{"id":"https://openalex.org/W2064019297","doi":"https://doi.org/10.1080/10919390903482390","title":"All that Glitters is not Gold: Employee Retention in Offshored Indian Information Technology Enabled Services","display_name":"All that Glitters is not Gold: Employee Retention in Offshored Indian Information Technology Enabled Services","publication_year":2010,"publication_date":"2010-02-08","ids":{"openalex":"https://openalex.org/W2064019297","doi":"https://doi.org/10.1080/10919390903482390","mag":"2064019297"},"language":"en","primary_location":{"id":"doi:10.1080/10919390903482390","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919390903482390","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://research-repository.griffith.edu.au/bitstreams/a0be3e7c-7c35-5be2-9a0b-cd5c578b80ce/download","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5071950809","display_name":"Mohan Thite","orcid":"https://orcid.org/0000-0003-0075-6409"},"institutions":[{"id":"https://openalex.org/I11701301","display_name":"Griffith University","ror":"https://ror.org/02sc3r913","country_code":"AU","type":"education","lineage":["https://openalex.org/I11701301"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Mohan Thite","raw_affiliation_strings":["a   Department of Employment Relations &amp; Human Resources, Griffith Business School , Griffith University ,  Australia","Department of Employment Relations &amp; Human Resources, Griffith Business School , Griffith University , Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a   Department of Employment Relations &amp; Human Resources, Griffith Business School , Griffith University ,  Australia","institution_ids":["https://openalex.org/I11701301"]},{"raw_affiliation_string":"Department of Employment Relations &amp; Human Resources, Griffith Business School , Griffith University , Australia","institution_ids":["https://openalex.org/I11701301"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5071950809"],"corresponding_institution_ids":["https://openalex.org/I11701301"],"apc_list":null,"apc_paid":null,"fwci":2.2888,"has_fulltext":true,"cited_by_count":33,"citation_normalized_percentile":{"value":0.88615184,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":98},"biblio":{"volume":"20","issue":"1","first_page":"7","last_page":"22"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12415","display_name":"Employer Branding and e-HRM","score":0.9891999959945679,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7390514016151428},{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.7057335376739502},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.6107453107833862},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.6015889644622803},{"id":"https://openalex.org/keywords/offshoring","display_name":"Offshoring","score":0.5843165516853333},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5494952201843262},{"id":"https://openalex.org/keywords/attrition","display_name":"Attrition","score":0.5146761536598206},{"id":"https://openalex.org/keywords/employee-retention","display_name":"Employee retention","score":0.48418596386909485},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.45653921365737915},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.45089367032051086},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.44220173358917236},{"id":"https://openalex.org/keywords/economic-shortage","display_name":"Economic shortage","score":0.43316125869750977},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.41194969415664673},{"id":"https://openalex.org/keywords/wage","display_name":"Wage","score":0.41157686710357666},{"id":"https://openalex.org/keywords/labour-economics","display_name":"Labour economics","score":0.20035502314567566},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.12943881750106812},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.09881842136383057}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7390514016151428},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.7057335376739502},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.6107453107833862},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6015889644622803},{"id":"https://openalex.org/C39302471","wikidata":"https://www.wikidata.org/wiki/Q9051832","display_name":"Offshoring","level":3,"score":0.5843165516853333},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5494952201843262},{"id":"https://openalex.org/C2780553607","wikidata":"https://www.wikidata.org/wiki/Q684868","display_name":"Attrition","level":2,"score":0.5146761536598206},{"id":"https://openalex.org/C2778735886","wikidata":"https://www.wikidata.org/wiki/Q1939410","display_name":"Employee retention","level":2,"score":0.48418596386909485},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45653921365737915},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.45089367032051086},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.44220173358917236},{"id":"https://openalex.org/C194051981","wikidata":"https://www.wikidata.org/wiki/Q1337691","display_name":"Economic shortage","level":3,"score":0.43316125869750977},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.41194969415664673},{"id":"https://openalex.org/C2777388388","wikidata":"https://www.wikidata.org/wiki/Q6821213","display_name":"Wage","level":2,"score":0.41157686710357666},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.20035502314567566},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.12943881750106812},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.09881842136383057},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199343813","wikidata":"https://www.wikidata.org/wiki/Q12128","display_name":"Dentistry","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10919390903482390","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10919390903482390","pdf_url":null,"source":{"id":"https://openalex.org/S128779766","display_name":"Journal of Organizational Computing and Electronic Commerce","issn_l":"1054-1721","issn":["1054-1721","1091-9392","1532-7744"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Organizational Computing and Electronic Commerce","raw_type":"journal-article"},{"id":"pmh:oai:research-repository.griffith.edu.au:10072/35720","is_oa":true,"landing_page_url":"http://hdl.handle.net/10072/35720","pdf_url":"https://research-repository.griffith.edu.au/bitstreams/a0be3e7c-7c35-5be2-9a0b-cd5c578b80ce/download","source":{"id":"https://openalex.org/S7407064376","display_name":"Griffith Research Online","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal article"}],"best_oa_location":{"id":"pmh:oai:research-repository.griffith.edu.au:10072/35720","is_oa":true,"landing_page_url":"http://hdl.handle.net/10072/35720","pdf_url":"https://research-repository.griffith.edu.au/bitstreams/a0be3e7c-7c35-5be2-9a0b-cd5c578b80ce/download","source":{"id":"https://openalex.org/S7407064376","display_name":"Griffith Research Online","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.7300000190734863}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2064019297.pdf","grobid_xml":"https://content.openalex.org/works/W2064019297.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W107114196","https://openalex.org/W166223173","https://openalex.org/W297448896","https://openalex.org/W1488438842","https://openalex.org/W1516159999","https://openalex.org/W1534361895","https://openalex.org/W1572785731","https://openalex.org/W1595883350","https://openalex.org/W1605991455","https://openalex.org/W1965644990","https://openalex.org/W1967374723","https://openalex.org/W1970089441","https://openalex.org/W1970757614","https://openalex.org/W1970886756","https://openalex.org/W1978245076","https://openalex.org/W1983639763","https://openalex.org/W2011429805","https://openalex.org/W2012170441","https://openalex.org/W2034148415","https://openalex.org/W2037068913","https://openalex.org/W2038502879","https://openalex.org/W2043388748","https://openalex.org/W2047449799","https://openalex.org/W2077461115","https://openalex.org/W2092208820","https://openalex.org/W2105992345","https://openalex.org/W2109421605","https://openalex.org/W2115048271","https://openalex.org/W2119889790","https://openalex.org/W2130587679","https://openalex.org/W2131305193","https://openalex.org/W2133140645","https://openalex.org/W2148643743","https://openalex.org/W2153319876","https://openalex.org/W2159658175","https://openalex.org/W2166468448","https://openalex.org/W2172143220","https://openalex.org/W2241058925","https://openalex.org/W2484772034","https://openalex.org/W2506281560","https://openalex.org/W3022037462","https://openalex.org/W3122204007","https://openalex.org/W4235407375","https://openalex.org/W4248871729"],"related_works":["https://openalex.org/W644766326","https://openalex.org/W2153596050","https://openalex.org/W1969175355","https://openalex.org/W2007101045","https://openalex.org/W4389273703","https://openalex.org/W4366716368","https://openalex.org/W4225380687","https://openalex.org/W3206980794","https://openalex.org/W2471135069","https://openalex.org/W3024678323"],"abstract_inverted_index":{"Increasing":[0],"offshoring":[1],"of":[2,16,55,100],"customer":[3],"contact":[4],"services":[5,103],"to":[6],"destinations":[7],"such":[8,71],"as":[9,72],"India":[10],"is":[11,27],"underpinned":[12],"by":[13],"the":[14,56,65,86,101],"availability":[15],"low":[17],"cost":[18],"and":[19,45,52,59,79,97],"high":[20,38],"quality":[21],"workforce.":[22],"But":[23],"this":[24,49],"competitive":[25],"advantage":[26],"under":[28],"threat":[29],"with":[30],"talent":[31,63],"shortages,":[32],"wage":[33],"increases,":[34],"and,":[35],"most":[36],"importantly,":[37],"employee":[39],"attrition.":[40],"Based":[41],"on":[42],"empirical":[43],"studies":[44],"person-organization":[46],"fit":[47],"literature,":[48],"paper":[50],"identifies":[51],"addresses":[53],"some":[54],"key":[57],"issues":[58],"challenges":[60],"in":[61,64,92],"retaining":[62],"Indian":[66],"business":[67],"process":[68],"outsourcing":[69],"sector,":[70],"pay":[73],"satisfaction,":[74],"work":[75],"organization,":[76],"employment":[77],"branding,":[78],"longer-term":[80],"career":[81],"advancement":[82],"opportunities.":[83],"It":[84],"recognizes":[85],"need":[87],"for":[88],"multi-pronged":[89],"retention":[90],"strategies":[91],"a":[93],"highly":[94],"competitive,":[95],"changing,":[96],"fast-growing":[98],"part":[99],"global":[102],"sector.":[104]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":6},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2012,"cited_by_count":4}],"updated_date":"2026-09-02T18:50:13.731487","created_date":"2025-10-10T00:00:00"}
