{"id":"https://openalex.org/W4293219931","doi":"https://doi.org/10.1080/10919392.2022.2053454","title":"MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS\u2019 DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW","display_name":"MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS\u2019 DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW","publication_year":2022,"publication_date":"2022-01-02","ids":{"openalex":"https://openalex.org/W4293219931","doi":"https://doi.org/10.1080/10919392.2022.2053454"},"language":"en","primary_location":{"id":"doi:10.1080/10919392.2022.2053454","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2022.2053454","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5091227632","display_name":"Abdessamad Benlahbib","orcid":"https://orcid.org/0000-0002-0039-7832"},"institutions":[{"id":"https://openalex.org/I81605866","display_name":"Sidi Mohamed Ben Abdellah University","ror":"https://ror.org/04efg9a07","country_code":"MA","type":"education","lineage":["https://openalex.org/I81605866"]}],"countries":["MA"],"is_corresponding":true,"raw_author_name":"Abdessamad Benlahbib","raw_affiliation_strings":["Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco"],"raw_orcid":"https://orcid.org/0000-0002-0039-7832","affiliations":[{"raw_affiliation_string":"Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco","institution_ids":["https://openalex.org/I81605866"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029227382","display_name":"Achraf Boumhidi","orcid":"https://orcid.org/0000-0002-7396-9651"},"institutions":[{"id":"https://openalex.org/I81605866","display_name":"Sidi Mohamed Ben Abdellah University","ror":"https://ror.org/04efg9a07","country_code":"MA","type":"education","lineage":["https://openalex.org/I81605866"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"Achraf Boumhidi","raw_affiliation_strings":["Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco","institution_ids":["https://openalex.org/I81605866"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085575952","display_name":"El Habib Nfaoui","orcid":"https://orcid.org/0000-0002-5816-0897"},"institutions":[{"id":"https://openalex.org/I81605866","display_name":"Sidi Mohamed Ben Abdellah University","ror":"https://ror.org/04efg9a07","country_code":"MA","type":"education","lineage":["https://openalex.org/I81605866"]}],"countries":["MA"],"is_corresponding":false,"raw_author_name":"El Habib Nfaoui","raw_affiliation_strings":["Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lisac Laboratory, Faculty of Sciences Dhar El Mehraz (F.S.D.M), Sidi Mohamed Ben Abdellah University, Fes-Atlas, Morocco","institution_ids":["https://openalex.org/I81605866"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5091227632"],"corresponding_institution_ids":["https://openalex.org/I81605866"],"apc_list":null,"apc_paid":null,"fwci":0.8324,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.77730201,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"32","issue":"1","first_page":"69","last_page":"97"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9977999925613403,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.7806138396263123},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7508069276809692},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6771765947341919},{"id":"https://openalex.org/keywords/renting","display_name":"Renting","score":0.5820059776306152},{"id":"https://openalex.org/keywords/narrative","display_name":"Narrative","score":0.5594799518585205},{"id":"https://openalex.org/keywords/feature","display_name":"Feature (linguistics)","score":0.5145961046218872},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4686307907104492},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4654479920864105},{"id":"https://openalex.org/keywords/decision-making","display_name":"Decision-making","score":0.4288565218448639},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3925526440143585},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3189913034439087},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15362924337387085},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09011223912239075},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.08537295460700989},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.0823846161365509}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.7806138396263123},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7508069276809692},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6771765947341919},{"id":"https://openalex.org/C85502023","wikidata":"https://www.wikidata.org/wiki/Q157171","display_name":"Renting","level":2,"score":0.5820059776306152},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.5594799518585205},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.5145961046218872},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4686307907104492},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4654479920864105},{"id":"https://openalex.org/C122308676","wikidata":"https://www.wikidata.org/wiki/Q1331926","display_name":"Decision-making","level":3,"score":0.4288565218448639},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3925526440143585},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3189913034439087},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15362924337387085},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09011223912239075},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.08537295460700989},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0823846161365509},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10919392.2022.2053454","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2022.2053454","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6700000166893005,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":144,"referenced_works":["https://openalex.org/W127876072","https://openalex.org/W796126763","https://openalex.org/W1419345829","https://openalex.org/W1532425657","https://openalex.org/W1543118850","https://openalex.org/W1567365482","https://openalex.org/W1603598191","https://openalex.org/W1700952868","https://openalex.org/W1893362560","https://openalex.org/W1912375560","https://openalex.org/W1967082914","https://openalex.org/W1981498954","https://openalex.org/W1983578042","https://openalex.org/W1988772356","https://openalex.org/W2009190245","https://openalex.org/W2023230465","https://openalex.org/W2024309694","https://openalex.org/W2030439497","https://openalex.org/W2031279355","https://openalex.org/W2040602101","https://openalex.org/W2045277357","https://openalex.org/W2048041872","https://openalex.org/W2048207804","https://openalex.org/W2056596884","https://openalex.org/W2063596712","https://openalex.org/W2064675550","https://openalex.org/W2072284402","https://openalex.org/W2074385274","https://openalex.org/W2081375810","https://openalex.org/W2081580037","https://openalex.org/W2083778364","https://openalex.org/W2084765494","https://openalex.org/W2086785795","https://openalex.org/W2090513801","https://openalex.org/W2096110600","https://openalex.org/W2097089247","https://openalex.org/W2097726984","https://openalex.org/W2099813784","https://openalex.org/W2101413321","https://openalex.org/W2102667697","https://openalex.org/W2107434887","https://openalex.org/W2107792892","https://openalex.org/W2110693578","https://openalex.org/W2112586913","https://openalex.org/W2112744748","https://openalex.org/W2123442489","https://openalex.org/W2124335086","https://openalex.org/W2138854216","https://openalex.org/W2140632634","https://openalex.org/W2145955806","https://openalex.org/W2148034183","https://openalex.org/W2148374900","https://openalex.org/W2149776783","https://openalex.org/W2150593711","https://openalex.org/W2158997610","https://openalex.org/W2168625136","https://openalex.org/W2169004485","https://openalex.org/W2173213060","https://openalex.org/W2185547049","https://openalex.org/W2218641061","https://openalex.org/W2251777082","https://openalex.org/W2252012216","https://openalex.org/W2253519362","https://openalex.org/W2254064799","https://openalex.org/W2337430557","https://openalex.org/W2345493290","https://openalex.org/W2427312199","https://openalex.org/W2464412681","https://openalex.org/W2528439332","https://openalex.org/W2548567687","https://openalex.org/W2556427464","https://openalex.org/W2560654344","https://openalex.org/W2569479282","https://openalex.org/W2614056367","https://openalex.org/W2614322402","https://openalex.org/W2616785165","https://openalex.org/W2623255526","https://openalex.org/W2734274482","https://openalex.org/W2741609678","https://openalex.org/W2749564305","https://openalex.org/W2761942396","https://openalex.org/W2765729099","https://openalex.org/W2765747616","https://openalex.org/W2766736793","https://openalex.org/W2783821110","https://openalex.org/W2790422156","https://openalex.org/W2791248998","https://openalex.org/W2802301063","https://openalex.org/W2808673205","https://openalex.org/W2885490518","https://openalex.org/W2895547478","https://openalex.org/W2895715183","https://openalex.org/W2897497349","https://openalex.org/W2899575547","https://openalex.org/W2909808645","https://openalex.org/W2916496577","https://openalex.org/W2916967497","https://openalex.org/W2919115771","https://openalex.org/W2922650329","https://openalex.org/W2923280274","https://openalex.org/W2932496320","https://openalex.org/W2947851192","https://openalex.org/W2962739339","https://openalex.org/W2963096510","https://openalex.org/W2963510128","https://openalex.org/W2970475134","https://openalex.org/W2983771799","https://openalex.org/W2985244827","https://openalex.org/W2991107131","https://openalex.org/W2998294118","https://openalex.org/W3003618396","https://openalex.org/W3003963580","https://openalex.org/W3009874600","https://openalex.org/W3015143680","https://openalex.org/W3017181405","https://openalex.org/W3021126976","https://openalex.org/W3026350704","https://openalex.org/W3028211545","https://openalex.org/W3028754898","https://openalex.org/W3034263627","https://openalex.org/W3041537557","https://openalex.org/W3042185737","https://openalex.org/W3044892747","https://openalex.org/W3046686045","https://openalex.org/W3093592644","https://openalex.org/W3093652151","https://openalex.org/W3105264448","https://openalex.org/W3108135619","https://openalex.org/W3108223100","https://openalex.org/W3110350694","https://openalex.org/W3120188833","https://openalex.org/W3123123052","https://openalex.org/W3124627942","https://openalex.org/W3125526397","https://openalex.org/W3196282024","https://openalex.org/W4230648463","https://openalex.org/W4233135949","https://openalex.org/W4235505822","https://openalex.org/W4237791300","https://openalex.org/W4239510810","https://openalex.org/W4244679343","https://openalex.org/W4302435045","https://openalex.org/W4365799834","https://openalex.org/W4383905734"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2387805492","https://openalex.org/W2391675264","https://openalex.org/W2940372477","https://openalex.org/W2367467503","https://openalex.org/W1649009686","https://openalex.org/W2103102750","https://openalex.org/W4287240225","https://openalex.org/W1599463620","https://openalex.org/W3148238004"],"abstract_inverted_index":{"By":[0],"dint":[1],"of":[2,7,25,61,79],"the":[3,15,59,76],"massive":[4],"daily":[5],"production":[6],"user-generated":[8],"content":[9],"(textual":[10],"reviews)":[11],"in":[12,55,66,111],"E-commerce":[13,67],"platforms,":[14],"need":[16],"to":[17,40,46,97,108,132],"automatically":[18,50],"process":[19,65],"it":[20,28,83,100,125,140],"and":[21,70,82,90,103,147],"extract":[22],"different":[23],"types":[24],"knowledge":[26],"from":[27,95],"becomes":[29],"a":[30],"necessity.":[31],"In":[32],"this":[33,80],"work,":[34],"an":[35,113],"attempt":[36],"has":[37],"been":[38],"made":[39],"summarize":[41],"some":[42],"studies":[43,86],"that":[44,106,130],"aim":[45,107],"propose":[47],"systems,":[48],"which":[49],"mine":[51],"textual":[52],"reviews":[53],"expressed":[54],"natural":[56],"languages":[57],"for":[58,143],"purpose":[60],"supporting":[62],"customers\u2019":[63],"decision-making":[64],"(buying,":[68],"renting,":[69],"booking).":[71],"The":[72],"given":[73],"review":[74],"is":[75],"first":[77],"work":[78],"type":[81],"includes":[84],"44":[85],"(30":[87],"aspect/feature-based":[88],"summarizers":[89,105],"14":[91],"reputation":[92,127],"systems)":[93],"published":[94],"2004":[96],"2021.":[98],"First,":[99],"investigates":[101],"aspect":[102],"feature-based":[104],"help":[109],"customers":[110],"making":[112],"informed":[114],"decision":[115],"toward":[116],"online":[117,137],"entities":[118],"(products,":[119],"movies,":[120],"hotels,":[121],"services":[122],"\u2026).":[123],"Second,":[124],"introduces":[126],"generation":[128],"systems":[129],"seek":[131],"provide":[133],"valuable":[134],"information":[135],"about":[136],"items.":[138],"Finally,":[139],"provides":[141],"recommendations":[142],"future":[144],"research":[145],"directions":[146],"open":[148],"problems.":[149]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}