{"id":"https://openalex.org/W2074512987","doi":"https://doi.org/10.1080/10447319209526046","title":"Errors in working with office computers: A first validation of a taxonomy for observed errors in a field setting","display_name":"Errors in working with office computers: A first validation of a taxonomy for observed errors in a field setting","publication_year":1992,"publication_date":"1992-10-01","ids":{"openalex":"https://openalex.org/W2074512987","doi":"https://doi.org/10.1080/10447319209526046","mag":"2074512987"},"language":"en","primary_location":{"id":"doi:10.1080/10447319209526046","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447319209526046","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5003380130","display_name":"Dieter Zapf","orcid":"https://orcid.org/0000-0002-1528-3299"},"institutions":[{"id":"https://openalex.org/I200763008","display_name":"Justus-Liebig-Universit\u00e4t Gie\u00dfen","ror":"https://ror.org/033eqas34","country_code":"DE","type":"education","lineage":["https://openalex.org/I200763008"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Dieter Zapf","raw_affiliation_strings":["Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany","institution_ids":["https://openalex.org/I200763008"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084952172","display_name":"Felix C. Brodbeck","orcid":"https://orcid.org/0000-0001-9665-9296"},"institutions":[{"id":"https://openalex.org/I200763008","display_name":"Justus-Liebig-Universit\u00e4t Gie\u00dfen","ror":"https://ror.org/033eqas34","country_code":"DE","type":"education","lineage":["https://openalex.org/I200763008"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Felix C. Brodbeck","raw_affiliation_strings":["Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany","institution_ids":["https://openalex.org/I200763008"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035643549","display_name":"Michael Fres\u00e9","orcid":"https://orcid.org/0000-0002-6462-4395"},"institutions":[{"id":"https://openalex.org/I200763008","display_name":"Justus-Liebig-Universit\u00e4t Gie\u00dfen","ror":"https://ror.org/033eqas34","country_code":"DE","type":"education","lineage":["https://openalex.org/I200763008"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Michael Frese","raw_affiliation_strings":["Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Fachbereich 06 Psychologie , Justus\u2010Liebig\u2010Universit\u00e4t Giessen , Otto\u2010Behaghel\u2010Strasse 10, Giessen, D\u20106300, Germany","institution_ids":["https://openalex.org/I200763008"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019701653","display_name":"Helmut Peters","orcid":null},"institutions":[{"id":"https://openalex.org/I4210124338","display_name":"T\u00dcV Rheinland (Germany)","ror":"https://ror.org/03wtqpk68","country_code":"DE","type":"company","lineage":["https://openalex.org/I4210124338"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Helmut Peters","raw_affiliation_strings":["Technischer \u00dcberwachungsverein , Munich"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Technischer \u00dcberwachungsverein , Munich","institution_ids":["https://openalex.org/I4210124338"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5079627018","display_name":"Jochen Pr\u00fcmper","orcid":null},"institutions":[{"id":"https://openalex.org/I4210135822","display_name":"Deutsches Jugendinstitut","ror":"https://ror.org/03xptr862","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210135822"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jochen Pr\u00fcmper","raw_affiliation_strings":["Jugendstr. 8, Munich 80, D\u20108000"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jugendstr. 8, Munich 80, D\u20108000","institution_ids":["https://openalex.org/I4210135822"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.6476,"has_fulltext":false,"cited_by_count":103,"citation_normalized_percentile":{"value":0.96381665,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"4","issue":"4","first_page":"311","last_page":"339"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10525","display_name":"Human-Automation Interaction and Safety","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3614","display_name":"Radiological and Ultrasound Technology"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14056","display_name":"Safety Warnings and Signage","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.7636302709579468},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.661640465259552},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.595597505569458},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.5595511794090271},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.5586698651313782},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5154350996017456},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5131045579910278},{"id":"https://openalex.org/keywords/german","display_name":"German","score":0.43335655331611633},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3608410954475403},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.32572704553604126}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7636302709579468},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.661640465259552},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.595597505569458},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.5595511794090271},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.5586698651313782},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5154350996017456},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5131045579910278},{"id":"https://openalex.org/C154775046","wikidata":"https://www.wikidata.org/wiki/Q188","display_name":"German","level":2,"score":0.43335655331611633},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3608410954475403},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.32572704553604126},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447319209526046","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447319209526046","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W30942955","https://openalex.org/W43120215","https://openalex.org/W95781669","https://openalex.org/W156897508","https://openalex.org/W181231795","https://openalex.org/W572607933","https://openalex.org/W1545512340","https://openalex.org/W1563596880","https://openalex.org/W1584117460","https://openalex.org/W1598260833","https://openalex.org/W1708874574","https://openalex.org/W1720798218","https://openalex.org/W1964218847","https://openalex.org/W1967139738","https://openalex.org/W1995791319","https://openalex.org/W2002296341","https://openalex.org/W2012758572","https://openalex.org/W2013528853","https://openalex.org/W2027265392","https://openalex.org/W2029924493","https://openalex.org/W2044142939","https://openalex.org/W2044673684","https://openalex.org/W2046329526","https://openalex.org/W2048809957","https://openalex.org/W2051376556","https://openalex.org/W2053154970","https://openalex.org/W2056685268","https://openalex.org/W2059843131","https://openalex.org/W2065858325","https://openalex.org/W2085182884","https://openalex.org/W2085345209","https://openalex.org/W2091106498","https://openalex.org/W2091186516","https://openalex.org/W2104711706","https://openalex.org/W2133764456","https://openalex.org/W2148854157","https://openalex.org/W2153181493","https://openalex.org/W2158685692","https://openalex.org/W2161829306","https://openalex.org/W2319612616","https://openalex.org/W2329937548","https://openalex.org/W2333584940","https://openalex.org/W2490962946","https://openalex.org/W2496989674","https://openalex.org/W2497393967","https://openalex.org/W2528476116","https://openalex.org/W2768343520","https://openalex.org/W2768745936","https://openalex.org/W2769329951","https://openalex.org/W2798445359","https://openalex.org/W2912944677","https://openalex.org/W2913148887","https://openalex.org/W2923875357","https://openalex.org/W2955894562","https://openalex.org/W2979563894","https://openalex.org/W3001796748","https://openalex.org/W3097604738","https://openalex.org/W3109530354","https://openalex.org/W3151216969","https://openalex.org/W4210651582","https://openalex.org/W4231077715","https://openalex.org/W4245037497","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2315527029","https://openalex.org/W2065387230","https://openalex.org/W2366107444","https://openalex.org/W2323937687","https://openalex.org/W648995381","https://openalex.org/W3033791384","https://openalex.org/W2141885522","https://openalex.org/W2776312268","https://openalex.org/W4246315097","https://openalex.org/W346029495"],"abstract_inverted_index":{"An":[0],"action\u2010oriented":[1],"taxonomy":[2],"of":[3,41,87,101],"errors":[4,103,119,132,144,163],"in":[5,8,27,46,83],"human\u2010computer":[6],"interaction":[7,18],"the":[9,31,47,61],"office":[10],"differentiated":[11,26,37,55],"four":[12],"classes:":[13],"functionality":[14,125],"problems,":[15,17,19],"usability":[16],"and":[20,44,77,95,124,142,164,177],"inefficient":[21],"behavior.":[22],"Functionality":[23],"problems":[24,35,126],"were":[25,36,54,81,104,111,139],"how":[28],"they":[29],"affect":[30],"action":[32,42,48],"process.":[33,49],"Usability":[34],"according":[38],"to":[39],"levels":[40],"regulation":[43,123],"steps":[45],"For":[50],"example,":[51],"conscious":[52,122],"strategies":[53],"from":[56,121,134],"automatic":[57,136],"ones.":[58],"To":[59],"examine":[60],"taxonomy's":[62],"construct":[63],"validation,":[64],"several":[65],"hypotheses":[66],"regarding":[67],"error\u2010handling":[68,129],"time,":[69],"need":[70],"for":[71,156,174],"external":[72,152],"support,":[73],"complexity":[74],"at":[75,91,145],"work,":[76],"novices":[78],"versus":[79],"experts":[80,165],"tested":[82],"a":[84,107],"field":[85],"study":[86],"198":[88],"clerical":[89],"workers":[90],"11":[92],"German":[93],"companies":[94],"7":[96],"small":[97],"firms.":[98],"A":[99],"total":[100],"1,749":[102],"observed":[105],"within":[106],"2\u2010hour":[108],"period,":[109],"1,306":[110],"rated":[112],"concordantly":[113],"by":[114],"two":[115],"re\u2010raters.":[116],"As":[117],"expected,":[118],"resulting":[120,133],"needed":[127,155],"more":[128,135,140,161,166],"time":[130],"than":[131],"actions.":[137],"There":[138],"thought":[141],"memory":[143],"workplaces":[146],"with":[147],"high":[148],"complexity.":[149],"The":[150],"most":[151],"support":[153],"was":[154],"knowledge":[157,162],"errors.":[158,168],"Novices":[159],"committed":[160],"habit":[167],"Practical":[169],"implications":[170],"are":[171],"discussed":[172],"both":[173],"software":[175],"development":[176],"training.":[178]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":7}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}