{"id":"https://openalex.org/W3186611046","doi":"https://doi.org/10.1080/10864415.2021.1887699","title":"Online Consumers\u2019 Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective","display_name":"Online Consumers\u2019 Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective","publication_year":2021,"publication_date":"2021-04-03","ids":{"openalex":"https://openalex.org/W3186611046","doi":"https://doi.org/10.1080/10864415.2021.1887699","mag":"3186611046"},"language":"en","primary_location":{"id":"doi:10.1080/10864415.2021.1887699","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10864415.2021.1887699","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100329548","display_name":"Xueqin Wang","orcid":"https://orcid.org/0000-0001-9134-5327"},"institutions":[{"id":"https://openalex.org/I67900169","display_name":"Chung-Ang University","ror":"https://ror.org/01r024a98","country_code":"KR","type":"education","lineage":["https://openalex.org/I67900169"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Xueqin Wang","raw_affiliation_strings":["Department of International Logistics, Chung-Ang University, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of International Logistics, Chung-Ang University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I67900169"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022255714","display_name":"Kum Fai Yuen","orcid":"https://orcid.org/0000-0002-9199-6661"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Kum Fai Yuen","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082391226","display_name":"Chee\u2010Chong Teo","orcid":"https://orcid.org/0000-0002-5569-8878"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Chee-Chong Teo","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5010228559","display_name":"Yiik Diew Wong","orcid":"https://orcid.org/0000-0001-7419-5777"},"institutions":[{"id":"https://openalex.org/I172675005","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302","country_code":"SG","type":"education","lineage":["https://openalex.org/I172675005"]}],"countries":["SG"],"is_corresponding":true,"raw_author_name":"Yiik Diew Wong","raw_affiliation_strings":["School of Civil and Environmental Engineering, Nanyang Technological University, Singapore"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Civil and Environmental Engineering, Nanyang Technological University, Singapore","institution_ids":["https://openalex.org/I172675005"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5010228559"],"corresponding_institution_ids":["https://openalex.org/I172675005"],"apc_list":null,"apc_paid":null,"fwci":3.2889,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.91981541,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"25","issue":"2","first_page":"230","last_page":"260"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/co-creation","display_name":"Co-creation","score":0.6975296139717102},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6774685978889465},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5982741117477417},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5449326634407043},{"id":"https://openalex.org/keywords/value-creation","display_name":"Value creation","score":0.5399702787399292},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5145644545555115},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43421995639801025},{"id":"https://openalex.org/keywords/service-dominant-logic","display_name":"Service-dominant logic","score":0.43158280849456787},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3860331177711487},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.22836261987686157},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.22317740321159363}],"concepts":[{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6975296139717102},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6774685978889465},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5982741117477417},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5449326634407043},{"id":"https://openalex.org/C2986652750","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value creation","level":2,"score":0.5399702787399292},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5145644545555115},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43421995639801025},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.43158280849456787},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3860331177711487},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22836261987686157},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.22317740321159363},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1080/10864415.2021.1887699","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10864415.2021.1887699","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},{"id":"pmh:oai:dr.ntu.edu.sg:10356/162469","is_oa":false,"landing_page_url":"https://hdl.handle.net/10356/162469","pdf_url":null,"source":{"id":"https://openalex.org/S4306402609","display_name":"DR-NTU (Nanyang Technological University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I172675005","host_organization_name":"Nanyang Technological University","host_organization_lineage":["https://openalex.org/I172675005"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320766","display_name":"Nanyang Technological University","ror":"https://ror.org/02e7b5302"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":95,"referenced_works":["https://openalex.org/W177728295","https://openalex.org/W983958608","https://openalex.org/W1488477741","https://openalex.org/W1583556074","https://openalex.org/W1851827751","https://openalex.org/W1934449103","https://openalex.org/W1964400227","https://openalex.org/W1971260966","https://openalex.org/W1972986958","https://openalex.org/W1977526786","https://openalex.org/W1980800163","https://openalex.org/W1982980293","https://openalex.org/W1986329556","https://openalex.org/W1986396138","https://openalex.org/W1992200950","https://openalex.org/W2009070716","https://openalex.org/W2014049963","https://openalex.org/W2015736368","https://openalex.org/W2015813134","https://openalex.org/W2018832113","https://openalex.org/W2020648650","https://openalex.org/W2026299106","https://openalex.org/W2028511122","https://openalex.org/W2034359980","https://openalex.org/W2036442971","https://openalex.org/W2041178121","https://openalex.org/W2047169364","https://openalex.org/W2052560079","https://openalex.org/W2054093047","https://openalex.org/W2055040599","https://openalex.org/W2055411949","https://openalex.org/W2059702009","https://openalex.org/W2065706472","https://openalex.org/W2071180784","https://openalex.org/W2071666535","https://openalex.org/W2073795492","https://openalex.org/W2080206984","https://openalex.org/W2084193666","https://openalex.org/W2085083952","https://openalex.org/W2085090634","https://openalex.org/W2093505263","https://openalex.org/W2093960187","https://openalex.org/W2096172872","https://openalex.org/W2096320953","https://openalex.org/W2099697766","https://openalex.org/W2106096361","https://openalex.org/W2110134801","https://openalex.org/W2110290115","https://openalex.org/W2110506823","https://openalex.org/W2118338381","https://openalex.org/W2119434757","https://openalex.org/W2124281641","https://openalex.org/W2126622066","https://openalex.org/W2128491975","https://openalex.org/W2130653485","https://openalex.org/W2131264775","https://openalex.org/W2132490153","https://openalex.org/W2148584700","https://openalex.org/W2148646703","https://openalex.org/W2148962857","https://openalex.org/W2158393623","https://openalex.org/W2160123621","https://openalex.org/W2161100273","https://openalex.org/W2168825990","https://openalex.org/W2178997849","https://openalex.org/W2192812558","https://openalex.org/W2234545527","https://openalex.org/W2294336439","https://openalex.org/W2301999908","https://openalex.org/W2342750150","https://openalex.org/W2482563238","https://openalex.org/W2487403392","https://openalex.org/W2517067179","https://openalex.org/W2556211367","https://openalex.org/W2573742452","https://openalex.org/W2590865970","https://openalex.org/W2597862372","https://openalex.org/W2606095906","https://openalex.org/W2748548011","https://openalex.org/W2760636296","https://openalex.org/W2765864168","https://openalex.org/W2770585053","https://openalex.org/W2782586125","https://openalex.org/W2802329992","https://openalex.org/W2891455658","https://openalex.org/W2907489439","https://openalex.org/W2939766786","https://openalex.org/W2944900576","https://openalex.org/W2953812383","https://openalex.org/W2961505068","https://openalex.org/W2986668220","https://openalex.org/W2996994721","https://openalex.org/W3012479489","https://openalex.org/W3044291841","https://openalex.org/W4235459023"],"related_works":["https://openalex.org/W2735469457","https://openalex.org/W1993326409","https://openalex.org/W2043317949","https://openalex.org/W2141973803","https://openalex.org/W2382465061","https://openalex.org/W2093138545","https://openalex.org/W2803105974","https://openalex.org/W4402027103","https://openalex.org/W2495915259","https://openalex.org/W1864012766"],"abstract_inverted_index":{"E-commerce":[0],"logistics":[1,33,115,138],"services":[2,139],"are":[3],"increasingly":[4],"offering":[5],"innovative":[6],"solutions":[7],"that":[8,143],"invite":[9],"consumers\u2019":[10,77,92,112,133],"co-creation.":[11],"Although":[12],"value":[13,122],"co-creation":[14,100,123],"empowers":[15],"consumers,":[16],"it":[17],"also":[18,128],"connotes":[19],"a":[20,71,81,108,118,146],"sense":[21],"of":[22,30,48,99,111,121],"exploitation.":[23],"This":[24,102],"study":[25,103],"explores":[26],"the":[27,85,125,137],"fairness":[28,78],"perspective":[29],"co-creating":[31],"satisfactory":[32],"services,":[34,116],"using":[35],"self-collection":[36,66],"service":[37,73,141],"as":[38,80],"an":[39],"example.":[40],"A":[41],"theoretical":[42],"model":[43],"based":[44],"on":[45,132],"synthesized":[46],"insights":[47,131],"Fairness":[49],"Heuristics":[50],"and":[51,57,140],"Selective":[52],"Information":[53],"Processing":[54],"was":[55],"conceptualized":[56],"validated.":[58],"Survey":[59],"data":[60],"were":[61],"collected":[62],"from":[63],"680":[64],"actual":[65],"users.":[67],"The":[68],"findings":[69],"show":[70],"three-pronged":[72],"evaluation":[74],"process":[75,88,120],"with":[76,107],"perception":[79],"central":[82],"anchorage.":[83],"Furthermore,":[84],"satisfaction":[86,148],"formation":[87,149],"is":[89],"moderated":[90],"by":[91],"pre-formed":[93],"beliefs":[94,135],"leading":[95],"to":[96,105,145],"biased":[97,147],"evaluations":[98],"experiences.":[101],"contributes":[104],"literature":[106],"contingent":[109],"framework":[110],"participation":[113],"in":[114],"suggesting":[117],"heuristic-based":[119],"among":[124],"consumers.":[126],"We":[127],"create":[129],"practical":[130],"preformed":[134],"toward":[136],"providers":[142],"lead":[144],"process.":[150]},"counts_by_year":[{"year":2025,"cited_by_count":10},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":6}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
