{"id":"https://openalex.org/W2026974362","doi":"https://doi.org/10.1080/10447318909525962","title":"What do users really want?","display_name":"What do users really want?","publication_year":1989,"publication_date":"1989-01-01","ids":{"openalex":"https://openalex.org/W2026974362","doi":"https://doi.org/10.1080/10447318909525962","mag":"2026974362"},"language":"en","primary_location":{"id":"doi:10.1080/10447318909525962","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318909525962","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024629178","display_name":"Jakob Nielsen","orcid":"https://orcid.org/0000-0002-1554-3062"},"institutions":[{"id":"https://openalex.org/I96673099","display_name":"Technical University of Denmark","ror":"https://ror.org/04qtj9h94","country_code":"DK","type":"education","lineage":["https://openalex.org/I96673099"]}],"countries":["DK"],"is_corresponding":true,"raw_author_name":"Jakob Nielsen","raw_affiliation_strings":["Department of Computer Science , Technical University of Denmark , Building 344, Lyngby, DK\u20102800, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Computer Science , Technical University of Denmark , Building 344, Lyngby, DK\u20102800, Denmark","institution_ids":["https://openalex.org/I96673099"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5024629178"],"corresponding_institution_ids":["https://openalex.org/I96673099"],"apc_list":null,"apc_paid":null,"fwci":1.4334,"has_fulltext":false,"cited_by_count":15,"citation_normalized_percentile":{"value":0.86085076,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"1","issue":"2","first_page":"137","last_page":"147"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10286","display_name":"Information Retrieval and Search Behavior","score":0.9657999873161316,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.9161507487297058},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6829155683517456},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.5322584509849548},{"id":"https://openalex.org/keywords/user-interface","display_name":"User interface","score":0.4980287551879883},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.49527707695961},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.48341166973114014},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.427320659160614},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.42548656463623047},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3927725553512573}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.9161507487297058},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6829155683517456},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.5322584509849548},{"id":"https://openalex.org/C89505385","wikidata":"https://www.wikidata.org/wiki/Q47146","display_name":"User interface","level":2,"score":0.4980287551879883},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.49527707695961},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.48341166973114014},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.427320659160614},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42548656463623047},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3927725553512573},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318909525962","is_oa":false,"landing_page_url":"https://doi.org/10.1080/10447318909525962","pdf_url":null,"source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human-Computer Interaction","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education","score":0.7799999713897705}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W108588352","https://openalex.org/W155522842","https://openalex.org/W262436420","https://openalex.org/W631795751","https://openalex.org/W2037057633","https://openalex.org/W2040484671","https://openalex.org/W2049968466","https://openalex.org/W2158685692","https://openalex.org/W2528510177"],"related_works":["https://openalex.org/W3048212026","https://openalex.org/W4296761408","https://openalex.org/W2893969762","https://openalex.org/W317925544","https://openalex.org/W2751424329","https://openalex.org/W3216880090","https://openalex.org/W3114627777","https://openalex.org/W145924344","https://openalex.org/W2562776005","https://openalex.org/W4308625185"],"abstract_inverted_index":{"A":[0],"group":[1],"of":[2,14,26,31,40,52,55,73,87],"users":[3,77],"in":[4,89],"Copenhagen":[5],"were":[6,18,39,45],"asked":[7,46],"to":[8,47,64,80],"evaluate":[9,48],"how":[10],"important":[11],"a":[12,53],"number":[13,54,86],"user":[15],"interface":[16],"characteristics":[17],"for":[19,33],"them.":[20],"The":[21],"results":[22],"show":[23,59],"high":[24],"importance":[25],"efficient":[27],"daily":[28],"use":[29],"and":[30],"possibilities":[32],"exploratory":[34],"learning":[35],"while":[36,76],"tutorial":[37],"materials":[38],"less":[41],"importance.":[42],"Users":[43],"also":[44],"four":[49],"usability":[50,82],"aspects":[51],"popular":[56],"programs.":[57],"Results":[58],"that":[60],"the":[61,68,85],"quality":[62],"pleasant":[63],"work":[65],"with":[66],"has":[67],"largest":[69],"impact":[70],"on":[71],"evaluations":[72],"overall":[74],"user\u2010friendliness":[75],"seem":[78],"able":[79],"view":[81],"independently":[83],"from":[84],"features":[88],"an":[90],"application.":[91]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-15T08:11:43.952461","created_date":"2025-10-10T00:00:00"}