{"id":"https://openalex.org/W1857675993","doi":"https://doi.org/10.1080/10864415.2004.11044317","title":"Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model","display_name":"Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model","publication_year":2004,"publication_date":"2004-10-01","ids":{"openalex":"https://openalex.org/W1857675993","doi":"https://doi.org/10.1080/10864415.2004.11044317","mag":"1857675993"},"language":"en","primary_location":{"id":"doi:10.1080/10864415.2004.11044317","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10864415.2004.11044317","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029249959","display_name":"William DeLone","orcid":null},"institutions":[{"id":"https://openalex.org/I181401687","display_name":"American University","ror":"https://ror.org/052w4zt36","country_code":"US","type":"education","lineage":["https://openalex.org/I181401687"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"William H. DeLone","raw_affiliation_strings":["a  Kogod School of Business at American University in Washington, DC","Kogod School of Business at American University in Washington, DC"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a  Kogod School of Business at American University in Washington, DC","institution_ids":["https://openalex.org/I181401687"]},{"raw_affiliation_string":"Kogod School of Business at American University in Washington, DC","institution_ids":["https://openalex.org/I181401687"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101196513","display_name":"Ephraim R. McLean","orcid":null},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ephraim R. McLean","raw_affiliation_strings":["b  Robinson College of Business of Georgia State University in Atlanta","Robinson College of Business of Georgia State University in Atlanta"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b  Robinson College of Business of Georgia State University in Atlanta","institution_ids":["https://openalex.org/I181565077"]},{"raw_affiliation_string":"Robinson College of Business of Georgia State University in Atlanta","institution_ids":["https://openalex.org/I181565077"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":37.7974,"has_fulltext":false,"cited_by_count":1396,"citation_normalized_percentile":{"value":0.99806413,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"9","issue":"1","first_page":"31","last_page":"47"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9860000014305115,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.6527283787727356},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6521252393722534},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.5819904208183289},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.5684019923210144},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4920215308666229},{"id":"https://openalex.org/keywords/critical-success-factor","display_name":"Critical success factor","score":0.46847811341285706},{"id":"https://openalex.org/keywords/mobile-commerce","display_name":"Mobile commerce","score":0.4541440010070801},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4262728691101074},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4205879867076874},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24492394924163818},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.0830373466014862}],"concepts":[{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.6527283787727356},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6521252393722534},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.5819904208183289},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.5684019923210144},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4920215308666229},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.46847811341285706},{"id":"https://openalex.org/C197378717","wikidata":"https://www.wikidata.org/wiki/Q1154408","display_name":"Mobile commerce","level":2,"score":0.4541440010070801},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4262728691101074},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4205879867076874},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24492394924163818},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0830373466014862},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10864415.2004.11044317","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10864415.2004.11044317","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5099999904632568,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":49,"referenced_works":["https://openalex.org/W40004612","https://openalex.org/W47767220","https://openalex.org/W1515189544","https://openalex.org/W1563938429","https://openalex.org/W1571573967","https://openalex.org/W1572802070","https://openalex.org/W1575909962","https://openalex.org/W1588059493","https://openalex.org/W1712308543","https://openalex.org/W1721421031","https://openalex.org/W1879979085","https://openalex.org/W1978818664","https://openalex.org/W1982428976","https://openalex.org/W1984588326","https://openalex.org/W1995875735","https://openalex.org/W2011457410","https://openalex.org/W2012573158","https://openalex.org/W2015740627","https://openalex.org/W2018668985","https://openalex.org/W2021638366","https://openalex.org/W2029020234","https://openalex.org/W2031114635","https://openalex.org/W2032265009","https://openalex.org/W2041369756","https://openalex.org/W2041905826","https://openalex.org/W2049327575","https://openalex.org/W2057012437","https://openalex.org/W2057410711","https://openalex.org/W2063654512","https://openalex.org/W2065355715","https://openalex.org/W2083447493","https://openalex.org/W2091467891","https://openalex.org/W2096099424","https://openalex.org/W2098216047","https://openalex.org/W2101047917","https://openalex.org/W2101930480","https://openalex.org/W2102369945","https://openalex.org/W2110638361","https://openalex.org/W2142991527","https://openalex.org/W2154698714","https://openalex.org/W2158809862","https://openalex.org/W2269560966","https://openalex.org/W2290669214","https://openalex.org/W2298149997","https://openalex.org/W2304654064","https://openalex.org/W2309771660","https://openalex.org/W2555379644","https://openalex.org/W2993383518","https://openalex.org/W3124773279"],"related_works":["https://openalex.org/W2352543573","https://openalex.org/W2179146526","https://openalex.org/W4362637544","https://openalex.org/W4244033564","https://openalex.org/W1978122897","https://openalex.org/W4317935922","https://openalex.org/W4317935933","https://openalex.org/W2402048368","https://openalex.org/W2725647953","https://openalex.org/W2362872644"],"abstract_inverted_index":{"Information":[0,37],"technology":[1],"and":[2,88],"the":[3,27,45,49,57,66,72,79,86],"Internet":[4],"have":[5],"had":[6],"a":[7,61],"dramatic":[8],"effect":[9],"on":[10],"business":[11],"operations.":[12],"Companies":[13],"are":[14,22,60],"making":[15],"large":[16],"investments":[17],"in":[18,71],"e-commerce":[19,31,51,67,91],"applications":[20],"but":[21],"hard":[23],"pressed":[24],"to":[25,44,84],"evaluate":[26],"success":[28,68,92],"of":[29,48,56,90],"their":[30],"systems.":[32],"The":[33,53],"DeLone":[34],"&":[35],"McLean":[36],"Systems":[38],"Success":[39],"Model":[40],"can":[41,81],"be":[42,82],"adapted":[43],"measurement":[46],"challenges":[47],"new":[50],"world.":[52],"six":[54],"dimensions":[55],"updated":[58],"model":[59,80],"parsimonious":[62],"framework":[63],"for":[64],"organizing":[65],"metrics":[69],"identified":[70],"literature.":[73],"Two":[74],"case":[75],"examples":[76],"demonstrate":[77],"how":[78],"used":[83],"guide":[85],"identification":[87],"specification":[89],"metrics.":[93]},"counts_by_year":[{"year":2026,"cited_by_count":32},{"year":2025,"cited_by_count":49},{"year":2024,"cited_by_count":70},{"year":2023,"cited_by_count":80},{"year":2022,"cited_by_count":92},{"year":2021,"cited_by_count":89},{"year":2020,"cited_by_count":68},{"year":2019,"cited_by_count":75},{"year":2018,"cited_by_count":64},{"year":2017,"cited_by_count":83},{"year":2016,"cited_by_count":82},{"year":2015,"cited_by_count":84},{"year":2014,"cited_by_count":97},{"year":2013,"cited_by_count":80},{"year":2012,"cited_by_count":77}],"updated_date":"2026-08-11T07:18:39.950985","created_date":"2025-10-10T00:00:00"}