W1591013228","https://openalex.org/W1791587663","https://openalex.org/W1837843568","https://openalex.org/W1860620008","https://openalex.org/W1965355450","https://openalex.org/W1965410815","https://openalex.org/W1972303567","https://openalex.org/W1984827951","https://openalex.org/W1984947418","https://openalex.org/W1985617553","https://openalex.org/W1987450023","https://openalex.org/W1988050849","https://openalex.org/W1990290172","https://openalex.org/W1993661382","https://openalex.org/W1994549423","https://openalex.org/W1998329525","https://openalex.org/W2000380427","https://openalex.org/W2001426570","https://openalex.org/W2006046124","https://openalex.org/W2006229724","https://openalex.org/W2008169991","https://openalex.org/W2012333100","https://openalex.org/W2019490403","https://openalex.org/W2024910115","https://openalex.org/W2028640831","https://openalex.org/W2032623537","https://openalex.org/W2033230229","https://openalex.org/W2034880228","https://openalex.org/W2036389121","https://openalex.org/W2036395861","https://openalex.org/W2041639826","https://openalex.org/W2051496548","https://openalex.org/W2051626970","https://openalex.org/W2055532432","https://openalex.org/W2062299969","https://openalex.org/W2065545125","https://openalex.org/W2066571272","https://openalex.org/W2069861487","https://openalex.org/W2070331647","https://openalex.org/W2071141511","https://openalex.org/W2095535364","https://openalex.org/W2098481455","https://openalex.org/W2098685541","https://openalex.org/W2099697766","https://openalex.org/W2100379340","https://openalex.org/W2104799281","https://openalex.org/W2105846236","https://openalex.org/W2106595660","https://openalex.org/W2112042732","https://openalex.org/W2112149259","https://openalex.org/W2113431735","https://openalex.org/W2119681300","https://openalex.org/W2130801612","https://openalex.org/W2134884007","https://openalex.org/W2140561695","https://openalex.org/W2145588672","https://openalex.org/W2150238850","https://openalex.org/W2154843660","https://openalex.org/W2158296862","https://openalex.org/W2159516798","https://openalex.org/W2162061662","https://openalex.org/W2168569455","https://openalex.org/W2169737976","https://openalex.org/W2174701453","https://openalex.org/W2342472925","https://openalex.org/W2343823396","https://openalex.org/W2437053860","https://openalex.org/W2474237956","https://openalex.org/W2519974261","https://openalex.org/W2521618756","https://openalex.org/W2523440140","https://openalex.org/W2561541699","https://openalex.org/W2583221171","https://openalex.org/W2590123299","https://openalex.org/W2612696977","https://openalex.org/W2727289269","https://openalex.org/W2727779802","https://openalex.org/W2733383632","https://openalex.org/W2738929809","https://openalex.org/W2753883666","https://openalex.org/W2761916749","https://openalex.org/W2777446530","https://openalex.org/W2783089003","https://openalex.org/W2784131175","https://openalex.org/W2786141192","https://openalex.org/W2787096751","https://openalex.org/W2811250622","https://openalex.org/W2883650922","https://openalex.org/W2888120430","https://openalex.org/W2888222554","https://openalex.org/W2896512139","https://openalex.org/W2902269021","https://openalex.org/W2904824718","https://openalex.org/W2905811773","https://openalex.org/W2912812321","https://openalex.org/W2914067698","https://openalex.org/W2938704773","https://openalex.org/W2942968409","https://openalex.org/W2945049087","https://openalex.org/W2956074555","https://openalex.org/W2973537858","https://openalex.org/W3011830977","https://openalex.org/W3047459457","https://openalex.org/W3083692829","https://openalex.org/W3092700310","https://openalex.org/W3102474786","https://openalex.org/W3122877168","https://openalex.org/W3125182500","https://openalex.org/W3125976894","https://openalex.org/W4207014596","https://openalex.org/W4235678817","https://openalex.org/W4236521339","https://openalex.org/W4249810354","https://openalex.org/W4318014888","https://openalex.org/W4318263917","https://openalex.org/W4319083882","https://openalex.org/W4319301505"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"The":[0],"uses":[1],"and":[2,20,39,64,69,85,88,121,147],"gratifications":[3],"approach":[4],"is":[5,46,108],"used":[6],"to":[7,24,48,92,128,143,152,158,168],"examine":[8],"chatbot":[9,78,141],"acceptance":[10,36,79],"in":[11,80,101,156],"coworking":[12],"spaces,":[13],"identifying":[14],"how":[15],"coworkers":[16,45],"perceive":[17],"the":[18,50,81,148],"technology":[19,35],"may":[21,163],"use":[22,129],"it":[23],"facilitate":[25],"their":[26],"tasks.":[27],"To":[28],"do":[29,123],"so,":[30],"potential":[31],"influence":[32,77],"factors":[33,100],"shaping":[34],"are":[37],"explored,":[38],"a":[40,54,94,110,130,139],"sample":[41],"of":[42,57,83,103],"101":[43],"German":[44],"employed":[47],"confirm":[49],"framework":[51],"drawing":[52],"on":[53],"quantitative":[55],"combination":[56],"partial":[58],"least":[59],"squares":[60],"structural":[61],"equation":[62],"modeling":[63],"necessary":[65,86,111],"condition":[66],"analysis.":[67],"Instrumental":[68],"non-instrumental":[70],"gratifications,":[71],"as":[72,74,172],"well":[73],"social":[75,89,106,145],"norm,":[76,146],"form":[82],"sufficient":[84],"conditions,":[87],"norm":[90,107],"appears":[91],"have":[93],"more":[95],"substantial":[96],"impact":[97],"than":[98],"hedonic":[99,154],"terms":[102],"sufficiency.":[104],"However,":[105],"not":[109,124],"condition.":[112],"A":[113],"moderator":[114],"analysis":[115],"reveals":[116],"that":[117],"privacy":[118],"concerns,":[119],"age":[120],"gender":[122],"affect":[125],"individuals\u2019":[126],"intention":[127],"chatbot.":[131],"Coworking":[132],"space":[133],"providers":[134],"thus":[135],"benefit":[136],"from":[137],"establishing":[138],"standard":[140],"solution":[142,150],"leverage":[144],"chosen":[149],"needs":[151],"fulfill":[153],"expectations":[155],"addition":[157],"being":[159],"useful.":[160],"Software":[161],"vendors":[162],"also":[164],"integrate":[165],"dedicated":[166],"interfaces":[167],"powerful":[169],"solutions":[170],"such":[171],"ChatGPT.":[173]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}