{"id":"https://openalex.org/W4376876399","doi":"https://doi.org/10.1080/10919392.2023.2177070","title":"A PERFORMANCE INDEX FOR TRADITIONAL RETAILERS INCORPORATING DIGITAL MARKETPLACE: BENCHMARKING THROUGH DATA ENVELOPMENT ANALYSIS (DEA)","display_name":"A PERFORMANCE INDEX FOR TRADITIONAL RETAILERS INCORPORATING DIGITAL MARKETPLACE: BENCHMARKING THROUGH DATA ENVELOPMENT ANALYSIS (DEA)","publication_year":2022,"publication_date":"2022-10-02","ids":{"openalex":"https://openalex.org/W4376876399","doi":"https://doi.org/10.1080/10919392.2023.2177070"},"language":"en","primary_location":{"id":"doi:10.1080/10919392.2023.2177070","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2023.2177070","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067425849","display_name":"Isot\u00edlia Costa Melo","orcid":"https://orcid.org/0000-0002-4210-9325"},"institutions":[{"id":"https://openalex.org/I4387155791","display_name":"Centre Europ\u00e9en de Recherche en Economie Financi\u00e8re et Gestion des Entreprises","ror":"https://ror.org/0106d5c37","country_code":null,"type":"facility","lineage":["https://openalex.org/I4387155791","https://openalex.org/I90183372"]},{"id":"https://openalex.org/I90183372","display_name":"Universit\u00e9 de Lorraine","ror":"https://ror.org/04vfs2w97","country_code":"FR","type":"education","lineage":["https://openalex.org/I90183372"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"I. Costa Melo","raw_affiliation_strings":["ICN Business School, CEREFIGE - Universit\u00e9 de Lorraine, France, Paris"],"affiliations":[{"raw_affiliation_string":"ICN Business School, CEREFIGE - Universit\u00e9 de Lorraine, France, Paris","institution_ids":["https://openalex.org/I4387155791","https://openalex.org/I90183372"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014777165","display_name":"Paulo Nocera Alves","orcid":"https://orcid.org/0000-0002-8906-788X"},"institutions":[{"id":"https://openalex.org/I2802166871","display_name":"Universidad Cat\u00f3lica del Norte","ror":"https://ror.org/02akpm128","country_code":"CL","type":"education","lineage":["https://openalex.org/I2802166871"]}],"countries":["CL"],"is_corresponding":false,"raw_author_name":"P. N. Alves Junior","raw_affiliation_strings":["Escuela de Ingenier\u00eda de Coquimbo (EIC), Universidad Cat\u00f3lica del Norte (UCN), Coquimbo, Chile"],"affiliations":[{"raw_affiliation_string":"Escuela de Ingenier\u00eda de Coquimbo (EIC), Universidad Cat\u00f3lica del Norte (UCN), Coquimbo, Chile","institution_ids":["https://openalex.org/I2802166871"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5050644597","display_name":"J\u00e9ssica Syrio Callefi","orcid":"https://orcid.org/0000-0001-7037-5981"},"institutions":[{"id":"https://openalex.org/I123443094","display_name":"Universidade Estadual de Maring\u00e1","ror":"https://ror.org/04bqqa360","country_code":"BR","type":"education","lineage":["https://openalex.org/I123443094"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"J. S. Callefi","raw_affiliation_strings":["State University of Maring\u00e1 (UEM), Industrial Engineering Department, Maring\u00e1, Brazil"],"affiliations":[{"raw_affiliation_string":"State University of Maring\u00e1 (UEM), Industrial Engineering Department, Maring\u00e1, Brazil","institution_ids":["https://openalex.org/I123443094"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5045201692","display_name":"Tatiana Kimura Kodama","orcid":"https://orcid.org/0000-0002-8583-6469"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"T. K. Kodama","raw_affiliation_strings":["S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil"],"affiliations":[{"raw_affiliation_string":"S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068313083","display_name":"Marcelo Seido Nagano","orcid":"https://orcid.org/0000-0002-0239-1725"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"M. S. Nagano","raw_affiliation_strings":["S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil"],"affiliations":[{"raw_affiliation_string":"S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil","institution_ids":["https://openalex.org/I17974374"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5043351694","display_name":"Daisy Aparecida do Nascimento Rebelatto","orcid":"https://orcid.org/0000-0003-0611-1492"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"D. A. N. Rebelatto","raw_affiliation_strings":["S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil"],"affiliations":[{"raw_affiliation_string":"S\u00e3o Carlos School of Engineering (EESC), University of S\u00e3o Paulo (USP), S\u00e3o Carlos, Brazil","institution_ids":["https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5067425849"],"corresponding_institution_ids":["https://openalex.org/I4387155791","https://openalex.org/I90183372"],"apc_list":null,"apc_paid":null,"fwci":1.0142,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.79360465,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"32","issue":"3-4","first_page":"196","last_page":"216"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10357","display_name":"Efficiency Analysis Using DEA","score":0.9883000254631042,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9749000072479248,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9427000284194946,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.9349249601364136},{"id":"https://openalex.org/keywords/data-envelopment-analysis","display_name":"Data envelopment analysis","score":0.840198814868927},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5943330526351929},{"id":"https://openalex.org/keywords/index","display_name":"Index (typography)","score":0.5709474682807922},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5207642912864685},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.4533804953098297},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.44675353169441223},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.42552968859672546},{"id":"https://openalex.org/keywords/gross-margin","display_name":"Gross margin","score":0.4251229465007782},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.40254348516464233},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.343878835439682},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.13622930645942688},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.12001243233680725}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.9349249601364136},{"id":"https://openalex.org/C22088475","wikidata":"https://www.wikidata.org/wiki/Q647974","display_name":"Data envelopment analysis","level":2,"score":0.840198814868927},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5943330526351929},{"id":"https://openalex.org/C2777382242","wikidata":"https://www.wikidata.org/wiki/Q6017816","display_name":"Index (typography)","level":2,"score":0.5709474682807922},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5207642912864685},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.4533804953098297},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.44675353169441223},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.42552968859672546},{"id":"https://openalex.org/C15430695","wikidata":"https://www.wikidata.org/wiki/Q11157999","display_name":"Gross margin","level":3,"score":0.4251229465007782},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.40254348516464233},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.343878835439682},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.13622930645942688},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.12001243233680725},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.0},{"id":"https://openalex.org/C129361004","wikidata":"https://www.wikidata.org/wiki/Q2470236","display_name":"Profitability index","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10919392.2023.2177070","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2023.2177070","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},{"id":"pmh:oai:HAL:hal-04318315v1","is_oa":false,"landing_page_url":"https://hal.science/hal-04318315","pdf_url":null,"source":{"id":"https://openalex.org/S4406922466","display_name":"SPIRE - Sciences Po Institutional REpository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce, 2023, 32 (3-4), pp.196-216. &#x27E8;10.1080/10919392.2023.2177070&#x27E9;","raw_type":"Journal articles"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6299999952316284,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":44,"referenced_works":["https://openalex.org/W857445340","https://openalex.org/W1973720019","https://openalex.org/W1987429377","https://openalex.org/W1996923490","https://openalex.org/W1999241131","https://openalex.org/W2001101250","https://openalex.org/W2026496668","https://openalex.org/W2032728995","https://openalex.org/W2040329679","https://openalex.org/W2044895909","https://openalex.org/W2058554563","https://openalex.org/W2066523028","https://openalex.org/W2073305391","https://openalex.org/W2074531309","https://openalex.org/W2075763914","https://openalex.org/W2076452041","https://openalex.org/W2097173585","https://openalex.org/W2129763896","https://openalex.org/W2140176110","https://openalex.org/W2162180338","https://openalex.org/W2404788334","https://openalex.org/W2506753585","https://openalex.org/W2546493550","https://openalex.org/W2769934030","https://openalex.org/W2771237479","https://openalex.org/W2782812946","https://openalex.org/W2784447175","https://openalex.org/W2794626944","https://openalex.org/W2796082739","https://openalex.org/W2799820561","https://openalex.org/W2802160956","https://openalex.org/W2804990926","https://openalex.org/W2807482127","https://openalex.org/W2914242735","https://openalex.org/W2930089420","https://openalex.org/W2956360979","https://openalex.org/W2996144049","https://openalex.org/W3000250252","https://openalex.org/W3017330825","https://openalex.org/W3042627651","https://openalex.org/W3118956224","https://openalex.org/W3121980278","https://openalex.org/W3126254008","https://openalex.org/W3129161303"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2059640416","https://openalex.org/W1490753184","https://openalex.org/W2284465472","https://openalex.org/W2291782699","https://openalex.org/W2261560403","https://openalex.org/W1997433734","https://openalex.org/W3000540828"],"abstract_inverted_index":{"In":[0],"competitive":[1],"markets,":[2],"such":[3],"as":[4,104,106],"electronic":[5],"commerce,":[6],"evaluations":[7],"of":[8,115,199],"base-level":[9],"performance":[10,31,100],"and":[11,24,32,42,72,81,134,136,141,182,192],"benchmarking":[12,33],"are":[13,117,160],"fundamental":[14],"for":[15,94,110,126],"retailers":[16,49,170,183],"focusing":[17],"efforts.":[18],"Hence,":[19],"we":[20],"propose":[21],"a":[22,35,89,127],"new":[23],"practical":[25],"approach":[26],"to":[27,62,124,155,164,179,185],"measuring":[28],"retailers\u2019":[29,157],"relative":[30,99],"through":[34,173],"unique":[36],"index":[37],"that":[38,169],"integrates":[39],"digital,":[40],"physical,":[41],"financial":[43],"factors.":[44],"We":[45],"investigated":[46],"13":[47],"traditional":[48],"controlling":[50],"36":[51],"marketplaces":[52,116,177,202],"(i.e.,":[53],"online":[54],"platforms)":[55],"in":[56,58,77],"Brazil":[57],"2020.":[59],"The":[60],"traffic":[61],"the":[63,65,78,95,145],"marketplace,":[64],"companies\u2019":[66],"inventory,":[67],"capital":[68],"intensity":[69],"(physical":[70],"infrastructure),":[71],"gross":[73],"margin":[74],"were":[75],"used":[76],"slacks-based":[79,90],"measure":[80,91],"data":[82,148],"envelopment":[83,149],"analysis":[84,150],"(DEA)":[85],"model,":[86],"followed":[87],"by":[88],"super-efficiency":[92],"model":[93],"sensitivity":[96],"analysis.":[97],"Companies\u2019":[98],"is":[101],"then":[102],"determined,":[103],"well":[105],"thei":[107],"customized":[108],"targets":[109],"achieving":[111,196],"efficiency.":[112],"Three":[113],"types":[114],"explored:":[118],"pure":[119],"(direct":[120],"sales":[121],"from":[122,132],"suppliers":[123,133],"consumers":[125],"fee),":[128],"reselling":[129],"(products":[130],"purchased":[131],"resold),":[135],"hybrid":[137],"(both":[138],"options":[139],"direct":[140],"resale,":[142],"depending":[143],"on":[144,195],"product).":[146],"Although":[147],"has":[151],"already":[152],"been":[153],"applied":[154],"examine":[156],"performance,":[158],"there":[159],"few":[161],"extant":[162],"applications":[163],"e-commerce.":[165],"Our":[166],"findings":[167],"show":[168],"who":[171],"operate":[172],"specialized":[174],"(normally":[175,189],"reselling)":[176],"tend":[178],"be":[180],"inefficient,":[181],"prefer":[184],"manage":[186],"one":[187],"non-specialized":[188],"hybrid)":[190],"marketplace":[191],"focus":[193],"efforts":[194],"efficiency":[197],"instead":[198],"managing":[200],"many":[201],"inefficiently.":[203]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":1}],"updated_date":"2026-03-27T05:58:40.876381","created_date":"2025-10-10T00:00:00"}
