{"id":"https://openalex.org/W3046408479","doi":"https://doi.org/10.1080/10864415.2020.1806464","title":"Online Review Helpfulness and Firms\u2019 Financial Performance: An Empirical Study in a Service Industry","display_name":"Online Review Helpfulness and Firms\u2019 Financial Performance: An Empirical Study in a Service Industry","publication_year":2020,"publication_date":"2020-10-01","ids":{"openalex":"https://openalex.org/W3046408479","doi":"https://doi.org/10.1080/10864415.2020.1806464","mag":"3046408479"},"language":"en","primary_location":{"id":"doi:10.1080/10864415.2020.1806464","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2020.1806464","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2020.1806464?needAccess=true","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2020.1806464?needAccess=true","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035826473","display_name":"Marcello M. Mariani","orcid":"https://orcid.org/0000-0002-7916-2576"},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Marcello M. Mariani","raw_affiliation_strings":["Henley Business School, University of Reading Greenlands, Henley on Thames Oxfordshire, UK"],"raw_orcid":"https://orcid.org/0000-0002-7916-2576","affiliations":[{"raw_affiliation_string":"Henley Business School, University of Reading Greenlands, Henley on Thames Oxfordshire, UK","institution_ids":["https://openalex.org/I71052956"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022152330","display_name":"Matteo Borghi","orcid":"https://orcid.org/0000-0002-4150-1595"},"institutions":[{"id":"https://openalex.org/I71052956","display_name":"University of Reading","ror":"https://ror.org/05v62cm79","country_code":"GB","type":"education","lineage":["https://openalex.org/I71052956"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Matteo Borghi","raw_affiliation_strings":["Henley Business School, University of Reading Greenlands, Henley on Thames Oxfordshire, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Henley Business School, University of Reading Greenlands, Henley on Thames Oxfordshire, UK","institution_ids":["https://openalex.org/I71052956"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5035826473"],"corresponding_institution_ids":["https://openalex.org/I71052956"],"apc_list":null,"apc_paid":null,"fwci":17.9849,"has_fulltext":true,"cited_by_count":81,"citation_normalized_percentile":{"value":0.99138961,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"24","issue":"4","first_page":"421","last_page":"449"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.968999981880188,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9448958039283752},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7006540298461914},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.558030903339386},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.5377621054649353},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.5366847515106201},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.49502032995224},{"id":"https://openalex.org/keywords/empirical-evidence","display_name":"Empirical evidence","score":0.4346178472042084},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.336156964302063},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.21718329191207886}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9448958039283752},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7006540298461914},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.558030903339386},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.5377621054649353},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5366847515106201},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.49502032995224},{"id":"https://openalex.org/C166052673","wikidata":"https://www.wikidata.org/wiki/Q83021","display_name":"Empirical evidence","level":2,"score":0.4346178472042084},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.336156964302063},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.21718329191207886},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1080/10864415.2020.1806464","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2020.1806464","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2020.1806464?needAccess=true","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},{"id":"pmh:oai:centaur.reading.ac.uk:91879","is_oa":false,"landing_page_url":"https://centaur.reading.ac.uk/view/creators/90008095.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4306402273","display_name":"CentAUR (University of Reading)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I71052956","host_organization_name":"University of Reading","host_organization_lineage":["https://openalex.org/I71052956"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"},{"id":"pmh:oai:cris.unibo.it:11585/803193","is_oa":true,"landing_page_url":"https://hdl.handle.net/11585/803193","pdf_url":null,"source":{"id":"https://openalex.org/S4306402579","display_name":"Archivio istituzionale della ricerca (Alma Mater Studiorum Universit\u00e0 di Bologna)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210117483","host_organization_name":"Istituto di Ematologia di Bologna","host_organization_lineage":["https://openalex.org/I4210117483"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"doi:10.1080/10864415.2020.1806464","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10864415.2020.1806464","pdf_url":"https://www.tandfonline.com/doi/pdf/10.1080/10864415.2020.1806464?needAccess=true","source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3046408479.pdf","grobid_xml":"https://content.openalex.org/works/W3046408479.grobid-xml"},"referenced_works_count":153,"referenced_works":["https://openalex.org/W15822898","https://openalex.org/W348485163","https://openalex.org/W585631669","https://openalex.org/W1130813113","https://openalex.org/W1497112516","https://openalex.org/W1514456410","https://openalex.org/W1526395331","https://openalex.org/W1557992034","https://openalex.org/W1600320358","https://openalex.org/W1698213341","https://openalex.org/W1791587663","https://openalex.org/W1885495643","https://openalex.org/W1963804871","https://openalex.org/W1964967798","https://openalex.org/W1967821355","https://openalex.org/W1976607526","https://openalex.org/W1981706854","https://openalex.org/W1982425106","https://openalex.org/W1982428762","https://openalex.org/W1983814833","https://openalex.org/W1985305208","https://openalex.org/W1987313171","https://openalex.org/W1991622328","https://openalex.org/W1993879187","https://openalex.org/W1999615887","https://openalex.org/W1999624853","https://openalex.org/W2002725950","https://openalex.org/W2010599172","https://openalex.org/W2011205802","https://openalex.org/W2012327977","https://openalex.org/W2012662675","https://openalex.org/W2014101371","https://openalex.org/W2014906262","https://openalex.org/W2016945820","https://openalex.org/W2019983800","https://openalex.org/W2021568043","https://openalex.org/W2022518407","https://openalex.org/W2028538363","https://openalex.org/W2029186508","https://openalex.org/W2030029424","https://openalex.org/W2030387474","https://openalex.org/W2032661354","https://openalex.org/W2034286107","https://openalex.org/W2034892959","https://openalex.org/W2035102161","https://openalex.org/W2036997885","https://openalex.org/W2039808961","https://openalex.org/W2041963608","https://openalex.org/W2045277357","https://openalex.org/W2046344967","https://openalex.org/W2046834055","https://openalex.org/W2054803126","https://openalex.org/W2060298340","https://openalex.org/W2066914810","https://openalex.org/W2067200586","https://openalex.org/W2068267536","https://openalex.org/W2070509150","https://openalex.org/W2075964046","https://openalex.org/W2084335597","https://openalex.org/W2086069532","https://openalex.org/W2087006430","https://openalex.org/W2096563449","https://openalex.org/W2099934438","https://openalex.org/W2100379340","https://openalex.org/W2110636172","https://openalex.org/W2118859991","https://openalex.org/W2121493415","https://openalex.org/W2123802189","https://openalex.org/W2124758339","https://openalex.org/W2126977778","https://openalex.org/W2130416261","https://openalex.org/W2131752840","https://openalex.org/W2134994763","https://openalex.org/W2135794866","https://openalex.org/W2135937868","https://openalex.org/W2136041634","https://openalex.org/W2141636284","https://openalex.org/W2145264991","https://openalex.org/W2148962857","https://openalex.org/W2152279503","https://openalex.org/W2155479778","https://openalex.org/W2156022826","https://openalex.org/W2158892116","https://openalex.org/W2165014322","https://openalex.org/W2165248995","https://openalex.org/W2166048859","https://openalex.org/W2167325287","https://openalex.org/W2167422369","https://openalex.org/W2167483210","https://openalex.org/W2169064565","https://openalex.org/W2172667927","https://openalex.org/W2237746310","https://openalex.org/W2239794783","https://openalex.org/W2293447313","https://openalex.org/W2314141106","https://openalex.org/W2325658410","https://openalex.org/W2344523104","https://openalex.org/W2465701822","https://openalex.org/W2487586139","https://openalex.org/W2502077446","https://openalex.org/W2502088893","https://openalex.org/W2507779229","https://openalex.org/W2508856719","https://openalex.org/W2509632655","https://openalex.org/W2519309554","https://openalex.org/W2528559837","https://openalex.org/W2554145588","https://openalex.org/W2565092458","https://openalex.org/W2568742740","https://openalex.org/W2573574025","https://openalex.org/W2577249981","https://openalex.org/W2584531798","https://openalex.org/W2586885238","https://openalex.org/W2620422262","https://openalex.org/W2743114215","https://openalex.org/W2768440763","https://openalex.org/W2771193926","https://openalex.org/W2783571795","https://openalex.org/W2787573751","https://openalex.org/W2791042766","https://openalex.org/W2791170425","https://openalex.org/W2794383772","https://openalex.org/W2794788813","https://openalex.org/W2799570094","https://openalex.org/W2799863687","https://openalex.org/W2804298266","https://openalex.org/W2809815225","https://openalex.org/W2888326933","https://openalex.org/W2891017775","https://openalex.org/W2906216320","https://openalex.org/W2909072143","https://openalex.org/W2912658340","https://openalex.org/W2944502727","https://openalex.org/W2971349321","https://openalex.org/W2998001956","https://openalex.org/W3121806563","https://openalex.org/W3122125470","https://openalex.org/W3122311863","https://openalex.org/W3122687407","https://openalex.org/W3123091093","https://openalex.org/W3123432896","https://openalex.org/W3123875855","https://openalex.org/W3124914435","https://openalex.org/W3124946654","https://openalex.org/W3125653597","https://openalex.org/W3125672425","https://openalex.org/W3125756404","https://openalex.org/W3141714916","https://openalex.org/W4234042746","https://openalex.org/W4234062554","https://openalex.org/W4247983055","https://openalex.org/W4251680267","https://openalex.org/W4255704419"],"related_works":["https://openalex.org/W2613921548","https://openalex.org/W4285360723","https://openalex.org/W4281847990","https://openalex.org/W2488228222","https://openalex.org/W4400480248","https://openalex.org/W2002563848","https://openalex.org/W976271273","https://openalex.org/W4281748496","https://openalex.org/W2800302421","https://openalex.org/W1572710802"],"abstract_inverted_index":{"This":[0],"study":[1,194],"aims":[2],"to":[3,61,64,71,133,183,192],"bridge":[4],"a":[5,84],"significant":[6],"research":[7,186],"gap":[8],"in":[9,40,46,51,138],"the":[10,16,19,33,41,52,76,87,105,109,114,126,140,149,155,159,171,175,184,193],"electronic":[11],"word-of-mouth":[12],"(eWOM)":[13],"literature:":[14],"measuring":[15],"effect":[17,157,173],"of":[18,21,32,35,43,79,86,89,108,111,128,151,158,174,195],"degree":[20,110,150],"online":[22,117,130],"review":[23,118],"helpfulness":[24,197],"(ORH)":[25],"on":[26,37,83,113,125,162,178],"firms'":[27,121],"financial":[28,77,122,163,179],"performance.":[29,123,180],"As":[30],"studies":[31],"impact":[34],"ORH":[36,74,90,112,152],"firm":[38],"performance":[39,78],"context":[42],"service":[44],"industries":[45],"general":[47],"and":[48,70,99,120,198],"more":[49],"specifically":[50],"hospitality":[53,80],"sector":[54],"are":[55,201],"virtually":[56],"nonexistent,":[57],"this":[58],"work":[59],"intends":[60],"offer":[62],"insights":[63],"eWOM":[65,196],"researchers":[66],"by":[67],"analyzing":[68],"if":[69],"what":[72],"extent":[73],"affects":[75],"firms.":[81],"Based":[82,124],"re-visitation":[85],"antecedents":[88],"stemming":[91],"from":[92],"information":[93],"adoption":[94],"models,":[95],"social":[96],"influence":[97],"theory":[98],"dual":[100],"process":[101],"theory,":[102],"we":[103,146],"analyze":[104],"moderating":[106],"effects":[107],"relationships":[115],"between":[116],"valence/volume":[119],"examination":[127],"395,964":[129],"reviews":[131],"related":[132],"261":[134],"higherend":[135],"hotels":[136],"located":[137],"London,":[139],"third":[141],"most":[142],"visited":[143],"destination":[144],"worldwide,":[145],"find":[147],"that":[148],"positively":[153],"moderates":[154],"positive":[156,172],"reviews'":[160,176],"valence":[161],"performance,":[164],"while":[165],"it":[166],"does":[167],"not":[168],"moderate":[169],"significantly":[170],"volume":[177],"Theoretical":[181],"contributions":[182],"nascent":[185],"stream":[187],"taking":[188],"an":[189],"outcome-oriented":[190],"approach":[191],"managerial":[199],"implications":[200],"discussed.":[202]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":15},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":19},{"year":2021,"cited_by_count":14},{"year":2020,"cited_by_count":4}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2020-08-07T00:00:00"}