{"id":"https://openalex.org/W4384455684","doi":"https://doi.org/10.1080/10864415.2023.2226898","title":"This Product Seems Better Now: How Social Media Influencers\u2019 Opinions Impact Consumers\u2019 Post-failure Responses","display_name":"This Product Seems Better Now: How Social Media Influencers\u2019 Opinions Impact Consumers\u2019 Post-failure Responses","publication_year":2023,"publication_date":"2023-07-03","ids":{"openalex":"https://openalex.org/W4384455684","doi":"https://doi.org/10.1080/10864415.2023.2226898"},"language":"en","primary_location":{"id":"doi:10.1080/10864415.2023.2226898","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2023.2226898","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2023.2226898?needAccess=true&role=button","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2023.2226898?needAccess=true&role=button","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026765845","display_name":"Anshu Suri","orcid":"https://orcid.org/0000-0003-1301-8595"},"institutions":[{"id":"https://openalex.org/I4210153001","display_name":"North-West State Technical University","ror":"https://ror.org/04dm8yx03","country_code":"RU","type":"education","lineage":["https://openalex.org/I4210153001"]}],"countries":["RU"],"is_corresponding":true,"raw_author_name":"Anshu Suri","raw_affiliation_strings":["Correspondenceanshu.suri@ucd.ie"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Correspondenceanshu.suri@ucd.ie","institution_ids":["https://openalex.org/I4210153001"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072824501","display_name":"Bo Huang","orcid":"https://orcid.org/0000-0002-9339-5085"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bo Huang","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089530560","display_name":"Sylvain S\u00e9n\u00e9cal","orcid":"https://orcid.org/0000-0002-5264-4073"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sylvain S\u00e9n\u00e9cal","raw_affiliation_strings":["View further author information"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"View further author information","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5026765845"],"corresponding_institution_ids":["https://openalex.org/I4210153001"],"apc_list":null,"apc_paid":null,"fwci":14.2746,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.98860705,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"27","issue":"3","first_page":"297","last_page":"323"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9912999868392944,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/influencer-marketing","display_name":"Influencer marketing","score":0.9008621573448181},{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.8229179382324219},{"id":"https://openalex.org/keywords/cognitive-dissonance","display_name":"Cognitive dissonance","score":0.7711324691772461},{"id":"https://openalex.org/keywords/happiness","display_name":"Happiness","score":0.6819524765014648},{"id":"https://openalex.org/keywords/valence","display_name":"Valence (chemistry)","score":0.6678584218025208},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6470186710357666},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"Word of mouth","score":0.5789550542831421},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5376151204109192},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.506196916103363},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4743928909301758},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44938555359840393},{"id":"https://openalex.org/keywords/cognition","display_name":"Cognition","score":0.43325304985046387},{"id":"https://openalex.org/keywords/negative-information","display_name":"Negative information","score":0.42949995398521423},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4172350764274597},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.4021591544151306},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"Relationship marketing","score":0.11872777342796326},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1056334376335144},{"id":"https://openalex.org/keywords/marketing-management","display_name":"Marketing management","score":0.08743059635162354}],"concepts":[{"id":"https://openalex.org/C26011011","wikidata":"https://www.wikidata.org/wiki/Q6030243","display_name":"Influencer marketing","level":4,"score":0.9008621573448181},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.8229179382324219},{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.7711324691772461},{"id":"https://openalex.org/C2778999518","wikidata":"https://www.wikidata.org/wiki/Q8","display_name":"Happiness","level":2,"score":0.6819524765014648},{"id":"https://openalex.org/C168900304","wikidata":"https://www.wikidata.org/wiki/Q171407","display_name":"Valence (chemistry)","level":2,"score":0.6678584218025208},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6470186710357666},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5789550542831421},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5376151204109192},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.506196916103363},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4743928909301758},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44938555359840393},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.43325304985046387},{"id":"https://openalex.org/C3018121129","wikidata":"https://www.wikidata.org/wiki/Q2122243","display_name":"Negative information","level":2,"score":0.42949995398521423},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4172350764274597},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4021591544151306},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.11872777342796326},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1056334376335144},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.08743059635162354},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10864415.2023.2226898","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2023.2226898","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2023.2226898?needAccess=true&role=button","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1080/10864415.2023.2226898","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2023.2226898","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2023.2226898?needAccess=true&role=button","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4384455684.pdf"},"referenced_works_count":85,"referenced_works":["https://openalex.org/W1550522855","https://openalex.org/W1849190772","https://openalex.org/W1964148619","https://openalex.org/W1970718009","https://openalex.org/W1977444874","https://openalex.org/W1979807817","https://openalex.org/W1983225075","https://openalex.org/W1984888878","https://openalex.org/W1993086882","https://openalex.org/W1993650494","https://openalex.org/W2001315093","https://openalex.org/W2003988368","https://openalex.org/W2015226178","https://openalex.org/W2015355316","https://openalex.org/W2039619242","https://openalex.org/W2046828035","https://openalex.org/W2048003064","https://openalex.org/W2061742916","https://openalex.org/W2066914810","https://openalex.org/W2075276466","https://openalex.org/W2078219616","https://openalex.org/W2078492393","https://openalex.org/W2084399600","https://openalex.org/W2090747806","https://openalex.org/W2090913288","https://openalex.org/W2092419373","https://openalex.org/W2098613980","https://openalex.org/W2100813809","https://openalex.org/W2111208684","https://openalex.org/W2123716662","https://openalex.org/W2126216359","https://openalex.org/W2127097403","https://openalex.org/W2128596064","https://openalex.org/W2138081378","https://openalex.org/W2138794141","https://openalex.org/W2146542842","https://openalex.org/W2150374637","https://openalex.org/W2167325287","https://openalex.org/W2169971892","https://openalex.org/W2171018098","https://openalex.org/W2180761394","https://openalex.org/W2206458596","https://openalex.org/W2262553232","https://openalex.org/W2313818646","https://openalex.org/W2331725143","https://openalex.org/W2489406233","https://openalex.org/W2736051199","https://openalex.org/W2748757111","https://openalex.org/W2761970766","https://openalex.org/W2793348605","https://openalex.org/W2883098649","https://openalex.org/W2892659249","https://openalex.org/W2899351518","https://openalex.org/W2907482055","https://openalex.org/W2913701832","https://openalex.org/W2915177913","https://openalex.org/W2946816985","https://openalex.org/W2952490865","https://openalex.org/W2954982670","https://openalex.org/W2956208315","https://openalex.org/W2961231468","https://openalex.org/W2966860299","https://openalex.org/W2973564568","https://openalex.org/W2979840630","https://openalex.org/W2980594093","https://openalex.org/W2991965841","https://openalex.org/W3008374096","https://openalex.org/W3014764674","https://openalex.org/W3015569376","https://openalex.org/W3039866247","https://openalex.org/W3047683231","https://openalex.org/W3100231357","https://openalex.org/W3112786382","https://openalex.org/W3112878848","https://openalex.org/W3121315632","https://openalex.org/W3122263087","https://openalex.org/W3122462889","https://openalex.org/W3123091093","https://openalex.org/W3123158399","https://openalex.org/W3124168741","https://openalex.org/W3206821066","https://openalex.org/W4205764945","https://openalex.org/W4234446771","https://openalex.org/W4237468154","https://openalex.org/W4300107936"],"related_works":["https://openalex.org/W2803574577","https://openalex.org/W2171084114","https://openalex.org/W2067996385","https://openalex.org/W2028704974","https://openalex.org/W2971424201","https://openalex.org/W2156069601","https://openalex.org/W91447711","https://openalex.org/W2029392670","https://openalex.org/W820107385","https://openalex.org/W4390504412"],"abstract_inverted_index":{"Extant":[0],"research":[1],"on":[2,8,54],"social":[3],"media":[4],"influencers":[5,14],"primarily":[6],"focuses":[7],"the":[9,21,30,47,75,108,111,115,129,145,150,155,158],"prepurchase":[10],"stage":[11],"(i.e.,":[12,175],"how":[13,29],"affect":[15,120,174],"consumers\u2019":[16,39,80,104,118,172,182],"purchase":[17],"intentions),":[18],"while":[19],"overlooking":[20],"postpurchase":[22],"stage.":[23],"In":[24,136],"this":[25,140],"research,":[26],"we":[27],"investigate":[28],"valence":[31],"of":[32,124,147,157,171],"an":[33,68,93,101,132,165],"influencer\u2019s":[34,69,94,133],"product":[35,77,159],"review":[36,73,98],"can":[37,78],"impact":[38],"affective":[40],"states":[41],"after":[42],"a":[43,122,179],"dissatisfactory":[44],"experience":[45],"with":[46],"product.":[48],"Specifically,":[49],"two":[50,109],"rival":[51],"hypotheses,":[52],"based":[53],"Social":[55],"Contagion":[56],"theory":[57],"and":[58,88],"cognitive":[59],"dissonance":[60],"theory,":[61],"respectively,":[62],"are":[63],"tested":[64],"to":[65,100,178,184],"assess":[66],"whether":[67],"positive":[70,95,134],"(vs.":[71,96],"negative)":[72,97],"about":[74],"same":[76],"improve":[79],"affect.":[81,106],"Results":[82],"from":[83],"automatic":[84],"facial":[85],"expression":[86],"analysis":[87,90],"sentiment":[89],"show":[91,113,164],"that":[92,114],"leads":[99,177],"improvement":[102,116,170],"in":[103,117,149,181],"post-failure":[105,119,173],"Reconciling":[107],"theories,":[110],"authors":[112],"is":[121,142],"result":[123],"their":[125],"improved":[126],"attitude":[127],"toward":[128],"product,":[130],"following":[131],"review.":[135],"addition,":[137],"findings":[138],"suggest":[139],"effect":[141],"moderated":[143],"by":[144],"level":[146],"trust":[148],"influencer,":[151],"as":[152,154],"well":[153],"severity":[156],"failure.":[160],"The":[161],"results":[162],"also":[163],"important":[166],"managerial":[167],"outcome:":[168],"An":[169],"happiness)":[176],"decrease":[180],"willingness":[183],"share":[185],"negative":[186],"word-of-mouth.":[187]},"counts_by_year":[{"year":2026,"cited_by_count":6},{"year":2025,"cited_by_count":16},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":1}],"updated_date":"2026-05-22T06:13:13.366637","created_date":"2025-10-10T00:00:00"}