{"id":"https://openalex.org/W2080797594","doi":"https://doi.org/10.1080/10919391003711050","title":"Rigor and Relevance: The Application of The Critical Incident Technique to Investigate Email Usage","display_name":"Rigor and Relevance: The Application of The Critical Incident Technique to Investigate Email Usage","publication_year":2010,"publication_date":"2010-04-21","ids":{"openalex":"https://openalex.org/W2080797594","doi":"https://doi.org/10.1080/10919391003711050","mag":"2080797594"},"language":"en","primary_location":{"id":"doi:10.1080/10919391003711050","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919391003711050","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5043015439","display_name":"Alexander Serenko","orcid":"https://orcid.org/0000-0003-4881-2932"},"institutions":[{"id":"https://openalex.org/I72541430","display_name":"Lakehead University","ror":"https://ror.org/023p7mg82","country_code":"CA","type":"education","lineage":["https://openalex.org/I72541430"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Alexander Serenko","raw_affiliation_strings":["Lakehead University","(Lakehead University, Ontario, Canada)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lakehead University","institution_ids":["https://openalex.org/I72541430"]},{"raw_affiliation_string":"(Lakehead University, Ontario, Canada)","institution_ids":["https://openalex.org/I72541430"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020472362","display_name":"Ofir Turel","orcid":"https://orcid.org/0000-0002-6374-6382"},"institutions":[{"id":"https://openalex.org/I142934699","display_name":"California State University, Fullerton","ror":"https://ror.org/02avqqw26","country_code":"US","type":"education","lineage":["https://openalex.org/I142934699"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ofir Turel","raw_affiliation_strings":["California State University Fullerton","Mihaylo College of Business and Economics, California State University, Fullerton, Fullerton, CA, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"California State University Fullerton","institution_ids":["https://openalex.org/I142934699"]},{"raw_affiliation_string":"Mihaylo College of Business and Economics, California State University, Fullerton, Fullerton, CA, USA","institution_ids":["https://openalex.org/I142934699"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5043015439"],"corresponding_institution_ids":["https://openalex.org/I72541430"],"apc_list":null,"apc_paid":null,"fwci":4.63,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.94795654,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"20","issue":"2","first_page":"182","last_page":"207"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.8571950793266296},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7012085914611816},{"id":"https://openalex.org/keywords/critical-incident-technique","display_name":"Critical Incident Technique","score":0.6738528609275818},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5311728119850159},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5029599070549011},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.42889881134033203},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.399576872587204}],"concepts":[{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.8571950793266296},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7012085914611816},{"id":"https://openalex.org/C2779707562","wikidata":"https://www.wikidata.org/wiki/Q1140525","display_name":"Critical Incident Technique","level":2,"score":0.6738528609275818},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5311728119850159},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5029599070549011},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.42889881134033203},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.399576872587204},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10919391003711050","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919391003711050","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":106,"referenced_works":["https://openalex.org/W169596708","https://openalex.org/W1514122759","https://openalex.org/W1515402129","https://openalex.org/W1535148893","https://openalex.org/W1547749156","https://openalex.org/W1556808170","https://openalex.org/W1563955948","https://openalex.org/W1570009831","https://openalex.org/W1584405424","https://openalex.org/W1589462638","https://openalex.org/W1714723801","https://openalex.org/W1791587663","https://openalex.org/W1963802730","https://openalex.org/W1969097142","https://openalex.org/W1969767149","https://openalex.org/W1971838605","https://openalex.org/W1979929841","https://openalex.org/W1980258229","https://openalex.org/W1981509688","https://openalex.org/W1990451534","https://openalex.org/W1992007286","https://openalex.org/W1992577735","https://openalex.org/W1994213885","https://openalex.org/W1994296222","https://openalex.org/W1995561053","https://openalex.org/W1997423894","https://openalex.org/W2000982584","https://openalex.org/W2001494976","https://openalex.org/W2006045248","https://openalex.org/W2016364797","https://openalex.org/W2017080815","https://openalex.org/W2017373968","https://openalex.org/W2019746085","https://openalex.org/W2021365718","https://openalex.org/W2021624931","https://openalex.org/W2022962954","https://openalex.org/W2026669942","https://openalex.org/W2029912847","https://openalex.org/W2032091634","https://openalex.org/W2033943395","https://openalex.org/W2036038819","https://openalex.org/W2037133877","https://openalex.org/W2040354540","https://openalex.org/W2040890099","https://openalex.org/W2046349551","https://openalex.org/W2047562908","https://openalex.org/W2049751781","https://openalex.org/W2050895223","https://openalex.org/W2052711170","https://openalex.org/W2056704909","https://openalex.org/W2058559948","https://openalex.org/W2063812440","https://openalex.org/W2067813228","https://openalex.org/W2079107834","https://openalex.org/W2080862045","https://openalex.org/W2081439573","https://openalex.org/W2082593292","https://openalex.org/W2094407083","https://openalex.org/W2097675389","https://openalex.org/W2098423543","https://openalex.org/W2098685541","https://openalex.org/W2102882994","https://openalex.org/W2103936593","https://openalex.org/W2104153957","https://openalex.org/W2105071349","https://openalex.org/W2106989559","https://openalex.org/W2110506823","https://openalex.org/W2110734380","https://openalex.org/W2113067026","https://openalex.org/W2114683899","https://openalex.org/W2116721563","https://openalex.org/W2117948235","https://openalex.org/W2118162269","https://openalex.org/W2122509472","https://openalex.org/W2124595873","https://openalex.org/W2127054045","https://openalex.org/W2135492276","https://openalex.org/W2137753561","https://openalex.org/W2142325887","https://openalex.org/W2146691185","https://openalex.org/W2147506013","https://openalex.org/W2148700085","https://openalex.org/W2152143848","https://openalex.org/W2152293554","https://openalex.org/W2153222072","https://openalex.org/W2163944326","https://openalex.org/W2166404743","https://openalex.org/W2168569455","https://openalex.org/W2170299067","https://openalex.org/W2285509431","https://openalex.org/W2329395632","https://openalex.org/W2510833757","https://openalex.org/W2745279863","https://openalex.org/W2798048785","https://openalex.org/W2802746375","https://openalex.org/W2907147533","https://openalex.org/W2945396417","https://openalex.org/W2975671959","https://openalex.org/W2999890380","https://openalex.org/W3021230496","https://openalex.org/W4238576754","https://openalex.org/W4244134295","https://openalex.org/W4246909570","https://openalex.org/W4248450049","https://openalex.org/W4252342827","https://openalex.org/W6633896363"],"related_works":["https://openalex.org/W2085384747","https://openalex.org/W2088166309","https://openalex.org/W1891216533","https://openalex.org/W2106071040","https://openalex.org/W4312133475","https://openalex.org/W4238976562","https://openalex.org/W2276587472","https://openalex.org/W4248323080","https://openalex.org/W2615795876","https://openalex.org/W2049612369"],"abstract_inverted_index":{"Information":[0],"systems":[1,69],"research":[2],"is":[3,21,53,74],"often":[4],"criticized":[5],"for":[6,82],"its":[7],"high":[8],"rigor,":[9],"but":[10],"low":[11,18],"relevance.":[12],"One":[13],"approach":[14],"to":[15,22,54,75,87,110],"overcome":[16],"the":[17,34,58,61,66,126,129,132],"relevance":[19],"issue":[20],"employ":[23],"sound":[24],"qualitative":[25],"methods,":[26],"out":[27],"of":[28,50,60,79,128],"which":[29],"this":[30,51,100,123],"study":[31,52],"focuses":[32],"on":[33],"critical":[35,62,107],"incident":[36,63],"technique":[37,64],"(CIT)":[38],"that":[39,92],"has":[40],"mostly":[41],"been":[42],"overlooked":[43],"in":[44,65,96,131],"IS":[45],"research.":[46,98],"The":[47,71],"primary":[48],"goal":[49],"demonstrate":[55],"and":[56,86,104,115,135,138],"validate":[57],"usage":[59,112,127],"management":[67],"information":[68],"domain.":[70],"secondary":[72],"objective":[73],"develop":[76],"a":[77],"number":[78],"practical":[80,137],"recommendations":[81],"email":[83,111],"service":[84],"providers":[85],"offer":[88],"novel":[89],"theoretical":[90,139],"insights":[91],"may":[93],"be":[94],"employed":[95],"future":[97],"To":[99],"end,":[101],"107":[102],"positive":[103],"113":[105],"negative":[106],"incidents":[108],"pertaining":[109],"were":[113],"collected":[114],"analyzed":[116],"through":[117],"classical":[118],"content":[119],"analysis":[120],"techniques.":[121],"Overall,":[122],"investigation":[124],"validates":[125],"CIT":[130],"MIS":[133],"field":[134],"presents":[136],"recommendations.":[140]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":3}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}
