{"id":"https://openalex.org/W4401442176","doi":"https://doi.org/10.1080/10447318.2024.2387396","title":"Interacting with Healthcare Chatbot: Effects of Status Cues and Message Contingency on AI Credibility Assessment","display_name":"Interacting with Healthcare Chatbot: Effects of Status Cues and Message Contingency on AI Credibility Assessment","publication_year":2024,"publication_date":"2024-08-09","ids":{"openalex":"https://openalex.org/W4401442176","doi":"https://doi.org/10.1080/10447318.2024.2387396"},"language":"en","primary_location":{"id":"doi:10.1080/10447318.2024.2387396","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10447318.2024.2387396","pdf_url":"https://file1.dxycdn.com/2022/0328/208/3332705560930900453-2.pdf","source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://file1.dxycdn.com/2022/0328/208/3332705560930900453-2.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066758089","display_name":"Yujie Dong","orcid":"https://orcid.org/0000-0001-8146-6571"},"institutions":[{"id":"https://openalex.org/I183067930","display_name":"Shanghai Jiao Tong University","ror":"https://ror.org/0220qvk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I183067930"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yujie Dong","raw_affiliation_strings":["School of Media and Communication, Shanghai Jiao Tong University","School of Media and Communication, Shanghai Jiao Tong University, China"],"raw_orcid":"https://orcid.org/0000-0001-8146-6571","affiliations":[{"raw_affiliation_string":"School of Media and Communication, Shanghai Jiao Tong University","institution_ids":["https://openalex.org/I183067930"]},{"raw_affiliation_string":"School of Media and Communication, Shanghai Jiao Tong University, China","institution_ids":["https://openalex.org/I183067930"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017235689","display_name":"Yuheng Wu","orcid":"https://orcid.org/0000-0002-4391-2347"},"institutions":[{"id":"https://openalex.org/I183067930","display_name":"Shanghai Jiao Tong University","ror":"https://ror.org/0220qvk04","country_code":"CN","type":"education","lineage":["https://openalex.org/I183067930"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yuheng Wu","raw_affiliation_strings":["School of Media and Communication, Shanghai Jiao Tong University","School of Media and Communication, Shanghai Jiao Tong University, China"],"raw_orcid":"https://orcid.org/0000-0002-4391-2347","affiliations":[{"raw_affiliation_string":"School of Media and Communication, Shanghai Jiao Tong University","institution_ids":["https://openalex.org/I183067930"]},{"raw_affiliation_string":"School of Media and Communication, Shanghai Jiao Tong University, China","institution_ids":["https://openalex.org/I183067930"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5017235689"],"corresponding_institution_ids":["https://openalex.org/I183067930"],"apc_list":null,"apc_paid":null,"fwci":4.8777,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.95012815,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":"41","issue":"11","first_page":"6908","last_page":"6920"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12521","display_name":"Death Anxiety and Social Exclusion","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12488","display_name":"Mental Health via Writing","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9876999855041504,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.6949974894523621},{"id":"https://openalex.org/keywords/contingency","display_name":"Contingency","score":0.6662203073501587},{"id":"https://openalex.org/keywords/credibility","display_name":"Credibility","score":0.6416031122207642},{"id":"https://openalex.org/keywords/moderation","display_name":"Moderation","score":0.6140782833099365},{"id":"https://openalex.org/keywords/agency","display_name":"Agency (philosophy)","score":0.6085820198059082},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6045680642127991},{"id":"https://openalex.org/keywords/anxiety","display_name":"Anxiety","score":0.5581644773483276},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5183290243148804},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3985520601272583},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20736375451087952},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.189021497964859},{"id":"https://openalex.org/keywords/psychiatry","display_name":"Psychiatry","score":0.10868015885353088},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07196179032325745}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.6949974894523621},{"id":"https://openalex.org/C97508593","wikidata":"https://www.wikidata.org/wiki/Q1359069","display_name":"Contingency","level":2,"score":0.6662203073501587},{"id":"https://openalex.org/C2780224610","wikidata":"https://www.wikidata.org/wiki/Q1530061","display_name":"Credibility","level":2,"score":0.6416031122207642},{"id":"https://openalex.org/C93225998","wikidata":"https://www.wikidata.org/wiki/Q1941972","display_name":"Moderation","level":2,"score":0.6140782833099365},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.6085820198059082},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6045680642127991},{"id":"https://openalex.org/C558461103","wikidata":"https://www.wikidata.org/wiki/Q154430","display_name":"Anxiety","level":2,"score":0.5581644773483276},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5183290243148804},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3985520601272583},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20736375451087952},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.189021497964859},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.10868015885353088},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07196179032325745},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/10447318.2024.2387396","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10447318.2024.2387396","pdf_url":"https://file1.dxycdn.com/2022/0328/208/3332705560930900453-2.pdf","source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1080/10447318.2024.2387396","is_oa":true,"landing_page_url":"https://doi.org/10.1080/10447318.2024.2387396","pdf_url":"https://file1.dxycdn.com/2022/0328/208/3332705560930900453-2.pdf","source":{"id":"https://openalex.org/S165559636","display_name":"International Journal of Human-Computer Interaction","issn_l":"1044-7318","issn":["1044-7318","1532-7590"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Human\u2013Computer Interaction","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","display_name":"Reduced inequalities","score":0.5899999737739563}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4401442176.pdf"},"referenced_works_count":62,"referenced_works":["https://openalex.org/W1026625293","https://openalex.org/W1935421882","https://openalex.org/W1991015565","https://openalex.org/W1992262987","https://openalex.org/W2027284796","https://openalex.org/W2051565416","https://openalex.org/W2057878160","https://openalex.org/W2075891140","https://openalex.org/W2082210488","https://openalex.org/W2087484885","https://openalex.org/W2091413411","https://openalex.org/W2093022235","https://openalex.org/W2094527973","https://openalex.org/W2109120348","https://openalex.org/W2113135891","https://openalex.org/W2121107665","https://openalex.org/W2125700060","https://openalex.org/W2129691115","https://openalex.org/W2133344766","https://openalex.org/W2139687439","https://openalex.org/W2325057266","https://openalex.org/W2332809114","https://openalex.org/W2403984353","https://openalex.org/W2470136926","https://openalex.org/W2522763680","https://openalex.org/W2573540738","https://openalex.org/W2592721812","https://openalex.org/W2755309196","https://openalex.org/W2791226807","https://openalex.org/W2796000004","https://openalex.org/W2806085960","https://openalex.org/W2886287583","https://openalex.org/W2899607863","https://openalex.org/W2969468266","https://openalex.org/W2973141530","https://openalex.org/W2980801934","https://openalex.org/W2998829516","https://openalex.org/W3006245018","https://openalex.org/W3090589984","https://openalex.org/W3092788160","https://openalex.org/W3127194607","https://openalex.org/W3153019605","https://openalex.org/W3154732301","https://openalex.org/W3182684402","https://openalex.org/W3192253141","https://openalex.org/W3198965420","https://openalex.org/W3201324985","https://openalex.org/W3203015958","https://openalex.org/W4210320858","https://openalex.org/W4221079296","https://openalex.org/W4235907931","https://openalex.org/W4243249985","https://openalex.org/W4281652037","https://openalex.org/W4295899044","https://openalex.org/W4311843323","https://openalex.org/W4324127897","https://openalex.org/W4361217324","https://openalex.org/W4381550225","https://openalex.org/W4387340593","https://openalex.org/W4387781432","https://openalex.org/W4388243891","https://openalex.org/W4391224412"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4387007686","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425","https://openalex.org/W4379781060"],"abstract_inverted_index":{"How":[0],"do":[1],"status":[2,22,34,120],"cues":[3,35,91,121],"of":[4,13,33,54,118],"AI":[5,41,46,49,97,106,109,112,124,138],"agents":[6,15],"alter":[7],"human":[8],"users\u2019":[9,137],"interpretations":[10],"and":[11,24,48,111,145],"evaluations":[12],"these":[14],"during":[16],"human-AI":[17],"interactions?":[18],"Drawing":[19],"upon":[20],"social":[21,119],"theories":[23],"the":[25,31,116],"CASA":[26],"paradigm,":[27],"this":[28],"study":[29],"explores":[30],"influences":[32],"in":[36],"AI-powered":[37],"healthcare":[38,85,142],"chatbots":[39,86],"on":[40,122],"credibility":[42],"assessment":[43],"via":[44],"perceived":[45,93,105,123],"agency":[47,110],"anxiety.":[50],"The":[51],"moderation":[52],"effects":[53],"message":[55,133],"contingency":[56,134],"are":[57,148],"also":[58,127],"examined.":[59],"A":[60],"2":[61,68],"(status":[62],"cues:":[63],"high-status":[64,88,141],"vs.":[65,72],"low-status)":[66,90],"\u00d7":[67],"(message":[69],"contingency:":[70],"high":[71,130],"low)":[73,132],"between-subjects":[74],"experiment":[75],"was":[76,100],"conducted":[77],"online":[78],"(N":[79],"=":[80],"209).":[81],"Results":[82,126],"revealed":[83],"that":[84,129],"with":[87,103],"(vs.":[89,131],"were":[92],"as":[94],"having":[95],"more":[96],"agency,":[98],"which":[99],"further":[101],"associated":[102],"higher":[104],"credibility.":[107,125],"Perceived":[108],"anxiety":[113,139],"sequentially":[114],"mediated":[115],"effect":[117],"showed":[128],"significantly":[135],"ameliorated":[136],"for":[140],"chatbots.":[143],"Theoretical":[144],"practical":[146],"implications":[147],"discussed.":[149]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":4}],"updated_date":"2026-06-15T08:34:33.830935","created_date":"2025-10-10T00:00:00"}
