{"id":"https://openalex.org/W1532425657","doi":"https://doi.org/10.1080/10919392.2015.1058125","title":"How Service-Related Factors Affect the Survival of B2T Providers: A Sentiment Analysis Approach","display_name":"How Service-Related Factors Affect the Survival of B2T Providers: A Sentiment Analysis Approach","publication_year":2015,"publication_date":"2015-06-09","ids":{"openalex":"https://openalex.org/W1532425657","doi":"https://doi.org/10.1080/10919392.2015.1058125","mag":"1532425657"},"language":"en","primary_location":{"id":"doi:10.1080/10919392.2015.1058125","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2015.1058125","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082851757","display_name":"Ranzhe Jing","orcid":null},"institutions":[{"id":"https://openalex.org/I181679659","display_name":"Shanghai University of Finance and Economics","ror":"https://ror.org/00wtvfq62","country_code":"CN","type":"education","lineage":["https://openalex.org/I181679659"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ranzhe Jing","raw_affiliation_strings":["School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","School of information management and engineering, Shanghai University of Finance and Economics, Shanghai, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]},{"raw_affiliation_string":"School of information management and engineering, Shanghai University of Finance and Economics, Shanghai, China","institution_ids":["https://openalex.org/I181679659"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5039671108","display_name":"Yang Yu","orcid":"https://orcid.org/0000-0002-0657-3374"},"institutions":[{"id":"https://openalex.org/I155173764","display_name":"Rochester Institute of Technology","ror":"https://ror.org/00v4yb702","country_code":"US","type":"education","lineage":["https://openalex.org/I155173764"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Yang Yu","raw_affiliation_strings":["Saunders College of Business, Rochester Institute of Technology, Rochester, New York, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Saunders College of Business, Rochester Institute of Technology, Rochester, New York, USA","institution_ids":["https://openalex.org/I155173764"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100808183","display_name":"Zhangxi Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I12315562","display_name":"Texas Tech University","ror":"https://ror.org/0405mnx93","country_code":"US","type":"education","lineage":["https://openalex.org/I12315562"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhangxi Lin","raw_affiliation_strings":["The Rawls College of Business Administration, Texas Tech University, Lubbock, Texas, USA","(The Rawls College of Business Administration, Texas Tech University, Lubbock, Texas, USA)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The Rawls College of Business Administration, Texas Tech University, Lubbock, Texas, USA","institution_ids":["https://openalex.org/I12315562"]},{"raw_affiliation_string":"(The Rawls College of Business Administration, Texas Tech University, Lubbock, Texas, USA)","institution_ids":["https://openalex.org/I12315562"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5039671108"],"corresponding_institution_ids":["https://openalex.org/I155173764"],"apc_list":null,"apc_paid":null,"fwci":3.9338,"has_fulltext":false,"cited_by_count":18,"citation_normalized_percentile":{"value":0.93605577,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"25","issue":"3","first_page":"316","last_page":"336"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9921000003814697,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9918000102043152,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5716816186904907},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5134721398353577},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.512026846408844},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.4530406594276428},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.4493850767612457},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44177836179733276},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3520960509777069},{"id":"https://openalex.org/keywords/biology","display_name":"Biology","score":0.1356763243675232},{"id":"https://openalex.org/keywords/ecology","display_name":"Ecology","score":0.12481126189231873}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5716816186904907},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5134721398353577},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.512026846408844},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4530406594276428},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.4493850767612457},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44177836179733276},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3520960509777069},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.1356763243675232},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.12481126189231873},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10919392.2015.1058125","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919392.2015.1058125","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.4099999964237213,"id":"https://metadata.un.org/sdg/8"}],"awards":[{"id":"https://openalex.org/G1899242715","display_name":"\u5728\u7ebf\u5ba2\u6237\u7fa4\u4ef7\u503c\u6a21\u578b\u53ca\u5176\u4f18\u5316\u7814\u7a76","funder_award_id":"71072037","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W21492475","https://openalex.org/W168332103","https://openalex.org/W1493379323","https://openalex.org/W1520714623","https://openalex.org/W1550206324","https://openalex.org/W1713731957","https://openalex.org/W1981867351","https://openalex.org/W1987258130","https://openalex.org/W1991359467","https://openalex.org/W2011296559","https://openalex.org/W2022447380","https://openalex.org/W2036807896","https://openalex.org/W2038808545","https://openalex.org/W2056840847","https://openalex.org/W2068451972","https://openalex.org/W2068731002","https://openalex.org/W2070295668","https://openalex.org/W2093548531","https://openalex.org/W2094005622","https://openalex.org/W2096175520","https://openalex.org/W2113360694","https://openalex.org/W2118110334","https://openalex.org/W2118849971","https://openalex.org/W2138805097","https://openalex.org/W2149684865","https://openalex.org/W2155986346","https://openalex.org/W2163070038","https://openalex.org/W2163455955","https://openalex.org/W2170016732","https://openalex.org/W2197663318","https://openalex.org/W2486762327","https://openalex.org/W2745269173","https://openalex.org/W3098610830","https://openalex.org/W3121411908","https://openalex.org/W3126012494","https://openalex.org/W4206701224","https://openalex.org/W4231741839","https://openalex.org/W4256636648","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3186009039","https://openalex.org/W3112051444","https://openalex.org/W281246900","https://openalex.org/W2174438959","https://openalex.org/W2543545203","https://openalex.org/W1979439403","https://openalex.org/W4206062546","https://openalex.org/W2350086902","https://openalex.org/W2019424867","https://openalex.org/W2094607796"],"abstract_inverted_index":{"Nearly":[0],"one-third":[1],"of":[2,14,30,55,60,80,107,145],"the":[3,15,19,24,28,61,78,100,105,138,143,146],"business-to-team":[4],"(B2T)":[5],"websites":[6,57],"in":[7,11,18,34,58],"China":[8],"closed":[9],"down":[10],"2011\u2014the":[12],"casualties":[13],"intensified":[16],"competition":[17],"group-buying":[20],"market.":[21],"To":[22],"investigate":[23],"critical":[25],"factors":[26],"to":[27,52,69,77,104,126,131,153],"survival":[29],"online":[31],"B2T":[32,56,90,108,133],"businesses":[33],"an":[35,81],"overcrowded":[36],"buyer-side":[37],"market,":[38],"we":[39,93],"propose":[40],"a":[41],"model":[42],"that":[43,95],"links":[44],"convenience,":[45],"price,":[46],"product/service,":[47],"personalization,":[48],"and":[49,97,121],"website":[50,91],"security/safety":[51],"customer":[53],"satisfaction":[54],"light":[59],"related":[62,130],"literature.":[63],"A":[64],"two-stage":[65],"approach":[66],"is":[67],"applied":[68,125],"validate":[70],"this":[71],"model.":[72],"In":[73,116],"Stage":[74,117,139,147],"I,":[75],"according":[76],"results":[79,136,149],"empirical":[82],"analysis":[83,123],"based":[84],"on":[85],"questionnaire":[86],"responses":[87],"from":[88,137],"157":[89],"users,":[92],"found":[94],"convenience":[96],"product/service":[98],"are":[99,124],"top":[101],"two":[102],"contributors":[103],"success":[106],"business,":[109],"as":[110],"measured":[111],"by":[112],"customers\u2019":[113],"repurchase":[114],"intentions.":[115],"II,":[118],"topic":[119],"classification":[120],"sentiment":[122],"3046":[127],"review":[128],"comments":[129],"58":[132],"websites.":[134],"The":[135],"II":[140],"study":[141],"confirm":[142],"validity":[144],"I":[148],"with":[150],"further":[151],"evidence":[152],"support":[154],"our":[155],"arguments.":[156]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}